Abbey New Homes Anmeldelser 

We moved into our Abbey new home in East Grinstead. We've had many issues but the Customer Services have been absolutely great. Especially Nathalie at the beginning of our move and now we are dealing with Maisie, who has been amazing responding and organising to any questions straight away. This makes life so much easier.
We had our downstairs cloakroom out of action for sometime and my parents were unable to visit, as it would mean climbing the stairs. Maisie was wonderful in organising the relevant contractors to come and fix the problems. So thank you Maisie. She made it all happen before Christmas. Very much appreciated.
I would give Abbey New Homes a five star but had a few problems with our home albeit Customer Services have dealt with them efficiently.

Just moved into my new build home in Dunstable. The finish on the house has far exceeded my expectations. The site manager has been very helpful regarding any small snagging issues we’ve had. But once again these are minimal. Two weeks in and there’s nowhere I’d rather be.

Great experience, very helpful and really happy with my new home. Speedy response with the very low number of snags I had. Thanks!!

Our experience has been, great at pre sales but not great at aftersales and promises to do things often fall short. Its difficult to get things fixed especially when they disappear off site and communication is difficult with Abbey over e-mail, lengthy and frustrating. However, when the builders are on site they are relatively quick to respond and get things sorted for you.

Had a fault with our extractor fan and even after the site manger fixed it we had issues a few month later again and by that time builders had left site.
Abbey Homes blamed us and said we were not using it properly and therefore refused to come out. In the end, after a lengthy back and forth e-mail chain they agreed to come and look only to find it had not been installed correctly! We had a leak around it and water dripping down, lots of people have the same issues, so be aware of that.

Abbey even offer hampers to be delivered to apologise, only problem is they don't turn up.
They just tell you want you want to hear but actually never deliver on what they say are going to do.

General estate management is non existent also, they don't maintain or cut the grass for long periods of times and everything looks untidy, quite disappointing for a new build development.

Overall, if we were looking to buy a new build again, we would stay clear of Abbey due to the customer experience and build quality.

They also don't send out a survey of feedback after you move in, or follow up much and is down to you to contact them, which is odd, wonder why!

Great service throughout the purchase property. Excellent customer sales team with Marina and Shirley. Would have put 5 stars only because obvious snagging issues should have been easy noticed before moving in. Items needed fixing were repaired within 3 weeks as promised by helpful Simon. Overall well satisfied.

The experience with Abby New Homes have been very professional from viewing our new property to the paper work and legal requirements. Moving into the property was very smooth and Curtis has been very good dealing with the few snag that we found. Thanks to Curtis and his team for making our new house a home.

Great experience and customer journey so far. Highly recommend couldn’t ask for more.

Just purchased a new build through Abbey New Homes in the Oakwell Place Development and our experience couldn’t have been better. There was a few little things when we moved in that needed fixing so we put it all on our snag list and Connor the site manager has been great! He organised the right people to come and correct the things we put on our snag list so quickly that it has made everything run so smoothly! The team that Connor has been running have worked flawlessly and I couldn’t fault them. He has made us feel very relaxed in what is a stressful time, we have no worries and are extremely thankful for such a great team working around us.
When we first started to look for our new house with Abbey Homes, Michelle was the person to talk to! She was amazing at answering all our questions and helped lead us in the right direction. She went above and beyond to held us in our move and couldn’t be more grateful!
We are in love with our new home and couldn’t be more grateful to the team running this site!

~ Emma & Alex

Michelle, Curtis and the team have been nothing but wonderful since we moved in to our house in Oakwell Place with Abbey new homes.

We first spoke to Michelle when we enquired about the Maxwell. We were able to view a show home of the same house in Stoke Mandeville which was about a 30 minute drive. Michelle was really helpful throughout the whole process of us buying our house, she was happy to talk to us about any questions we had and was really supportive on completion day to get us moved in.
After we moved in the team at Abbey have been really helpful with all the snagging. Curtis has been leading a team of specialists to come and look at the individual issues we raised with great communication and in a timely manner.
Everything has been dealt with quickly and efficiently and everyone that has come over to fix snags have been really efficient and courteous.
We've nothing but good words to say about our experience and have really enjoyed the easy experience of moving into our Abbey New Home. and we absolutely love our new house.

We recently purchased a new house at Imperial Gardens, Hawkinge. The Abbey sales team and site managers were most attentive and helpful in all matters. The few small snagging faults, which I think occur with most new builds, were quickly put right with the prompt action by assistant site manager Simon. Many thanks to all the staff for making the experience straight forward and stress free.
Jen & Dave Arnold

As newcomers to the world of new built properties, working with Abbey New Homes has been an incredibly positive experience. The entire experience was stress-free, thanks to the professionalism and reliability of their team, led by site managers Matt and Edi.
We are now happily settled in our new home, thanks to Abbey New Homes and we couldn't be more grateful.
If you're considering a new build, we highly recommend them for an exceptional experience!

