Google Anmeldelser 116

I am a member of our local Community Council. We are a voluntary organisition who provide democratic representation for our local community. We moved our email service to Google Workspace but found that it was very expensive and difficult to use. There is an initial cheap period but then the price goes up a lot. Furthermore, it cost the same again for every additional person that requires access to the email, thus costing many hundreds of pounds a year, money we do not have. Therefore I shifted to Zoho, a much cheaper (and better) provider and cancelled my Google Workspace account. They still charged me for the whole year. When I asked to speak to a human about this, I was informed that this was not possible because I no longer had an account, even though I was still paying for the account. Google puts profit before anything else; quality of service, value or decency. I would recommend that you do not use their services, especially if you care about having a system that works, is affordable, and if you require any level of support.

Google Workspace insert marketing advertisement into your gmail account saying you can run your business via this feature and that Voice Over IP (VOIP) is possible and you can test it within a free trial period, but this is a total lie.
My company needed to VOIP solution and I followed all the procedures and processes their support gave me, but it took way longer to actually set it up, then the trial period, and they would therefore not refund over 500 USD, since you are forced to buy the Enterprise solution - their most expensive.
Google Workspace simply does not work properly and the setup takes so long that you can forget about getting out without paying a massive penalty fee.
Lets hope they get another billion dollar fine from the EU for false marketing and monopoly treatment of customers who are genuinely trying to use their services, and get treated unfairly.
Just use another another company, Google totally messed up here, and the world needs to know it.

I tried this workspace service but ended up canceling it because it was unusable. I switched over to Zoho Mail, expecting a smooth transition, but things got even worse. When I tried sending emails from this old service to my Zoho Mail account, I kept getting bounce-back messages saying the recipient email does not exist.

This is ridiculous — the service fails at the most basic function: sending email. Not only did they make me waste time signing up and setting up, but even after cancellation, it’s still broken and interfering with my new email setup. Zoho Mail, in comparison, works flawlessly — emails actually arrive, everything is fast, and it’s reliable.

Honestly, avoid this service entirely. It’s buggy, unprofessional, and creates unnecessary problems even after you cancel. Zoho Mail is miles ahead in every way.

At some point my calendar went blank, and apparently this was due to the storage problem, however I still had few GB available. Lost most of my contacts and didn't get any emails for several days.
To shut it down was a real nightmare.
Run away as far as you can

I was accidentally locked into an annual Google workspace business plus account, costing me £600 plus VAT, which is a huge amount of money for someone who did not want this subscription and who is on a low income. There was no one to make a complaint to or to somehow switch to a cheaper account. I didn’t need to use the vast majority of the features for this account so for me, the service was useless.

As someone with ADHD, I do feel that the Google customer service is against neurodivergent people.

Ho un account workspace da diversi anni, all'inizio tutto bene... poi con il passare del tempo, oltre ad aumenti continui di prezzo, aggiornano il sistema con continui peggioramenti, quando hai imparato ad usare le funzioni, loro le cambiano o le tolgono (quelle utili), effettuano aggiornamenti che vanno bene per gli hobbisti e non per i professionisti. Il sistema sembra ideato per impedirti di far funzionare bene la tua azienda, bastoni tra le ruote continui, bug continui, ho un modem 5g super veloce, pc ultima generazione che funziona alla grande in tutti i suoi aspetti e programmi ma google workspace è bloccato, quando devi fare qualcosa di importante e con una certa celerità stai sicuro che ti rallenta fino all'esaurimento, l'intelligenza artificiale fa più casino che altro, Il solo motivo per cui sono ancora con loro è perchè ho migliaia di email storiche di cui ho bisogno che, tra l'altro, sono difficilissime da reperire in quanto non ti permette nemmeno di fare una ricerca e mettere i risultati in ordine cronologico, sembra un'arma di distruzione economica di massa! ASSOLUTAMENTE SCONSIGLIATO

I upgraded from a google one account with 2TB of storage paying £10 a month to google workspace with 2 users paying £28 a month for both following an advert I received. It had 14 days free trial. I set it up and immediately it linked all my personal google drive storage and reduced by storage capacity to 300 gb. They said this is due to propagation and I would need to pay a $30 payment to the account in order to access the 4 TB (for 2 users) I had signed up for. I paid it and they said it would take 72 hours for it to reflect in my google account. So now, I cannot use google drive, sheets, docs, slides - pretty much every service. Even though I had 2 TB before upgrading. The customer services team were awful and unhelpful and refused to lodge a formal complaint, give me the complaints procedures or direct me to an address or email address I could complain to. I am sure this is against UK law.

