Easy to navigate and play. Daily free spins game doesn't work on a browser you have to download the app. They claim 70% of withdrawals are instant, this is a massive over statement or down right lie... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Easy to navigate and play. Daily free spins game doesn't work on a browser you have to download the app. They claim 70% of withdrawals are instant, this is a massive over statement or down right lie... Se mere
Virksomheden har svaret
OMG WORST SITE EVER. DO NOT GO NEAR IT KEEP YOUR MONEY. DEPOSTIED £20 INTO THIS SITE AND 1 SECOND LATER THEY CLOSED MY ACCOUNT NO WARNING JUST CLOSED TRYING NOW TO GET BACK MY £ 20 STAY AWAY FROM THE... Se mere
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I’ve had a good experience with Admiral Casino so far. The daily bonus game is a nice touch – staking £5 gives you access to a bonus, which just adds a bit of extra fun. Deposits and withdrawal... Se mere
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Signed up yesterday and had so much fun since . Never seen so many bonuses and features come so easily !! Thought I’d try a withdrawal of some of my winnings today as thought itl probably take a while... Se mere
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Welcome to the Trustpilot page for Admiral Casino, your licensed UK Online Casino - where we're bringing you the latest slot, table and live games straight to your fingertips! ♥ Play your favourite slots ✔ Unmissable promotions ✔ Safe and Reliable ➤ Register now and start playing!
Century House, 12 Victoria Street, GY9 3UF, Alderney, Storbritannien
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I started playing this game in December 2025. I thought it was the greatest game ever but game has changed so much. Very few decent payouts but once in a while it gives a mega payout, but you have to be very lucky to get that big win. If you start complaining about what you've lost and game doing nothing. You get blocked for 29day from the chat that's right they don't won't to hear players complaining about losing money. I've complained to Admiral for being blocked and they say it's not controlled by them and they say nothing I've said was offensive because they'd checked but it's looks like it's because I've moaned about losing money. Terrible customer services.

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⭐ 1 star – A regulator found them unsafe twice – and they hold your passport for 5 years
This is not opinion. The UK Gambling Commission has issued two regulatory settlements against Greentube Alderney (Admiral Casino): 2021 (£685,000) and January 2025 (£1,000,000). The 2025 settlement came after a follow‑up audit – and the Commission found “further regulatory breaches were still identified” despite “significant general improvements”.
What the regulator actually found:
Social responsibility failures:
A customer with a negative bank balance and transactions to another gambling site lost another £4,000 before any review.
Failed to implement its own policy on affordable limits.
Anti‑money laundering failures:
A customer with over £100,000 of unusual transfers (negative closing balance) was not reviewed for four months.
Failed to link two accounts sharing the same address and surname – one holder was known for supply of Class A drugs.
Failed to assess risk from a “finance manager” who could misappropriate funds.
The Commission's Director of Enforcement said: “Any failure to uphold anti‑money laundering standards is unacceptable” and warned that a second breach means increasingly stringent enforcement.
My own experience:
I opened an account, uploaded my passport + utility bill, and closed it within an hour. Admiral Casino refuses to delete my identity documents for five years – citing AML rules. When I asked for restriction or deletion, I received legal pushback, forcing formal complaints to the ICO and Gambling Commission.
Three facts before you sign up:
A UK regulator has found this company fails to protect customers from harm and money laundering – twice.
They will keep your passport and proof of address for five years after you close your account, even if you used them for minutes.
They have already been given a second chance and failed again.
Verdict: If you value your identity, your money, or your safety, avoid Admiral Casino. You can read every claim in the Gambling Commission’s public statement.
The specific links are not allowed in reviews.
[EDIT – RESPONSE TO ADMIRAL CASINO’S PUBLIC REPLY – 30 May 2026]
Admiral Casino has now replied publicly to this review. Their reply states:
“Since Trustpilot is a public platform, we can’t review account‑specific details here, but please feel free to contact our support team directly.”
I have been in contact with their support team – multiple times. I have used the same email address throughout. They have responded each time with generic copy‑paste replies, most recently claiming they “couldn’t find” my account using the very email address they were replying to.
Admiral Casino has now invited me to contact them directly. I have done so. They have now replied publicly to this review. I therefore invite Admiral Casino to take the opportunity of this public platform to provide a clear, detailed explanation of:
Why they hold a copy of my passport and utility bill for five years after my account was closed (opened and closed within an hour);
Why they have repeatedly failed to confirm the date my “business relationship” with them ended;
Why they have not provided any of the information I am entitled to under UK GDPR Articles 15, 17, 18 and 21;
Why their systems cannot locate my account using an email address they have previously used to correspond with me.
The regulator (Gambling Commission) has already found that this operator failed to protect customers from harm and failed to uphold anti‑money laundering standards – twice. My own experience, now documented across multiple emails and this public review, raises further concerns about their data management and customer communication.
If Admiral Casino wishes to provide a substantive public response here, I welcome it. A generic “contact us privately” reply does not address the serious regulatory findings or my documented experience.
Citation Source
Greentube £1,000,000 settlement (Jan 2025) Gambling Commission news article
Greentube £685,000 settlement (Dec 2021) Gambling Commission news article
Regulation 40(3)(b) MLRs 2017 – 5‑year retention period Legislation.gov.uk
Regulation 40(5) MLRs 2017 – mandatory deletion after retention period Legislation.gov.uk
Article 5(1)(e) UK GDPR – storage limitation ICO guidance