I purchased property at Manor Grange Milton Keynes in the 2nd quarter of the year. Thanks to Dean the site manager who has been helpful throughout the process of us moving in and settling down. The minor issues we have experienced since moving in i.e window not opening, doors not locking, bins not being collected when council didn't have access to our roads were treated with urgency and addressed on the same day.

It was dreadful moving into a new home with the fear of finding lots of issues however our experience was good from Abbey Homes.

Thanks Abbey Homes and Dean much appreciated - wish I could buy the same home twice!!

Dean & Justin’s dedication to responding to all queries, questions and support has been greatly appreciated. I couldn’t recommend these guys enough for their help. They are both excellent ambassadors for Abbey Homes.

A much better than expected experience with Abbey New Homes.

New house builders often get bad press and we were initially worried when reading bad reviews for other companies. Fortunately our experience with Abbey New Homes (The Hawthornes site) has been really good.

Our home is built to a much higher standard and spec vs other companies and Henry (part of the site team) was a pleasure to deal with. We love our new house and are really happy to have chosen Abbey New Homes.

Since being handed to the customer service team, most of our issues have been resolved. Honestly speaking some less urgent issues can take a while to get resolved (and need chasing) but overall things are sorted. A noticeable positive change has been since Maisie Clancy has joined the customer service team. She seems very proactive and it's reassuring to see someone like Maisie on the case!

Choosing Abbey New Homes has given us faith in new build houses and we'd be more than happy to buy from Abbey New Homes in the future!

We recently purchased a house with Abbey homes and we are absolutely delighted with the house, its design, quality and the overall look. There are few minor issues (snag) in the house and to fix those their site manager Dean is helping us. We had a great experience working with Dean so far. His unwavering commitment to fulfilling promises and his genuine approach in addressing our concerns have left a lasting impression on us.
We have been consistently impressed by his professionalism, attention to detail, and timely resolution of issues. His genuine dedication to ensuring our satisfaction has made our experience smooth and worry-free.
Thank you for your exceptional service and for making our home-related concerns a top priority. Your genuine approach has made a significant difference, and we are truly grateful for your efforts.

I recently purchased a lovely home at Manor Grange and had the pleasure of working with Dean the site manager to fix some snags.

Dean demonstrated a genuine commitment to ensuring my concerns were addressed promptly and effectively. His professionalism and expertise were evident as he swiftly dealt with the snags and organised the trades. What impressed me most was his willingness to go the extra mile.

All the site contractors undertaking the work were respectful and friendly.

Dean has been friendly and personable throughout and made the entire experience pleasant and stress-free, always being contactable.

Never once did I feel rushed or overlooked; instead, Dean's attention to detail and thoroughness reassured me that my home was in capable hands.

The overall experience of working with Dean at Manor Grange was excellent. His dedication, professionalism, and friendly demeanor left a lasting impression.

Dean is a credit to the Manor Grange site and Abbey Homes brand.

As proud owners of a stunning Carmack from Abbey New Homes, we are delighted to share our overwhelmingly positive experience. From the very moment we set foot in our new home in Manor Grange, Wavendon Gate, Milton Keynes, we've been nothing short of ecstatic.

First and foremost, the build quality of our Carmack home is nothing short of exemplary. Every nook and cranny of our home exudes craftsmanship and attention to detail. It's evident that Abbey New Homes takes immense pride in constructing not just houses, but homes that are built to last. We couldn't be happier with the construction and design of our Carmack., which has enough storage spaces available, a much wider stair case compared to any others

One standout feature of our journey with Abbey New Homes has been the exceptional service provided by their site manager, Dean. Dean, who is incredibly polite and professional, played a pivotal role in ensuring our smooth transition into our new abode. He not only welcomed us warmly but went above and beyond to help us settle in. Dean's responsiveness and dedication to his role is truly commendable.

What truly sets Dean apart is his unwavering commitment to his job and the residents of Manor Grange. No issue, no matter how minor, went unnoticed or unresolved. Dean ensured that even the most cosmetic observations were addressed promptly, making our move-in experience remarkably stress-free. His passion for his work and his genuine care for the community he oversees are evident in every interaction.

We had the pleasure of moving into our Carmack home in November 2022 (plot 78), making it our very first home, and the experience has been nothing short of magical. The estate in Manor Grange, Wavendon Gate, is not just a collection of houses; it's a vibrant and welcoming community that we are thrilled to be a part of.

