Exceptional quality. Outstanding service. They have thought of everything with regards to accessories. We cut down and fitted ourselves and it couldn’t haven gone smoother. Lights look amazing too. Th... Se mere
Virksomheden har svaret
Lokation
Skift lokationOakwood Hill Industrial Estate, IG10 3TZ Loughton, England, GB
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Se, hvad kunderne siger
WoodUpp offers excellent products. They may not be the cheapest option on the market, but the quality is something you can both see and feel. The materials are well made, the finish is superb, and the... Se mere
Virksomheden har svaret
Arrived damaged still no replacement been sent avoid. Still nonone has been intouch after the reply on here please can a replacement be sent asap its been over a montg
Virksomheden har svaret
Good quality product, ordered after receiving a sample. Not yet put on the wall. Easy to order online. Well packaged, arrived on time. The panels are heavy so beware when lifting them.
Virksomheden har svaret
Virksomhedsoplysninger
- nr. 5 af de 6 bedste virksomheder i Møbelfabrikant
Om WoodUpp - United Kingdom
Skrevet af virksomheden
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Skrevet af virksomheden
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Kontaktoplysninger
Oakwood Hill Industrial Estate, IG10 3TZ, Loughton, England, Storbritannien
- +44 208 089 9996
4,6
Fremragende
199 anmeldelser
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Har besvaret 93 % af deres negative anmeldelser
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Ordered 2 southern oak aku panels to…
Ordered 2 southern oak aku panels to create a sliding cupboard under my staircase for my electric meter, came out amazing with all the hard work of our carpenter that carried the job out. Overall happy again great products and amazing materials.
13. december 2025
Uopfordret anmeldelse
Besvarelse fra WoodUpp - United Kingdom
Thank you so much for your kind review! We’re delighted to hear that the Southern Oak panels worked perfectly for your under-stair sliding cupboard and that the final result looks amazing. It’s great to know our materials met your expectations, and credit to your carpenter for bringing it all together. We really appreciate your continued support and are glad you’re happy with the products once again!
very happy with the panels, accessories not so much
I am very happy with the panels I received. I ordered single pieces to use to close the ends as your end of panel pieces were only available in a couple of colours but not the colour I chose which was a shame. The panels are all installed and look great and clean up the living room sound.
I did however order black iron finger screws to hang something but when they arrived they seemed to require something else to make them useful. I ended up using some generic clips for a fraction of the price. Some less pricy and more comprehensive accessories would be beneficial.
17. november 2025
Besvarelse fra WoodUpp - United Kingdom
Thank you very much for taking the time to leave such a thoughtful review — we’re really pleased to hear how happy you are with the panels and that they look great in your living room while improving the acoustics. It’s lovely to know they’ve had such a positive impact on your space.
We also appreciate your feedback regarding the colour availability for the end-of-panel pieces and the accessories. Your comments are genuinely helpful to us as we continue to refine and expand our range.
Just to clarify, the black iron finger screws are designed as an optional extra, primarily for use with products such as our shelves, or for customers who prefer not to use the colour finger screws supplied with certain products.
We’re continually developing our products and accessories, and while we know we’re not always the cheapest on the market, our focus is on offering the highest-quality products alongside innovative and well-considered solutions.
Thank you again for your kind words and valuable feedback — it’s greatly appreciated.
Ordered Friday, with me Monday!
I ordered my panels on Black Friday and they were with me by lunchtime on the following Monday. The panels were for use in two rooms, my office and my lounge. The panels completely changed the look and feel in my office making it feel like a workspace rather than just the regular plain walls. I haven’t got round to installing the panels in the lounge yet, that is a between Christmas and new year job. Really pleased with the quality of the panels and the ease of installing using the screws into dry wall. I look forward to getting some of the accessories to go on the wall in future! Would buy again!
