Service was very good, delivery was prompt and updated regularly. I had to chase a few things to get the process moving but once I did i got results. The only negative is the ac unit I ordered came w... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Delivered when promised and AC as expected. We took a chance ordering a fairly expensive unit given that we’d never heard of the company before, but we needn’t have worried. It was hard to find any po... Se mere
Virksomheden har svaret
Absolutely would not recommend this company. I was sent a faulty portable air conditioning unit. It did not come with the window installation kit as advertised in the product listing. This whole exper... Se mere
Virksomheden har svaret
Ordered a 1400 u it two weeks ago and was told to expect delivery mid August, however last week we were informed a unit was ready for dispatch to arrive Monday 13th July, As we are in the Channel... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Keep cool this summer with Aircon Direct. Pick up a portable air conditioner, air cooler or fan while stocks last!
Kontaktoplysninger
Storbritannien
- www.aircondirect.co.uk
4,0
God
3 t anmeldelser
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Besvarelse fra Aircon Direct
Thank you for your positive feedback on our ultra quick delivery and good value for money. We're thrilled to hear that you had a great experience with us at Aircon Direct. If you ever need more home essentials, feel free to check out Appliances Direct for a wide range of products.
Best regards,
Lee
Great radiator, slow delivery
The experience started badly because I paid for delivery on a specific Friday and it arrived the following Tuesday. Luckily the delivery driver left it outside and I got a refund of some of the delivery costs.
Now positives! The radiator is exactly what I wanted. It was relatively easy for a diy-er to fit to the wall. The instructions were easy to follow. All of the necessary screws and wall plugs were included so I didn't have to buy anything extra. It sticks out 10cm from the wall which is ok for my space.
14. juni 2026
Besvarelse fra Aircon Direct
Dear Customer,
Thank you for sharing your experience with us. We're sorry to hear that there was a delay in the delivery, but we're glad to hear that the delivery driver was accommodating and that you received a partial refund for the inconvenience.
We're delighted to know that the radiator you received from us met your expectations and was easy for you to fit on the wall as a DIY project. It's great to hear that the instructions were clear and that all the necessary screws and wall plugs were included, making the installation process hassle-free for you.
If you ever need any more home improvement items, we recommend checking out our range at Appliances Direct for a variety of appliances that might suit your needs.
Best regards,
Lee
AVOID AT ALL COST - HIDDEN CHARGES!
Paid £3000 pound upfront for a split A/C system. Waited few days until received a call about install where they told me I would have to source my own electrician to run power to the units. £2000 on the install alone and they can’t run a 16a isolator switch to power the unit. Also on the install pack I then found out it cost £100 per 2m for pipe trunking, something so little cost wise for it to be included they ask for it as an extra! Makes you think where does the £2000 actually go??? Immediate refund requested, will never ever ever use this company, AVOID at all cost!
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Aircon Direct
Thank you for your positive feedback! We are thrilled to hear that you had a professional experience with us at Aircon Direct. Your recommendation means a lot to us. If you ever need products from a different category, we suggest checking out Appliances Direct for a wide range of appliances.
Best regards,
Lee
Aircon Direct provided excellent…
Aircon Direct provided excellent service. A slight bulb with delivery but was rectified immediately.
Customer service very good able to contact on phone no queue
Ivy
27. juni 2026
Besvarelse fra Aircon Direct
Dear Valued Customer,
Thank you for sharing your positive experience with Aircon Direct. We are thrilled to hear that you received excellent service from us. We are pleased that any delivery issue you encountered was promptly rectified.
It's great to know that you found our customer service to be very good and that you were able to contact us via phone without any queues.
If you ever need assistance with any other appliances, we recommend visiting Appliances Direct for a wide range of products.
Best regards,
Ivy
Besvarelse fra Aircon Direct
Thank you for sharing your experience with our Atmos AC units! We're thrilled to hear that you are satisfied with the products. If you ever need more cooling solutions, feel free to check out Appliances Direct for a wide range of options.
Best regards,
Lee
Super fast and reliable purchasing and…
Super fast and reliable purchasing and delivery service. Would recommend
27. juni 2026
Besvarelse fra Aircon Direct
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our purchasing and delivery service. We appreciate your recommendation and hope to serve you again in the future. If you ever need appliances, you may want to check out Appliances Direct for a wide range of products.
Take care!
Frank
Hot nights
Excellent piece of kit delivered a day early. Easy to use. Perfect nights sleep guaranteed.
28. juni 2026
Besvarelse fra Aircon Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that your new air conditioning unit from Aircon Direct was not only delivered early but also easy to use, ensuring a perfect night's sleep. If you're looking for more top-quality products, we recommend checking out Appliances Direct for a wide range of appliances.
Best regards,
Molly
Top quality service
Unit I ordered was on back order of 4 weeks and due for delivery 1st July 2026 right in the middle of the last heatwave, Aircon Direct messaged me on the day before the heatwave was due to hit 23rd June 2026 to offer to bring forward the delivery to next day. Hence I got the unit 4 days early and in time for 34c heat.
Our 2 dachshund were very pleased, great service.
