Abbey New Homes Anmeldelser 

I reached out via the appropriate contact form as I had a dispute about adopted roads. I was helped by Usman Ahmed, he went above and beyond and provided me with everything that I needed. Excellent customer service from Usman!

excellent
very proffesional , pleasnt honest
extremely communicable
answer calls very promptly
Best Marketing manager I have
ever met
Highly recommended

We have bought lots of new builds and therefore have some experience to make comparisons across many builders - as ever, it is the quality of the actual site managers that make the biggest difference.

At Arcadia Park, Berryfields - I have to say that Nev and Ian are probably the best site managers that we have encountered. From the very first "hard hat" site visit arranged by the wonderful and personable sales agent Barbara, we could tell that this was a well managed development.

Both site managers took time out to give us a tour, asked lots of questions to understand our needs and then gave personal recomendations as to the floorplan and apartment design that would suit us best. They actually swayed us from our first brochure based choices and they were dead right with their suggestions.

They kept us updated as to the progress of the build, they accommodated wardrobe designers and decorators, eased doors after the carpet fitter had been and helped out with furniture deliveries - I even saw Nev helping to lug a fridge up into a neighbours apartment.

They know every single resident in the development on a first name basis, they know the back story of everybody in this new community and haven't just disappeared the moment people were handed the keys. They have been keen to make sure every snag has been addressed and always stop to ask if everything is still ok with the apartment.

Really impressed with the whole process at Abbey New Homes but it has been led by the professionalism and hard work of Nev and Ian. I know they are moving on to another building phase nearby and wish them the best of luck with that next project. For our part it has been a great experience buying on this development and we would do so again.

Julia who is the assistant manager of new homes is amazing. She has helped us so much. Going above and beyond in trying to make a house on kings green work for us. She has been a pleasure to deal with.

Thank you Abbey homes! your professionalism is second to none you have dealt with a long standing issue in a professional way that really blow my mind I appreciate Abbey Homes especially Usman Ahmed thank you.

We bought a new-build house from Abbey, and we were initially very impressed. I had heard bad reports about the quality of the build, but our house seemed to be in very good condition; there were minor defects, and these were resolved shortly after being reported.

One of the first defects of a faulty tap. It came apart and we reported this so it could be fixed. Their immediate response was, 'We think you have broken it off. So you need to fix it yourself'. I quickly pointed out that that was the silliest conclusion they could have come to. I supplied multiple images, and they then arranged for a plumber to come around to repair.

Then, towards the end of June, I noticed that our exterior wall looked like it was bending inward. Upon closer inspection of the garden side, I noticed there were serious cracks in the wall. I then checked the external side of the wall and could see an inward bend, but apart from that, nothing else. Given the potential danger to my wife and two children, I reported the issue to Abbey Homes, hoping they would arrange for the defect to be fixed as soon as possible.

To cut a long story short, they firstly sent one individual who barely looked at it and came to the almighty conclusion that my wall was hit by a vehicle of some sort, and therefore they were not liable. I objected and they sent another individual. Then this one who paid more attention suggested they he be back to review the foundations, but the only thing I received was another reply stating it looked like a vehicle had hit the wall.

The problem here is that, as there is always somebody at home, no collision of any type was ever heard or even noticed on the external street-facing wall. Secondly, my neighbour works in construction and is responsible for ensuring brick walls are built to a very high standard. He himself concluded that there was absolutely no way any vehicle could have collided with my wall; the issue is in the foundations, which Abbey Homes doesn't want to look at.

I am now liaising with NHBC to escalate this issue, but I thought it wise to put this review on here in case anybody else is thinking of purchasing a home from these developers.

CHESTNUT GROVE
Very impressed with all the team at Chestnut Grove who were great at resolving any issues, and happy to say albeit minor issues that you would expect from a new build.

Loving my new home and especially a big thank you to Marina, Amy and Nick

I have lived in my home for 2 months now, it’s been wonderful, the house is stunning! Everyone has been so helpful and supportive. Especially Teresa & Karen thank you for your help throughout the process I couldn’t have done this without you.