28. november 2025
Uopfordret anmeldelse
Besvarelse fra WoodUpp - United Kingdom
Thank you so much for taking the time to leave such a detailed review! We’re delighted to hear your panels arrived so quickly and that they’ve already transformed your office into a proper workspace. It’s great to know you were happy with both the quality of the panels and how easy they were to install on drywall. Best of luck with the lounge installation – we’re sure it will look fantastic once it’s done. We really appreciate your support and look forward to helping you again when you’re ready to add some accessories. Thanks again, and we’re so pleased you’d buy from us again!
Shipping damage
Shipping damaged the felt backing at corners. Several wood slats were not stapled correctly. They fell off. Out of 4 panels 3 had problems. Otherwise I love the product
11. november 2025
Besvarelse fra WoodUpp - United Kingdom
Thanks for taking the time to leave a review — I’m really pleased to hear you love the product, but I’m sorry to read about the issues you had with the delivery and the panels.
I’ve sent you an email so we can understand exactly what happened and put this right. For ease, here’s what I’ve sent:
“I wanted to reach out to learn more about what happened with your order, and to see if there’s anything we can do to turn your 4-star review into a 5-star experience.
I understand there was some damage to your order, but I couldn't find any record of you contacting us to have the issue resolved. Were you able to finish your project?
Please let me know how we can improve your experience and make things right.”
As soon as you’re able to reply with a couple of photos and your order details, we’ll try to get this resolved as quickly as possible.
Great quality. Great service.
Products are great quality. In our opinion worth paying the extra compared to alternatives available from DIY or builder merchant outlets. Easy to install and the accessories make an impact. The company makes an effort to make personal contact through the buying and installation process to ensure everything works and if support is needed. We are impressed and would recommend.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra WoodUpp - United Kingdom
Thank you so much for taking the time to share your experience. We’re delighted to hear that you’re pleased with the quality of our products and felt they were worth the investment. It’s great to know the installation was straightforward and that the accessories helped elevate the final look.
We truly appreciate your mention of our personal support throughout the buying and installation process — our team works hard to make sure everything goes smoothly, so your feedback means a lot.
We’re really grateful for your recommendation and are thrilled that you’re impressed with the result. If you ever need anything in the future, we’re always here to help.
Besvarelse fra WoodUpp - United Kingdom
Thank you so much for your kind review. We’re really pleased to hear that you found our customer service helpful — it means a lot to the whole team. If there’s ever anything else we can assist you with, we’re always here to help.
Excellent all round
I ordered samples initially, which was really helpful as it let me see the colour & quality of the product before I purchased. Customer service was excellent, there was an issue with my delivery as the lane to my home was blocked, I spoke to both Greg & Jay who were very helpful & got my delivery to me. It was fitted by a professional joiner ( I’m lucky my son is a joiner) and he has fitted quite a few of these types of products for media walls etc…. He said this one was the best quality he had worked with. It looks stunning & we are very pleased with the result.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra WoodUpp - United Kingdom
Thank you so much for sharing your experience with us. We’re really glad the samples helped you feel confident in your choice — seeing the colour and quality in person can make all the difference.
We’re also delighted to hear that Gregg and Jay were able to support you when the delivery issue came up. We know how frustrating those situations can be, so it’s great to hear everything was sorted smoothly in the end.
Please thank your son for us as well — his feedback means a lot. Knowing that a professional joiner considers our panels the best quality he’s worked with is incredibly encouraging.
We’re so happy that the final result looks stunning and that you’re pleased with it. Thank you again for choosing WoodUpp and for taking the time to leave such a thoughtful review. If you ever need anything else, we’re always here to help.
Excellent product and excellent…
Excellent product and excellent customer service to match. Easy ordering, quick delivery and high quality panels and accessories - love the shelves! Needed to call them for queries and advice and they were super-helpful and efficient. Would highly recommend WoodUpp.
