ACAI Outdoorwear Anmeldelser 

Fantastic shorts, just what I was after for cycling, good fit, lovely material, nice colour. Good pockets.

Great company to deal with. Shorts are great. Lots of useful pockets & comfortable to wear.

I’m really disappointed that I’m yet to have received a refund from despite you having received my items on the 14th May.

I’ve always really loved your products but this experience has really put me off ordering from you again. Unfortunately I can see on here and on social media numerous people in the same situation which is really sad to see.

I’ve never had such a poor refund experience with another company before. I see a lot of responses from you saying how busy you are, but clearly something is wrong here.

I’ve messaged and tried contacting and social media with no response. Can you please action my refund as soon as possible or I’ll have to take action with my bank. Order #AC490191

Rachael

I have two outstanding returns where I’m due a refund and ACAI have not responded to my emails. They’ve now exceeded the returns policy date and email response date.

Sadly I can no longer recommend ACAI even though their clothes are very good (I’ve used them for years) as their customer service is inadequate.

Please can you contact me on the following orders:
RMA Number: 12958
Original Order: #AC488453

RMA Number: 12960
Original Order: #AC488495

I have bought many items from this company over the years but on this occasion I had to return shorts as they didn’t suit me. I have waited the 21 working days plus bank holidays and still no refund despite confirmation they had received my return on 11 th May. You can only contact through online form and then get no reply. I’ll never buy from them again now!! Disgrace keeping our money when they have the item back!!!

Still no refund after the items I returned were received by you on 7th May. I emailed today only to receive an email telling me it could take 5 days to even reply to me. This refund is for over £200 so no small amount of money. Gutted as the clothes I kept are great and I would have loved to have been a regular customer but this returns process is honestly ridiculous and would put me off buying again.

RMA Number: 12186
Original Order: #AC486272

Hi love the outdoor gear but the customer service is awful when it comes to returns I sent an item back several weeks ago and still haven’t had an email to say you’ve got it or a refund

I would appreciate a reply from customer service regarding a refund. I returned 2 items on 9th May. I have still not have had a refund. I am very frustrated as I have contacted Acai using the contact form 4 times over the last 10 days and just get the automated email. Would someone please contact me with an update. It is very frustrating. My order number is #AC489755. This is not a good service.
Debbie Brown

I am writing this review as it seems the only way to perhaps achieve any useful response in relation to a much overdue refund. Acai received my return on 7th May, I am still waiting for my refund, taking into account 21 working days and a bank hol. The refund is for a significant amount. They state that because they are in a busy period, it may take up to 5 working days to reply to an email! But they will provide an update. So not true!
This is so disappointing especially as the clothing is good quality and design. Equally I do not enjoy leaving a negative review but customers do need to know.

I have just had an email saying my refund will be processed "shortly". What does "shortly" mean? How long am I expected to wait? If my experience does not reflect the standard of service you aim to provide, why are there so many reviews on here saying exactly the same? I cannot reiterate this enough... DO NOT BUY FROM THIS COMPANY.

Another 1-star review. I'd give ACAI Outdoorwear zero stars if I could. It is now over 21 days since this company received my returned goods. No refund in sight... I've tried to call 01244 956868, selected the customer service option, held, and was told nobody could take my call.
I've emailed; no response. I've messaged through social media; again, no response.
I have read other reviews on Trustpilot, all with the same complaint.
ACAI outdoorwear leaves a boilerplate comment asking for more details, but when you provide that information, they still don't answer.
In case you're reading this, ACAI outdoorwear, my order number is #AC489676, and I'm waiting for a refund of £59.25.
I'm now about to contact Citizens Advice, so they can take up the matter of this company's appalling service with Trading Standards. I'm also going to contact my bank to see if I can get my money back that way.
This company are not to be trusted. Worst service ever!!!

I ordered a gift voucher that did not arrive. I have tried to contact AÇAI via their website, email, Facebook and Instagram and haven’t had a response from them.

Order: AC487717. I am still waiting for my refund and no one replies to emails I have sent, numerous times. 21 days have past and still no refund.

AVIOD NO REFUND FOR RETURNS Now completed bank claim form for two returns AC490682 and AC491049 not refunded for, the 21 day refund policy is a red flag, I advise people not to use this company as suspicious it might be failing or closing down as numerous other customers complaints, DONT USE THIS COMPANY

The jacket was very nice but too big. The trousers always fit perfectly but sadly not the tops.
It would also be good if AÇAI sped up their Returns processing. They quote 21 days which is too long but on the occasions I have done Returns I have always had to chase them after a month!

Easy to order, good delivery time. Item good quality and as described. Sized down as advised by other customers and fits great with room for jumper/fleece underneath if needed. Overall very happy with my waterproof jacket.

Oh dear, I wish I had read all the recent bad reviews about refunds before I decided to place a big order with this company for the first time! I wanted to support a local company as I live in Cheshire and found most of the products to be great quality but sizing was a problem with a couple which I sent back. It’s now past 21 days I’ve emailed and had a standard acknowledgment but nothing else & my refund is around £160! I will definitely not use this company again, despite great products, unless I get a response to my email or this review in the next few days. Or I will go to my credit card company. It’s such a shame but I feel like this company might be in trouble :( RMA number 13010, relating to order number AC484803.

Terrible customer service , no answer to emails regarding refund . Still waiting !

Love my new leggings, great quality and lovely colour. Arrived promptly.

Edit 2: return received only via a PayPal dispute. Best suggestion is for everyone to contact your bank - clearly AI responses to these reviews and the company is obviously under financial strain as 40% off everything now.

Edit: I've replied to their requests for more details at least 6 times, and each time nobody follows through, except the email 9 days ago saying the return had definitely been processed. ACAI - order AC485639.

Purchased £200 worth of jackets in early April and returned on the second day. It's now 8th of June and despite multiple ignored emails, some replies that are never followed up on, (but daily insta posts) and then a notification 8 days ago saying my refund had been processed and would be with me in 3-5days, there is still nothing in my bank account. There are clearly material liquidity issues at the company, which is a shame as the products are good, but very poorly sized. I've been the biggest fan of the trousers for years, but this is unacceptable. Avoid people, not worth the hassle.

I have contacted this company several times and still no refund after 5 weeks! This is my second review on Trustpilot as it seems to be the only way to contact them. I strongly suspect they may be going into receivership? My order no is 487856 in case ACAI decide to action my refund.