Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

I ordered the large glitch pink zee.dog lead at the end of September last year for my puppy (order 28938) and initially things with wooof seemed pretty good. The lead hadn't been used much but... Se mere

Bedømt til 5 ud af 5 stjerner

My airedale received a large pupsicle as a gift which she very much enjoys. Unfortunately her extremely enthusiastic play damaged it. We reached out to wooof who responded with advice and subsequently... Se mere

Bedømt til 5 ud af 5 stjerner

Wooof is an excellent company! They've got a lot of really cool dog stuff. I bought Sodapup bowls, among some other things, and I couldn't have been happier. Customer service is fantastic, delive... Se mere

Bedømt til 5 ud af 5 stjerner

First purchase from wooof but would definitely buy again. The pupsicle has kept my dachshund entertained for nearly an hour! We brought the full package, toy, treats and moulds. Currently have some d... Se mere

Virksomhedsoplysninger

  1. Dyrehandel

Skrevet af virksomheden

WOOOF.co.uk is an e-commerce shop for dog lovers. We stock hand-picked items of the highest-quality from local, sustainable and eco-conscious brands. Shop with confidence at WOOOF for dog food & treats, fashion & accessories, homeware, grooming and more. We deliver waggy tails to all UK based dogs.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

510 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 46 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Fair price

Fair price, easy ordering and quick delivery.

13. juni 2025
WOOOF-logo

Besvarelse fra WOOOF

Thank you for the kind words Tracey!

Best,
Team WOOOF

Bedømt til 1 ud af 5 stjerner

Very POOR customer service

I've sent 2 separate emails requesting a return. 1 I got an automated response saying they would respond within 1-2 business days. It's been 4 days and the return window according to their returns policy is running out of it hasn't already. 2nd no response at all also 4 days ago. Yesterday sent a message via website contact page nothing.

All I want is to return 2 separate items because regrettably they are not suitable.

13. juni 2025
Uopfordret anmeldelse
WOOOF-logo

Besvarelse fra WOOOF

Hi Amanda,

We’re really sorry for the delay in getting back to you — we know how frustrating that can be, especially when you’re trying to make a return within the policy window.

We’ve been experiencing a high volume of messages due to our summer sale, and multiple emails can actually slow things down a bit for everyone — including you — as it creates duplicate threads we need to work through. That said, this is on us, and we’re working hard to get back to everyone as quickly as possible.

We’ve now processed your return request and will follow up with all the details via email. Thanks so much for your patience, and again, we’re really sorry for the wait.

Sincerely,
The WOOOF Team

Bedømt til 1 ud af 5 stjerner

Faulty pupsicle toy! Customer care is terrible

Purchased a green pupsicle toy however after initial wash it was impossible to screw / unscrew, having emailed in and waiting for a reply I was told not to apply pressure and use coconut oil to loosen it. Still not good and have been trying to resolve with Ben since 25th May! Replies take ages and aren’t clear with actual info required. I won’t be using them again.

25. maj 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing customer service

Amazing customer service. I reached out on the chat function to see on the off chance whether they stocked a longer length of a particular lead they stock. Whilst not on their website Benjamin found one in their warehouse and I was able to purchase and it was posted very quickly. Great communication, quick and trouble free. Will definitely be using their site again.

30. maj 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Awful customer service

I have tried to contact you twice and both times you have failed to answer me, you failed to address a parcel properly and the Royal Mail rightly refused to deliver it
You have not displayed any kind of customer service but have been happy to take my money

26. maj 2025
WOOOF-logo

Besvarelse fra WOOOF

Hi Jane,

Thank you for your feedback, and we’re genuinely sorry to hear about your experience.

We’ve looked into this and can see that the address was entered incorrectly at checkout. As a result, Royal Mail was unable to deliver the parcel and returned it to us.

We completely understand how frustrating this must be, and while the address was inputted by you during the order process, we absolutely take responsibility for getting it sorted. As soon as the parcel is back at our warehouse, we’ll re-ship it to the correct address at no extra cost to you.

We’ve also sent you a direct email to make sure this is resolved quickly and smoothly. We appreciate your patience and are here to make it right.

Best,
Team WOOOF

Bedømt til 5 ud af 5 stjerner

I ordered the Pupsicle and freezer tray…

I ordered the Pupsicle and freezer tray for my 13 weeks old lab pup. I bought the bigger size. I make her Pupsicles with mashed banana, Greek yoghurt and little pieces of apple, and smear the top with peanut butter. She only has them in her crate so she associates her crate with a yummy treat. Definitely keeps her quiet and all the licking helps her to keep calm and quiet. She’s not a fan of the crate but I have to work a couple of hours (sadly!!) Love it. Arrived fast and well packed. I think it’s a bit expensive but it’s well made, durable and definitely worth it for us. Thank you

9. maj 2025
Bedømt til 5 ud af 5 stjerner

Such brilliant service

Such brilliant service, order arrive on time and in good order.
This is a birthday gift for my son’s Dog in July.
He was given one for Christmas and loves it so much he’s worn it out.

2. maj 2025

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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