6. december 2025
Uopfordret anmeldelse
Besvarelse fra WoodUpp - United Kingdom
Thank you so much for taking the time to share your experience. It genuinely means a lot to us. We’re really glad to hear that the ordering and delivery went smoothly, and that you’re enjoying the panels & accessories.
Thank you again for your kind words and for recommending WoodUpp. We’re grateful for your trust, and we’re always here if you need anything in the future.
Besvarelse fra WoodUpp - United Kingdom
Thank you so much for your review! We're really glad to hear that both the product and the ordering process were great for you. If there’s anything else we can help with, we’re always here! ⭐️
Not clear that LED strips need a Phillips Hue Bridge
UPDATE 28/11/2025:
Gregg the company owner reached out to me with a kind reply, and offered me a solution that I am very happy with. I do love my WoodUpp panels and various accessories. Gregg's thoughtful message to myself and care to ensure a good customer experience has restored my faith in WoodUpp.
Original review:
I purchased an LED strip with a plan to control it via Google Home. This appeared to be possible as the product description says: 'SMART Technology lntegration Experience the convenience of smart home compatibility. Our LED strips feature advanced SMART technology, allowing you to control them with Phillips Hue, Google Home, Apple Homepod and Alexa. Easily adjust your lighting with voice commands or through your smart home apps, creating the perfect ambiance with minimal effort.'
However, on contacting customer service, they said I needed to buy a Phillips Hue Bridge. This isn't clear based on the wording on the website. They pointed out that it stated it in the installation instructions, but I'd have had to dig very deep into the documentation to find this out. The product description is misleading as-is.
Had it been more clear, I would have purchased the remote control, which was on sale and apparently in stock at the time of my purchase, but was now out of stock. I was told I had to wait until it comes back in stock and pay full price to be able to control the LED strip.
Finally, it was disappointing that the customer service manager was unable to arrange a free return of the LED strip given that I believed it to have been mis-sold.
All in all, I found the customer service experience to be very unhelpful, a bit rude and has left me wary of purchasing from them in the future.
I'm writing this review to caution future buyers - if you intend to buy this LED strip, make sure you have a Phillips Hue Bridge or buy the remote at the same time.
27. november 2025
Uopfordret anmeldelse
Besvarelse fra WoodUpp - United Kingdom
Thank you so much for taking the time to update your review — it truly means a lot to us. We’re delighted to hear that Gregg’s personal follow-up and commitment to making things right helped restore your confidence in WoodUpp. Ensuring that every customer feels supported and valued is incredibly important to us, and we’re glad we could provide a resolution you’re happy with.
We also sincerely appreciate you sharing the details of your original experience. Your feedback about the clarity of the SMART technology requirements has been extremely helpful. We’ve already begun reviewing our product descriptions.
We’re sorry again for the frustration this caused at the outset, but we’re grateful for the opportunity to correct it — and even more grateful that you continue to love your WoodUpp panels and accessories.
Thank you for giving us the chance to make things right. If you ever need anything in the future, we’re always here to help.
Quality product and fabulous customer service
Fabulous product and the best customer service - would highly recommend them. From placing the order to receipt WoodUpp are a fabulous team. Everything is seamless to the online videos and communication I highly recommend them. Please know these are quality and if you have any problems they immediately help and assist.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra WoodUpp - United Kingdom
We’re thrilled to hear that you’re happy with both the product and the service you received from our team – from ordering, to delivery, to the online videos and support. It really means a lot that you highlight the quality of our panels and our willingness to help when needed.
Not what you expect for the price. Look out for this twist in ts and cs
Not what you expect for the price. Read to the end to hear their twist in terms and conditions. The panels did not match the sample. The sample picked the same section of 1 panel and repeated it 3 times. The larger panels are a myriad of colours so what turned up was totally different.
