Gustin Anmeldelser 146

I understand a wait of 5+ months during this time when there are ongoing global procurement issues. It was when they final arrive and they are a mini version of what was ordered. Just because you put a tag on them that says they are 32 doesn’t make them 32. They measure as 26 by Gustin own measures on their site. And it is almost as if the legs were put on backwards with the thigh being incredibly tight and tapering out to the calf. I am glad I just bought the one pair to test out the fit because I will never buy again now. I will be reviewing at every other site to warn people to avoid at all cost. I did email the company to give feedback but have not heard back either.

Ordered Medium size many times and did not have much issues but they sent me Small size and labelled it Medium. I compared their own items and sent them pictures but instead of owning up to their mistake they clarified how they measure and that it will expand. In my experience all their items actually shrink, And I was shocked by their audacity to explain me how I am measuring incorrectly. Such a shame. Never buying from this liars again.

Awesome service! Great way to get high quality products with a very unique style at a very reasonable price for the quality of fabric you get!

Only complaint is that they often times take a lot longer to get you your product than they project, so minus 1 star for that

Value is off the charts. Great quality for price. Problem is they deliver late. Don’t expect them by a certain date.

I really wanted to like this company. I ordered 11 pairs of jeans from them over the years. Mostly ok but a few times the quality was off. Top Buttons that broke off. Eye seams that came unravelled and sizing that is inconsistent and some times way, way off. Like a size 29 when you ordered a 32. I Could not even pull them up or do up a single button.
Delivery is very slow. I ordered a warm fabric pair in the fall/early winter and did not receive the pants until Summer of the following year, when it was too warm to wear them. The fit was way off and when I reached out to customer service to swap them out or return them they refused. As a customer, I did not feel appreciated or cared for. Their customer service pretended like they cared, but in the end they did not stand behind their talk. I won’t be buying with them again. Too bad. I really wanted this company to succeed.

Shipped wrong pants (different colour scheme, LESS ATTRACTIVE) though the label is correct, a funny thing. The built quality, especially button holes stitching, is not overwhelming taking in account the waiting time. Lightweight fabric, robust buttons. Overall mixed bag.
....Size one size up to your regular
PS. It's just a theory but I was among the last to be dispatched. Provided that, the entire batch was mishandled with the right label on the wrong pants I don't think I was the first one complaining. Very very strange company policy putting it mildly.

Sizing is off, way off. Size I get with all other American manufacturers is way to small. They say they do not use "vanity sizing" which basically show their own vanity. Wait time is longer than they say, this along with the arrogant customer service makes them a no-go.

There are several points to consider if thinking about doing business with Gustin. First, understand that you will be waiting for several months to receive your items because Gustin is a “crowd-funded” business, meaning they run “campaigns” to take orders which are paid in advance, before items are manufactured and shipped. The design and quality is excellent, however the sizing is rediculously small; order two sizes up! All clothes are completely woven, cut and sewn in L.A., California.
For the quality of their products, value is quite good.

I wanted to share some positive experiences I have personally had with Gustin over five years of ordering a variety of items from the company.

I absolutely love their heavyweight T-shirts. In my opinion you can't beat them for the price, especially for something that is American made. I also love my 1968 jeans — also an unbelievable value for an American Selvedge denim. I stand by the quality of these items and will certainly order more in the future.

Earlier this year I ordered a few items from Gustin and neglected to update my address in their system after moving. The items were shipped to my old address, and the new homeowner did not forward them or return to sender. Even though this was not Gustin's fault, they offered to send me similar items from their stock to replace the items I never received. They could have just told me tough luck, but I really appreciated that they made sure I didn't walk away empty-handed.

Orders the 8-pack garment dyed v neck t-shirts. Took 4 months to receive. The colors are not at all like the picture, and, despite carefully checking the size chart measurements, they run very small. I’ll never order from them again. I don’t know what happened to this company. The quality used to be so good. These look like they came from Wish and have a Agustin label sewn on.

I’ve been purchasing from Gustin for at least 5 years. The range of fabrics and Made in America appealed to me. I did not mind waiting 2-3 months.

This year the wait has been over 6 months,
e. g. I ordered wool blend 5-pocket pants in December. Now July. Who wants wool blend pants in July?
The company’s updates on construction process are ALWAYS highly optimistic. The latest delay was blamed on sewing staff taking vacation time over July 4.
I have recently bought STOCK product satisfactorily.
I doubt I will ever enroll in another campaign again.
I think their growth over the years outgrew their production systems. Sad.

