World Food Shop Anmeldelser 

If you want your parcel to turn up don't order from them as they use evri. Parcel should have been delivered on sunday 18th with next day delivery paid for. I was still waiting 5 days later and evri didnt know at this point where the parcel was exactly. It took 7 days in total for parcel to eventually turn up. Only for it to get dumped outside my address, out in the open and over the storm weekend, whilst I was/am away. So god knows if goods still there.
Customer service for this company is not very helpful. I had to do all the chasing with evri, all they really offered was advice to select safe place with evri and said I had to wait 7 working days before they would get involved and even refund, which i explained clearly that this was unsuitable for my needs and was the reason I selected and paid for next day delivery as I would be going away. The company refused to refund at this point even when explained the situation. This is in breach of the consumer rights act 2015. It was only after writing this review initially did they even refund next day delivery charge.
I won't be ordering from this company again. Be warned as not great service at all.
The reason I feel bad customer service overall is that the company were unhelpful when explained the situation and it was clear that they did not want to do anything until pushed. The rule around waiting 7 working days for attempt delivery/to be able to record as lost parcel, may be the rules for you and your contract with evri but this is actually not the legal case with regards to my purchase contract with you. You have not adhered to my legal rights as a consumer of yours.
Not happy customer at all.
You really need to get your act together as a company. I am currently in the process of reporting you dor these breaches and I have filed an official complaint with yourselves.
Yes you are now offering a refund for the goods when returned but I currently don't even know if they are even still outside my address (due to evri not following their own delivery rules and just leaving parcel outside).
Do not try to make out you have been helpful when you have not. They are your goods until they arrive safely and they have not arrived safely. I should not have to be the one putting in complaints or chasing up evri, when the company you choose to use for delivery is incompetent. Your level of uncooperative customer service is a disgrace. And from reading your other reviews on here, it appears I am not alone with this feeling of being let down with your awkward and unhelpful customer service. Avoid at all costs people.
I intially gave you 2 stars as you had dispatched quickly. But because of how unhelpful customer services have been since, hence changed to 1 star.
I also do not have to justify my rating and am entitled to my opinion. Do not try to dictate what people can say.
Whether small business or not, customer service should be good, not poor and at the very least you should be sticking to the law as a seller. People can choose to read what they want and make a decision themselves. Everything I have put is factual and I have all the email correspondents for proof.
Plus as I keep saying, I cannot respond to your email fully at this time or even check that the goods are still on my drive, whilst I am away, you will just have to wait until i return.
As said right at the beginning, i would suggest that people don't order from you if you continue to use evri. Not 1st person to say this either.
Let's be perfectly clear that you breached the consumers rights act 2015 at the point I requested a refund after the initial delay in delivery (when the goods did not arrive on time). You appear as a company to need some further training in regards to your legal side of your operation and I strongly suggest you look into consumers rights act to ensure you do not continue to let your customers down. You also seem to have a habit of flagging reviews you do not like.

No stock. My product was not available to purchase. Kucharek

As always great service from order and delivery .

Absolutely diabolical customer service
Placed first order it came yesterday
part of the order is missing
tried ringing them no joy tried again got some call centrer/warehouse fob off person said email the problem and images. i did got no response
rang again today got same person then a email from that person saying send images even though i have previously
still no response or any contact from them to rectify the problem
IN RESPONSE TO YOUR REPLY I CALL YOU OUT AND A LIAR.I HAVE RANG THREE TIMES AND EMAILED hello..worldfoodshop.com 5 TIMES
THE @ IS REMOVED HERE BECAUSE YOU CAN'T PUT EMAILS OR LINKS HERE
WHEN I RANG THE FIRST TIME NO ANSWER..WHEN I RANG SECOND TIME I GOT A CHAP AND HE SAID HE CAN'T DEAL WITH MY PROBLEM I HAVE TO EMAIL YOU THE CALL CENTER WHO DEALS WITH THE ORDERS AND RETURNS SO I DID..I GOT NO RESPONSE FROM THEM SO RANG THE NUMBER ON YOUR SITE AGAIN AND GOT THE SAME CHAP WHO LOOKED AT MY ORDER AND SAID HE WILL PASS IT ON. THEN A WHILE LATER A EMAIL I ASSUME FROM THE CHAP I SPOKE TO ON THE PHONE REQUESTING I HAVE TO SEND IMAGES.WHICH I HAD DONE ALL READY THE DAY BEFORE SO I RE SENT THE ORIGINAL EMAIL.HE ALSO MENTIONED YOU HAD RAN OUT OF THE WESSEX FLOUR.I REPLIED THAT DOES NOT EXPLAIN THE PACK WHAT SHOULD HAVE BEEN 5 WAS ONLY 4 AND NOT SEALED JUST LOOSE IN THE BOX AND NO EXPLANATION OF THIS IN EMAIL ORDER OR ANYTHING IN THE BOX SAYING WHY I WAS MISSING ITEMS.