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Not been on this sight in a while due to illness had a cheecky spin yesterday never had any problems with this site on deposits x withdrawals or any other problems 10/10

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You are primal you must lost your licence Admiral Quicksilver and Merkury destroy my life while I m active reject talk to me watch what going to happen you ha e got any idea whatever team have behind
📨 FORMAL COMPLAINT & URGENT DEMAND – ADMIRAL / MERKUR / QUICKSILVER
Reference: Self‑Exclusion: 143520 | Police: BP‑24052026‑0091 | IBAS: 107360
Date: 24 May 2026
To: UK Gambling Commission, Pro Mediate ADR Service, IBAS, Merkur Casino UK / Admiral / Quicksilver Head Office
From: Koloman Balog
Subject: REPEAT CRIMINAL BEHAVIOUR – PROVEN PATTERN OF BREAKING LAW – FINED £1.7M PREVIOUSLY – RECORDED EVIDENCE OF STAFF LAUGHING / “I DON’T CARE” – DEMAND FULL REFUND, LICENCE REMOVAL & PERMANENT BANS
✅ INTRODUCTION & SUMMARY
I am writing this together with my legal team and all advisors supporting me, to present the complete, undeniable proof that Admiral / Merkur / Quicksilver (owned by Greentube Alderney Limited) are repeat, deliberate, and unrepentant law‑breakers.
They have been caught, fined, and warned TWICE BEFORE for exactly the same crimes they committed against me. They promised to change. They signed agreements to improve. THEY LIED.
When I — a legally self‑excluded, protected customer — walked into their venues and told them clearly “I AM BANNED BY LAW, DO NOT LET ME PLAY”, they did not just break the rules… they laughed at me, made jokes, admitted they do not care about the law, and stole every penny I had (£100,000+).
I have:
1. Their own official policy document proving what they should have done
2. Full audio recordings of staff laughing, joking, saying “I DON’T KNOW — I DON’T CARE”
3. BBC News & Gambling Commission records proving they are repeat offenders, fined £685,000 (2021) and £1,000,000 (January 2025) for identical failures
4. Police report, self‑exclusion certificate, dates, times, and witnessable facts
This is not a mistake. This is organised, calculated criminal behaviour.
🚨 PART 1: WHAT THEY DID TO ME – THE FACTS
On 26 February 2026, I legally and formally Self‑Excluded from all UK gambling venues under the SmartEXCLUSION / SENSE scheme (Ref: 143520). This is a binding legal agreement under the Gambling Act 2005, Licence Condition 15, meaning I must be refused entry and service at all times.
Between 1 March 2026 and 16 May 2026, I attended multiple Admiral, Merkur, and Quicksilver venues (including Doncaster, Oldham, Bradford, Basildon, London, Leeds, Manchester).
EVERY SINGLE TIME:
✅ I gave my full, real name clearly. I never hid my identity.
✅ I told staff face‑to‑face and on the phone: “I AM SELF‑EXCLUDED. I AM BANNED. YOU CANNOT TAKE MY MONEY.”
✅ They had my details, photo, and banned status saved on their system.
✅ DESPITE KNOWING EVERYTHING, THEY LET ME IN, LET ME PLAY, AND TOOK MY MONEY.
Over this period, I lost £100,000+
🎙️ PART 2: RECORDED EVIDENCE – THEY ADMIT IT, LAUGH, DON’T CARE
I have recorded every conversation — phone calls and in‑person — with staff, supervisors, and managers. These recordings are the smoking gun that destroys every defence they have.
EXAMPLE 1: PHONE CALL – DONCASTER MERCURY / MERKUR – 23 MAY 2026 (YESTERDAY)
I called and spoke to a male staff member who refused to give his name.
- When I explained I was banned and asked why they let me in — HE STARTED LAUGHING AT ME and MADE JOKES about my situation and my losses.
- I asked: “What is your duty? What does the law and your company policy say you must do?”
- HIS EXACT WORDS ON RECORDING: “I DON’T KNOW. I DON’T CARE.”
- He then said: “You don’t have to come here — it’s NOT OUR BUSINESS.”
EXAMPLE 2: DOZENS OF OTHER RECORDINGS
Across every venue, the behaviour is IDENTICAL:
✅ They LAUGH when I say I am self‑excluded.
✅ They MOCK me for losing money.
✅ They say: “It’s your problem, not ours.”
✅ They ADMIT OPENLY they know the rules but CHOOSE TO IGNORE THEM because they want the cash.
This proves 100%:
- They are NOT trained (despite their policy claiming all staff are trained)
- They KNOWINGLY AND DELIBERATELY break the law
- They enjoy harming people and see protected customers as easy targets
- They treat their licence and the law like a joke