Delivered a product significantly different from what was advertised, agreed to a refund including my cost of shipping, then only gave me a shipping credit which effectively forces me to spend more with them on inconsistent products in the future. On top of that it took them four months to fulfill the order.

Dyanna is not to be trusted, and the entire company has declined significantly. Shop with other organizations.

I backed a campaign in early January 2022. The website showed an estimated ship time of late February at that time. In March I emailed asking for an update and was told about 'unexpected delays'.

I read plenty of bad reviews here, so that bummed me out. The jeans finally arrived in mid June, 6 months later. And they didn't fit. I'd been wearing a pair of Gustin Jeans I ordered 6 years ago and at that time it didn't take long to receive a pair after a campaign was funded.

I ordered the same size and fit and the new ones didn't fit. I returned them and now I have a credit. I don't want to wait another 6 months to possibly receive another pair of jeans, so won't be backing another campaign. Their stock store also has nothing my size... so I feel like I just threw away $200.

Honestly pretty pissed. This company has done nothing to make this experience good or make me feel valued as a customer. Won't ever buy from again.

They get 2 stars because the quality of jeans that arrived looked great. But the experience felt labored and a hassle. I even had to pay the $16 postage to return the damn jeans.

Unexpected delays, runs behind schedule. I have ordered now 3 pairs of jeans from Gustin over 5 years, if you have a whole season to wait before sporting the clothes and are running a tight budget, its a good option. I have had to replace the jeans after about 18 months of use. I think the quality is good but if you get them tight you will run right through them.

I am tired of them to be honest, it will be a while before I use them again (probably 18 months)

My god this company is bad. I really, really, really wanted to like them, since the business model makes a lot of sense. In theory. In practice it only works if they get the sizing right. And they don’t. Sizing varies dramatically from item to item, and even the same size jeans ordered twice could be quite different. I’ve had to return most of what I’ve bought, and when you wait 6 months for an item and are on the hook for shipping and can’t get anything better than store credit for a return… we’ll, that’s just terrible. I kept getting tempted by them because the stuff looks so good, but I can’t do it anymore and I don’t think you should either. If you desperately need some unique denim at a decent price and are willing to go through a LOT of hassle and maybe be disappointed in the end, then go for it. Otherwise, I’d stay away.

UPDATE: I’ve been waiting 8 months now for a pair of pants. They were listed as “shipping now” over 2 months ago. Last week they just revealed that none of the pants in this run passed quality control, and they’re all being remade. I expect it to be a full year from initial purchase to delivery, if I receive them at all. And the odds that they’ll fit? I’m not hopeful. Really, stay away.

Gustin fails over and over. I ordered a Dopp kit recently. Waited four months for it to arrive. Great quality but it’s ridiculously small. What a scam.

It is absolutely ridiculous how long it takes to receive your order. I have been waiting 5 months to receive mine and I was hoping the (heavy waxed) jeans would be ready for winter. Sadly they won't be. Very little communication apart from logging onto their website to see what stage it is at (6 stages and mine has been stuck at 3/6 for ages). The problem with this company is they release countless number of clothing items each day to be funded. At any one time they must have hundreds of different items being made to specific orders. You have to wait until they get the fabric, then wait until it is cut, then wait and wait and wait and wait. They have had my money for 5 months and I have succumbed to the fact my money is likely lost and I won't be able to get a refund. I can't even comment on how good the product is but I know that if it ever arrives, I will still have to get the hem taken up at more expense for me. Stay clear of this company

After many tries and fails over a three year period I've finally said enough is enough.

A manufacturer I wanted to like.

1. Fit - as described
2. Quality way out of normal tolerance
3. Flaws - I've had two pairs of jeans both have denim flaws in visible and structural places one now needs a costly repair on the second wear. Waistband flaw.
4. Order cancellation - happened once very disappointing.
5. Customer service - it's ok but you don't seem to get a result. Maybe as I live in the UK. Returns are possible but not realistic.

My take away is reduced pricing that's down to low if any quality control that's hit and miss at the cost of the customer.

The jeans are nicely hemmed but, despite being made to order, in only one length - much too long.

I ordered 6 v neck tees for a total of $125. The order took 6 months. The packaging was a UPS box with the tees jammed inside with tape wrapped around the box. The shirts are XL. They are slim but fit pretty good. The colors are way off. I would probably wear 2 of the 6. One shirt was a odd pink, I think it was suppose to be red and another was a odd purple maybe it was suppose to be black. I will never order from Gustin again. The stuff looks great on the website. I am guessing it's the American version of WISH. This brand is a gamble. Roll the dice. Maybe you will get an awesome product after 6 months or maybe you will get trash.