Westway Vets Anmeldelser 89

I have been a client of Westway Vets for over 15 years with my various animals including my Jack Russell terrier. Up till now the service has been variable and expensive. I contacted them this morning and recieved negligent service. My elderly 89 year old disabled mother staying at my house for the week was refused an appointment for her terrier. This is against the 2010 disability act. I informed Lisa on the desk that this was unacceptable and she got clarification from a manager and again an appointment was refused.
This is disgraceful action and I have informed Lisa they have lost a customer of over 15 years as I will not be taking my dog there again.

Say no more .....came to see if it was just me who felt like this and wish I had seen sooner ...saying I haven't claimed for a bill in 2017 ....said no I didnt hand it in ...paid excess of 80 ?I'm now left with 460 to pay or bailiffs really xwhy would I pay excess ....really distressing

These people love you when you're pet first goes to them but once they have screwed you for every penny legally you are literally chucked out the door. No goodbye, good luck nothing. My dog was in the West Road for 4 days £290 a night and it certainly ain't the Ritz. He was handed back to me stinking. Food in his fur from feeding tube and caked on vomit round his face, chin and feet. Matted fur ect. Disgusting surely the two times they knocked him out the could have cleaned him up a bit. They don't even have a little visitors room so you have somewhere nice to sit when visiting you're sick animals. I resorted to laying on a dirty consultation room floor so I could comfort my Animal. Birtley branch is the only one of this company branches that give a dam but at the end of the day 80% of cases end up at the main branch. My pooch is home but receiving ongoing treatment. See how quickly they stop that when they see this and leaving me next to nothing of my insurance amount left. They won't even give me a print out of total cost and what he had done. Strange eh. Greedy un caring company. Shop about for alternatives but read other reviews we cant all be wrong...

Absolutly shocking vets….couldnt care about pets just your wallet, if you care for your pet ditch this vet.

Zero star, not even one. Been going to Eden Hill surgery for 34 years, long before horrendous Westways. Our 13 year old precious little dog gets a sore ear every summer. It used to be a simple case of taking him to vet, get good drops, couple of days later his ear mended. Last few years we've had to battle Westways after weeks n weeks n hundreds of pounds of sterile water and rubbish wrong products to prolong treatment and payments...last week I specifically said I just needed Canaural drops to mend sore ear. Instead she sold me TrizChlor saying "it prepares the ear for drops but after 5 days using this he won't even need them...". Needless to say my little lads ear got WORSE. I've now moved him to a (proper) private vet who examined him n immediately prescribed the right drops, and the consultation n drops were CHEAPER than Westways! They are only after sales and profit. Unbelievably when I rang Westways today to inform them we've totally lost confidence and trust in them all she could say was "ah sorry you feel like that. Ok then" and that was it... didn't care why or anything else, says it all. AVOID AVOID AVOID

This company a JOKE. STAY CLEAR BE WARNED.
On Friday at 10/10.30pm i took my dog which they diagnosed as a prolapse said needed to be operated on to the cost of £1000. My daughter was with me and said is there's second opinion. So they said antibiotics. But would still need operation. I only had £60 on me as just finished work. The receptionist took the money and snatched the medication back. I left thinking my dog was DYING. So it started to bleed so i thought I'll have to get dog put to sleep. Took to another get who were great with the dog. I waited in car for a phone call. To my shock they said it is not LIFE THREATENING. Was a polyp. Give me steroid. Now there phoning asking for money. Please Stay Clear ripping people off..

5 star for me so far! .... I have a rescue Japanese Akita, she has a swollen leg and unable to walk. I rang loads of vets and even contacted the RSPCA as every practice said they couldnt see to her. Westways managed to squeeze me in and is getting seen at the Newcastle branch this afternoon :)

I will keep you all posted!

I would rate this vets a zero!!! Told our cocker spaniel had arthritis at howdon westway vets,medication to treat arthritis, full examination, got him home to find blood inbetween paws, cracked pads, was told paws were OK, to then a week later still struggling to walk, losing fur on body, weeping paws, foul odour, sore bum , difficulty walking. Emergency app at first vets, absolutely fantastic from start to finish, bloods taken, told to stop arthritis medication, phone call explaining it was his liver, antibiotics given. Absolutely disgusting.. left with sadness, if it had of been diagnosed in the first place my dog wouldn't be in this horrible state now!

Was given the completely wrong aftercare and told it didn't matter because it was all the same. It wasn't. Pet in genuine discomfort and pain, couldn't walk, soiled themselves in the night but everybody saying it doesn't matter. Spoke to three people before getting the aftercare we should've received. Funnily enough the right aftercare was amazing, pets happy and living well. We should've received what was medically right in the first place instead of shrugs and "an animal is an animal, what's it matter."

