WPML Anmeldelser 94

I have been using WPML (Multilingual CMS package) for three years and it has never properly worked (even though they have a partnership with my theme of choice, which I've happily used for over 12 years).

The list of issues is long. It includes buggy UI, spontaneously disappearing translations, a lot of broken pages and terrible support. I feel like they intentionally make the support process so frustrating you'll give up.

Support is incredibly slow. They will also close support tickets without notifying you, so you'll then have to start the process of opening a ticket (which is also not easy, as I'll explain next) all over again. Most of the issues I raised were never resolved, so I stuck to my bandaids and work-arounds. I spent much more time on fixing translations and helping my confused translators than I should. My translators are perpetually confused by the buggy UI.

Since they've introduced AI to help manage support tickets, things are even worse. You'll spend (sometimes a lot of) time, detailing an issue, and in the next screen an AI bot will have rewritten your ticket, missing key details. Since your original ticket is not saved, all that work you've done is lost. So you then have to correct the bot and rewrite everything again. It's incredibly frustrating.

I'm currently looking for a way to get out, but our large website is pretty dependent on WPML. It'll be a big job to move to a new translation plugin, I but am looking forward to the day I'm free of WPML.

I thought it would be faster, just reviewing AI translations. Since then one problem has been added to the next. That is why I tried the support. Forget all about it. After 4 days - they still have not even startet looking at the problems. And a legal disclaimer says that I will carry the responsibility of any issues that the support might cause. So I have just been giving up on this matter.

I have started to pay for the automatic translation service, but not worth it, it translate it yes, but when I try to change something, for example a link as for a different language there is a different page, the page redirect to a blank page hence I am not able to do anything. Tried to contact support over a week ago and still not answer. If it was a free service I can accept, but for paying clients this is definetelly no the way to go. Thank you for nothing.

A shitty company with an even shittier product. Don't buy their buggy plugins

Edit: è più di un'ora che sto dietro a una traduzione praticamente già pronta, sto inserendo tutto manualmente, dopo essere passata all'editor originale. Praticametne tutti i marcatori che sono riuscita a inserire con il vecchio editor sono spariti nella traduzione. Complimenti vivissimi!

Ti permette di tradurre tutti gli elementi di un articolo, ma dagli ultimi aggiornamenti, soprattutto con l'editor avanzato, presenta tantissimi problemi, creando difficoltà e rallentando molto il lavoro. Spesso nell'editor mancano i formattatori necessari e se si prova ad aggiungerli manualmente, tutti i link interni dell'articolo spariscono. Possibile che nessuno si sia accorto di questi bug piuttosto gravi?

very bad, very expensive , there is no refund

Despite paying €99 annually for WPML, they block me from using DeepL in their so-called ATE (Advanced Translation Editor). The only way to use DeepL is by purchasing extra credits directly from them, which makes no sense—why isn’t the €99 fee enough for ATE access? There are no alternative solutions: unless I buy credits, they won’t help. Customer service is very poor, and they deliberately prevent you from using external translation tools in ATE. If you don’t have heavy translation needs or don’t rely on machine translation, WPML might work, but otherwise, I strongly recommend looking at alternatives.

Un plugin qui 'oblige' d'acheter des pack de crédit de traduction automatique pour qu'il puisse fonctionner, alors que je veux donner ce travail à faire à des pros humains, et ce plugin est créé pour ça à la base mais dérive à une obligation d'achat pour traduire par leur IA...
Une vraie catastrophe à chaque mise à jour depuis 2 ans!
Support technique effectué par l'IA qui ne répond pas aux questions et ramène aux 'solutions' qui ne fonctionnent pas...
Site créé avec Elementor Pro en 3 langues qui sera certainement à refaire entièrement...Youpie

AGAIN THIS HAS CRASHED OUR STORE!!!

Really do NOT install for multi languages on woocommerce it will crash your store often!

Horrible service, I have been working with WPML for years. Rude support, they let you wait, and some disappear for days. The management is no better, reflecting what the company's vision is for its paying customers.
WPML asks for access but doesn't even look at the backend. After days of waiting, request your complete database on horrible terms, as if it were the most normal thing to transfer a commercial website's database, and with no responsibility for WML. Knowing what I know now, I would look elsewhere.