They also refused to deliver to my flat after I caught them dumping it in a public area and driving away without telling me. The driver claimed health and safety. When I said that's not the delivery I paid 80 pounds for the driver laughed and said I don't get 80 pounds and drove away. I said this to woodupp. They said first it's in their T&Cs... Weak excuse. You can't charge 80 pounds to dump it on someone's doorstep. After arguing they said they'd refund the 80 pounds. They didn't. Exhausted fighting with these guys I'm left with the panels that look nothing like the sample that I had to carry up flights of stairs and through fire doors by myself.
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra WoodUpp - United Kingdom
Thank you for your review.
We take all feedback seriously, however none of the events you describe reflect what occurred with your order.
Your delivery, communication history and product details have all been fully documented, and these records contradict the claims made in your review. As you are already aware, a fraud investigation was opened against you following the allegations you raised during and after your delivery. We had hoped this process would clarify that providing false claims have consequences and would aim to prevent further inaccurate statements being made in the future.
We will be forwarding this review to the police so it can be added to the existing case file, along with the detailed evidence already in their possession.
We remain committed to providing accurate product samples, transparent communication and safe deliveries, and we stand by the actions taken by our team throughout this order.
We also wish to make clear to you, that our company will pursue appropriate legal action, including criminal proceedings, against any individual found to have intentionally committed fraud against our business.
Daughters Bedroom Project
I used Wood Up panel for my daughter’s bedroom project. The Staff were great from start to finish. If I had a query about the products or installation I phoned them up and they were very accommodating and extremely helpful with advice. My daughters made up with her new room the acupanels really make the room pop. Great company 5 stars. Thanks Wood Up
3. november 2025
Uopfordret anmeldelse
Besvarelse fra WoodUpp - United Kingdom
Thank you so much for taking the time to leave this lovely review! 🌟
We’re really pleased to hear that our team were able to help you throughout your daughter’s bedroom project and that you found the advice on products and installation useful.
It’s fantastic to know your daughter loves her new room and that the Akupanels have really made it pop – that’s exactly what we love to hear!
Thanks again for the 5 stars and for choosing WoodUpp – it really means a lot to us. 💚
Really pleased with the product and the…
Really pleased with the product and the result is stunning. A couple of small(ish) gripes: The glue was very hard to get out of the tube using the tube gun. The impression given in the videos is that it is like normal sealant but it is much stodgier than that and you will get a good workout applying it. The other point is that one of the slats was slighly offset on two of the panels and we had to do a bit of additional trimming to get round that.
22. oktober 2025
Besvarelse fra WoodUpp - United Kingdom
Thank you for your thoughtful and honest review — we really appreciate you sharing both the positives and the areas where we can improve.
We’re delighted to hear that you’re pleased with the product and that the final result looks stunning. That’s exactly what we hope for with every installation.
Regarding the glue, you’re absolutely right — it can be thicker than standard sealant, and we understand this can make application a bit more demanding.
As for the slight offset on the slats, we’re sorry to hear that caused you extra work. We always aim for precise manufacturing, and feedback like yours helps us maintain and improve our quality control.
Thank you again for taking the time to share your experience. If you ever need support or have any questions, we’re always here to help.
Great customer service
Great customer service, polite and knowledgeable on the product, fast delivery, can't fault the company. Have installed it and it looks great, just as I envisioned..
20. oktober 2025
Besvarelse fra WoodUpp - United Kingdom
Thank you so much for your wonderful feedback! We're thrilled to hear that our team could support you with friendly, knowledgeable service and that your order arrived quickly. Even better to know the installation went smoothly and the result is exactly what you envisioned!
We truly appreciate you taking the time to share your experience, and we're always here if you need anything in the future. 🌟
Love my new panelling
Love my new panelling. Fast delivery and the help content for installation was super.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra WoodUpp - United Kingdom
Thank you so much for your lovely review! We’re delighted to hear you’re loving your new panelling. It’s great to know the delivery was quick and that our installation guides were helpful.
