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During the trial period, Fine & Dandy, but afterward zero support
During the trial period, they set me up, and I actually made a few sales, but as soon as I paid for the yearly subscription, the support stopped. I was offered a consultation during the trial period, but I never used it because you cannot get a real person, and when you finally get an email back, it's with instructions on how to fix it. The whole reason I paid is because they're ads say that they do it. Please do not use them; their ads are misleading. They have an office here in NYC, which I was contemplating going to just to see if it's really an office or they're just paying for the Park Avenue address, but it's not worth it. If you need help, I recommend you go to Upwork and hire yourself a verified freelancer. Yes, it will cost you more, but you'll have support actually engaging with a real person, and they will set your business up with your personalization and their knowledge. AVOID ADSCALE.

Misleading Performance Guarantees, No Accountability, and Disregard for EU Protections

We joined AdScale after two onboarding calls with Daniel, where we were promised results within 2–3 weeks and a minimum 4× ROAS. Instead, we spent over €2,800 through their platform and saw only one attributed sale — despite using a stable, previously successful ad account with the same products, website, and creatives.

We reported technical issues early in the campaign and received no meaningful response. There was an 11-day gap in communication, even after escalation was promised by their senior team. To this day, those problems remain unresolved.

When we requested a refund, AdScale acknowledged that the service did not meet expectations, but refused to accept any commercial responsibility. They repeatedly cited internal policy and the fact that ad spend was paid to Google/Meta — ignoring the role their system played in mismanaging those funds.

What’s especially concerning is that while AdScale has an office in the Netherlands and clearly targets EU-based customers, they appear to disregard EU commercial law obligations. Instead, they rely on internal policy and the fact that their headquarters are in Israel as a way to sidestep accountability. This use of jurisdictional loopholes to avoid offering refunds or proper redress raises serious concerns.

Many of the 5-star reviews on their platform appear to reflect early onboarding impressions, not long-term outcomes. In contrast, our experience aligns closely with several well-documented negative reviews — poor performance, lack of support, and refusal to take responsibility.

We strongly advise caution. If your campaigns underperform or something goes wrong, you’ll be ignored, and AdScale will offer free platform credits rather than resolving the issue or acknowledging fault. That’s not acceptable for a business-facing tool handling serious ad budgets.

Adscale UK , 3 month -1000 pounds, Bad 🫣

Nice contact, but that was it. We actively used Adscale for 3 months with a fairly high advertising budget. We pointed out several times that the tracking was not working. Each time we were told that it would be taken care of. Some of the assets do not work for PMAX campaigns, videos cannot be added. Of course, the AI does not work if no conversions are tracked. Today we have finally terminated the cooperation, as once again nothing has been done. It's a shame really, the app has potential, but it seems to me that no new customers are needed. We have now switched to the competition.

Avoid this company. They initially offered the opportunity to scale your ads and business. They provided an instal which did not work with Magento and instead made lots of errors on our main business page, we ended up having to have this removed.

There service advertises as performance based, what they dont tell you is that they will bill you £99 a month irrespective of how much in sales you get.

In our case we had a significant bill for advertising after using them, with a tiny sales percentage and then we stopped everything. They then billed us £99 which is apparently their fee they dont readily advertise.

Didnt work for us, and the hidden fees are appalling.

This system literally works by you putting your whole catalogue onto google smartshopping.

Nothing spectacular at all ! Avoid