I recommend anyone looking to buy WPML to follow this support ticket on the WPML website:
Search for: "large-dp-autoload-installer-settings"

I am horrified to see the response from WPML (this is an old issue they should have fixed a long time ago).

J’utilise WPML sur un site multilingue professionnel avec WooCommerce et Elementor. Et franchement, je n’ai jamais vu une extension aussi compliquée pour faire des choses aussi simples.

La gestion des menus multilingues est un cauchemar : les menus changent de langue sans raison, les éléments se désynchronisent, les pages basculent dans la mauvaise version linguistique, et même les options de réglage avancé comme “Translate texts in admin screens” disparaissent selon la version.

Ce plugin semble figé dans les années 2010, alors que des solutions modernes (comme Weglot ou TranslatePress) font ça en un clic. À l’heure de l’IA, WPML est lent, opaque, et anti-ergonomique.

Un conseil : à moins d’avoir une équipe de développeurs, fuyez. On devrait être payé pour utiliser WPML, pas l’inverse.

The most difficult and outdated module I’ve ever dealt with. It drained a lot of my energy and patience. I even bought it a second time, hoping I could finally manage it… In the end, I requested a refund and I would never recommend it to anyone. It’s absolutely terrible, overpriced, and on top of that, it’s not even a lifetime license—just one year. I do not recommend it. I switched to Polylang and finally felt relieved.

HI, this plugin can do very complex things! I needed a bit to get used to it, but once I did I saw it can do very amazing things. Thanks!

We use WPML on a WooCommerce site and discovered that it’s responsible for more than 50% of the total autoloaded data in our database. One option alone (wp_installer_settings) autoloads over 100 KB, even though it only contains installer-related metadata — something that should not be loaded on every page request.

Despite raising this with support, we received:
- A plugin workaround that had no measurable effect
- Requests for full site access, which raises legal/privacy concerns
- No clear answer as to why these values are autoloaded or what WPML considers “normal” size

We also asked for specific guidance or safe filters to prevent non-essential data from autoloading — no solution was provided. Other multilingual plugins like TranslatePress or Polylang don’t use autoload this aggressively, which makes this feel more like a design flaw than an edge case.

Until WPML improves its handling of database load — or gives users tools to manage it — we can’t recommend it. Performance and transparency need to be taken more seriously.

Das Programm hat extrem viele Fehler, es gibt Seiten die sich nicht veröffentlichen lassen, ständig springt der Cursor bei Änderungen um, man löscht etwas und es erschein von neuem - kurz ein absolutes Desaster.

Thank you for the wonderful support! As a suggestion, please add notification emails to your support replies in WPML so we will be updated and won't feel left hanging if we do not check the support ticket.

Avoid WPML for Translations – Unreliable and Full of Errors!!!
I regret using WPML for website translations. As someone who speaks six languages fluently, I can confidently say that this plugin is not worth the money. The translations are riddled with grammatical errors, awkward sentence structures, and outright mistranslations that make the content look unprofessional and confusing to users.

Even free tools like Google Translate or AI-driven translation services do a far better job in terms of accuracy and readability. WPML claims to support multiple languages, but in reality, the results are inconsistent, often requiring extensive manual corrections—which defeats the purpose of having an automated translation plugin in the first place.

On top of that, WPML has been known to override professionally translated content without warning, which can be disastrous if you've invested time and money into high-quality human translations. The user interface is also clunky, and the plugin tends to slow down websites, causing performance issues.

Unless you want to spend hours fixing bad translations and dealing with technical issues, I strongly advise against using WPML. There are far better alternatives out there that provide higher accuracy and a more user-friendly experience.

L'enfer sur terre ce plugin, pourtant je lui ai donné sa chance deux fois...

- Service client ultra lent et très peu efficace...
- Extensions ralentissant énormément le site comparé à la concurrence, sans aucune comparaison possible
- Gestion des traductions automatique très laborieuse... Une usine à gaz de paramètre plus incompréhensible les uns que les autres
- Gestion des Taxonomies chaotique...

Bref, Y'a bien mieux et largement plus efficace et léger sur le marché !

The first time i was purchased the WPML Plugin it was at Feb 2020 and it was the best solution for me to translate my first website.

Today, after 5 years, i think this is still the best for translation of WordPress sites and it provides to me the correct tools to make the best translation and with 100% success!...so i can't understand some other ratings here with 1 and 2 stars.

Thank you.