Advance Vauxhall Anmeldelser 264

I previously left a positive review, but unfortunately my experience after the sale has gone from good to worse.
I purchased a Suzuki, and since then the Android Auto has been faulty. The service team inspected it but said they couldn’t find any issue, so they were unable to fix it and have not offered any further support. I explained that the problem is intermittent and cannot always be replicated on the spot.
I escalated the matter to the manager, but have yet to receive any response. After chasing a few times, I am still waiting to hear back from both the service team and the manager. The car is still under warranty, and Suzuki has advised that the dealership should be assisting me in identifying the root cause.
Overall, I’m very disappointed with the lack of follow up and support.

UPDATE: After I added a review I had an email from a lady that I would be contacted that was a week ago.
Nothing yet.

I recently purchased a Vauxhall Crossland X from Advance Vauxhall in Romford and had a great experience with the customer service, thanks to Josh Sumner. He handled all my enquiries and the sale from start to finish, which made the whole process feel smooth and straightforward. Josh was very friendly, provided excellent service, and took the time to explain everything clearly, covering all the details I requested. I would highly recommend the dealership to anyone looking to buy a car.

Excellent service from Martin who took time to talk through our options and discus our concerns.

The whole process of buying a car was made easy. An excellent experience. Thank you!

Had a fantastic experience purchasing a used car and part exchanging my old car at the Watford Advance dealership. Martin Diep was the salesman who dealt with our purchase and it was a delight to deal with him. Martin was polite, friendly, informative and very helpful throughout. He made buying a car very easy, smooth and an enjoyable experience. The whole team at the branch were excellent and efficient. Thank you to Martin and the team at Watford.

Bought a brand new 75 plate Corsa (£22k) and had a service light within a WEEK. Was told it needed a part that would take “a few months” — it’s now been over 6 MONTHS.

No communication, ignored calls, empty promises, and even had calls ended on us.

Drove 75 miles to get it fixed after being told the part arrived — only to be given the wrong courtesy car AND then told an hour later the part was wrong.

We’ve lost time, money, fuel, and patience. The car itself has multiple faults and doesn’t feel safe.

Avoid at all costs. Once they have your money, the service disappears.

Update - they have now sent a letter stating that the car has been dangerous to drive and could have set on fire this whole last 7 months. Speechless

The service was good from first inquiring for a vehicle up until the purchase. The sales advisor Ahmed was professional,polite and kept me up to date throughout the whole process.
When going to collect the vehicle Ahmed went the extra mile.Customer service was excellent

One of the main reasons we returned to purchase our second Vauxhall Corsa from Advance Vauxhall Motors in Hemel Hempstead was because of Jamie Douglas (Sales Executive).

Jamie is professional, knowledgeable, and friendly, nothing was ever too much trouble. He communicated effectively throughout the entire process and consistently went above and beyond to ensure everything went smoothly. We especially appreciated the extra mile he went to make sure we were completely happy with everything.

Jamie is a real credit to your organisation, and I hope he is recognised for his efforts. We would definitely consider returning in the future to purchase another car, especially if Jamie is still there!

Thank you, Jamie, for your excellent and outstanding customer service and for the friendly, professional, and courteous support you provided 😊

I had a great experience with Advance Vauxhall Romford, thanks to Josh Sumner. He was incredibly supportive and patient throughout my search for a new car, taking the time to understand exactly what I was looking for without any pressure.

Josh was very informative, answering all my questions clearly and honestly, which made the whole process feel smooth and stress-free. What stood out most was how genuine he was—we built a really positive rapport, and I felt confident I was in good hands from start to finish.

I would highly recommend Josh to anyone looking for excellent customer service and a more personal, trustworthy car-buying experience.

Shaquoi Richardson in the Hertfordshire branch was very efficient and professional and has been a great human point of contact pre and post sale. I bought a black Corsa through him and he also helped me with the in car technology. I know I can contact him if necessary. A credit to the company

If I could rate with 0 stars I will do it.
I booked an appointment for a airbag recall. I waited for 1 hour and then they told me one pice was broken and needed to be change, £95. Any update of my car. I had to send emails to ask for my vehicle and the response was they didn't have date for the part. AFTER 3 WEEKS I had to go there to ask for my car. The surprise was there was other piece broken different in the first
diagnostic. It was £257.
Communication very bad, any update since I left the car, the response of my emails not good maners. In one of them they told me if I needed the car I had to sign a disclaimer and I take the car under my responsibility, the only thing I asked was when the part will be delivered.
So, very bad experience with this dealer.

