Aireclaim Anmeldelser 

126
•
TrustScore 2.5 ud af 5

2,6

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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Terrible experience – avoid: they act like scammers. Seven months after I submitted my claim, they reimbursed only €347 instead of the €999 I was owed, even though I emailed them every two weeks a... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I contacted Airclaim back in 2024 regarding a delayed flight. They said they would get back to me regarding compensation. Over the past 2 years I have been bombarded with emails stating they were... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We had booked round trip tickets for May 2020 on Laudamotion which is owned by Rynair. Flights were cancelled, rejected offer of a voucher and kept waiting for a cash refund from Ryanair. Impossible... Se mere

Bedømt til 5 ud af 5 stjerner

Am depus fără îndoială cerere ca sa imi recompensez timpul pierdut, consider ca fiecare are dreptul la ajutor …✌️ Compania dată mi-o recomandat un prieten de familie cu care la fel sa întîlnit cu caz... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Juridisk rådgivning
  2. også i
  3. Genbrugscenter
  4. Juridisk rådgivning til småsager

Skrevet af virksomheden

Flight compensation in case of delayed, canceled or overbooked flights or flight connection missed. You may be entitled to as much as 600€ as compensation. Start your claim now.


Kontaktoplysninger

2,6

Under middel

TrustScore 2.5 ud af 5

126 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,6

Alle anmeldelser

(126)

10 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Confused

Can’t really know what to believe anymore so I can’t really rate at moment
So far they saying airline agreed to paid and I was goin to get paid in 2 weeks and it’s been nearly a month no payment
No one replies
There’s a family on the same flight she’s claims that she’s done the claim well after me and she’s already got paid so really I don’t know what to believe
I guess I just have to wait a week or so and then try something different I will keep u guys update

5. september 2024
Uopfordret anmeldelse
Aireclaim-logo

Besvarelse fra Aireclaim

Thank you for sharing your concerns. Unfortunately, this situation does happen quite often—airlines may initially agree to pay compensation but then fail to transfer the funds within the promised timeframe. When this occurs, we have no choice but to escalate the case further, sometimes even to court, in order to secure the payment. We understand how frustrating this delay is, especially when comparing with other passengers on the same flight.

Our team is committed to helping passengers receive the compensation they’re entitled to, and your feedback is important to us.

Bedømt til 1 ud af 5 stjerner

Don't work with this company

Don't work with this company, you will loose your money and your claim.Is a scam/fraud company.They will not give you the money after you will win the case.Will give you many emails that you must wait for money.I have 3 months waiting my money and nothing.

10. oktober 2024
Uopfordret anmeldelse
Aireclaim-logo

Besvarelse fra Aireclaim

We’re sorry to read your review, but we must clarify an important point: unfortunately, airline compensation cases can take much longer than expected to be resolved. When airlines refuse to pay voluntarily and we are forced to escalate matters to court, the process can take months or even years depending on the jurisdiction.

This is not because Aireclaim withholds payments—we only succeed when our passengers succeed. We continuously fight for passenger rights and follow up with airlines and courts until compensation is actually paid. Negative reviews directed at us because of airline delays and unwillingness to pay are unfair, as the true obstacle lies with the airlines’ tactics to avoid compliance.

Bedømt til 5 ud af 5 stjerner

Professional claiming company

The company made good effort in having my claim settled. An individual making a claim is difficult as he does not know all the rules. It is better a professional handling the claim is much better.

17. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great company

I received the compensation very fast and accurate. I will definately will use Aireclaim again, if I need such services and I would recommend to any passenger seeking for a compensation for delayed or canceled flight.

25. september 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

absolute rubbish.

absolute rubbish.
They did not help me get a full refund from the air company, although I had paid a fee when initially buying the tickets which was supposed to guarantee me a full refund no matter what, so it should have been an easy case.
Then they harassed me with e-mails asking me to transfer them money through a fishy service I had never used.
I had barely recovered 30% of the money I had spent, so I was still losing, but the amount they were asking me to tranfer was higher than what I had recovered.
So for "assisting" me to recover less than 30% of the amount, I was supposed to pay more than what I recovered.

12. september 2023
Uopfordret anmeldelse
Aireclaim-logo

Besvarelse fra Aireclaim

We’re sorry to hear about your disappointment, but we must clarify a few points. The fee you mention for a “full refund guarantee” was paid directly to the airline when purchasing your tickets, not to Aireclaim. We have no control over such airline products and cannot enforce them—only the airline can.

Aireclaim operates exclusively under EU Regulation 261/2004, helping passengers obtain compensation or refunds when airlines refuse to pay voluntarily. Our commission (30%) is clearly stated in our Terms & Conditions, which every client agrees to before we take on a case.

This review is unfair, as it criticizes us for the airline’s policies and for terms that were fully transparent from the beginning. We always encourage passengers to carefully read the T&C before signing, and we remain committed to fighting for passengers’ rights within the legal framework available.

Bedømt til 1 ud af 5 stjerner

SCAM!

