Great product but still waiting for an acknowledgment of the refund on my first jacket which I returned for a smaller size. Zero messages from AÇAI, only an automated response about waiting times……🤔
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The trousers are super comfortable. These High Abrasion Adventurite trousers are softer than the Adventurite Outdoor ones so are more comfortable. Will order the High Abrasion ones again. The braided... Se mere
Virksomheden har svaret
The bag looks nice and the quality seems good. However, the shoulder strap is not adjustable, which is a major drawback. Once you put a purse, phone, and a few everyday items inside, the bag hangs muc... Se mere
Virksomheden har svaret
An excellent company to buy from. The products are always excellent quality and although the prices may seem a little more, you absolutely get what you pay for, the items I have purchased have alway... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Made for Adventure. Shaped for Women. ACAI Outdoorwear was born from a vision to create a female-focused outdoor brand that supports women to get into nature. Our collection of inclusively sized performance wear is made specifically for the female form, helping women look and feel great, but without sacrificing functionality for style. Every garment is carefully designed to stand up to the wear and tear of the natural elements and fabrics are carefully selected to have the lowest environmental impact. We’re on a mission to change the landscape of women’s hiking, not just through clothes, but also through community, and this is why we created our ‘Outdoorsing Club’, inspiring women across the UK to experience new adventures with free organised hikes and events.
Kontaktoplysninger
Unit 10 Holland Park, Factory Road, CH5 2QJ, Sandycroft, Storbritannien
- 01244956868
- team@acaioutdoorwear.com
- www.acaiactivewear.com
3,6
Middel
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
These were brilliant socks
These were brilliant socks - everything I wanted - until I washed them! I put them on a cool wash but they shrunk to a matted mess and are now unwearable. It would be useful to warn customers clearly that these socks can only be hand-washed. This is an important caveat. I shall now throw the socks away - having only worn them for one day's hiking and spent a fair amount of money in purchasing them.
28. maj 2026
Besvarelse fra ACAI Outdoorwear
Hi Frances,
Thank you for sharing your feedback. We are truly sorry to hear that your socks shrank during the wash and are now unwearable.
We always want our customers to get the longest life possible out of their hiking gear. Because merino wool is a natural, delicate fibre, it does require specific care to prevent felting and shrinkage.
We would like to reassure you that we aim to be transparent about this, and complete washing guidelines are listed clearly on the product page online.
The product details highlight that these specific merino socks require gentle hand-washing to protect the natural wool structure. Even a cool machine wash can cause wool fibres to mat together due to the drum's agitation.
If you need any help or further information regarding the maintenance and care of our items in the future, please feel free to get in touch with our customer service team who will be happy to assist.
Team ACAI
No refund yet
Quick dry leggings were too hard and uncomfortable. They slipped down as soon as I walked so I returned them. Had an email to say return received at the start of May but I’m still waiting on the refund 7 weeks later.
I’ve tried to contact them multiple times but keep getting a ‘were really busy’ reply without getting any proper answers.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACAI Outdoorwear
Hi Sam,
Thank you for bringing this to our attention, and we are genuinely sorry for the frustration this has caused.
Because your review does not contain your order information, we have sent a direct request for these details so we can look into this and resolve it for you immediately. We always aim to process returns swiftly and reply to all messages, so we deeply regret that you have had this experience.
Please rest assured we want to make this right; as soon as you reply to our request with your order details, we will immediately look into this further as a matter of urgency.
Team ACAI
Dreadful clothes and returns process
Update: I have managed to get a refund but only after emailing again using “URGENT REFUND ESCALATION” as the email subject line.
Dreadful clothes, dreadful customer service and withholding money. I would avoid at ALL costs. I have an email confirming they have received my return but no refund and no answers to several follow up emails. Have opened a case against them on Resolver.
RMA: 13884. Order number: AC492753
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACAI Outdoorwear
Hi Hannah,
Thank you for your review. We can confirm that your refund has now been fully processed.
Your return was safely received at our warehouse on 27th May and our standard terms state that returns can take up to 21 working days to process. This refund was completed within 18 working days, which sits safely inside our stated window.
We completely understand that waiting for a refund can be frustrating. However, we do not withhold funds; every return simply requires manual inspection by our team to maintain quality standards.
We sincerely apologise that our communication response times did not meet your expectations while you waited. We are actively working to speed up our email queues to prevent these delays in the future.