Got through to a receptionist in Newcastle while trying to make an appointment. She wanted to diagnose it herself instead but had no idea what she was talking about. She only seemed to know things after I told her. "And then it will go on the back" "I can't do it on the back because there is an X" "Yes that would definitely mean it won't go on the back"

Never happier to have left.

0 stars if possible!
Our 5 year old cocker wasn't eating, trembling, producing a discharge, eyes sunken in etc.

Tuesday was our 1st appointment at Westways Pelton, they prescribed her pain medication and eye drops as they thought she had conjunctivitis. Getting worse we contacted the vet on Friday with an appointment for Westways Birtley on Saturday morning. They said she has gastroenteritis and prescribed more pain relief and anti diarrhoea syringe (even though they were told she doesn't have diarrhoea!).

£200 later we weren't happy with the outcome as they hadn't listened to a word that was said about symptoms and our dog still wasn't eating. I googled her symptoms which showed up as Pyometra, we contacted the PDSA who got us in for an appointment within 30mins. In less than 10mins they diagnosed her with Pyometra! They booked us in for 9.30 this morning (Sunday) for an emergency spaying, they said we were lucky in go ogling her symptoms as if she was left any longer it would of been a very different story! They removed her uterus and it weighs 1.5kg!! How is that over seen by 2 vets?!

Been going here for 14 yrs n spent thousands to be spoken to by some 20 something vet like I’m stupid! Disgusted!

I spoke to the vets , they were amazing. Took my puppy who was limping as emergency at 10.30pm. Saw to him and gave him treatment and tablets. Lucy and Jason were great with me and my puppy.
Cannot thank then again. Said they will deal direct with Petplan my insurers,takes the hassle away from me. Also said they will take an xray in a couple days just to be sure he’s good or bad. Also was told to contact them anytime and bring my puppy in if it gets worse. I just have to pay the excess. Very highly recommended. Jason And Lucy I could just tell have a passion and care for customers And thier pets.

Westway Vets Darlington...One of these vets put an innocent rescue dog to sleep, shame on you 😡😡😡 Poor Gandalf didn't deserve this. I'm so so angry and disgusted that a person who is meant to be in a caring profession can get away with this 1😡😡😡

Absolutely disgusting - they put a rescue dog (who was only in month long foster) to sleep without contacting the owners until afterwards and only them to ask for payment - if they’d have bothered to read the chip all of this could have been avoided and the poor dog would have still been alive, I hope you can all live with that horrible decision & whoever was responsible for such a huge mistake should be investigated properly

Westway Vets Darlington euthanized a rescue dog without the owners knowledge and only contacted them after doing so (and wanting £1240 in payment). The dog was being fostered in UK for only one month after being abused all his life then ends up been put to sleep. He was microchipped to the charity concerned so why weren't they contacted before hand? Disgraceful actions!

My daughter and I took my dog for a booster injection which we had already paid for however she did need further tablets for an gland infection which we accepted.The receptionist said we had waited to long for the booster and would have to pay ,my daughter explained the vet had made the appointment and the time was extended due to covid . The receptionist said she would have to check the cctv to confirm this and all calls are recorded.when my daughter explained what happened I went in and took her name and clearly said her attitude was disgraceful and would be making a official complaint -we are regular customers at the West Road branch and have been appalled by the customer service

Never see same vet. Dog went for a simple operation and was poorly for 4days. Went to a different vet for more radical surgery and my dog was much better just 1 day after. At time of surgery with west way I was asked if I wanted additional tests which were not required and therefore declined but was still billed for these. Shoddy service dissatisfied

West Road Newcastle, really bad customer service, my dogs life is a stake and they had the gall to no treat him, money grabbing company they don’t care about your pets!!! And the person I spoke to on the phone hung up on me!!!! You are best transferring elsewhere!!!!

My dog has a problem which requires monthly prescriptions and the vets at Eden Hill have been great, particularly Miriam. Unfortunately I cannot say the same for administration, it is a shambles, every time I go there is a problem of some sort, the latest according to the older lady on reception, is that they do not send prescriptions online. I have never received a paper prescription until this week, always online. She has no customer empathy and virtually called me a liar. Something needs to be sorted at this branch because members of staff just seem to do as they please and someone there has definitely sent me several online scripts. The outcome is, I am sorry to be leaving the practice

Been using this practice for years until recently, prices have gone up enormously, getting appointments at same clinic is a nightmare, and never see the same vet on a return visit, they seem to be taking over all the local vets and service has suffered......now go elseware