I purchased because of poor digestion, bloating and lack of energy. I am now half way through my second tub and happy with results with better digestion, which has improved my bloating, but the bigges... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Absoluter Scam! Man schließt ein Abo ab, kann es aber nirgendwo kündigen. Es kommen wieder neue Lieferungen, ohne dass man diese stoppen könnte. Rücksendung nur nach Australien gegen Gebühr, obwohl di... Se mere
I’m on month 4 of taking the super elixir. Amazing product, tastes wonderful both the original flavour and lemon and ginger. What a boost of energy , sorted my hot flushes which are no longer, my hair... Se mere
Virksomheden har svaret
I bought the Hydro Protein Elixir (passionfruit) for my 15 year old son to have before his 5am rowing practices - thinking it would be a lighter alternative to the hemp protein smoothies I curr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The pioneer of ingestible wellness. WelleCo is an Australian born company, founded in 2014 by Elle Macpherson as a result of her own personal wellness journey and discoveries. Our carefully curated collection of wellness solutions is underpinned by Elle’s philosophy that, with wellness, you can live the life you’d only dreamed of living. Feeling strong and alive, capable and confident. WelleCo is committed to empowering you to own your wellness journey. Naturally.
Kontaktoplysninger
Australien
- welleco.co.uk
3,2
Middel
237 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 42 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I am trying to contact WelleCo for an undispatched product
I am trying to contact WelleCo, regarding an undispatched item. After submitting four forms, none has bothered to get back to me!
29. januar 2025
Uopfordret anmeldelse
Besvarelse fra WelleCo
Hi Sandra,
Thank-you for getting in touch.
We are so sorry to hear you faced delays when waiting for a response from our Customer Service Team regarding your un-dispatched order. This certainly does not meet our WelleCo standards and values and we apologise for this.
Our team have reached out to you via email, with an order update and have organised a replacement order to be sent to you.
We appreciate your patience during this time.
We look forward to continuing to support you on your wellness journey and if you require any further assistance, we are more than happy to help.
Phoebe
WelleCo Customer Experience Specialist.
My concerns were eventually resolved
Final edit:
This company has worked hard to put the situation right, and I appreciate the effort Phoebe put into working things out with me.
The only reason I didn't give the full 5 stars is that another agent was simultaneously emailing me with conflicting data, and an excuse that wasn't necessary, accurate, or solicited. Her suggested solution was nonsense, especially compared to how much Phoebe was able to help.
I'm finally ready to tell my story.
I placed an order which somehow accidentally got placed to my previous address. I messaged them immediately to fix this.
Customer service got back to me 2 days after I notified them of the situation to say there was nothing they could do as they'd just shipped my order. I ordered another month's worth of the elixir during the time I was ignored and dismissed, and then i decided to move on.
I've since noticed the customer service of other companies, where the empathy is higher, and where my partner was offered a refund or replace when she experienced a similar issue (apparently shopify was the cause).
The fact the customer service focused on sales as opposed to service was more distasteful than their mediocre product.
Elle probably got paid loads for the pics, and her ghostwriter did a good job.... but this company conned me.
EDIT: So the reply is asking for my order number, but not telling me how sending them ANOTHER email will change what I have written here.
I will send yet another email, and will report back if my experience this time is magically different.
10. oktober 2024
Uopfordret anmeldelse
Besvarelse fra WelleCo
Hi there.
We are so sorry to hear of your recent experience with your WelleCo order. We greatly appreciate the time you have taken to share this with us and allowing us with the opportunity to improve.
So I can best assist you, do you mind sharing your order number?
Our community is the heart of our brand and this situation does not align with our core values as a brand.
I look forward to hearing from you.
Phoebe H
Customer Experience Specialist
Options for cancelling
For those having problems cancelling you can block payments via your bank or use the charge back facility on your bank card. You can also contact consumer rights in your country if the companies customer service does not reply. You do not have to settle for being ignored.
All green juices taste terrible,add other juices or make into a green smoothie. This is what i did with an alternative brand collagen drink which was pineapple flavoured. Spiriluna is a example of a strong taste, but you get used to it. I also created a smoothie with it.
I won't be ordering online now as the lack of customer care response makes the positive reviews look like AI reviews.
24. januar 2025
Uopfordret anmeldelse
Besvarelse fra WelleCo
Hi there.
We appreciate the time you have taken to share your feedback with us, however are sorry to hear you are disappointed.
We encourage our WelleCommunity to reach out to us via customerservice@welleco.com if they need to change, cancel or return an order. We are always happy to accomodate and do our best to assist.
If you have any specific questions or require assistance with a previous order please get in touch! Our community is the heart of our brand.
Stay Welle,
Phoebe H
Customer Experience Specialist
Not really a review to be honest
Not really a review to be honest, but just a comment to the company. I am on here doing research before deciding whether or not to buy and one of the very first things I noticed is that you reply to all the customers with good comments and ignore the -ones. That’s a huge red flag. and poor Customer Service to say the least.
22. januar 2025
Uopfordret anmeldelse
Besvarelse fra WelleCo
Hi Shelley,
Thank-you for taking the time to get in touch.