ABBEY HOMES should be looked into by the building authorities.This company will use substandard products. Imagine they have been around to change my radiator valve more than 2 times in different rooms and they are still making noise and winter is round the corner again, imagine that kind of noise your whole house is shaking that kind of noise. 2. Took them over six months to fix water leak to the main bedroom roof, You don’t want to see pictures of the property they handed over to me. this is a newly built property and it’s just over a year I moved in. The snagging are in the hundreds. The workmanship is poor now imagine AFTERCARE .

Extremely poor and the customer service manager extremely rude individual. I have had dealings with him so I know and I am not the only one with that same feeling.

The Estate plan we agreed to have 2 parking spaces right outside our home alongside our neighbour's 2. On completion, they had moved the parking spaces 20 meters away and replaced them with a massive patch of dirt. Yes, dirt to be shared and maintained by my neighbour and me. No explanation, and they are refusing to put the parking spaces back where they should be. They described this as a "slight change." Clowns! Now we just had a response where they confirmed we were initially missed informed by their sales office. Imagine a company like theirs miss informing 2 different plots of the same mistake, how ironic that can be? Right? So the company had the revised plan in July, but sales teams sold us original plan in September and they claimed to have contacted our solicitor in NoV with a revised plan that the company had all along since July 2021. Imagine what we are now having to deal with, lawn full of grass and weed for I and my neighbour to share, we don’t even have a clue as this is the front of the house, we can’t use it for anything. Other in the estate have 2 car port each and we are to be paying the same estate charges and we still have to maintaining the pile of rubbish they left in front of our property to maintain.

They are that incompetent. When they fixed wiring to heat upstairs down stairs and the ones down stairs for upstairs. I am exhausted dealing with this company I cried so much when I moved in as this was not a pleasant experience for a first time buyer like me. I was excited buying my first home only to have made the biggest mistake of my life buying from this company. If I could give ZERO ⭐️ I will that how awful my experience is. I am glad these cannot be deleted, the manager deleted all my feedback on Instagram they don’t like bad review, but they can hand you bad property and want you to keep quiet. Over a year after and I am still having issues. It’s so draining dealing with this company.

I bought my first home with this company, and from the beginning to the end, everything went smoothly without any issues. I would like to give special thanks to James and Kelly both, as they were a great help throughout the process. Even after my purchase and move into the house, they checked in with me to ensure everything was okay and offered to provide maintenance if needed.

TIP: look for reviews from people who've been in their home at least 6 months.

The only positives are from people who've just moved in. This is where the fairytale ends and the nightmare begins.

We've been in our home over 1 year...

Absolute trash. Not sure I would take a house for free off these guys. The reviews across multiple sources tell you beyond doubt that these guys are absolute clowns!

We have about 300 issues on our snagging report! That tells how this is going to go. They rushed the build of the house to finish before the end of the financial year.

WORKMANSHIP, QUALITY, AND FINISH ARE TERRIBLE. Chipped doors, chipped windows, chipped banister, multiple protruding nails, multiple carpet stains, splashes of white paint on the black front door and handles, front door peephole was broken, ensuite showers would not drain, ensuite shower door was broken... should I continue? Exposed exterior air vents, ticketing pipes in the bathroom, problems with the boiler valves, peeling paintwork in 2 rooms, doors do not close properly, handles fell off doors, the whole entire cooker was loose/not fitted flush, tiles falling off the roof, the list is actually endless... We've found waste materials hidden under the stairs as well. My neighbours have done work in their garden to find massive rocks and steel cases buried under the grass. Others have found gaps 1 cm wide under their garden door so insects can crawl in for fun.

You cannot make this up.

If anyone does not believe me or if Abbey wants to dispute this, I will be very happy to provide the snagging report, emails, pictures, etc.

PARKING SPACES - Estate plan we agreed to had 2 parking spaces right outside our home alongside our neighbour's 2. On completion, they had moved the parking spaces 20 meters away and replaced them with a massive patch of dirt. Yes, dirt to be shared and maintained by my neighbour and me. No explanation, and they are refusing to put the parking spaces back where they should be. They described this as a "slight change." Clowns!

AFTERCARE
All I can say is that they are genuinely the most incompetent and rude people I have ever dealt with. The main customer service rep and her manager can barely read, let alone provide decent customer service. Sometimes I think it has to be a prank. Several neighbours have complained. They take weeks to respond, and when they do, they have no idea what they're talking about. You will literally have a plumbing issue, and they will send an electrician out. I am dead serious; they are that incompetent. When they do finally get the right person out, they try to do everything on the cheap. Several contractors have attended our property to do work and have explicitly told us that Abbey uses trash materials and they do not know why. As a result, myself and several neighbours have experienced the exact same issues. They have no shame whatsoever.

Pretty much the whole estate have been having problems for 2 years non-stop.

If you know what is good for you, steer clear of anything with their name attached to it. They are a fxcking nightmare and a disgrace of a company.