Worst experience ever. Impossible to cancel, no support, hardest thing ever go navigate and more expensive than other providers. Hands down the most annoying experience digitally i have ever come across in my life.

Je n’ai jamais réussi à me connecter correctement à aucun de mes deux comptes Google Workspace. Impossible d’obtenir de l’aide d’un agent : ni chat, ni téléphone. On est systématiquement renvoyés vers des articles génériques, alors que dans certaines situations il est évident qu’un minimum d’assistance humaine est indispensable.

C’est inadmissible qu’un service facturé près de 20 € TTC par mois au minimum (et bien plus selon les formules) ne propose aucune vraie aide en cas de problème. Résultat : je vais très rapidement annuler mon abonnement. Scandaleux et totalement irrespectueux des clients.

Google Workspace locks you into annual contracts without any clear warning or reminders, keeps charging you even if you don’t use the service, and then demands a €68 “closeout fee” just to cancel a €18/month plan.

Customer support is useless. I was promised escalation and an email that never came, while billing continued. They simply don’t care.

At this point the only way to stop them is to cancel your credit card. This is not a service, it’s extortion.

J’ai payé pendant des années un abonnement annuel à Google Workspace pour un service que je n’utilise même plus. À aucun moment Google ne prévient que le contrat repart automatiquement pour un an, sans notification, sans rappel, sans consentement explicite.

Et le pire, c’est que quand vous réalisez l’arnaque et que vous voulez vous désabonner, ils vous réclament encore une “closeout fee” de 68 € (!!!) pour fermer un service facturé 18 €/mois. C’est totalement disproportionné et abusif.

Le service client ? Une blague. J’ai passé des heures avec eux dans le chat. On me promet qu’un superviseur va s’occuper du dossier et m’envoyer un mail. Résultat : aucun mail, aucun suivi, et la facturation continue comme si de rien n’était. Et quand vous leur expliquez que c’est scandaleux et que leur note Trustpilot est déjà catastrophique, ils n’en ont strictement rien à faire.

La vérité, c’est que vous êtes condamné à payer, et si vous ne voulez pas, la seule solution reste de changer de carte bleue pour qu’ils arrêtent de vous ponctionner.

Google, une entreprise qui se veut exemplaire, mais qui pratique ce genre de méthodes ? C’est tout simplement une honte. On appelle ça du vol organisé.

Googled how to report a Phishing/Malware/Scam attempt from a Gmail account using Google Drive. They send you to the workspace page and say that in the top right there is a help button to report them. There was no drop down to get to a help button as described, just a Log-in/sign up button. This means I have to sign up for your product in order to report someone who is misusing it and open myself up to even more spam.

shocking customer service, or non existent rather. Billed for a monthly subscription i didnt even know i had which increased for unknown reasons. possibly my fualt for starting the subscription by accident (shouldnt be pissible?!) however when cancelling it and trying to speak to customer service the ai told me im not allowed to talk to a human because im not paying for a subscription. i would never use this or one of googles products again by choice

rent a car for 10 days from enterprise,stirchley in Birmingham. air-con broke down when i pick up the car i didn't notice, uncomfortable to bear it in hot weather,July, i ring them to request for another car, just told me to wait, they would sort the problem , after 10 days still no help from enterprise, No response at all

Shocking billing system. I have had three lots of subscription leave my account - two payments are for a domain that doesn't even exist so I can't cancel it. Customer support was a total waste of time and slow to catch on to my query, ignoring my requests over and over. I will never choose GW again.

Bad! I wanted to test the google calendar appointment app. It didn't work out the way I wanted so I cancelled the subscription. Now I am stuck to a yearly subscription. When cancelling this, it costs me over 200 euros...
I didn't even used anything, when contacting support, they can't help.

COMPLETE WASTE OF MONEY! The charge for nothing, do not let you know you are under contract, then charge you to leave. I paid for absolutely nothing. No privileges as opposed to Gmail other than choosing how your email ends.

I had a problem verifying my payment, and now they are saying they can't give me back my domain! It will take 60 days for the system to automatically delete and I can get access to my domain for a new workspace account!

What nonsense and rubbish service!

Be really careful when signing up to this service due to the hidden charges that come with the subscription. I was charged after cancelling my subscription and when I contacted them for a refund, they told me that I cannot receive a refund despite them being aware I had not used my account for over a year.