We greatly appreciate your feedback in regards to our customer service.
We want to assure you that our WelleCommunity is the heart of our brand and we take pride in attending to all feedback - the good and bad.
We apologise if we have not previously responded in a timely manner, however appreciate your comments as this allows us to grow and improve.
Disappointed and red flags with their ingredients claiming to be gluten free when they are not!
I bought three of their products - super elixir that claims to be gluten free but it has gluten and I found out due to having a immediate reaction after taking it triggering a flare up / relapse that I have not had for almost two years by avoiding gluten. I am angry as I find their claim of being gluten free irresponsible, dishonest and reckless. I also bought the clarity capsules which again after finishing a whole tub - feel zero effect whatsoever. Finally the collagen is ok but there are better collagen powders out there. I would like to find out how they claim gluten free when the super elixir uses Barley as one main ingredient.
19. januar 2025
Uopfordret anmeldelse
Besvarelse fra WelleCo
Hi Cia,
Thank you for getting in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We sincerely appreciate you taking the time to provide us with your comments as this gives us valuable information to continue to improve.
Under the recently updated FSANZ labelling requirements, we are required to call out any ingredient containing wheat even when classified gluten free.
The wheatgrass in The Super Elixir is derived from the young leaves rather than the grain, which contains the allergenic protein and is therefore gluten free by ingredient. Every batch of The Super Elixir is also tested for gluten to ensure it’s gluten free.
I can confirm that The Super Elixir is 100% gluten free and safe for those with intolerance or coeliac disease.
If you have any further questions, please let me know.
Stay Welle,
Phoebe H
Customer Experience Specialist
Treats customers with contempt - AVOID
I tried the Super Elixir for a few months, but wasn't feeling any benefits. I had a blood test which showed that several biomarkers were unusually high - and my doctor said it was probably due to the fact that I was not absorbing the Super Elixir properly. She advised me to stop taking it. I went online to cancel my subscription, but unfortunately I saw that the payment for the next instalment had been taken out earlier that day. I tried to contact WelleCo online to say that I wanted to cancel the order, but I heard nothing and the package arrived in the post two days later. Since then I have tried to contact them again through the website and through customer services, but I have heard nothing. I find it extraordinary that a company with Elle MacPherson's name attached to it could treat its customers in this way. Firstly, by failing to warn them that the next instalment of a subscription is about to be taken from their bank account; secondly by stating that refunds are not accepted - which contravenes the statutory 14-day 'cooling off period' in the UK, under the Consumer Contract Regulations 2013; and thirdly by ignoring attempts to contact them. My advice to anyone considering buying this expensive product is to steer well clear. Hopefully this review will jolt them out of their complacency, but if not, I will be forced to take further action to get my money back.
19. december 2024
Uopfordret anmeldelse
Besvarelse fra WelleCo
Hi Rebecca,
Thank-you for taking the time to get in touch.
We are sorry to hear of your recent experience when trying to cancel your order and reaching out to our Customer Service Team.
We send our community a reminder email prior to their upcoming subscription renewal and are sorry to hear that you did not receive this. We would love to help resolve this for you.
Can you please share your recent order number so our team can further assist you and provide you with a refund?
I look forward to hearing from you.
Stay Welle,
Phoebe H
Customer Experience Specialist
Where's the customer service for this company??!
Subscription order placed over 2 weeks ago and not a murmur of dispatch notification. Chased several times, via email and their contact form. Nothing, absolutely nothing. The products are not cheap and the non existent customer service should be better than this. Where is my order i paid good money for?!
30. december 2024
Uopfordret anmeldelse
Besvarelse fra WelleCo
Hi Juliet,
Thank-you for taking the time to get in touch.
I am sorry to hear of your recent experience and would love to resolve this for you.
We aim to dispatch all orders within 24-48 hours of the order being placed. We apologise that this has not been your experience.
We would greatly appreciate if you could share your order number so our team can provide you with an update on your order and make further arrangements if necessary.
I look forward to hearing from you.
Phoebe H
Customer Experience Specialist
Taste no good
I bought the tree pack of The Super Elixir original (Pineapple and lime). It was my understanding that the taste would be more fruity, but i was very wrong. It literally taste of dried and blended greens, not in any ways nice. Im still on the first pack after 5 weeks. Its not enjoyable at all.
14. januar 2025
Uopfordret anmeldelse
Besvarelse fra WelleCo
Hi Rikke,
Thank-you for taking the time to get in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed and The Super Elixir isn't as you expected.
The Super Elixir is a greens powder, with Barley Grass and Wheat Grass as one of the primary ingredients within the formulation, so therefore will have an underlying earthy taste.
Whilst we have customer's who definitely drink The Super Elixir on it's own or we recommend to also put into smoothies alongside Frozen Fruit, Vegetables and the Nourishing Protein.
We would love to send you an alternative flavour for you to try. Our team have reached out to you via email with further information.
Stay Welle,
Phoebe H
Customer Experience Specialist
Excellent Product
The Evening Elixir has become my ritual night time drink that I look forward to before bed. Great tasting combined with all the ingredients I was looking for.
