WPS Office Anmeldelser 

Mi sono spariti dei documenti ( tutti caricati nell ultimo mese, ho pagato perché dicevano che facendo l abbonamento pro potevi recuperare anche i file persi a causa di un loro " crash". Ho pagato per niente
1) i file sono irrecuperabili
2) non hanno assistenza tecnica
3) ovviamente non mi fido più ad usarlo, ho perso settimane di appunti universitari.

I used to use the free version. Could not get it to insert hyperlinks into a word document. Also, you know get constant pop up ads to upgrade to a paid version. Uninstalled and went back to Microsoft 365, which works

I signed up for the free software and after installing it, I found out it free for short trial period. I then signed up for the WPS Pro 2-Year Plan

Total payment today: USD$79.99 A few days later I was billed again for the same software $46.99. I could have signed up for Microsoft word for much less. I contacted them to see if they would drop the second charge. I am not hopefull.

I purchased the software as well a the premium AI addition. All worked fine and the software is quite good. Then I had to reinstall Windows and when
I reinstalled the WPS software, my paid versions were gone. Wrote to support and they said they can't find my subscription and cut off all communications. Terrible customer service -stole my money!

~2 months later, they came back to me and found my account and reinstated it.

No response to refund request for Order #2990-3356 - 4 days of silence I purchased a subscription by mistake on March 9th and requested a refund on March 8th (before the charge was even fully processed) via feedback&wps.com I haven't received any response in 4 days. Your website promises a 30-day money-back guarantee, but support is ignoring me. Please process my refund for Order #2990-3356 (Invoice 8I2XYNH5-0001) immediately.

The platform is not user friendly, it always pushes to take up the subscription to utilize even a simple element.

dont make the sneaky mandatory install everytime we just want to share a file with someone else that dont have WPS, its bad faith and is taking advantage of less tech-savvy people.

dont make the install redefine all file default apps.

useless..unable to open a file...unable to update a fie..

This software automatically takes over opening Office files and images when installed alongside other software. Uninstallation is incomplete, leaving behind the right-click menu and associated files, causing Windows icon errors. The experience is terrible.

Une étoile parce que je ne pouvais pas noter moins. Je vous fais part de ma très mauvaise expérience avec l'application WPS Office, en effet j'ai souhaité tester l'offre d'essai gratuite de 3 jours mais en payant 6,49€...ça sent déjà la grosse patate, il fallait juste se désabonner avant l'échéance. Je modifie un document Word et il me manque l'illustration de la première page lors de l'impression, impossible de solutionner mon problème. Je décide donc de me désabonner (à partir de mon compte GOOGLE) et étant débité le lendemain, je décide de réclamer mon remboursement. Et là, on m'annonce que j'ai choisi la version la plus onéreuse, et bien sûr, sans période d'essai, donc je ne serai pas remboursé ! Alors que je n'ai fait que suivre les instructions pour bénéficier des droits d'utilisation de l'application.Cet éditeur est un escroc qui a bien rodé son business en induisant le consommateur en erreur. FUYEZ!!!

Definitely SCAMMERS, I subscribed for WPS PRO, and my debit card wasn't even saved in the account after 3 days,somehow, they managed to charge me 424.52 SAR. Please don't trust it!!!!! I came to xheck here and just as I thought found alot of people who experienced the same scam.

I subscribed and unsubscribed on that very same day, but they charged me for 1 year the same day I subscribed!!! I emailed but no answers!!! I need my money back!

This company is a SCAM!

I signed up for a 3‑day free trial just to edit a document today. I even cancelled the trial IMMEDIATELY, but they still charged me over Php 4,000, claiming I had subscribed to two different plans. What kind of trickery is that?

They lure you in with the promise of a free trial, showing $0.00 at checkout, and claim you’ll only be charged if you don’t cancel before the trial ends.

THAT'S A LIE. Instead, they hit you with charges right away and send a fake receipt as if you willingly subscribed.

And when you reach out for help? Forget it. They don’t even have a phone number. Their “support” is just automated responses telling you they won’t issue a refund.

This isn’t just bad business, it’s FRAUD. It’s THEFT in broad daylight!

They charged my credit card without prior authorization and I've sent 3 emails to be refunded with no response!

