Wellnee 

Payment processed for item without me entering any payment or delivery details! ( info must have been saved from my initial order)
Also a 2nd item charged without authorisation.
Lastly I did not receive an order confirmation
I don’t recommend purchasing from this company

Warnung vor dieser Firma!
Sie bestellen einen Artikel, und weitere Artikel wurden unwissend für mich dazugerechnet. Die Bezahlung war durch Klarna schon getätigt. Keine Möglichkeit dies rückgängig zu machen.

Tried to order 1 box of knee patches. filled in details, next page gave me an offer and free shipping so opted for 2 boxes instead, each page continued with selected upgrades, where you have to unselect by clicking the small faint option- "No I don't want it and I'll pay full price", braces, supplements, etc. Then it completed the order!!! No summary, no basket view as to what I'm ordering, no basket total, no delivery schedule... charged me £73+ for the 1 box I was trying to order! Looked at the order, they had charged me for 6 boxes?? Got the email confirmation within a few minutes. Need to submit a request, to cancel an order, so I submitted it explaining I just wanted 1 box and cancel the order, this was within 10 minutes of order confirmation email. Got confirmation of my request. 4 hours later I got a reply saying they have reviewed my request and have packed and shipped my order!? I rang them 3 times, after being put in the queue, get a recorded message saying there are no available agents and the line goes dead after 2-3 minutes. I see the returns process is designed to cause the buyer problems and cost money. £73 out of pocket. Avoid at all costs. They are thieving crooks, do not buy from them, do not even visit their website.

I wish I had read these reviews before I , stupidly, ordered from this company. I ordered a knee brace and one set of patches.. Almost immediately 4 payments were taken from my account, totalling £156! I contacted my bank and they said nothing can be done as payments pending(!) I sent an email to Wellnee, no response. No products so far. The money has gone and my bank has blocked any further payments to them as they had set up two subscriptions to be taken monthly! It was Friday 13th.

This is a terrible untrustworthy company who sent me items i did not order . On the knee braces they were terrible and not comfortable and the company would not refund me because I opened one of the braces then only offered me 40% refund on the other . They then refused my refund as it was over 30 days eith the to and from emails

Per vergissing een dubbele bestelling pleisters gedaan, ogenblikkelijk email verzonden met vraag om een terug te betalen ; hun antwoord dat kan niet meer want bestelling is al ingepakt !
10 dagen later deze zending ontvangen natuurlijk vanuit China, wil je dan iets retourneren dit dan op eigen kosten, niettegenstaande de bestelling geplaatst was op Wellnee.nl.
De pleisters door mij zelf en dochter gebruikt voor knieproblemen en na een week gebruik geen verbetering.!!
m.i. zijn de pleisters sterk overroepen en helpen ze niet.

I decided to try the Wellnee knee brace and ordered one. I received a confirmation saying I had ordered four knee braces and a box of relief patches. I immediately attempted to cancel the order since it had been changed after i submitted my order but i received a message it had already been sent out (a lie). I was told to return the order when I received it. When I received the order, I talked to Jonathan by text and he told me that if I kept the items, he would issue me a 50% credit to the card I had used and it would be done immediately. When I received my credit card statement, there was not a credit as Jonathan had promised. I again contacted Wellnee and was told by Catherine I was not able to receive a refund because their policy was that the order had to be returned within 30 days, even though I had contacted Jonathan when I received the incorrect order. I sent copies of my emails with Jonathan but she ignored them. This company is a scam and their products do not do the things promised. Do not have any dealings with them and if anyone brings a class action against them, I am in.

SCAM SCAM SCAM. The first time I ordered which was for the patches. I found down the track that it was a double order and I received 10 boxes of 10 patches. These are totally useless given they give me a rash. But that I got so many I thought had been my fault.