If you ever need anything else or have more projects in mind, we’re always here to help! 💛
Great service and fabulous product…
I reached out for support for choosing samples on line. The response was very quick & the samples helped to firm up my decision. Ordering was easy and the product arrived promptly. The end result is fabulous and I’m delighted.
15. oktober 2025
Besvarelse fra WoodUpp - United Kingdom
Thank you so much for your wonderful review! We’re thrilled to hear that our team could help you pick the right samples and that everything—from ordering to delivery—went smoothly. Even better, we love knowing the final result looks fabulous and that you’re delighted with it!
If you ever need anything else or fancy exploring more options in the future, we’ll be right here and happy to help. Thanks again for choosing us! 💛
5 stars for product but -2 for service
5 stars for product but -2 for service
The panels and accessories are great: excellent quality, beautifully made, and they’ve made my space feel wonderfully cosy.
But the experience with customer support and delivery wasn't great at all.
1. Delivery cost:
At checkout for an already expensive order, an additional £200 shipping fee appeared — an unpleasant surprise considering most similar companies offer free delivery. I assumed this might cover some import duties, but given the speed and origin of the shipment, it clearly wasn’t.
For £200 delivery cost, I surely should have expected: a) clear communication when the order would arrive; and b) excellent delivery service. Neither was the case.
2. Communication:
There was no prior notice of when the delivery would take place — no text, email, or call. The delivery company phoned me only half an hour before arrival, and it was pure luck that I happened to be working from home that day. When I contacted customer service about this, they became defensive and claimed they’d surely given me a call and agreed on the date - and refused to accept that they hadn’t even when I sent a screenshot of my incoming calls on the alleged day, with no answered / missed calls from WoodUpp. That was poor.
3. Delivery service:
The delivery person asked my husband to carry most of the very heavy packages from the gate into the house. Again, it was luck that my husband was home to do this. When I raised this issue with customer support, I was told they had “only ever received excellent feedback” for the delivery provider and would pass the feedback on to them. Not great.
Overall, the tone of the conversation felt like I was being unreasonable for expecting better service for the £200 delivery fee. If a company charges a premium, it is fair to expect at least a basic level of communication and proper delivery to the home.
In short:
Outstanding product quality, but customer service falls far short of the standard the price suggests.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra WoodUpp - United Kingdom
Thank you so much for taking the time to share your detailed feedback — and for your kind words about our panels and accessories. We’re delighted to hear that you’re pleased with the quality and the end result in your space.
We’re truly sorry to hear that your experience with delivery and communication didn’t meet your expectations. At no point did we intend to come across as defensive, and we’re sorry that it felt that way — that’s certainly not how we want any of our customers to feel.
We do try to provide as much communication as possible throughout the delivery process, but we completely understand that, in this instance, it fell short of what you expected. We’ll be reviewing our processes to see how we can ensure clearer updates and a smoother delivery experience in the future.
Your feedback is invaluable, and we genuinely appreciate you sharing it with us. We’re glad that despite the issues with delivery, you’re happy with the final result and the quality of your panels.
Besvarelse fra WoodUpp - United Kingdom
Thank you so much for your kind words! 😊
Fail to Respond, wrong order
I ordered 7 panels or so and they were great. I then thought the shelves would be a great addition. I orderred 2 shelves, black, with bkack thumbscrews. They sent brass which i dont want. I havd emailed them several times and no one replies. I just want two black thumbscrew packs sending out. Its annoying because two relatively small shelves is nearly 200.
6. oktober 2025
Besvarelse fra WoodUpp - United Kingdom
Thank you for taking the time to share your feedback, and we’re really sorry for the frustration this has caused.
We’ve checked all of our inboxes but unfortunately can’t find any email from you regarding an issue with your shelves. Could you please double-check that your message was sent to pm@woodupp.co.uk
With regard to the shelves: they come as standard with brass thumbscrews, and at the moment we don’t offer the option to exchange them for another colour as part of the shelf purchase. However, it is possible to purchase black thumbscrews separately if you’d like them.
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