I subscribed to Kingsoft Corporation WPS software and 7 days prior to the renewal charge date emailed them notice that I did not wish to continue . They ignored this and charged me for the renewal and have refused to provide a refund. I would recommend that potential users consider carefully whether to deal with this company in the light of this poor experience

Ce site vous donne un délai de 3 jours et si vous avez le malheur d'oublier, vous êtes facturé 95.99$ non remboursable (selon leur politique).
Je compte faire appel à la juridiction. C'est inadmissible qu'il n'y est aucuns moyens de rétractation sans consentement.
Arnaque total ! Fuyez ce logiciel

Subscibed for WPS PRO just so save edited PDF file, paid 22 euros just to do that, thats okay. After 3 days they automatically charged 20 euros extra for AI plan, what I did not choose, I did not mark anywhere that I even want this AI plan and did not save any bank details, so seems like they collect all information even if you don't want to.
Support just gave a link to theirs privacy policy refund policy and says sorry, no refunds. Good legit scam company.

Go around this software and company.

Fun fact - Got refunded today, yesterday after review they have send me an email that it will be refunded.

Changing from 1 star to 2 stars, it would be 3, but I spent too much time for 20 eur refund.

WPS Office is a predatory piece of garbage masquerading as a free productivity suite, and their payment system is straight-up designed to scam users out of money through sneaky, underhanded tactics that feel deliberately engineered to trap people into paying twice (or more) while stonewalling any hope of a refund.
The core scam revolves around their "free trials" and auto-renewal subscriptions. You start what appears to be a harmless trial—sometimes as low as a few cents or even advertised as free—and before you know it, they've hit your card with a full annual charge (often $20–$70+ depending on region and platform). The fine print is buried, the prompts are misleading (big shiny "Continue" or "Upgrade" buttons that accidentally trigger purchases), and cancellation isn't as straightforward as it should be. Many users report being double-charged right after canceling, or getting hit again due to "delayed benefits" or "renewal failures" that magically create duplicate orders.
Their official help page on multiple charges even admits this happens frequently enough to need a dedicated article, yet they push you to contact unresponsive support. Good luck getting a reply—countless complaints on Trustpilot, PissedConsumer, Sikayetvar, and forums describe emailing support multiple times with zero acknowledgment, let alone resolution. Refunds? Their policy is basically "no refunds after purchase unless there's a technical issue we can't fix," which conveniently excludes most accidental or deceptive charges. Virtual products are "delivered instantly," so tough luck if you didn't mean to buy.
Users routinely describe:
Unauthorized charges after short trials (e.g., $0.05 trial → immediate $23 annual fee).
Double deductions even after immediate cancellation via Google Play or app settings.
Extra "AI upgrades" or add-ons tacked on without consent.
Support that ghosts you while happily keeping the money.
In many cases, the only way people get refunds is by disputing through their bank or credit card company—WPS only backs down when forced by a chargeback threat. That alone tells you everything: if a company relies on banks to police their own shady billing, they're not operating in good faith.
The software itself might handle basic docs okay (though with ads, compatibility quirks, and aggressive upselling pop-ups), but the real product they're selling is frustration and stolen money. Avoid WPS Office like the plague. Stick to LibreOffice, OnlyOffice, Google Docs/Sheets, or even bite the bullet for legitimate Microsoft 365 if you need full compatibility. Anything but this scammy outfit that treats users' bank accounts like an open wallet with no returns policy.
One-star doesn't even begin to cover it—zero stars, and a strong recommendation to warn everyone you know.

Its more of a document box, where you can create a document , edit it, and even present from a phone. This comes handy to students who don't have a laptop but need to create documents sooner. It has come has been my go to Personal computer while at campus

I was charged twice for my WPS Office subscription (€20 on Feb 4 and €59.99 on Feb 7) due to automatic renewals that I forgot to cancel. I contacted support immediately and sent multiple messages over the past two weeks, but I have received no response at all.

I cancelled auto-renewal and provided proof of payment, but my refund request has been completely ignored. I have not used the renewed subscription and only asked for help resolving what was clearly an accidental charge.

I’m disappointed by the lack of customer support and communication. I hope someone from the WPS team can finally respond and help resolve this issue.