We have received exceptional customer service from Wuva, and cannot rate them highly enough. When the refurbished hoist we'd purchased was damaged in transit, they went above and beyond to ensure we h... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Superb service from start to finish.They genuinely care and that's a precious rarity The communication response time was was excellent and Lauren was so supportive.The scooter was pristine easy to a... Se mere
From ordering to getting my mobility scooter delivered.kept in contact all the way through guys who delivered it built it up and tested it for me.And the prices compared to others I have looked at wer... Se mere
The entire team were so helpful. I needed an electric wheelchair within a specified period of time. They pushed my order through and delivered next day. The driver was brilliant demonstrated the cha... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Don't buy it. Rent it. Flexibly access the products you need through a simple monthly subscription.
Kontaktoplysninger
Storbritannien
- hello@wuva.com
- wuva.com
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
First class
Firstly they offer a great range of medical equipment they are very reasonably priced and they have great customer care
Very pleased
We hired a buggy to see if it suited our needs; having used it for a few months we opted to buy it. A really good experience provided throughout by Wuva.
Exceptional Customer Service
Whilst the DPD delivery service was spectacularly poor, this was outside WUVA's direct control. WUVAa's customer service was excellent in trying to solve the problem, with regular communications and chasing on my behalf. I would recommend them on this basis alone as they show a genuine intention to deliver great customer service.
10/10 customer service
10/10 customer service. I put down the incorrect email address when ordering which can cause a headache but the customer service team helped get it sorted and answered all my emails promptly! The bike I ordered arrived quickly and it’s a great service! Would highly recommend
2 great bikes and excellent experience
Great overall experience - excellent bikes (both arrived brand new in their boxes), smooth and friendly communication, and quick delivery and return.
We first rented a Squish 18 and later a Woom 4. I only wish I’d discovered Wuva sooner, as my son used to outgrow bikes and switch sizes twice a year.
Excellent bike
Excellent bike, carefully packed with clear instructions for set-up. Customer services team was responsive and friendly, when I reached out to enquire delivery date.
Woom bike is well-made and super easy for my daughter to handle. The monthly rental fee is also reasonable given the RRP of the bike.
Try to rent a bike twice now but unable to
Try to rent a bike twice now, both time it says unable to accept your rental order, no specific reason as to why. Very strange experience to say at the least.
Great experience
I’ve been a Wuva Bike customer for over a year now, and the experience has been nothing short of amazing. Their bikes are always top quality — reliable, comfortable, and built to last. The team at Wuva has consistently provided excellent service, always friendly, professional, and quick to help with any questions.
Recently, I decided to upgrade and get a new bike for my little one, and once again, the process was seamless. The staff took the time to listen, and my child absolutely loves the new bike!
It’s rare to find a company that combines great products with genuinely caring service, but Wuva does exactly that. I highly recommend them to anyone looking for durable bikes and a team that truly stands behind their customers.
Very happy!
Very easy to order and put together the bikes. Both my boys are very happy!
We’re on our second bike with Wuva
We’re on our second bike with Wuva. The service has been great and the quality of the bikes are excellent. When we’ve had a maintenance issue the team have helped resolve it within 24hrs. Customer service and communication has always been great. Would highly recommend.
Really happy with our brand new bike
Really happy with our brand new bike. It was a really good idea to use the woom go 3 as a balance bike, just attach the pedals with your hands when ready, no tools needed. My son learned to pedal the same day he started to use it.
Great Service and Quality Bike
We leased a bike for our daughter through Wuva. There were a few communication issues at the start, but these were quickly resolved, and since then the experience has been excellent. The bike is great quality, and my daughter loves it. We’ll definitely continue to use Wuva when she’s ready for her next size up!
Fantastic bike range & service
Fantastic bike range, my son absolutely loves his Woom bike which we got him back in April and so great to have the flexibility to change the bike as he grows without having to make multiple expensive purchases. The Wuva team comms has been brilliant arranging delivery of bike etc.
fast delivery of a brand new bike!
A great service …
Wuva has been a great service to use to help my son learn to ride his first bike. We rented a Woom bike which costs over £400 new. He used it for 7 months so the cost per month was very reasonable as we knew he would grow out of it fairly quickly after learning to ride. Renting saved us from depreciation and the hassle of selling a used bike.
The team at Wuva is small enough to really care about its customers and I received excellent service from both James and Matthew. Thank you!
Unfortunately Wuva didn’t have the type of bike we wanted for my son’s next ride, so we were not able to continue our business, but I’m sure we can do something again in the future with Wuva.
I would recommended Wuva without doubt.
Great price and excellent service
Great price, and excellent service - rental was dropped off quickly after sign up, and picked up with no hassle at all. Highly recommend!
they have excellent client service they…
they have excellent client service they were diligent and you can tell they really care about giving you the best service possible. The bikes were great, very light and my kids enjoyed them so much
Wuva have been excellent throughout
Wuva have been excellent throughout. Great choice of bikes, ordering was easy, arrived quickly, brand new bike, and superb customer service throughout. They even came and collected in person when we cancelled as the bike was getting too small for our 6 year old and it's now winter. I would highly recommend Wuva, especially as kids grow so quickly - you get top quality bikes without the upfront cost and the flex to change as they grow.
Excellent choice for kid's bike subscription
I used to subscribe a Woom 2 kid's bike with Bike Club but I can't find any suitable upgrade so I turned to Wuva to ask about a Woom 3 Automagic, which I found to be the best in the market. James@Wuva responded my enquiry swiftly and being very helpful in offering a suitable subscription plan for me.
Although there were hiccups during the delivery, Wuva tried his best to make sure that the bike arrived before my girl's 5 year-old birthday. The bike came very well packed with detailed assembling instructions.
Wuva also said they wont additionally charge for returning the bike upon expiry of the subscription period, whereas Bike Club is going to charge me £30 for that. Overall Wuva's subscription is also more reasonably priced than Wuva. And their bike selections are as good, if not better at times.
Worth giving this startup a try if you are looking for a bike.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








