Winning Appliances Anmeldelser 

We have been buying from Winnings for 30 years. The salsstaff on our recent purchase were excellent in all respects as were the two lads on the installation team. The only slight hiccup was that the support system for the installation team did not actually send the SMS updates re times. As it happened we were at home and the item was installed earlier in the day than we had planned but had we been out, it might have delayed the installation and caused problems.

Staff were extremely helpful, flexible, friendly and very competitive on the price of all the kitchen appliances I purchased. I was very impressed the first time I used them, so went back to fit a new kitchen. Totally satisfied second time around also.

The sales staff were excellent and knowledgeable. While not all products were available I understand this is a supplier issue not a Winnings issue.

Nil issue with delivery of appliance but after 8 months when our fridge failed there was zero customer support with zero follow up.
Extremely poor customer service. it appears Winnings are happy to take your money but nowhere to be found when something goes wrong.
You have been warned. Look elsewhere if you want genuine old fashioned customer service.

16.4.23 - Online order was processed quickly
Process went downhill from here
Received two different emails with conflicting information on delivery dates
The second email had the incorrect delivery address even though it was clearly stated on the order
Tried to contact customer service
Spent two days waiting on the phone to talk to someone
Third day got to speak to someone.
Couldn’t find the order initially - then found it but had no idea of delivery. Promised to get back to me. Didn’t happen
Called again on fourth day. Confirmed the correct address. Promised that the order would be shipped by express post due to the delay
Now eight days later
Still waiting for the order
An absolute debacle
10.5.23 - Further update - still no delivery. Spoken to them several times since.Now a total of 5 calls. Always promised to to look into and call me back. Never happens. Now nearly a month and no delivery. This company has to be the worst in Australia for making promises and not performing. So, after nearly a month I don’t have the product and am out of pocket for the funds paid for the order. Avoid them at all costs!

Ordered and paid for 4 appliances in early February 2023 ensuring that all my products would be available for delivery in early April ready for my kitchen install
No contact was made to us during this time letting us know that our dishwasher was not available even though st time of payment it was in the warehouse. Kitchen cupboards have been completed and paid for a drawer to sit under the one drawer dishwasher and now we are told that it is not available but it was us the client that had to find this out on delivery day
We have had to source a two drawer one from else where and let kitchen installer know
They have not even bothered to apologise for their error and we had to go to their shop to get a refund

They are more than happy to charge your credit card and if the sale goes well - then great. Trish from the Taren point stall messed up my order. Quoted me $99 for the stacking kit to go with my dryer. Charged me $209 without telling me she messed up the price - I only found out when I checked the receipt and she played all innocent. Then the machine delivery. What machine - their head office told me she stuffed up ordering it and AEG hadn't processed the order, and now it's on back order for months. But the manager of the store is no help who tells me that Brooke from the head office is lying about Trish stuffing up. Talk about passing the buck of blame. Back onto the unethical overcharge on my credit card - received an email from Trish apologising for her mistake and assuring me that she would arrange a refund. Well - that hasn't happened, try calling the store- the phone diverts to a call centre every time and even the people at the call centre say that they seem to get more calls from diverted calls than normal from that store. They don't reply to emails either. And the store managers suggestion that to solve my issue of the laundry renovation that leads to not having a washing machine that fits for months until the new one arrives - he wants to sell me another machine via appliances online with about $30 discount.

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SADLY, like others here have said ...don’t expect service after you have paid ...”.

We ordered a new upright freezer. When delivered, on 14 March, the door handle, which is fitted at delivery, was not fitted properly and a key screw is missing. Use of the freezer door leads to the handle ‘bowing’ and damaging that door.

In this last week my wife and I have made four separate attempts to advise Appliances Online, and the Winning Group, of the need for the door handle to be fitted properly by SUPPLYING AND FITTING the missing screw. There was one visit from their ‘fix it’ guy. He didn’t have the part(s) needed but promised to be back. We are still WAITING.

YESTERDAY, 21 March, when my husband again reached out to the Appliances Online, and the Winning Group, contact centre, after the platitudes of the ‘crafted’ and well rehearsed apologies for the POOR customer experience the head of the CUSTOMER EXPERIENCE TEAM was to call me back when that person was out of their meeting. We are still WAITING.

Curiously there was an offer to replace the freezer, not that that was what we wanted, but that was quickly recanted upon when your phone operative advised the Winning Group doesn’t have stock of the freezer and, after investigation, his further advice that he was not able to establish when stock would be available. Your phone operative also made reference to the OFFER OF COMPENSATION, suggesting that was a request made by me. Reference to the recording of my call will establish that was not a topic I raised so my wife and I are not sure what that was about.

GIVEN THE LITANY FAILURES, we will take it, your phone operative did say yesterday he would contact Westinghouse, the manufacturer of the upright freezer, and book a service call on our behalf for the repair to be undertaken. We are still WAITING to hear from anyone.

Winning Group reference numbers are shown above and will give you access to this transaction and our mobile numbers.

We’re just OLDER CITIZENS who don’t expect to be put through multiple trauma over buying a new freezer. We JUST WANTED IT FIXED over a week ago now. As I said to your operative this has wasted far too much of my time and I, personally, am sick of the disrupted sleep, worrying.

Oh, and keep your crafted apologies ... JUST FIX IT. It has well and truly been brought to the attention of Appliances Online, and the Winning Group, multiple times, before we were forced to writing an unfavourable review.

One stuff up is one too many. As for your multiple failures herein ... RES IPSA LOQUITUR (oh, it’s Latin, a legal term, paraphrasing, “the facts (herein) speak for themselves”.)

Purchased a Smeg Victoria Induction Cooker and matching Rangehood from your Brighton Store over the phone. I was given a delivery date of 30th June (receved confirmation of this via email), stayed home, no delivery! No phone call either, I had to telephone the store, was told not possible to deliver Thursday, then given a delivery date of Friday 2nd July, once again, stayed home again, no delivery, no phone call! Finally after initiating a rather angry phone call, it was arranged for delivery on Sunday, I was also told someone would contact us with a 2 hour window for delivery. Once again no phone call, but they did turn up this time, right in the middle of breakfast.