I ordered the large glitch pink zee.dog lead at the end of September last year for my puppy (order 28938) and initially things with wooof seemed pretty good. The lead hadn't been used much but... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My airedale received a large pupsicle as a gift which she very much enjoys. Unfortunately her extremely enthusiastic play damaged it. We reached out to wooof who responded with advice and subsequently... Se mere
Wooof is an excellent company! They've got a lot of really cool dog stuff. I bought Sodapup bowls, among some other things, and I couldn't have been happier. Customer service is fantastic, delive... Se mere
First purchase from wooof but would definitely buy again. The pupsicle has kept my dachshund entertained for nearly an hour! We brought the full package, toy, treats and moulds. Currently have some d... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
WOOOF.co.uk is an e-commerce shop for dog lovers. We stock hand-picked items of the highest-quality from local, sustainable and eco-conscious brands. Shop with confidence at WOOOF for dog food & treats, fashion & accessories, homeware, grooming and more. We deliver waggy tails to all UK based dogs.
Kontaktoplysninger
88 Peterborough Road, SW6 3HH, London, Storbritannien
- suppawt@wooof.co.uk
- wooof.co.uk
Har besvaret 46 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent rapid service
Excellent rapid service, also excellent customer service when I had to return something ☺️
Very fast delivery and it keeps my pup…
Very fast delivery and it keeps my pup busy for 20-30min which is great. Would highly recommend
Very POOR customer service
I've sent 2 separate emails requesting a return. 1 I got an automated response saying they would respond within 1-2 business days. It's been 4 days and the return window according to their returns policy is running out of it hasn't already. 2nd no response at all also 4 days ago. Yesterday sent a message via website contact page nothing.
All I want is to return 2 separate items because regrettably they are not suitable.

Besvarelse fra WOOOF
Faulty pupsicle toy! Customer care is terrible
Purchased a green pupsicle toy however after initial wash it was impossible to screw / unscrew, having emailed in and waiting for a reply I was told not to apply pressure and use coconut oil to loosen it. Still not good and have been trying to resolve with Ben since 25th May! Replies take ages and aren’t clear with actual info required. I won’t be using them again.
Great Service
Found the collars I wanted. Placed the order with wooof and within 2 days they arrived. Many thanks 🙏
Harness
The harness has made a massive difference with regards to putting it on and taking it off my toy poodle
Lots of fun for the dogs.
The dogs loved the treats, and having them in the pod makes it mess free. I haven't tried making my own yet but got the freezer tray to give it a go one day.
Product good
Product good. Ordered large pupsicle holders and inserts but found that the large pupsicle treats as too small for the large holders.
Great selection and prompt service
Great selection and prompt service. I order from their wide selection and the delivery came 2 days later. Can’t fault them!
Amazing customer service
Amazing customer service. I reached out on the chat function to see on the off chance whether they stocked a longer length of a particular lead they stock. Whilst not on their website Benjamin found one in their warehouse and I was able to purchase and it was posted very quickly. Great communication, quick and trouble free. Will definitely be using their site again.
Awful customer service
I have tried to contact you twice and both times you have failed to answer me, you failed to address a parcel properly and the Royal Mail rightly refused to deliver it
You have not displayed any kind of customer service but have been happy to take my money

Besvarelse fra WOOOF
I ordered the Pupsicle and freezer tray…
I ordered the Pupsicle and freezer tray for my 13 weeks old lab pup. I bought the bigger size. I make her Pupsicles with mashed banana, Greek yoghurt and little pieces of apple, and smear the top with peanut butter. She only has them in her crate so she associates her crate with a yummy treat. Definitely keeps her quiet and all the licking helps her to keep calm and quiet. She’s not a fan of the crate but I have to work a couple of hours (sadly!!) Love it. Arrived fast and well packed. I think it’s a bit expensive but it’s well made, durable and definitely worth it for us. Thank you
Excellent product- I love it!
Such brilliant service
Such brilliant service, order arrive on time and in good order.
This is a birthday gift for my son’s Dog in July.
He was given one for Christmas and loves it so much he’s worn it out.
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