Whirlpool Canada Anmeldelser 105

On June 19th, 2024, I called Whirlpool because my new refrigerator completely stopped working. They said that the warranty period had expired. Nevertheless, the specific model of fridge I bought was reported as having serious problems. In other words, the fridge was defective from the beginning. Whirlpool said that they would send a repairman on June 24th. I told them that five days was a long time to go without a fridge, but I agreed. When the repairman came on June 24th, he informed me that he did not bring the necessary parts and would need to order them. He returned on June 27th (eight days after my original call). After three hours of work on the 27th, the repairman declared that the fridge was repaired. However, a few hours after he left, I realized he had lied to me. The fridge still had no cooling capacity. I called Whirlpool back. They scheduled yet another repairman for July 10th. They told me that if this repairman did not fix the fridge, I would very likely get a new fridge. The new repairman came on July 10th, but he also failed to repair the fridge. I have been without a fridge for three weeks. I called Whirlpool to complain. You won't believe what the lady I talked to said. She said that she would give me a 30% discount on a new Whirlpool fridge to compensate me for my trouble. After putting me through hell for three weeks, this horrid company did not even have the decency to offer me a new fridge. Whirlpool is a horrible company that does not care about its customers: horrible products, horrible people, and horrible customer service. I am seriously contemplating hiring a lawyer for the emotional distress I endured as a result of this experience. It's not about money anymore. It's about justice. Expect a YouTube video very soon. I'm also going to contact the CBC to see if they will interview me about this experience with Whirlpool.

If I could choose no stars I would. Spent almost $2000, on the newest washer and dryer with all bells and whistles. Within 3 months oil started showing g up on clothing (which took at least 4-6 washes to get out) . I thought maybe I was using a product which caused it but after changing everything it still appeared. I then called company I got it from they changed the transmission in the washer. Then the dryer stopped blowing hot air. That was fixed, then washer went again. I did not get extended warranty as this was supposed to be a good company. I fought with whirlpool directly and they finally fixed washer at no cost. This was 1 week after warranty was done. Now the washer is making a horrible sound and will come out of pocket to fix. DO NOT TRUST THIS COMPANY
THEY ARE NOT OF THE SAME QUALITY AS YEARS AGO.

I fix my own appliance and I noticed a huge decline in quality across all brand I recently purchase. Whirlpool has to be mentioned, there a class action ongoing about that. Strategically put bad quality component and oddly programed circuit board. My Maytag Commercial Washing machine often wont start, I have to unplug it from the wall to get it to work again, it's only 3 months old. They have monopoly of sort, because they own so many brand name. They do this, to increase unit sale. If you call service they say it's done like this because of environmental law. The should be sued for that too, because so many new unit are going in the trash after just a few months. Water of washing machine has to be drained out with the soap if you change setting a bit, water level or water temperature. Wasting water and polluting the environnements with extra soap. They call them smart appliance but in reality they are less smart than 30 years ago. Evil Corp Whirlpool is playing dumb.

Whirlpool or any affiliated brand will be removed from my list for any future appliance purchase. I am completely shocked how they handled my complaint. We purchased a wall unit at Home Depot, and we saw this on the wall displayed before we purchased it. The display model looked great, no issues, everything was level and clean. When we installed the unit from the box, we noticed that the door when you close it at a normal speed, it jumps a bit on one side as if it is going over a detent. After looking closely, you could clearly see it was an issue with the door. There was a 1/4" difference from one side to the other and it was really noticeable. This happens when you close the door at a normal speed, if you slowly close it as if you are sneaking up on someone then it isn't as large of a gap, but it is still noticeable. I called Whirlpool and the first tech they send out I could swear he was the Amazon delivery driver. His tools looked completely unused, and he just looked at what I showed him and said it was normal and left. Whirlpool closed the case so I called them back and sent them pictures and they sent a different tech out and this time this tech said he will change the door hinge on one side. He left, put the order in and I patiently waited. I called Whirlpool after 2 months since I did not hear from them, and they told me the WO was closed because it was already fixed. I explained to Whirlpool nothing was fixed and it needs to be fixed. Whirlpool reordered the part and now sent over a different technician. The hinge was replaced but the problem still persisted. This tech now said it was cosmetic and that's how Whirlpool is now leaving it with me even after their own tech support wrote in the notes that this is an issue and not cosmetic. I now have a wall oven I paid over $1400 for that looks like its broken in my wall and Whirlpool refuses to fix it. My next step is returning this unit to Hime Depot since that is the place where I purchased it. DO NOT PURCHASE WHIRLPOOL PRODUCTS I WARNED YOU.

