We Buy Any Car® USA - Stow, OH Anmeldelser 

Besvarelse fra We Buy Any Car® USA - Stow, OH

Opdateret den 7. okt. 2024

Hi Krista,

Thank you for taking the time to leave feedback about your appointment. We’re sorry we couldn’t deliver a positive experience and we’re eager to connect with you to address your concerns. We take customer feedback seriously, and our leadership team has made many attempts to reach you regarding this issue.

We pride ourselves on transparency, we want customers to understand why we arrived at the valuation we did. Hopefully you were invited to join us during the physical appraisal of your vehicle, and everything was communicated to you clearly throughout your appointment.

Condition plays an important role in a vehicle's resale value. No two vehicles are the same, and like any reputable buyer, we need to confirm a vehicle's condition by performing a physical inspection at our branch. Unfortunately, our branch manager found some issues outside of normal wear and tear that we had to take into account when making our firm offer. Our inspection showed some rust issues throughout the vehicle, the check engine light was illuminated, and when we hooked up an OBD2 reader to the vehicle's onboard diagnostic computer, it returned a P2097 code. I pasted that code below for full transparency. Unfortunately, these items negatively impacted what we could offer for the vehicle.

P2097 - Post Catalyst Fuel Trim System Too Rich Bank 1

We know you have many options when selling a vehicle and we truly appreciate your business. We have exhausted many efforts to reach you, and would still like to start a conversation to hopefully make things right. Please reach us at customerfeedback@webuyanycarusa.com and a member of our team will gladly work with you to resolve any customer service issues you may have.

Kind Regards,
Mike, on behalf of webuyanycar.com

Besvarelse fra We Buy Any Car® USA - Stow, OH

Opdateret den 6. maj 2024

Update 5/6/2024 - Thanks for taking time to speak with Area Manager Joe about your customer service experience. We hope that Joe was able to address your concerns about the paperwork and reassure you of our commitment to giving every customer a fast, safe, and fair way to sell their car. If there is anything more we can do to give you a five-star customer service outcome, please let us know!

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Hey Ron,

Thank you for leaving a review. We value your business and we’re grateful we could purchase your 2002 Toyota Avalon.

We understand signing paperwork can be tedious, no one enjoys it. It can be frustrating and we hear your feedback loud and clear. We always try to keep paperwork to a minimum whenever possible, however, certain documents are required for us to legally purchase your car.

We value your feedback and our leadership team would love to hear more. We’ll be reaching out to you directly by phone and hope to have the chance to connect 1-on-1. We would love to discuss your experience and also address any concerns with price.

Thank you for letting us know we could do better. We always want to deliver 5-star service and if there’s room for improvement we want to act on it. Hopefully we can connect with you directly and see what we can do to give you that 5-star experience all our customers deserve.

Kind regards,
Kevin, on behalf of webuyanycar.com