Wivov Anmeldelser 

I needed to return an item after the recommended size did not fit, however, this company kept avoiding my request and continually directed me to an exchange instead. When they eventually got the message, they stated that it would cost: "£7.00 GBP shipping fee and a £12.00 GBP return fee (£12.00 GBP per item)". I will certainly avoid buying from them in the future.

For this price i really thought i would get better quality :( i have a very easy skin with binding tape but this one itches like crazy… :( really disappointed

I ordered and according to their page it gets shipped out within two days. Still has not left the sorting facility. It has now been over a week and I got a really shit response summed up as sucks to suck. Rude and shit service

Great website and fair prices! Bought from this website multiple times, definitely my favorite website so far as a trans man.

Their customer service is terrible. I made the mistake of ordering before I read reviews. When there was an issue, they were very rude and dismissive. Told me retuned items could not be resold ( this item has not even been take out of its original packaging). Now I know why reviews are so bad. Don't shop with them!!!

They are by far, one of the worst companies I've dealt with. Firstly, they do not offer returns. They offer partial returns because they will make you pay the $10 shipping to get to you, & make you pay if you want to return! By far worst fitting binder as well, very visible with a t shirt, really thick material which was very uncomfortable. The product is not what they advertise & they will take $14 per item from the refund.i ordered 2 binders which totaled to $88, while I understand they took 14/per item because I tried it on, should also be noted I was fine with that but I didn't even open the other binder and they are still charging me. I only ordered two because of how expensive the shipping was and made sure the other one stayed completely sealed and untouched.

They mention on their website they have a 30 day refund and return policy. What they don’t mention is that they will turn around and say to return it you need to pay $14 as a return fee and an additional $9 shipping fee… which I had to pay for shipping on my original order. When I emailed customer service the rep I spoke to was snarky about the measurements, she tried to get me to exchange it but I still would need to pay the fees. I told her never mind and she followed up with a snarky remark that they do this because it’s similar to underwear being resold and to that I say, how can swimsuits be returned? Idk a company that claims to be one for diversity should care more about their customers and less about how much money they can make off one community. I usually don’t write reviews but this whole experience pissed me off beyond words. I bought this binder for my boyfriend, for his confidence, and to turn around and have to deal with a shitty company like this? Not cool. Enjoy my $57! If anyone wants a shitty binder you can find it at a goodwill :)

If I could give this company 0 I would.

I ordered the wrong size having messed up one of the measurements.

Got a really snotty response from someone sending me screenshots of their pages stating no refunds for wrong sizes etc... and when I argued I found their size grid difficult to navigate and that I'm dyslexic so I struggled with it anyway I got completely ignored.

Long story short I've been robbed of £30 more or less and these guys are rude and crap.

To charge so much for these binders and then completely refuse a refund or any cooperation on exchanging is just frankly ridiculous.

Do not use this site.

This company have scammed me of £37. I ordered a binder from them in June, I spent a WEEK measuring my sizes because of their ridiculous returns policy (I should of just not ordered at all and that should of been a red flag.)

I used their size guide, their size recommender and when the binder came it was huge. It did not fit me at all, even though I used their size chart to their exact measurements.

I then requested a full refund (without the shipping) and they said I had to send it back to them, will have to pay a £7 shipping fee and a £12 return fee. Now if I had ordered the wrong size because I read the measurements wrong I would understand however, this was not the case. I measured myself over and over again.

I then received incredibly snarky responses, giving me a bullet point list of why I was in the wrong. They said that “many customers take incorrect measurements”. I make my own costumes, I know how to use a tape measure, I am not stupid.

They spoke to me like I was an inconvenience, they tried to site that it was due to the Trump administration, which I’m in the UK so why does that apply to me? They then said it shipped from a GB warehouse. So if these fees are because of the trump administration, why should a UK warehouse bare those sorts of charges?

Further more I disputed it with my bank. I then today have been told that the company has then disputed that claim. I am absolutely shocked and appalled by this company behaviour and the fact they can get away with these ridiculous returns policy.

DO NOT ORDER FROM THIS COMPANY.

DO NOT ORDER FROM THIS COMPANY!!! I ordered 3 binders for my daughter, 2 fit and we kept but the third was so insanely small she couldn’t even get both arms through it. I started the process of doing an exchange and had to pay an additional $20 to get a different binder. Customer service said they don’t do exchanges and I should just donate the binder we don’t want. Six weeks and a chain of emails later we NEVER received the new binder and they will NOT refund the extra money I paid to get the new binder. So now I’m out $75 and stuck with a binder that we can’t use. This company is a scam and a ripoff! Same on them for targeting the LGBTQ+ population!!!!

This is my first binder, for many reasons. I finally got one, as after a breast tumour removal, I have to wear a bra or my breast goes numb and aches. I just "ignored" my breasts till this, not wearing a bra was fine for me. But bras just make me more aware, uncomfortable and heighten my dysphoria to incredible levels. I looked at a lot of options, I am very sensitive to seams and chafing, I got two products from Wivov, a Core full length tank (CB09) and a Flow half top (CB10). The Flow binder is awesome, I have a firm chest so it's not totally flat but it is definitely defeminising my chest and comfortable. The CB09 didn't fit as expected and was uncomfortable. I contacted the company (Phia), and after 2 or 3 emails, I have a new CB11 coming to me, I just paid shipping, and I can donate the CB09 to a local trans supply charity. Very positive experience.

The products are in very bad quality and I tried to send them back according to the European law, but nowhere on their website an address for returns is listed.
Second hand websites are full of people reselling those binders because the company won’t take returns.

Been using the tape for over a year but have noticed a decline in quality. Glue is clearly cheaper and all the whole they are hiking the prices. Very disappointed.

They had discreet packaging on the outside, I got myself a 3XL Swim Binder, and I wear medium shirts with a 31/31 jeans size, it's comfortable and it's practical. I like the swim binders because they allow me to do a bit more manual labor outside while still being able to bind (only for 8 hours of course, take care of yourself you all). Overall I really like their binders, will be purchasing again but in more colors

Greedy company with a refund / exchange policy that is completely nonsensical and clearly just out to ensure you end up having to give them more money to get what you want (as there are very obvious, easy ways to make it fairer without costing the company anything but they instead chose to keep the refund policy very restrictive). Hardly the only company out there making binders so just shop elsewhere.

I've had two orders so far from them. Both okay. I'm happy with the CORE full length binders and the SWIM one I got last time is also very good. And they seem to be pretty durable: my first one I got from them lasted over an year and considering that, for most of its time, I wore it almost everyday, as it was the only binder I had, this says a lot.

Delivery time can take awhile but I understand since its coming from abroad. They also are the cheapest company selling binders that delivers here that I could find.

Their return and exchange policy is SO BAD! I did measurements and went by the size guide on their website and none of the 3 expensive binders I bought will work. They told me I could only exchange 2 and the shipping and exchange fees are crazy high! The return fee is crazy high, too! and it takes them 2 days to write me back every time I write them. TERRIBLE

They lie about their return policy. You cannot return anything. SUPER bad place.

I ordered two items online having done the measurements and followed instructions. I wanted these items to alleviate back pain and swaddle my frame. When the items did not fit the customer service person, Phia, informed me that I’d have to pay £7 shipping AND £11 per item (!) so £22 “return costs”. This is not inclusive for people on a budget who want to try items. I will donate them to Sussex Beacon.

I wish I could give them zero stars. So horrible. Zero customer service. I have emailed twice with no response, they have no phone number at all. Do not buy!!!! Totally my fault for not doing research before I made a purchase. $80 down the drain!