Before you buy any appliances, call their customer service. I have a Whirlpool european style washer and dryer set. Both have been serviced under warranty. Service is backed up with calls so you will have to wait. My dryer does not work again!
Whirlpool‘s website says that you can call them and get troubleshooting advice. First phone call, helpful advice, and I was directed to YouTube video. However, that didn’t work. I called back two more times and both calls were a complete mess. The first time I was put on hold and then there was a garbled message that I couldn’t understand so I hung up. I called again and they said they couldn’t provide troubleshooting over the phone. I also tried the chat twice, but that was no help. I would gladly sell my washer and dryer back to whirlpool at a loss. Very disappointed with Whirlpool.

I purchase 1.1 cu ft low profile microwave hood combination in October 2020. It was professional installed and install to the recommended heigh. After a year the door on the microwave started to crackup and pieces started falling off the microwave. I contacted Whirlpool and they sent the installer back and replace the door on the mircowave. The installer also checked to make sure that it was installed correctly. After another year the door started cracking up again. Whirlpool would not replace the door this time and said it was cosmetic damage. The product did not stand up to regular use nor would Whirlpool honor their warranty. This microwave cost me $632.00. With this experience I will never buy another Whirlpool product.

Charlotte Story

Bought a fridge, had to wait 5 weeks, so that's fine. Fridge finally arrived, and didn't work, the lights didn't work. The only thing cold is the freezer. Waited 1 week and called Whirlpool, they sent a technician two days later, he couldn't fix it, so waited another 2 days for a 2nd technician, again, he couldn't fix it. Talked to Manager from Whirlpool, he said that we have to wait another 5 weeks for a new fridge! Tired of not having a fridge at this point. So we asked for a full refund, he could only give us a partial refund and now we're stuck with a broken fridge that we are now responsible for disposing. They're not even picking it up!!! All in all, really bad customer service, they wasted our time waiting 7 weeks without a fridge and now we even lost some money from this horrible, horrible, horrible experience. We no longer trust this brand.

We bought a new refrigerator and it arrived DOA, it lit up but didn't cool. After calls to the store where we bought it and then to Whirlpool "customer care" (a joke on it's own), a technician came. He said that some wiring was reversed at the factory and was able to get it working. We asked if we could change direction of the door and he said a tool was supposed to be included with the fridge but he couldn't find it. He said he would order it and then we could easily do it ourselves. Fast forward 2 months and on a call with Whirlpool once again they said there is no note of that request and that this was an extra part to order. Sorry and too bad.

Model #MFW2055FRZ04
VSC3635022 WORST FRIDGE:

To anyone that is considering buying a Maytag from Whirlpool PLEASE reconsider it again I have has the worst experience with them got a product October 2023 have had nothing but headaches with it. They continue to send me a repair person here now the product has failed again I have no running fridge whatsoever. They’re expecting me to wait for the part for 3 to 4 weeks. They expect me to go without a fridge for that long and they’re willing to give me $100 credit to buy a small fridge. This is the worst Customer Service I have ever dealt with please for your sake and your sake of your
sanity. Do not buy a product from Whirlpool or Maytag because they are the same company. It has been the worst experience that I have dealt with with this company. The product is not even one year old. It has had four repairs and they still will not issue me a refund for this product , what is wrong with our world that the company does not care about the customer 😡

Called Whirlpool for advice on how to open the filter with a dishwasher. They answered they couldn’t help, and to call Home Depot. Refused to help in any other way. Talked with Charneca.

Bought parts on-line for fridge. Part was not the one needed. The part was discontinued being made. I returned the purchase with their prepaid postage but have been waiting for over 2 months for my REFUND-CREDIT to my credit card. Phone calls are automated and you wait 1/2 hour or more and then they disconnect you with never answering. WORST SERVICE EVER FROM ANY COMPANY. BUY SOME OTHER BRAND. They are all probably made in China anyway regardless of company brand.

