1st Direct Pools Anmeldelser 

Please don't use this company! Their customer service is appalling! I had an issue with the delivery of my replacement pool cover which was caused by their own system in the first place as it put a random address as delivery address. I corrected this with the original order and got acknowledgement email confirming that this random address had been taken off my account. I was asked to approve and pay the proforma quickly for the replacement as lead times would be long in the summer. I quickly checked my name and address and approved and paid it. I never thought that they would again put the incorrect address. I had no delivery notice or timeline. After a few weeks I e-mailed to ask for an update and was told that the cover had been delivered 2 days ago to this random address. I begged them to help me recover the cover even saying that I would pay in full all delivery charges but they were so rude and unhelpful and just said it's your problem and you need to contact the address and get it back. I have never dealt with a company with such bad customer service and after sales care. Please DO NOT use them.

Thank you for the response below but again you have not given the correct information. There was no quote with the incorrect address - just an e-mail with the cost. It's not about the £ 49 delivery cost it's about the principle and how unhelpful and unprofessional your company is with issues. I can see a common theme in the reviews below that if things go wrong then you are the MOST unhelpful company. The negative remarks are what I think of your company and I would not want anyone to face the anxiety and stress I faced on Thursday 13th June trying to get this pool cover picked up (from an office block) and redelivered to me. You have still not acknowledged that once I had corrected the delivery address once it should not have gone back to the random address that you put. I have also written to your directors and will see if they respond but I doubt it!

Right from initial enquiry,helpful and knowledgeable to quick delivery then concern about size (unfounded,my mistake) to accepting a return of unused fixings ....and a brilliant price to upgrade my pool cover,service has been exceptional. Thanks,Richard

Excellent customer service with my recent purchase. Corinna responded promptly to my queries, found answers from the supplier and sorted everything. Would definitely recommend.

Excellent experience. My pool pump was not well and by chance I found 1st direct. Helpful sales person made purchase easy. Ordered around 2.30pm arrived the great comms at around 11.30 following day. Was up and running by 1.30. Highly recommended.

We have a pool enclosure over our pool and I bought the solar guard cover as I’ve found its very good at controlling any algae growth.
The pricing of the cover was competitive and customer service was very responsive.
Recommended 👍

Reasonable prices as always quick delivery and quality products thanks again

My first time building a pool and I found this companies website to be easy to use, very competitively priced, excellent communication on orders, and delivery time. And when I needed to talk to someone to get advice, they rang me back, and provided excellent advice

Warning: Company Fails to Honor Guarantee

Beware of this company's guarantee policy; exercise caution!

I purchased a heat exchanger from this company, and after only a couple of months, it started leaking from the weld. However, when I approached them for repair or replacement under their guarantee, they refused, attributing the issue to our supposed mishandling of chemicals. It's worth noting that the chemicals used in pools have remained consistent over the years, and our previous heat exchanger lasted for thirty years without any problems. Hence, it's clear that there was an issue with the weld.

Not only did they fail to honor their guarantee, but they also charged me for shipping the faulty product back to them for inspection. This level of service is simply unacceptable.

I strongly advise taking your business elsewhere, to a more reputable and reliable firm that stands by its guarantees.

I ordered chemicals and equipment one day and received the delivery the next day! The products were priced competitively and appear to be of good quality. Service couldn't be better. Many thanks.

Excellent service, arrived next day.

Technical support first class, will use now in the future for my Pool and Hot tub requirements

The web site easy to use. The products are competitively priced and the delivery arrived in 2 working days as promised.
I would give the company 10 stars.

Incredible service. Next day delivery and everything was just as it should be. The ordering process is straightforward and easy to follow too.
Thank you.

Very quick delivery & very reasonable price

Excellent service from Hannah - proactive in following up when the courier damaged a package, and rearranged replacement very quickly. Well priced, will definitely use them again

Prompt and efficient. Outsourcing unusual pipe completed promptly. Friendly telephone manner.

Excellent service. Great prices- very competitive. Speedy delivery- i always choose 1stDirectPools first 👍👍

This company was recommended by my pool guy. As they have the best prices around I have always gone back to them. Each time I price check and each time they are still the best price!
Delivery is always prompt and products are
top quality

Hayward swimming pool pump and pipework: We had a lot of help and advice by e-mail before the purchase. Delivery was fast and installation was straightforward.

Always easy to deal with and very prompt delivery.