I had a wonderful experience with the Arcadia team at Abbey Homes. Barbara from the sales team was always very helpful. Whenever I had questions, she clarified everything and even supported me in keeping track with the solicitors. It was Christmas time when every other office was closed, but she still took responsibility and made sure I could proceed with my reservation, even though I had not yet completed the initial eligibility check. That dedication meant a lot.

Ian, the site manager, was fantastic throughout the build process. I had the chance to visit the site, and he took the time to walk me through every stage of the construction. Even before I chose my plot, he showed me a couple of options which made my decision so much easier. Both Ian and Nev went above and beyond for me — even during weekends, they came to check on my washing machine plumbing issue to make sure everything was fine.

Nev, the after sales manager, has been excellent as well. All the snags I had were taken care of quickly, and even after the snag period was over, he still helped me to fix issues. I even got help from the team to cut my blind slats, which was such a thoughtful gesture and shows the extra care they give to customers.

Though the construction was still ongoing, due to my personal situation the team kindly helped me to move into my new plot sooner, which I greatly appreciate.

Overall, it has been the greatest team I have ever come across. I truly wish Barbara, Ian, Nev, and the whole Arcadia team continued success.

Deeply unprofessional, including the agents they employ to sell their homes.

You absolutely should not trust people like this with the biggest purchase of your life.

The agents—Beresfords—selling their new homes at King’s Green in Upminster acted very unprofessionally and it makes you wonder what else is being done that unprofessionally.

My daughter purchased her first home from Abbey New Homes.
We were very impressed from start to finish!
The staff were incredibly helpful and responsive throughout the whole process especially Nev, Ian and Barbra.
Thank you again ⭐️

If I could write no star I would.

My daughter and her partner were looking at purchasing one if the homes at Richmond Park,. I travelled 300 miles to go along, we negotiated a good deal, we thought, left a reservation.

My daughter and her partner, so excited, smiling, joy.

So, got legal fees thrown in with there solicitors, but now he demands money up front, over to you Abbey, THAT DIDNT HAPPEN.

My daughter used there mtg guy, excellent. However, Abbey sent the wrong details over, waited two days for new ones, which were wrong, so still waited....

Abbey calls said we forgot to mention both the maintainance fee, oh and if course our completion fee, nearly a grand more,. Money not the issue but surely, my daughter should have been informed.

No phone calls were returned and as a dad I was beginning to feel uneasy with bith the sales process, the follow up and the management.

My daughter decides to cancel,. The sales office informed them the refund would be sent to head office, however, they did not follow the company process despite it being a company process, work that one out.

Endless phone calls, back and forth they are no closer to a refund than they were.

Abbey homes, you certainly no how to burst the bubble of people buying there first home,

ACTUALLY, READING 22% OF YOUR REVIEWS WE SHOULD HAVE KNOWN BETTER.

If I could give 0 stars I would !
Do not buy a new build of this company unless you want a house full of mould .
All they care about is getting your money and then just trying to cover the problem with short term solutions !! AVOID

Just purchased a Maxwell at Richmond Park. First time buying a new build. Very smooth purchase everyone at Abbey have been amazing. Can’t fault anything with the property we are very happy. From Leianne in the show home office to the site managers they just couldn’t help enough and even after completion they have been available if we have had any questions.

We purchased our first home from Abbey Homes and it’s the best thing we could have done! Abbey were great, when we moved they made sure we settled well and sort out any snags we had immediately. David the site manager and Cliff were amazing and very easy to deal with.

Update 8.1.2026 - we’ve been in our new home for 8 months now and what I thought were teething issues at the beginning have not stopped. Our water cylinder being plumbed completely wrong which ended up flooding our hallway, the emersion heater corroding and tripping our electrical circuit multiple times 7 months apart, burst outdoor pipe flooding our store room, leaks in ceilings, damp exterior walls, communal lights not working. I have to continuously chase Abbey’s customer care team for updates on all these issues and everytime I’m met with the vaguest couldn’t care less responses. Everything else about the place is amazing and we love living here but the continuous issues that aren’t being addressed properly are making it quite stressful and unenjoyable especially as our first home. Disappointed to say the least.