This has been the worse experience so far with a billion$ appliance company.
Seriously...I keep getting thrown random questions and nothing done to help me have my less-than-a-year washer get checked by a tech. A huge grinding noise & burnt plastic or metal? It's taken so lightly (And we aren't newbies). Us ...the little people...we spend a lot of money on these "Trustworthy" companies, only to be let down.
I'm truly disappointed with Whirlpool Canada.

I purchased 3 Whirlpool appliances just under 3 years ago; along with an extended warranty. First the dishwasher went and I had to get it fixed, and the refrigerator ice machine keeps acting up. The worst is the range. There is a crack that is about 1 inch thick in the enamel of the oven that goes from one side to another (keep getting shocks). Applied to the warranty but apparently that is not covered. Was cooking and went to turn the knob, the knob broke off - can not find a replacement. Now the oven does not come off of the preheating setting plus it takes over 3 hours to get to 340. Even though it says 340, when you check the temp, it is around the 280 degrees. What can this company do, send out a technician, fix it or replace the range.

Recently, I posted a complaint about a Whirlpool - 2.8 Cu. Ft. High Efficiency Smart Front Load Washer and Electric Dryer Combo. When we first received it, it washed and dried in less than 2 hours. However, after 200 washes, the performance of the dryer portion deteriorated. It took over 5 hours to wash and dry clothes for a small size load. We had purchased a 5-year warranty. When we contacted the service department, they told us an 8 hour cycle was acceptable and refused to give us a refund. Since, I posted this review on Trust Pilot, Whirlpool did send out a technician. The technician couldn't find anythng wrong. Finally, Whirlpool did promise us a refund and that they would pick up the appliances. We have been waiting several weeks and they have yet to do that.

Over the range Microwave stopped working less than a year after purchasing. The under warranty repair has been ongoing for 2 years with 5 service calls , a variety of part replacements and not resolved .
Calls and Chats used to placate only .

13 month old dryer not heating. Called Whirlpool engineer (they brand as Appliance Pros+). Engineer (rude and unpleasant) says he has no idea what the problem is so he's going to order lots of parts to see if replacing one of them will fix the problem. He says it will take 2 days. After 2 weeks of inaction, Whirlpool confirm they have no way of tracking or following up on service calls, they don't keep supplies of their own parts (even simple things like thermal fuses) and can't provide me with any indication of what is happening or how long this may take. They made me pay $180 up front, which I wouldn't have paid if I'd known all this.

I will not recommend Whirlpool and it is worst appliance service. I have problem with my freeze and whirlpool technician came and he just opened the freeze door for 2 sec and closed and told that thermostat issue and need to replace and he left and told that he will comeback again. After 2 hours he called again told this is not thermostat issue and it related jazz control board replacement and advised to call customer center to pay the bill and get the more details of the new part. I have called customer service center and they are not able to answer my questions about repair and new part warranty and they can be able to answer only about new part charges and labour charges and customer service told that technician will give a call back to answer my questions where I have not received a call till today. My concern is how technician is identified issue with Open the freeze door for 5 seconds. With out doing diagnostic tests he advised sometime things and after 2 hours he called and advised something. But one thing is good with whirlpool is they will send invoice for the wrong diagnosis with out giving proper solution and they will threat us that they will send this to collection agency. But any how I had paid 140$ for no service.

What went wrong this time? Everything…give me my money back so I can buy a real dishwasher

Brand new refrigerator... 7 months old!!!

Been waiting for about 3 weeks for the repairs (from Whirlpool Pros+ maintenance cie) despite being told all the parts are available locally. I got all sorts of excuses but not much of anything else. No offer for any sort of compensation except for a 3months ext on the warranty. When I placed my fourth call, I was told that one part was still missing and they were going to put a rush on it. Three days later, I had to call for the fifth time to find out why the "rushed" part was not in yet.

Horrible product, horrible to subpar customer service. I will personally NEVER buy a whirlpool product ever again.

It is impossible to clean the drain filter which is underneath the washer in the front with no kick plate or access in the Model WFW5605MW Serial CB2200589. I will never own a whirlpool washer again. It is a two months old and filter is plugged. I’m going back to LG. So disappointed. Manual is useless as well.