Then I decide to try the knee brace -what a total scam. Despite being meticulous throughout the ordering process because of my previous experience, all of a sudden I find that I've ordered five of the knee braces, which was just totally incorrect. Despite cancelling the order IMMEDIATELY they said that the ordered already been processed and they subsequently arrived. It has to be said however that I did go through the refund process and did get all of my money back, and I was not out of pockets since I used a previously unused prepaid postage bag to return the items.

Never again.

I was looking at this knee brace on this site and all of a sudden the order was applied without me doing anything, the scammer was controlling my device, Took money from my account before I could do anything.
Contacted them immediately and told them to cancel this order and said it was too late.
You cannot get a refund, Do not go on this website they’re just robbing bastards

Ik zag al deze reviews voorbij komen.
Mijn vriend had ze besteld voor mij, omdat ik zoveel last aan de binnenkant van mijn knie heb. Ben al bij een fysiotherapeut geweest en heb oefeningen meegekregen.
Heel lang geen pijn gehad. Nu sinds een maand of twee weer last van dezelfde plek. Oefeningen gedaan en het hielp niet meer. Pijnstillers genomen, maar dat ging me te ver. Pleisters van Wellnee geplakt en heb sindsdien veel beter geslapen. Niet wakker worden van pijn, kon mijn been strekken. De pijnlijke plek is er wel, maar de scherpe randen zijn weg en kan beter lopen en opstaan. Zolang het helpt doe ik het. Of zit het tussen de oren. Zelf heb ik vaker dingetjes besteld voor andere dingen, maar bij deze moet ik zeggen, oke ik wacht af.

I ordered a knee brace tried to cancel the order they said it had been sent out + they tried to get two separate payments which were for a higher amount good job my bank picked up on it and got in touch with me do the bank stopped the payments going out

Achtung, Betrug. Auch wenn man nicht bestellt hat, sind plötzlich ganz teure mehrfach Bestellungen gemacht, ohne es zu realisieren. Bei mir lief das so: ich habe über PayPal bezahlt und bei PayPal haben die anscheinend ganz geschickt eine Verzögerung eingebaut, so dass PayPal mir die Abbuchung erst Stunden später anzeigt. Dadurch war ich davon ausgegangen, dass die Bestellung nicht durchgegangen ist und wiederholte sie und beim Wiederholen waren plötzlich 13 Packungen im Warenkorb für einen deutlich überhöhten Preis, was mir aber nicht angezeigt wurde beziehungsweise erst, nachdem die Bestellung aufgegeben war. Eine ganz üble Betrugsmasche.Anstatt eine Packung zum Test hatte ich plötzlich 13 Packungen keine Rückgabemöglichkeit, die totale Abzocke. Wir kommen gleich null. Das schlimme ist, dass die Anzeige über den Spiegel geschaltet worden war wodurch man den Boutique zu mindestens einen gewissen Vertrauensvorschuss gibt.

Ordered and almost immediately canceled order and followed their procedure. About half an hour later received notice that item had shipped - which was false - they were "preparing" it for shipping. In other words, they refused to cancel the order and I will have to pay return shipping to get a refund. Blatant set up to discourage cancelation and refunds. Don't buy here. If they had a good product, they wouldn't need to do this.

This is a scam company to be avoided. I tried to order one item and in the time my payment was being processed I got several upselling pop ups that I declined. However, upon the payment being taken Wellnee had added 4 additional items I did not authorise and charged me extra for them. I informed them immediately and they refused to rectify the issue claiming it was already shipped. They escalated this through their complaints chain and the manager had the nerve to offer a 30% refund on a fraudulent transaction before realising my bank had already refunded it and attempted to backtrack pretending it was already refunded from Wellnee. Pathetic customer service and unethical business practices. I got an immediate refund through my banks fraud team and advice on how to report their illegal activity. Advise everyone else scammed by them do the same.

Betrug und Enttäuschende Erfahrung mit Wellnee

Meine Mutter wollte nur eine einzelne Kniebandage bestellen. Beim Bezahlen wurden ihr plötzlich fünf Artikel berechnet, ohne dass sie das bewusst ausgewählt hat. Der Betrag war viel zu hoch und für sie schlicht nicht nachvollziehbar. Deshalb habe ich den Kontakt mit Wellnee übernommen, um die Bestellung zu klären.

