Well Polished Anmeldelser 

5 cleaners in 6 months!
First cleaner was very good and did a thorough job but unfortunately took advantage of nobody being at home and leaving early
Second cleaner took multiple cigarette breaks and the house ended up smelling of cigarettes
Third cleaner skimmed over the house did the work in just over 3 hours when we pay for 4 hours and took away our recycling waste.
This caused major worry over identity theft
Fourth cleaner was the best by far but unfortunately left to go on holiday for 6 weeks
Fifth cleaner was ok but quite a few things were not done properly and some areas of the house left completely.
The agency knew about all these issues and would find a replacement but to my surprise they didn’t seem to concerned about the recycling being removed from our property and the response was that they had never heard of anyone doing it before and the rubbish had been disposed of at a bin site.
If this was a public bin site our personal details would have been at risk and we could have potentially been fined for fly tipping.

Surely something like this should be in the contract between cleaner and agent that nothing is removed from the property.
I don’t recommend this service and felt that the support from the office was not adequate.

I needed a cleaner at very short notice to help with moving out of our old house, and was completely stressed out. Within 24 hours of contacting Well Polished they had arranged someone and the job was done to a very high standard. Cannot tell you how appreciative I was of the emergency help and the amount of help the team gave to make sure I was looked after. Great job all round.

Lovely well polished staff, quick, excellent finish and efficient, house looked great 😊

Great communication and great service. Arranged a deep clean at short notice, two cleaners turned up on time and did a great job. Will be using them for a our regular clean going forward.

Emma from Well Polished has been cleaning for my elderly dad for several years now and has been brilliant. She gets everything done in the allotted time and does a great job.
She’s also great company for him when she’s there.

Reliable and thorough I would definitely recommend Well Polished.

Absolute disgrace, sent a girl out with no hoover , cleaning materials i go get some no cancel to another date . Finally starts 2 hour job text me because i got out the way feeble excuse gota pick sister up . Done an hour paid her for two , dont want the job now . If they dont want to arsed wat are they in the job for ? Joke proper shite.

Unfortunately, we've decided to cancel our contract after trying two different cleaners from this agency.

Our first cleaner was actually very thorough, but we ultimately lost confidence due to repeated issues around punctuality, the time spent at the property and trust. We have a door camera that records arrival and departure times, so these were not matters of opinion. To the agency's credit, they assigned us a different cleaner, and we genuinely hoped the experience would improve.

Unfortunately, it did not.

Our latest appointment was booked as a weekly three-hour clean, starting at 2:00 pm. The cleaner left after approximately two hours, explaining that everything had been completed in our three-bedroom house.

After she left, I walked around the property and immediately found multiple areas that had clearly not been cleaned, including dead insects on the bathroom floor, hairs left in the sink, dust and stains still visible on the office desk and shelving, leaves remaining on the carpet and rug, and breadcrumbs left on the kitchen floor. I have photographs of all of these, which I'll attach to the google review as TrustPilot does not allow to attach photos.

The cleaner also commented that the house would be easy to clean because we'd been away. We don't have children or pets, yet I still had to spend time cleaning the house myself immediately afterwards.

This has been particularly disappointing because we've recently experienced two family bereavements and I've also undergone major surgery. We hired a cleaning service specifically to reduce stress during a very difficult period, but instead we found ourselves having to inspect and reclean the property after the weekly scheduled cleaning.

After two separate experiences with this agency, we no longer have confidence in the consistency or reliability of the service and have therefore cancelled our contract.

Based on our experience, I cannot recommend this agency.

My son found this company as I was in need of a cleaner having broken my shoulder.
Paula was pleasant, efficient and found me a cleaner and a day that suited me.
Rhiannon came and was a good cleaner, thorough and trustworthy. She just gets on with the job. I would thoroughly recommend her. And would use this company again in future

Writing from my own experience as a cleaner for Well Polished, I can honestly say my only regret is not joining the company sooner!

I came across Well Polished on Indeed when I was around 8 weeks into maternity leave and decided to apply to top up my income. The biggest selling point for me was the flexibility to work around my own schedule, which was incredibly important as I adjusted to life as a new mum. Being able to choose hours that fit around my family has made such a difference, and it’s given me the perfect work-life balance.

