WebEx Anmeldelser 57

They did it again!

Yet another update to make the webex client completely unusable.

Now the new webex app open a strange panel where you can t just start a meeting, you have to go to a different panel and schedule one. The a new window pops up, and you can only invite guests (whatever that means) with no option at all to just get the session link. So you need to input email addresses directly there to be able to invite people.

Great work making this a big time waster everytime we need to do a meeting. I still have a few customers using webex only sadly, but everybody else moved to Zoom for these reasons. Webex used to be a tool for support to help customers, now it s barely a tool to set up voicecalls.

Literally 5 minutes after leaving this review I started a session - cant even see the chat at all, cant take or request control. issue apparently known as per multiple forums on the net.
Well, this is enough. I am deleting webex client from my computer as it is worse than useless.

[update]
Peak inefficiency has been reached. The interface is now completely full of buttons and submenus making the simplest thing confusing. Yesterday after about 3 hours of attempt, I managed to have my father joining a session. This took just 3 hours to share a screen, and will take a few more to allow to share control. We gave up eventually after I had to expel my father from the session after he looked for 15 minutes for the button to stop sharing. Extremely frustrating experience. This is completely overcomplicated, we need a new tool to simply be able to share desktop with remote session. Currently creating a meeting involves launching the app, click on 'start meeting' then on the new pop up window login, then on the third pop up window click 'start meeting'.. How many more steps will you add to this? I can t wait for the next update where most likely more useless option will be added to clutter the interface(s).
Like Zoom.

Absolutely horrible. Why is it necessary to complicate things by needing to call in simply to hear the meeting? Not user-friendly at all.

The amount of time it takes to even load is absymal. Only with webex, have I ever tried to join a meeting five minutes early, but ended up twenty minutes late. This is easily the worst video conferencing program I've ever used.

Tried to enforce a "30 days notice to terminate" clause and rebill me; when the Terms of Service mentions no such thing, and the intial offer webpage has "no commitment".

The admin part is very clunky and was unable to cancel my subscription which got renewed and has only been cancelled after taking up with support.

Would recommend staying clear of this as a service

while using it (and chrome) for some reason or another my pc started lagging (90% cpu usage and up -- under normal circumstances i can even run intensive games with only 30-80% usage..) and after some time the explorer.exe died. after restarting it my HDD didn't show up and my pc crashed after some time.
after fixxing windows with the installdisk-repair i still wasn't capable of finding my hdd (diskpart.exe finds an 0mb usb, which it cant use and aomei, chkdsk, ect dont even find it anymore..)

The worst customer experience I ever had with any company, now 2-3 months trying to get an invoice in my account that is not showing up and no one can explain why the invoice is no longer with my company info and how to make a new invoice with my company id.

It's like Hotel California: "we are programmed to receive, you can sign out anytime, but you can never leave".
Easy to subscribe, impossible to cancel. Even the instructions on how to cancel your subscription don't work, nor does the help link. I ended up blocking my credit card. I dare you to take this to court, Cisco Sys (I have screen shots).

It is so easy to subscribe, but impossible to stop the subscription and billing.

Spent an hour trying to log in, faced a whole slew of technical difficulties. Missed an entire meeting. Customer service didn't help either.

As an independent training provider over the last few months I have been using MS Teams, Zoho Showtime and Zoom for training. One corporate client insisted that we had to use Cisco Webex. The whole this was a shambles.

Firstly, the website doesn't make clear that 'Meetings' and 'Training' are two completely different products. No where does it explain the features, or the cost difference. Hence I ended up with the wrong product. After speaking to the inappropriately named 'Customer Success Team' I was told this couldn't simply be converted. I had to wait 2-weeks to have a sales call, by which time I'd missed a deadline.

Once I had access to Webex Training I realised the product is AWFUL. By far the worst online platform I have used. So I decided to cancel the Training subscription and if the client needed me to use Webex use the much cheaper 'Meetings' product.

In the sales call I was CATEGORICALLY told that this was a rolling monthly contract that could be cancelled at any point. I specifically asked this question because I knew I would only need it for the duration on the one client contract.

On 12 July I requested the cancellation of the contract. It wasn't actioned.

Two weeks later I got an stream of emails asking me to confirm I wanted the account cancelled. Which I replied to. Since, I'd requested it and confirmed it, I foolishly assumed that it had been done.

Then I get an invoice for the account. So I phoned them. A helpful guy, told me that the cancellation came after monthly date so I would have to pay for the second month but that he would action the cancellation immediately. On the 17 August I got an emailing confirming the cancellation.

In the meantime I got a sales call following up on my original inquiry in June (for a product I'd taken out, hated and was trying to cancel)!

A month later, another email - in which my name was wrong and it was so full of syntax errors that it was hard to read.

This time I was told that I couldn't cancel my account because it was a one-year subscription. This was the first time this had been mentioned and certainly NOT what I was told in the sales call.

I replied clearly laying out my case and attaching evidence that I'd been told the account had been cancelled. Again, I was told (25 August) that a request to cancel with immediate effect have been sent to the cancellation team. I got no further details until today 3 September, when I receive yet another bill.

I phoned again and was told again that I was on a one year subscription - which I wasn't. They have again promised to look into it but I'm not holding my breathe.

If you like confusing, clunky and counter-intuitive software and have plenty of spare time to waste dealing with the inefficient and ineffective customer services department at Cisco. Then Webex is the product for you.

If on the other hand you want a smooth product and responsive customer service, try Zoho or Microsoft!

I work for an educational charity and since last week, most of us have been working from home. One of the teachers I assist has chosen Webex to deliver the lessons.
We use the free licences to run our classes.
I am not the host but my colleague said it is pretty straightforward to set up.
The host sends an invitation to all students and they click on the link. Then they download the app. On a laptop, you can use it through your browser.
If you don’t have a cam, no problem, a webcam is not a requirement, some of our students cover theirs for privacy but a microphone is essential.
Of course, you can type in your comments or questions but if you work from your phone, it is not very practical.
Other than that, Webex seems reliable but I think you need a fast internet connection. Too slow and it might freeze.
Today, another tutor will be using another platform so, I will review it too.

Just ended a call with Webex billing support for a charges I want to dispute. But the customer service center is a complete disaster. Not only unhelpful and not listening to solve customer issue. All she cares is how i should be talking based on her standard. I cannot at any single moment express my unhappy emotion. So I have decided to let her win the fight but I cancel the services right away and instructed everyone in my organisation to stop using them. Also the technology is so dated versus the like GoToMeeting and Zooms. Very unreliable platform. I am glad I am out now and do not need to handle them anymore.

Webex hasn't been updated for years. It's unreliable, difficult for attendees to join and the customer service and technical support is appalling. I'm waiting for someone else to do a better job.

I should have known how bad they would be from my first attempt to call Webex to join their Event Center.
It's impossible to get anyone on the phone, even a sales person when you're tying to sign-up.
Audio completely failed when attempting to play a recording to webinar attendees. Tech support were slow to investigate, resulting in the cancellation of our events. When a response finally came a week later, and too late for our event, it was clear that they had completely failed to understand what the problem was.
The account was obviously then cancelled. When the invoice was received there were hundreds of pounds of charges for attendees calling into the broken event. These charges had not been mentioned by the sales person.

Love the company. Used first time today