Exttemely poor quality of finishes and terrible customer service.
Avoid this developer at all cost!

Having 2 homes to sell to buy one was a daunting task . Abbey new homes made it work with communication and transparency. They ensured our house was presented impeccably with just a number of minor snags that you would expect from a new build . Being in the construction industry and worked in new build construction I had no issues relating to the build quality construction and internal fit out with all the boxes ticked regarding workmanship .
Our house in poppyfields Linton is a one of a kind farmhouse style that abbey homes have built in a lovely country village . The agent from Bidwells was also one to mention with her help , understanding and hard work to get the house over the line. Having met the new site manager Stuart we have agreed to sort the final snags ( minor ) in a timely fashion that suites both myself , my partner and Abbey homes . Thanks abbey new homes for a great build ! With professional guidence from start to finish .

Highly recommend Abbey new homes, moved in Feb 2025. Site manager Connor was very helpful, informative and professional on every meeting. He ensured our snagging list was completed to satisfaction before handing over to the customer care team. The house is beautiful and everything we wanted.

Brilliant experience purchasing a property at 'Royal Gardens' development in Wixams.
The customer service from Teresa, Karen and Lauren has been absolutely amazing throughout with progression updates.
Site Managers Dean and Mick have been incredible, going above and beyond to help with everything, rectifying any minor issues ASAP and to a very high standard. Dean even kindly helped secure a bathroom wall cabinet I was having issues with. I’m very thankful!
Overall a very positive experience with great customer service from a friendly and professional team, and of course beautiful homes. Thank you so much to all the team at Royal Gardens.

We were first-time buyers and our experience with Abbey New Homes was an absolute nightmare from start to finish. It was stressful, dishonest, and outright unethical.
From day one, we were constantly pressured and threatened to exchange contracts, even though Abbey New failed to provide the legal documents they were required to. These are basic legal responsibilities that should have been sorted before anyone was allowed to move in, yet somehow they managed to dodge accountability. We later found out that most other buyers on the site had used the developer’s own solicitor, which may explain how they pushed things through — we thankfully didn’t, and now we can see that may have saved us from signing something under questionable circumstances.
The home demonstration was shocking — the property was still dirty, the garden was in a terrible state, with uneven, muddy ground covered in what looked like the cheapest turf they could find. It had been rushed through to meet their financial year-end deadline, not to meet any reasonable quality standard. The garden was supposed to have a slight, barely noticeable slant, but it was so uneven and poorly laid it was hard to believe this was a finished product. The fencing had visible gaps, and when we raised it, the site manager shrugged and said, “It’s just one fence on top of another.” No accountability, no offer to fix it.
The quality of the house overall was incredibly poor, with cheap finishes and sloppy workmanship. We were misled into thinking the property had become affordable when they dropped the price online, so we made an offer which they accepted. Then the pressure started. They kept pushing for a quick exchange despite their failure to provide the required documents. Eventually, they pulled out of the sale, claiming we hadn’t met their financial deadline — but that deadline had only been missed because they didn’t have their legal side in order!
What made things worse — and even more underhanded — was that our reservation hadn’t expired when they pulled out. They actually put the house back on the market without even informing us, all while we were still trying to decide if we could possibly stretch to the 5k extra they suddenly demanded. We only found out the house was back on the market because we saw it listed again online. They didn’t even bother returning our reservation money until three weeks later — and only after constant chasing.
In short: they strung us along, pressured us, misled us, and then tried to squeeze us for more money — all while holding onto our cash and advertising the home to someone else. It’s outrageous behaviour, especially toward first-time buyers who are already overwhelmed by the process.
If you're thinking of buying with Abbey New Homes: DON’T. They do not act in good faith, they cut corners everywhere, and they clearly have no respect for buyers. This was one of the most disheartening and unprofessional experiences we’ve ever had.