SCAM!! they are doing nothing useful but they ask you for updates and ask you to pay the percentage of refund even if you did not get the refund from their channel, they will threaten and chasing you to pay otherwise taking legal actions you can ignore them simply and threaten them to sue them as they are doing a fake or a scam work

8. august 2023
Uopfordret anmeldelse
Aireclaim-logo

Besvarelse fra Aireclaim

We are disappointed to see this review, which does not reflect the facts. Aireclaim is a regulated service provider that works under EU Regulation 261/2004, and we only charge the agreed commission after successfully obtaining compensation for our clients.

In your case, compensation was indeed recovered thanks to our work, but you refused to pay the service fee you accepted in our Terms & Conditions. Accusing us of being a “scam” because you chose not to honor the agreement is unfair and misleading.

We never ask for payment unless a result has been achieved, and we use only legitimate, transparent payment channels. Our team is dedicated to defending passengers’ rights against airlines that refuse to comply with the law, and we will continue to do so with integrity.

Bedømt til 1 ud af 5 stjerner

Appalling communication and no money back

Like thousands of travellers, my flights were cancelled during Covid and, as I could not get the airline to refund me, I asked Aireclaim to take up the case. Aireclaim's communication has been appalling, I never received any updates from them unless I chased. After more than 2 years waiting, I chased again and they told me the airline (Aeromexico) "does not respond to our inquiries and therefore we are unable to proceed further with your case."

24. april 2023
Uopfordret anmeldelse
Aireclaim-logo

Besvarelse fra Aireclaim

We’re sorry to hear you felt disappointed with our communication. We always explain at the start of every case that we avoid sending unnecessary updates, as we don’t want to flood our clients’ inboxes until there is a concrete answer from the airline or authority. Unfortunately, in your case, there was never a conclusive response.

The COVID-19 crisis created extraordinary circumstances in aviation—airlines and authorities alike were overwhelmed, and in many situations they stopped responding altogether. This left many passengers, as well as claim agencies like ours, without clear paths to resolution.

While we understand your frustration, please know that our team did pursue your case, but Aeromexico’s refusal to engage made it impossible to advance further. We remain committed to helping passengers in every case where airlines are willing—or can be compelled—to respond.

Bedømt til 5 ud af 5 stjerner

My flight were cancelled due to…

My flight were cancelled due to technical problems and the company suggest me to fly home at the next day at 17:45,not the best solution as I were with a 4y.o boy in different city,I would to say thanks to air claim as they helped me to fill documents and the checked everything so I could receive compensation

27. juli 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

We are very thankful for airclaim job and will use it again if has such problems.

We are very thankful for airclaim job. It took long time to get back money from Lufthansa, but finally they got. We bought 2 business class tickets from Madrid to Riga. The government of Latvia closed airport in Riga. Reason covid pandemic. We canceled tickets, but Lufthansa refund just 140 euro, because of their policy. Airclaim did perfect job and got rest of all amount.

10. august 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I bought flight tickets from Marco Polo…

I bought flight tickets from Marco Polo Venice to Pearsons Toronto just before C-19 grounded all flights for some time. Intermediate agency was Travelgenio from Spain. Travelgenio just sent me an e-mail saying that my flight was grounded and that I can use voucher which was valid for 2 years (until 20.6.2022). I tried to reach Travelgenio on several occasions just to find out that they were bought by Otravo Netherland. I also tried to reach them, but no one responded the calls. I contacted a friend from Netherland and he said that he heard a lot of complaints against Otravo and that I must be prepared for black scenario. And here Airclaim steped in. After I sent all documentations to Airclaim I received a refund within 30 days. So I'm really thankful to Airclaim crew as they were the only ones that I could talk to regarding my refund issue.

All the best in the future.

Marko
Slovenia

28. juni 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent result to marks

After zero results of phoning and e-mailing dozens of times to try and re-claim lost flight ticket money I had all but given up ever getting anything back. As a last resort I though I might try a company that specialises in that sort of thing but with very little hope of success. Aireclaim however we're very professional in their approach and I had to do very little and they recovered the full amount. Obviously there is a charge which I was happy to pay and would recommend there service to anyone that needs help.

21. juni 2022
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

After almost 2 years I received today…

After almost 2 years I received today my compensation for a Swiss flight.
The 25% (that now increased to 30%) was correct but never I was informed about the VAT nor the 25€+VAT (again) handling fee.
Not very transparent..
Would recommend to read all the fine print

21. juni 2022
Uopfordret anmeldelse
Aireclaim-logo

Besvarelse fra Aireclaim

We’re glad to hear you received your compensation after such a long process. Regarding the fees, we want to clarify that all commission rates, VAT, and handling fees are clearly stated in our Terms & Conditions, which every client agrees to before we take on a case.

We understand that legal and administrative details are not always easy to notice, but transparency is very important to us—that’s why our T&C are publicly available and shared with all clients prior to proceeding.

Bedømt til 4 ud af 5 stjerner

Excellent

A very helpfull and trustworthy company, that was able to get us a refund for our delayed flight. Thank you very much aireclaim, for the good service!

20. juni 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Aireclaim is a trustful company

Aireclaim is a trustful company. I wrote them an email explaining all what happened to me and all the expenses I had because of one delayed flight, they solved my case in about 1 month. I received a compensation from the air company thanks to their efforts. Good team, I recommend!

15. juni 2022
Uopfordret anmeldelse

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