6PM Anmeldelser 

I ordered an outfit for my child. After a few days I logged on to find my order canceled. I thought it was strange. I really wanted the outfit so I ordered it again. Once again I tried to log on again but it locked me out of my account. I called the company. They canceled my order again. The representative was unable to tell me why. I decided the outfit wasn't worth the hassle to try again.

I should have believed the reviews. I didn't, and that is why I have not received the order. The communication with the company is terrible. Their reps sound like they are NOT surprised that your order has not arrived. No one can help. They leave you on hold, disconnect you, and "transfer" you to no one. Just bought the same item on EBAY for less.

Please read the return policy before buying. You’ll end up paying more for a rerun than what it costs the product.

Unfortunately I made an Order #113-3927836-3541825 on the site. I bought shoes for my girlfriend's birthday! Item should be delivered after 5 days. I send 2 mails to them after 3rd and 4th day because item was not shipped - NO ANSWER! I send the 3rd email on the last day and they finally responded, but ..... They told me that item was defected and they do not shipped it because of that. And they gave me $5! There was a discount about $38 when I bought the item and what I could do next? I promised the shoes to my girlfriend, site gave me a $5 coupon and answered on a last/delivery day. Great job! Great! They could send me the same shoe but different colour, but no! Awful customer service, who is answering after 3-4 days and offering almost nothing! They disappointed me and made me a liar! They disappointed my girlfriend, because she was very happy when I show her the shoes. So they left me with nothing, God knows when I will get my refund and now no idea what to do/buy ony girlfriend's birthday as I have no enough money! Good companies are sending the items, even different colour or offering different one, but not 6PM, they will answer you on a delivery date that item won't be shipped and will give you $5 coupon! And they are doing it to me, loyal customer FOR 13 YEARS! And when they are telling that they are sorry, they don't give a f***, they are like robots, answering with copy/paste text. They probably will say sorry On this review, but nobody believes them, because if they were really sorry, they will send me the item, even different, but I get $5 coupon, they are just kidding me, not sorry!

Fazit: unprofessionell, die Community lässt sich verschaukeln. Geben sich internationalen Auftritt, arbeiten aber wie ein kleiner Garagenladen geführt von Schülern.

Bestellung wurde trotz Status „Auf Lager“, Versand innerhalb von 4-5 Werktagen nicht versandt. Nach 10 Tagen 2x angemahnt, erst dann kam die Bestätigung, dass die Ware in den nächsten Tagen verschickt wird. Letztlich hat die gesamte Lieferzeit 4 Wochen gedauert, statt 4 Werktage. Größen fallen sehr unterschiedlich aus, Ware viel zu klein, also retourniert, Versand muss selbst bezahlt werden. Echt kein Bock mich so ablinken zu lassen, gibt noch andere streetwaremarken, die professionell arbeiten.

I purchased 2 shoes from 6pm.com on 25 June. They told me that my package would arrive around 28 June. I got the confirmation letter, Money was paid from my card (81 $), but I never got the tracking number or any information. I can’t log into my account, because it says that they have detected unusual activity (I JUST WANT MY SHOES). I have contacted them through email twice on different customer service emails that I could find. Still no update. At least give me my money back. I wanted that shoes for a trip but that is not happening either. This is my first purchase from them and I don’t think I will ever consider spending my money there.

6pm may send wrong item and no responsibility for that. Even no apologizes. Many times I bought expensive products but I decided not to by anything more. They advise me to return and buy the right one but it was already out of stock.

They make you pay for shipping if you want to return a product. There are no discounts, you can buy the same product for a better price anywhere else and get free shipping for return.

Emailed and called, no answer. Ordered half size bigger, shoes did not fit, ended up still too small, needed a return label, but since you can't get through, I had to pay $17 to send the item back. Do Not buy from them, no customer service support.

I saw an item on $57 , only 1 left. So I added and almost purchased, but at the final step , the price was changed to $148.
So I called customer service to report this problem.
the agent tod me it was not $57 before, and even supervisor Lisanna told me she can't find $57,

She was not kind enough to talk, they didn't try to help what I have in trouble.
I don't like 6pm, because the customer service team is all in Carribian, they are not good enough.
I want to report Lisanna, as a supervisor, she can't do anything,doesn't try to solve the problem, and rude.
price changing at the final process to order, and customer service can't check price changing? and customer can't talk someone in USA,
6pm service is awful, almost like fraud website

I have awful experience with them the worst customer service ever nobody answers me i gave them a week now i sent 2emails and tried several times to talk to them in live chat they closed the window
they sent me wrong item and i want to return it there is no paid label i have to return it on my coast this not my fault your fault this is the last time i use the website

I ordered the last two pairs of shoes in my size and the order was arbitrarily cancelled. The shoes then reappeared on the website at almost double the price! SHADY business practices. No explanation was given!

Vor kurzem eine Puffer Jacket bestellt, bin begeistert, genau mein Fit und das, was ich gesucht habe. Versand war ok, hat circa 5 Tage gedauert.

Used to have good deals, now it's a ripoff. Owned by Amazon, go figure.

I returned 2 pair of shoes 3 weeks ago and have proof from the USPS that they received it. But I have yet to hear anything from 6pm or receive the refund. The live chat doesn’t work and says to contact Customer Service via email. But then I get a message back saying that email box is no longer monitored. What kind of CS is this?!? And the worst part is that I have to return another 2 pair of shoes but I’m starting to doubt I’ll ever see any of my money. I used to love 6pm but now they’re wholly unreliable and I’m ready to dispute the charges with my credit card company and file a complaint with the BBB.

I was sent the wrong sized shoe for my child and I need to return them. Customers are charged return shipping fees on this website, but this error was on the company's end, not mine. In this case, they tell you to contact them before returning if you received a defective or incorrect item.

However, when you use the email address they provide, you get an autoreply email stating that the inbox is no longer being checked or maintained. Huh??? A customer service inbox is no longer being checked?

They give you the option to do a live chat instead and even give you a link, but when you click the link to chat, it briefly opens for a split second then quickly closes and displays a thank you message. Before it closed on me I caught a glimpse of some sort of message, so I was able to quickly screenshot it to read it and they gave me yet ANOTHER email address to contact.

When you contact that email address, the email bounces! Is anyone dizzy yet? What in the world is going on???

Die Ware kam sehr schnell und der Trainingsanzug hat eine sehr gute Qualität (Stoff und Nähte, sowie die vorausgesagte Farbe sehr hübsch), ein Werbegeschenk (Schlüsselanhänger) lag dabei. Ich musste den Support nicht in Anspruch nehmen, alles wie geplant!

I ordered 2 pair of shoes ,they lost my package /didn't deliver it to the right place ,I tried to get in touch with them by live chat , it's not opening,tried to call ,not going through,sent them an email and they replied that I am using a third party shipping company and they cannot help me , which is not true ,the delivery was to my workplace in the docks.. So they are just doing everything but not to take their responsibility

Update:
It took a while but they provided me with a refund a good assistance,thankz

After placing an order and paying,
I am unable to log in.
The product is not being delivered.

Ich habe vor Weihnachten einen Pullover bestellt, der auch noch kurz vor Weihnachten kam. Leider passte er nicht. Ich habe ihn dann noch im alten Jahr zurückgeschickt und vom Kundendienst auch nach 5 emails KEINE Rückzahlung bekommen, vor allem, da ich auch noch Zoll darauf zahlen musste. Also kein Geld zurückbekommen plus Zoll gesagt. SAFTLADEN und FINGER WEG!