Team ACAI
Besvarelse fra ACAI Outdoorwear
Thank you so much for taking the time to leave a review. We really appreciate it.
Awful
Awful, clothes all felt really cheap quality but high price. Extremely slow return process, and NO responses from customer service. Still awaiting my money back.
Order no: #AC489854
(I have filled out details request and also updated review to include order no… still waiting on my refund….)
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACAI Outdoorwear
Hi Jessica,
Thank you for your feedback. We are sorry to hear that you were disappointed with the quality of your items and the speed of our return process.
Because your review does not contain any specific account details, we have requested your order information directly so we can look into this for you and get your refund finalized.
Team ACAI
Besvarelse fra ACAI Outdoorwear
Thank you for taking the time to leave a review. We're so pleased to hear you were happy with your experience.
Really good lightweight but warm jacket…
Really good lightweight but warm jacket … ideal for walking my doggos ! Especially in this changeable weather
4. juni 2026
Besvarelse fra ACAI Outdoorwear
Hello. Thank you for taking the time to leave a review. We're so pleased you're happy with your new jacket.
Love the MAX Stretch Thermal Skinny…
Love the MAX Stretch Thermal Skinny Outdoor Trousers have 3 pairs now.
Only downside is the sizing can be a bit and miss. I'm normally a size 10, I have 2 size 10's which are a little too generous. But the third pair (latest purchase) is a size 8 and a perfect fit.😊
Website is easy to use.
Delivery is excellent
4. juni 2026
Besvarelse fra ACAI Outdoorwear
Thank you so much for leaving a review. We're so glad to hear that you've found the size that works for you.
oh wow these trousers are amazing
oh wow these trousers are amazing. I am never wearing jeans again.
4. juni 2026
Besvarelse fra ACAI Outdoorwear
Hello. Thank you so much for taking the time to leave a review. We're so pleased that you love your new trousers.
I sent some trousers back in April and…
I sent some trousers back in April and I’ve still not received the refund! Have sent two emails and received no reply!
17. april 2026
Uopfordret anmeldelse
Besvarelse fra ACAI Outdoorwear
Hi Kirsty,
Thank you for bringing this to our attention, and we are genuinely sorry for the frustration this has caused.
Because your review does not contain your order information, we have sent a direct request for these details so we can look into this and resolve it for you immediately. We always aim to process returns swiftly and reply to all messages, so we deeply regret that you have had this experience.
Please rest assured we want to make this right; as soon as you reply to our request with your order details, we will immediately look into this further as a matter of urgency.
Team ACAI
Don’t respond to customers
Don’t respond to customers. I ordered 2 pairs of trousers and they only sent two! Can’t get a response from them!
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACAI Outdoorwear
Hi Louise,
Thank you for bringing this to our attention.
We have requested these details from you so we can look into this further as a matter of urgency. If you could please reply to our message or contact us directly with your order number, our team will ensure this is investigated and finalized immediately.
Team ACAI
Trousers were fab but refund process awful
Trousers were fab but too large. Sent the item back early May and ACAI acknowledged the refund yet no funds have been sent to me. Very disappointing experience
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra ACAI Outdoorwear
Hi,
Thank you for your feedback. We're really pleased to hear you liked the trousers, but we're sorry they weren’t the right fit and that your refund has not yet been received.
We can see your return was acknowledged, and we understand how disappointing it is when there is a delay in receiving funds after an item has been sent back. We will look into this immediately to ensure your refund is processed as quickly as possible.
We apologise for the inconvenience caused and appreciate your patience while we resolve this for you.
Team ACAI
I missed my delivery and and have had…
I missed my delivery and and have had not further notification how to receive my order
26. maj 2026
Besvarelse fra ACAI Outdoorwear
Hi Scott,
Thank you for bringing this to our attention.
We have looked into your shipment and can see that your package was unfortunately returned to our warehouse due to an incorrect or incomplete delivery address.
Please rest assured that one of our customer service agents is already actively on the case to resolve this for you.
Team ACAI
Besvarelse fra ACAI Outdoorwear
Hello. Thank you so much for leaving a review. We're so pleased to hear you're happy with the service you recieved.