21. december 2024
Besvarelse fra WelleCo
Hi Karen,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear you’re loving The Evening Elixir and that it’s become a positive part of your wellness routine. We look forward to continuing to support you on your beauty-through-wellness journey
Stay Welle,
Kate
Customer Experience Manager
I believe in the Welleco products
The information provided is thorough and comprehensive. The videos also helped convince me to try the products. My own experience is similar and I was trying to find a resolution that would help to improve my daily life and routine. Overall, my skin has improved and my sleep is much better. Hopefully, I will see more results over time.
18. december 2024
Besvarelse fra WelleCo
Hi Suzanne,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Amazing products.
Amazing products.
I’m using the Elixir since 2018 is a game changer.
20. december 2024
Besvarelse fra WelleCo
Hi Laura,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Delivered safely and great product to…
Delivered safely and great product to help my partner sleep better
20. december 2024
Besvarelse fra WelleCo
Hi Annie,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Rubbish Service
Hi - I'm trying to cancel my subscription with them and have been trying for 3 months and they keep charging me. Does anyone have their contact number?
8. januar 2025
Uopfordret anmeldelse
Besvarelse fra WelleCo
Hi Shivani,
Thank-you for getting in touch.
I am sorry to hear you recently had trouble cancelling your subscription.
I can confirm that your subscription has now been cancelled.
Please reach out to our Customer Service Team via customerservice@welleco.com if you require any further assistance!
Stay Welle,
Phoebe H
Customer Experience Specialist
Super elixer blood orange
I bought the super elixer in blood orange, tastes great and I experience healthy benefits on my stomach. Mixes very well with water, but not with juice unfortunately. Customer service is very friendly; my discount code did not work, so I got an extra discount on my order.
5. januar 2025
Uopfordret anmeldelse
Besvarelse fra WelleCo
Hi Martine,
Thank you so much for taking the time share your feedback!
We’re thrilled to hear about your positive experience with WelleCo and our Customer Service Team. We are excited to continue supporting you on your beauty-through-wellness journey.
If you require any further assistance, please let us know.
Stay Welle,
Kate
Customer Experience Manager
I am writing to express my concerns…
I am writing to express my concerns regarding a recent order I placed with your company. I purchased a powder product from Welle, and simultaneously ordered the same powder from another company same product.Upon receiving both products, I noticed several discrepancies that have led to my dissatisfaction and doubts about the quality and authenticity of your product.
Firstly, the powder from Welle differs in color compared to the one from the other company. This variation raises questions about the consistency and quality control of your products. Additionally, the bottle you sent to me with the powder, its leaking.
These issues have caused me to question the reliability and trustworthiness of Welle as a supplier. I am now hesitant to place future orders and am concerned about the safety and efficacy of the product I received.
I kindly request an explanation for the differences in product appearance and the leaking bottle. Furthermore, I would appreciate information on the measures Welle takes to ensure product quality and consistency. Your prompt response will assist me in deciding whether to continue purchasing from your company.
1. januar 2025
Uopfordret anmeldelse
Besvarelse fra WelleCo
Hi Alina,
Thank you for getting in touch.
While we love to hear feedback from the WelleCo community, we never like to hear that you are disappointed. We do however, sincerely appreciate you taking the time to provide us with your comments as this gives us valuable information to continue to improve.
Every batch of WelleCo product undergoes a stringent quality testing regime, to ensure each batch complies with global regulatory standards, including the FDA and World Health Organisation (WHO) recommendations and requirements.
We would greatly appreciate if you could share the batch number of both products with us so our Quality Control Team can further investigate.
We would love to send you a replacement order, if you could share your original order number, our team can certainly arrange this!
I look forward to hearing from you.
Stay Welle,
Phoebe H
Customer Experience Specialist
Besvarelse fra WelleCo
Hi Maria,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Besvarelse fra WelleCo
Hi Caroline,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Wrong flavour sent and didn’t skip the…
Wrong flavour sent and didn’t skip the order
14. december 2024
Besvarelse fra WelleCo
Hi Veronika.
We are so sorry to hear of your recent experience when receiving your order.
We would love to resolve this for you and would like to arrange for the correct flavour to be sent to you.
Our team have reached out to you via email with further clarification and information in regards to your subscription account.
Stay Welle,
Phoebe H
Customer Experience Specialist
Good quality product
So far I’ve tried a few of the WelleCo products and I have found all of them good quality. My favourite is the Super Elixir, in particular I have noticed my energy levels improve and less brain fog in the morning. I would recommend.
20. december 2024
Besvarelse fra WelleCo
Hi Shelley,
Thank you so much for taking the time to provide this great feedback!
We’re thrilled to hear about your positive experience with WelleCo and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Feeling good!
I’ve been taking the collagen, super elixir and evening elixir for a few months now and all I can say is that this is the first Christmas in about 4 years that I haven’t got sick the moment I wound down from work!
15. december 2024
Besvarelse fra WelleCo
Hi Rachel,
Thank you so much for taking the time to share this great feedback!
We’re thrilled that the products have made such a positive impact on your health and are excited to continue supporting you on your beauty-through-wellness journey.
Stay Welle,
Kate
Customer Experience Manager
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.