SO IN YOUR RESPONSE TO ME YOU ARE A LIAR
3 PHONE CALLS AND 5 EMAILS
I'M WAITING FOR YOUR EXCUSE
GO CHECK YOUR EMAILS

BY THE WAY MY REVIEW DID NOT HAVE AN ORDER NUMBER ATTACHED BECAUSE IT DID NOT GIVE THE OPTION TO GIVE IT.I RECEIVED A REQUEST AFTER THE REVIEW WAS LEFT FOR MORE INFO WHICH I HAVE SUPPLIED.

YOUR RIGHT HAND DOES NOT KNOW WHAT YOUR LEFT HAD IS DOING

JUST SENT YOU A SIXTH EMAIL WITH ALL OTHER PREVIOUS EMAILS ATTACHED
ARE YOU STILL GOING TO SAY I HAVE NOT CONTACTED YOU

Tue 13/10/2026 14:30 'hello..worldfoodshop.com'
FIRST EMAIL

Wed 14/10/2026 11:24 hello..worldfoodshop.com
SECOND EMAIL

Wed 14/10/2026 14:12 hello..worldfoodshop.com THIRD EMAIL

Wed 14/10/2026 14:49 hello..worldfoodshop.com 798b6bd0 replyco.email FOURTH EMAIL

Wed 14/10/2026 17:49 hello..worldfoodshop.com FIFTH EMAIL

Thu 15/10/2026 06:50 hello..worldfoodshop.com SIXTH EMAIL

HA THIS JUST GETS EVEN BETTER
YOU REPLY TO EMAILS TELLING CUSTOMERS TO CHECK THEIR SPAM FOLDERS WHEN YOU DON'T CHECK YOUR OWN
YOU SEND EMAILS FROM ONE ADDRESS BUT WHEN REPLIED TO THEY ARE NOT LINKED TO THE ACCOUNT
YOU TELL PEOPLE TO EMAIL hello AT worldfoodshop.com SO WE DO BUT GET NO REPLY FROM THIS ADDRESS

798b6bd0 AT replyco.email SHOULD AUTOMATICALLY LINK TO YOUR SYSTEM BUT IT DOES NOT

I RECEIVED EMAIL SAYING RETURN ITEMS AND WAS SENT A LINK BECAUSE YOU STATE YOU CANT COLLECT THE ITEMS
I GO TO THE LINK PROVIDED AND PUT MY DETAILS IN AND THE WESSEX FLOUR IS NOT THERE IN MY ORDER
I HAVE SENT YOU A SCREEN SHOT TO '798b6bd0 AT replyco.email

DON'T FORGET TO CHECK YOU SPAM FOLDER NOT

BY THE WAY I WORK IN IT SO YOUR EXCUSES ARE LAME

YOU SEND A SHORT FALL IN MY ORDER
YOU DO NOT TELL ME WHY VIA AN EMAIL OR A NOTE IN THE BOX AND ONLY WHEN I EVENTUALLY I GET A RESPONSE FROM YOU IT'S JUST EXCUSES

very well it was nice thank you

Super fast delivery.

Quick response and on time delivery recommendable

The product was cheaper than expected, also it was delivered on time

Food great and delivered next day without a fuss!

The strawberries are not fresh. I have thrown out several. I only go there for strawberries. I don’t know where to go now.

Quick delivery nicely packaged

We simply love the product. Delivery prompt.
We bought more than we needed to gift some to our
friends.

Great prices quick delivery been buying from here for a long time variety

Used the app for the first time and enjoyed the experience. Great delivery time, great pricing for the products I wanted, needed to correct my delivery address and contacting them was not a problem. Thou answered by an automated voicemail, I left my details and shortly these were updated.

Absolutely great service and amazing products.

Always a prompt service

Never seen Duchess Grey tea before and as I already drink both Earl and Lady grey I thought I would try these. Wasn’t disappointed at all. Ordering was easy and delivery was quick.

Fast delivery and ease of ordering overall a very good experience!!!

Nice website easy to use, orders comes on time and are well wrapped! The products they sell are as advertised they may not by the cheapest but they are good quality. Have used this site now 2 times and have had no problems will continue to use this site, has a good variety.

I would like to state that I was pleased with ordering from them but I am not. I ordered three cars of water and only received two. On contacting then about the situation, they never responded. I think that was poor. What they later did was taped all the boxes together to ensure I get all the case in the future. But they never compensated or refund me for the missing case. That’s poor service.