If these trousers were a properly
If these trousers were a properly, they would be amazing, amazing, amazing. They have a great connection with your body, moving with you naturally without the tight, uncomfortable fit that you can't wait to get out of. Quite the opposite—you won't want to take them off. I'd describe them as smart-looking jogger-style trousers with outstanding comfort. Service Great too.
2. juni 2026
Besvarelse fra ACAI Outdoorwear
Hello. thank you for leaving a review. We're so happy you love your new trousers. What lovely feedback!
Product was great but unfortunately one…
Product was great but unfortunately one size too small. I requested an exchange but was informed this was not possible so I followed the returns process and am still waiting for my refund three weeks later.
No response to my emails.
No explanation beyond automated messages.
No repeat custom on my part.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra ACAI Outdoorwear
Hi Wendy,
Thank you for your feedback. We're glad to hear you were happy with the product, and we're sorry it was not the right size for you.
As part of our returns policy, we do not offer standard exchanges; instead, items can be returned for a refund and a new order can be placed in the preferred size. We’re sorry for any confusion this may have caused.
We also note that your review does not include any order details, which we need in order to investigate this further. We have requested this information so we can locate your return and review the status of your refund. Once received, we will look into this urgently and ensure it is resolved as quickly as possible.
We appreciate your patience while we resolve this.
Team ACAI
Unacceptable and disappointed to they have put things right!
Since writing my original review, Acai have been in touch and I received my order, they even paid for next day delivery to make up for it hence I've moved them from 1 star to 3 stars and reworded my review.
Slow refund process but they've acknowledged this now and I still need to wait for the 21 working days to be up.
Big sale promotion, I imagine lots of orders and money coming in leading to lots of refunds not processed in time. Acai said they were inundated with orders to their warehouse which caused a backlog which they're working hard to clear.
I feel if the email queries were answered a little quicker, this would help. Just knowing what was happening to my very late order made me feel a bit more trust that I would receive it.
Upside, motion shorts were a lovely colour, great fit and good quality.
Overall I'm still not sure I'd recommend ordering from them if it continues to be this hard work.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACAI Outdoorwear
Hi Michelle,
Thank you for your feedback. We have looked into your account details immediately, and we want to assure you that your return is still currently within our standard processing timeframe.
Our team is actively processing high volumes from our recent sale promotion, and we are working hard to ensure both your return and your new order are finalized.
Team ACAI
Been waiting over 5 weeks for a…
Been waiting over five weeks for a refund. The company simply does not respond to emails, contact through their web portal, DMs. I have contacted them numerous times with no communication back. Appalling.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACAI Outdoorwear
Hi Jane,
Thank you for bringing this to our attention, and we are genuinely sorry for the frustration this has caused.
Because your review does not contain your order information, we have sent a direct request for these details so we can look into this and resolve it for you immediately. We always aim to process returns swiftly and reply to all messages, so we deeply regret that you have had this experience.
Please rest assured we want to make this right; as soon as you reply to our request with your order details, we will immediately look into this further as a matter of urgency.
Team ACAI
Still awaiting confirmed refund and no contact... it's been 2 months.
Was a previous customer but after confirming my refund for a returned item, they have failed to refund me and have stopped responding to their customers. Incredibly disappointing and given this experience and the £52 I am still waiting on to be refunded, I will not be ordering anything further from them.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACAI Outdoorwear
Hi,
Thank you for your feedback. We are writing to confirm that this matter has now been fully looked into and resolved, and our team has finalized everything on our end.
We appreciate your patience while we sorted out the delay with your return and the breakdown in communication.
Team ACAI
Return being ignored
Unfortunately my return remains unresolved and it’s been over a month since my return was received. Apparently nobody reads the emails and every email I have sent has been ignored. The customer service is simply not good enough. They are over their refund policy timeline and with nobody deciding to respond to my emails, I will have to issue a chargeback on my card to get my refund. What a shame as I liked your items but I certainly won’t risk ordering from them again.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra ACAI Outdoorwear
Hi Helen,
Thank you for your review.
We sincerely apologise for the frustration caused by the delay in your refund, especially as a returning customer who has shopped with us successfully before.
While our standard return processing time can take up to 21 working days during busy periods, we completely understand your disappointment given that you have experienced a delay. Because this review does not contain your order information, we have been unable to locate your account details to check the exact status of your refund.
We need your order number so we can look into this further as a matter of urgency. Once you can provide this information, our team will ensure this is investigated and finalized immediately.
Team ACAI
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.