26. juni 2026
Besvarelse fra Aircon Direct
Dear Customer,
Thank you for sharing your experience with us! We're delighted to hear that Aircon Direct was able to bring forward the delivery of your unit to help you beat the heatwave and receive it in time for the scorching temperatures. It's fantastic to hear that your dachshunds are enjoying the cool air from the unit too!
If you ever need more cooling solutions or any other appliances, we recommend visiting Appliances Direct (appliancesdirect.co.uk) for a wide range of options.
Warm regards,
Lee
Item didnt work and customer service…
Item didnt work and customer service very slow trying to get a return/refund
Still waiting for company to confirm
27. juni 2026
Overall very good service
Firstly they had units available when no-one else did. Price was a bit steep but understandable. Delivery was excellent ordered on a Friday for an expected Monday delivery but it came on Saturday which was brilliant. The product box was open and damaged at the bottom which did concern me as no other protection but the product was complete and not damaged.
29. juni 2026
Besvarelse fra Aircon Direct
Dear Customer,
Thank you for sharing your experience with us. We're delighted to hear that you found the units available when no one else did and that the delivery exceeded your expectations by arriving earlier than expected on a Saturday. We understand your concern about the damaged product box, and we appreciate your understanding.
If you ever need similar products or other home essentials, we recommend visiting Appliances Direct for a wide range of options.
Best regards,
Ivy
I bought this LG DualCool Pro A+ 24000…
I bought this LG DualCool Pro A+ 24000 BTU Smart Wall Mounted Split Air Conditioner with Heat Pump, and I am 100% sure that this is a fake Chinese version because I opened the outdoor unit and inside is Chinese compressor not Lg, even all components looks very cheap not similar to LG. I tried to contact them, but they don't answer. The units look different from those on their website. Stay away from this company.
24. juni 2026
Uopfordret anmeldelse
Great air con unit
Great air con unit, a bit pricey but worth it. Delivered very quickly. The only issue there is no instruction manual
29. juni 2026
Besvarelse fra Aircon Direct
Thank you for sharing your experience with us! We're thrilled to hear that you are pleased with your air con unit and that it was delivered promptly. We apologize for the inconvenience of not having an instruction manual included. If you ever need assistance with setting it up, feel free to reach out to our customer support team. For a wide range of products including appliances, you may want to check out Appliances Direct.
Best regards,
Ivy
Faulty £750 air conditioner, then deliberate obstruction - avoid, avoid, avoid
Aircon Direct sold me a faulty £750 portable air conditioner (10k BTU) during the hottest week of the year. Properly installed in a small office (13SQM), it ran for six hours and barely reduced the temperature from 29°C to 27°C, with weak airflow and almost no heat being expelled. Without question defective.
I supplied photographs, settings and full installation details. They then stopped responding properly and pushed me towards a paid customer-service line routed to an outsourced Indian call centre, where communication was extremely difficult and staff could not resolve anything nor speak English properly. I was repeatedly told a manager would call within 24 hours. Nobody did.
This does not feel like incompetence alone. It feels like a deliberate obstruction strategy designed to frustrate customers until they give up pursuing a refund. Truly disgusting. I have been left with a defective machine, no collection, no replacement and no refund.
The whole experience has felt scam-like: take the money, send faulty goods, then make meaningful contact almost impossible. Avoid, avoid, avoid.
27. juni 2026
Uopfordret anmeldelse
Left at neighbours
Left at neighbours, but we were in and no notification as to where it was. Very poor.
26. juni 2026
Besvarelse fra Aircon Direct
Thank you for your positive feedback on our service and communication at Aircon Direct! We're delighted to hear that you were satisfied with your experience. If you ever need anything else, feel free to reach out. For a great selection of laptops, we recommend visiting Laptops Direct.
Best regards,
Mark
Very prompt delivery
Very prompt delivery. Not very good instruction manual. Had to make blocking plate for window.
29. juni 2026
Besvarelse fra Aircon Direct
Thank you for sharing your experience with us. We're glad to hear that your delivery was prompt. We apologize for any inconvenience caused by the instruction manual and the need to create a blocking plate for the window. If you need further assistance, please don't hesitate to reach out to us. Should you require any other home essentials, we recommend visiting Appliances Direct for a wide selection of products.
Best regards,
Ivy
Excellent service
29. juni 2026
Besvarelse fra Aircon Direct
Thank you for your positive feedback! We are thrilled to hear that you had an excellent experience with us at Aircon Direct. If you ever need anything else, feel free to reach out. For more great deals on appliances, we recommend visiting Appliances Direct.
Take care!
Lee
Besvarelse fra Aircon Direct
Thank you for sharing your positive experience with us! We're delighted to hear that your delivery was speedy and hassle-free. If you ever need anything else, don't hesitate to reach out.
Best regards,
Lee
Shocking service
Shocking service, paid extra for next day delivery, called customer services day before, then got email saying delivery not available. Take your money then let you down.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Aircon Direct
Hi Sarah,
Thank you for your review.
We’re very sorry to hear about the issues you encountered with your order. This isn’t the level of service or quality we aim to provide, and we understand how disappointing this must have been.
We’d like to look into this further and work toward resolving it for you. However, we’ve been unable to locate your Sales Order with the information currently provided.
Could you please share your Sales Order Number or Postcode so we can investigate and get back to you as soon as possible?
Kind regards,
Dyann
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