Traded in my old corsa for a newer one. Ben Parker helped me massively making this purchase, he was very knowledgeable, customer service was excellent and overall made my experience buying my car great. I will definitely come back to advance motors in the future.

We had such a positive experience buying our car with the help of Josh. He was knowledgeable, approachable and made the whole process feel easy and relaxed. My husband and I never felt rushed or pressured and all our questions were answered clearly. It’s rare to come across someone so helpful and genuine in car sales. Thank you again for making the experience such a good one.

I had a great experience buying my new car and Ben was fantastic throughout the whole process. He was very friendly, professional and always happy to answer my questions. From the first viewing to collecting the car today, everything was smooth and well organised.

He made sure the car was fully checked and even arranged for the small scratches to be fixed before I picked it up, which I really appreciated. The whole experience felt honest and stress-free.

Thank you Ben for the excellent service I’m really happy with the car and would definitely recommend working with him!

Joshua was professional, knowledgeable and helpful. The entire process was completed within 3 days and very user friendly. As I hadn’t driven a hybrid I had many questions which Joshua answered fully and with patience. A previous recent experience of being a woman buying a car had been most unpleasant and I am happy to say that my faith has been restored thanks to Joshua.

Have been dealing with Shaq regarding a new car . He is very experienced and professional , highly recommend him

Unfortunately, my experience was extremely disappointing from the moment I arrived. I had a booking confirmed and turned up at 8:45am as arranged, but the receptionist immediately dismissed me and claimed there was no booking. The way she spoke to me was very rude and patronising, and she was making strange facial expressions while I was simply trying to explain that the appointment had been confirmed.

When I politely asked if she could check again or help me find another available time or date, her attitude became even worse. Instead of trying to help, she abruptly asked why I had even bothered coming and questioned why I hadn’t driven 90 minutes to the dealership where I originally bought the car. The tone was incredibly unprofessional and felt completely unnecessary.

The situation escalated further when she began snapping at me while I tried to explain the issue with my warranty. She bluntly told me she wasn’t interested in hearing about my warranty and dismissively said that Peugeot had nothing to do with Vauxhall. The whole interaction felt hostile and unwelcoming, and I left feeling frustrated and quite shocked by how poorly I had been treated.

Visited Yesterday for Mokka Airbag recall. Pleasantly surprised.
Friendly efficient fast professional.
Only drawback was lack of customer parking, but adequate. Think this was a 4.5 experience at least.
George PS

My car gone wrong 4 time in less than a year of buying a car from Romford branch.
The hand break went and left me with no car for three weeks
I made a formal complaint to head office and was given the car within a couple of days courtesy car that is why they repaired my car. Then supposed to have serviced it at the same time free of charge and give me free comments from Chris Wood sales manager and Peter White sales manager both lied to me as when it was delivered back to me it was very dirty and not cleaned and no comment which was supposed to have been free as a goodwill gesture and put petrol in the car again was lied to. Even though I have emails from Chris Wood dated the first of the seventh 2025 so I’ve waited a long time for these car matts an and service voucher I’d be able to get it right. The service they give here is disgusting. That okay? Sending you a car and making a commission but they’re after-care needs working on managers need to be sacked as they lie to customers. Don’t get back to you and just ignore you. I have voice records emails all proving that they do not respond and lie, avoid garage at all cost. Go to a different branch as this branch just lie to you and take your money avoid Chris Wood and Peter White as they’re just compulsive liars

I am extremely disappointed to be updating my original positive review.

I purchased a used car from Advance )Hemel Hempstead)Motors Vauxhall in mid-January 2026. When I washed the vehicle properly for the first time, I discovered significant damage to the rear passenger-side wheel arch. The repair work is very poor and clearly historical. It appears the area had been deliberately covered with heavy wax or product to conceal the defect.

This was not disclosed at the point of sale. For a dealership, this is unacceptable. Customers should be able to trust that vehicles are honestly presented and not cosmetically disguised to hide previous damage.

I have contacted the company regarding this issue and, so far, have received no response. The lack of communication only adds to my disappointment.

I feel completely misled and would urge others to inspect vehicles extremely carefully before purchasing.

NOT how you treat people just wrong‼️

Vauxhall High Wycombe
Carly is an amazing member of staff. She is very friendly, informative and helpful. Always there to answers calls and keeps me updated when my car is in for a service or MOT. The team are extremely lucky to have her there. Thank you