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Can’t fault them paid out with the day I was worried at first as I’m new on admiral but so far I’m on the up would recommend

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Slowest withdrawals on the planet avoid avoid avoid

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Stop your games from taking every penny find another way to pay your taxes does any one else think these games have suddenly stopped paying out

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Great experience. Fun playing all the games live casino and slots.
Winnings normally paid out in 24hrs. 👌

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Excellent paid winnings immediately I recommend Admiral Casino 100%

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Bloody useless. I have been using this site now for over a year. Over the past month i've won quite a bit and now they want me to prove my identity, bank details and inside leg measurement. I can't even withdraw my balance. USELESS SITE.

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Most of these reviews are paid for.
Admiral is so successful because it rips the piss put of its customers playing in high st slots.
You are guaranteed not to win and the customer service is honestly crap.
They prey on those who spend, the returns on machines are utterly abysmal and I hope they are shafted by the gambling commission. £200 in 20 mins, you're a f**king joke!
And please don't give me the welfare schpiel you spout out about gambling safely, we all know you want people to spend!

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Winner winner chicken dinner, slots are smooth and wins just kept coming

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Good games ,fast payouts also very easy to get around the app highly recommend

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My go to for a bit of relaxing slots, never had an issue and there is regular promotions that turns £20 into a good session most of the time. Withdrawals are fast too, which is a boon.

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Been playing a year, no issues at all not once, Good range of games, good offers daily free spins, fast efficient latest games overall better than rival company’s

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Before I could start with Admiral I was asked to upload 2 photo i.d etc which I did then they kept asking me to change user name over and over,this was going on forever ,too much hassle for a game .I gave up.

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Honestly it’s a decent site, not a huge array of games yet but very fast withdrawals, effective chat and good promotions, had no issues receiving my max win I hit, paid next day no issues even followed up with a congrats email, jobs a good un, 5 stars 🫡

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Went back to this site after a break and found it worse than before not only has your cjance of winning lessened but they take your money even more quickly with more dead spins less chance of gettimg features up like starburst or scatter on big bass and still with about 90% of any wins being from the 3 lowest value symbols on starburst. Total rip off just wish the gaming comission would check out these reviews and do something about these sites

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