Ich habe sofort versucht, die Bestellung zu stornieren, doch die Antwort lautete, es sei zu spät die Sendung sei bereits unterwegs. Es gab keinerlei echtes Entgegenkommen. Die Rücksendekosten in die USA sollen wir komplett selbst tragen. Ein Rabatt auf ein Produkt, das nie gewollt war, ist keine Lösung.

Fast alle Antworten wirkten automatisiert. Nur eine einzige Nachricht schien von einem echten Menschen geschrieben worden zu sein und auch die brachte keine wirkliche Hilfe.

Ich habe die gesamte Bestellung zurückgeschickt.
Leider habe ich erst im Nachhinein gesehen, dass viele andere Kundinnen und Kunden ähnliche Probleme mit diesem Anbieter hatten.

Ich kann Wellnee nicht empfehlen besonders nicht für ältere Menschen, die auf einen klaren und fairen Bestellprozess angewiesen sind.
Es sind Betrüger in meinen Augen.

Leider kann man nicht null Sterne oder Minussterne vergeben. Ich kann kaum glauben, was ich hier lese. Leider zu spät. Die gleiche Masche. Ich habe 2 Kniebandagen bestellt und auf meiner Bestellübersicht stehen 6 Bandagen, außerdem auf 2 Rechnungen. Sofort habe ich mich per email mit Wellnee in Verbindung gesetzt. Was ebenfalls höchst kompliziert war. Daraufhin habe ich weitere Lockangebote und Prozente angeboten bekommen. Eine Stornierung war nicht möglich, eine Änderung der Bestellung war nicht möglich. Selbst mein Recht vom Kaufvertrag zurückzutreten wurde ignoriert. Stattdessen wurde mir mitgeteilt, dass sie nichts tun können, weil das Paket schon unterwegs sei. Wahrscheinlich sitzt am anderen Ende ein KI Roboter names Felix, der immer die selben Antworten parat hat. Ich habe mir Rechtsbeistand eingeholt, die Firma bei der Verbraucherzentrale gemeldet und Anzeige erstattet.

This is yet another scam, the website is programmed to order you multiple packets even if you order 1!!
They take your money before you have approved it!!!
And then say you can't cancel the order because it's been dispatched, really? Less than 2 mins after realising that they had ordered multiple packs AND taken my money without permission
I know that can't be true
Now they have arrived ( from a postal address in UK) and I am instructed to return them to a USA address to the tune of £21.20!!!!!
DO NOT BUY FROM THIS COMPANY

Na lang wachten dan eindelijk ontvangen helaas ook niet wat de site beloofd ruim 40 euro antwoord 8,95 refund of retour op eigen kosten naar de VS met de huidige import kosten geen oplossing dat klarna ook in zee gaat met dit soort bedrijven

Wanted to order a knee brace. Got sent and charged for 8 of the things. Never got asked to authorise the charge on credit card so didn't even know until they arrived. They didn't work. To send back, was asked to return by tracked mail to US (very expensive) or they "very generously" offered a 40% refund if I kept the useless things that I hadn't ordered in the first place. I said no. Returned them and now they are even disputing the tracking details and still resisting refund. £80 lighter but much wiser. Avoid these scammers. They should not be allowed to operate in the UK.

Operating just this side of a total scam(maybe over the line totally), after reviewing others experience comparable to mine.
Placed an order, received more items than I ordered. Immediately filed for a return/refund abiding by they policy. Now no response and can't contact by phone of email.

Yes, after writing this, WellNee is a scam operation. I've filed with the Better Business Bureau.

(Follow-up: Apparently, my use of the BBB resulted in eventually making contact impossible before) AND receiving a FULL refund, including the item I DID NOT order AND did not have to return the items, which are long-gone in the trash.)