Alex is an absolute pleasure to work for. She is always friendly, approachable, and quick to respond whenever I have a question or need support. No question ever feels too silly, and she’s always patient and happy to help which has been especially reassuring with the occasional “baby brain” moments! It’s so refreshing to work for someone who genuinely cares about their cleaners and wants them to succeed.

The whole experience has been positive from the very beginning. Communication is excellent, clients are matched thoughtfully, and I’ve always felt valued and supported. I would highly recommend Well Polished to anyone looking for flexible work with a company that truly looks after its team.

I’ve been using this cleaning company for over a year now, and they’ve been consistently excellent. They’re always reliable, punctual, and do a thorough job every time. It’s such a nice feeling coming home to a clean, fresh house, and I really appreciate the attention to detail they put into every visit.

The team is friendly, professional, and easy to communicate with, and they’ve always been flexible whenever I’ve needed to make changes to my booking. I wouldn’t hesitate to recommend them to anyone looking for a trustworthy and dependable regular cleaning service

Initially we had a deep clean of my disabled sister’s apartment, which went well - so we asked to have the same cleaner on a regular basis. Unfortunately the cleaner gave up cleaning - not the fault of WellPolished but since then communication has been dreadful. I want to chat about a replacement cleaner before booking (sister is autistic and needs someone who understands her ‘quirks’) - WellPolished say they will call me, but don’t do so. Will be looking elsewhere now.

Lois deep cleaned my Dads bungalow.
She did such a good job it was completely transformed.
Thanks so much Lois.
Mark in the office was also very helpful.
Would recommend this company.

My first ever time of been in desperate need of a cleaner,due to illness and old age,I have felt SO overwhelmed at all of the hard work Dear Rachel did for us today....in such incredibly overwhelming heat too. Thank you SO much Rachel...and to WELL POLISHED Katrina at LEAMINGTON SPA .

Timely response. Good service. Understand needs of customer. Good quality.

Highly recommend. Very good service.

I would not recommend this company!

Although they were able to provide a cleaner at short notice for a deep clean of a large residential property, the overall experience was extremely disappointing and fell well below expectations.

The cleaner arrived late without any communication or courtesy call to explain the delay. Even more concerning, after entering the property, she covered the home’s security cameras. When questioned, she claimed it was accidental, but the CCTV footage appeared to show that the cameras were deliberately covered. This immediately raised serious concerns about professionalism and trust.

One of the most upsetting aspects of the experience was discovering that my Bible had been thrown into the bin without my knowledge or consent. Regardless of whether this was intentional or accidental, I found it highly disrespectful and completely unacceptable. Personal belongings, particularly items of religious significance, should always be treated with care and respect.

Before the appointment, the company advised that the allotted time might not be enough to clean the entire property thoroughly, so we agreed to prioritise key areas, particularly the kitchen and bathroom. Despite this, these rooms were left in an unacceptable condition. There were still crumbs on the floor, skirting boards had not been cleaned, surfaces were not cleaned properly, a bucket of dirty water was left behind, and there was an unpleasant lingering smell after the cleaner had left. Overall, the cleaning lacked attention to detail and did not meet the standard expected from a professional deep-cleaning service.

My dealings with Ally were equally disappointing. Rather than handling my concerns professionally, I found her communication to be dismissive, rude, and unhelpful. My concerns about the quality of the cleaning and the cleaner’s conduct were not addressed appropriately, and there appeared to be little accountability or willingness to resolve the issues. Instead of acknowledging my concerns or offering a meaningful resolution, I was left feeling that my complaint was not taken seriously.

The standard of cleaning fell well below what was advertised and expected. Combined with the cleaner’s poor attention to detail, the handling of my personal belongings, poor communication, and unprofessional customer service, this experience caused unnecessary stress and disappointment. Based on my experience, I would not use this company again or recommend their services to others.

Great service from Mark to arrange a deep clean of my apartment. Booking process was smooth and Kalina was very professional and did a fantastic job. Would definitely recommend this company!

Alex at Well Polished in Lancaster has been really helpful getting me set up with a regular cleaner, excellent communication and clear cost guidelines. Had my first clean yesterday and had an unprompted compliment from my friend in the evening saying the bathroom had never been so clean. Really appreciate the hard work Martha put in, she was lovely and really efficient.

5 star service! Excellent communication and extremely caring! Very thorough cleaning for my Mum who has Alzheimer’s.

Well Polished has been very easy to communicate with and has provided consistently high standards of staff. We have used Well Polished for the last three months and we have no hesitation in recommending this company.