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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I've been ordering from Gustin for some years now. I'm very pleased with the materials, the fit and the design. I also appreciate the low-waste pre-order approach and the local production. Recently... Se mere

Bedømt til 5 ud af 5 stjerner

I just got my 5th pair of Gustin jeans, they're awesome! I've got 12 more in process right now, the value can't be beat, the quality is superior to most other brands. They only issue I have now is I c... Se mere

Bedømt til 5 ud af 5 stjerner

Great quality and diverse selection of raw denim and premium t-shirts and sweaters. Sizing is pretty consistent, at least for me, I am always a size 31. Customer service is great and they will make su... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Button-down shirt sizes are very undersized and not sized consistently (BTW - I'm tired of the "we don't vanity size" BS - my tailor agrees). Couple the poor sizing with very long wait times and "ret... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Herretøjsbutik
  2. Tøjbutik

Skrevet af virksomheden

Gustin is a premium menswear brand based in San Francisco, California, specializing in high-quality denim, shirts, knits, jackets, chinos, and accessories. Founded in 2005, Gustin has pioneered a unique crowdsourced business model that aligns supply with demand — every item is made to order, eliminating waste and passing significant savings directly to customers. All Gustin products are handcrafted in the United States using carefully sourced materials from some of the finest mills around the world, including renowned Japanese and American denim producers. From raw selvedge denim to washed fabrics and premium knits, every garment is built with meticulous attention to detail and designed to stand the test of time. What makes Gustin different is our direct-to-consumer approach. By cutting out traditional retail markups and only producing what our community funds, we deliver boutique-level quality at true wholesale pricing. Our customers play an active role in deciding what gets made — each new fabric or style launches as a campaign, and production begins only after the community backs it. Whether you are looking for your next pair of everyday raw denim jeans, a perfectly fitted Oxford shirt, or a rugged jacket built for years of wear, Gustin offers timeless American-made menswear without the inflated price tag. We have been serving our loyal community of over 100,000 members for nearly two decades, and we stand behind every product we make. Shop our latest campaigns and in-stock items at weargustin.com.


Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

146 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 59 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

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Bedømt til 5 ud af 5 stjerner

Gustin jeans are very well made

Gustin jeans are very well made, have truly unique denim styles, and are cheap compared to other bespoke denim companies. Size up one or two and enjoy them. Highly recommend.

3. april 2026
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

Thanks so much for sharing your experience with the world! We really appreciate it :)

Bedømt til 5 ud af 5 stjerner

Great product, helpful fit guide

I like the wide selection of items and their heavyweight t shirt feels and fits great. The Gustin fit guide is detailed and helped me recently find pants that fit as expected. I’ve also been using the same leather Gustin messenger bag for years and the color gets better and the bag gets softer!

11. februar 2026
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

Thanks for the kind words, Jerry! Hope the tees and bag continue to serve you well :)

Bedømt til 5 ud af 5 stjerner

Exceptional quality and selection

Exceptional quality and selection. I’ve been buying Gustin products for years, and the value for the price is consistently outstanding. Their rotating lineup of limited releases keeps things fresh, and I’m always excited to see what they come out with next. At this point, I’ve owned just about everything they offer: jeans, shorts, leather goods, shoes, t-shirts, sweatshirts...and the quality has never disappointed.

Customer service is another standout. Responses are always prompt, friendly, and genuinely helpful. It’s refreshing to interact with a real person who clearly cares about the product and the customer experience.

Like any high-quality boutique brand, getting the right fit requires a bit of attention. Their fit guide is detailed and extremely useful, so it’s worth taking the time to get it right.

I couldn’t recommend Gustin more highly. The wait is absolutely worth it for the level of craftsmanship you receive.

2. april 2026
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

We really appreciate you taking the time to review us :) Thank you!!

Bedømt til 5 ud af 5 stjerner

Consistent Quality, Endless Variety

I have been a fan of Gustin for years. I’ve purchased numerous jeans, t shirts, shorts, button up shirts, accessories…I love the consistent and excellent quality of the items I purchase. I open and scroll through their emails almost daily, to see if anything catches my eye - their variety and affordability is always enticing. At this point, I only buy 3-4 pieces a year, but could easily buy more. My favorite pieces lately have been their crew neck sweatshirts (I have three different kinds), but my most recent purchases were a leather card holder and camp hat, just to give you an idea of the options they have. Their shirts are amazing, I love their sweatpants and shorts…Gustin makes me happy. And if you stay patient, they have great stock sales throughout the year too! I’ve been a fan for a long time, and their variety and quality will keep me a fan for years to come.

18. december 2025
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

We appreciate the support!! Thanks so much for taking the time to share your experience :)

Bedømt til 5 ud af 5 stjerner

Excellent customer support

I’ve had a tough time finding the right size for the pants I want, due to the unconventional sizing that Gustin uses, but sending back pants and getting new ones is pretty easy and the customer service folks are superb. Eric especially is very prompt in getting back to me and is always courteous and helpful. He’s made a frustrating process very manageable.

31. marts 2026
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

Appreciate the kind words :) -Team Gustin

Bedømt til 5 ud af 5 stjerner

Wearing Gustin 10+ years strong

I have been wearing Gustin products for around 11 years now and buy a few items every year, some years more than a few.

I still wear a 10 year old pair of black denim jeans (#21 Black2), 9-11 year old pairs of chinos, a 9 year old pair of Okayama Standards that are very nicely worn and faded. I just bought a new pair last year of the Okayama’s and they’re a fan favorite for a reason.

I have oxfords, work shirts, belts, leather shoes (that I think are also like 8-9 years old still going strong), a few beanies, jackets, t-shirts (love the heavy shirts as they last years also), and more.

11 years ago I realized these are high quality, fit very well, will last, and are timelessly stylish. I get compliments all the time.

I don’t only have Gustin clothes but they get more wear than most things. I wear all their items at work, casually, in the woods, everywhere. I don’t take any major precautions when cleaning items, Im not reckless lol, but if they’re dirty I just wash em.

The customer service is always top notch and when I have broken parts they sent some complimentary replacements.

Im 42 now and I’ve been wearing Gustin then since I guess 31. No doubt would have been in my 20s but was army, now retired, and early army didn’t need much clothes so didn’t venture out until a little older in the army attending events in casual/business casual clothing that required a bit of presentability and formality. No doubt I’ll be wearing Gustin into my 60s until I lose all care and desire to wear pants at all lol.

Thanks for a great product, a great team of people working there, and an affordable product for the quality and fact it’s all US made.

Looking forward to trying some alpaca CPO jackets at some point soon, I see them in stock (also great that now there is a stock store as years ago when I started there wasn’t) I’m very tempted am married with 5 kids so always have to find the right time!

Thanks again Gustin crew and God Bless!

Dillon

27. marts 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Highly Recommend

I've been buying Gustin jeans for many years. The jeans are of great quality, and they have even better customer service. I'd highly recommend them!

24. marts 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Would give zero stars if I could

Would give zero stars if I could. Absolute trash and terrible customer service in my opinion.

13. marts 2026
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

Hi there, so sorry to hear this! We pride ourselves on great customer service with real humans :)

Bedømt til 1 ud af 5 stjerner

Weird sizing, blown out crotches

Bizarre company. Their sizing is completely off, so you initially have to initiate an exchange to attempt to correct... then you've got to chain stitch locally to your preferred length... and then you discover that everything you ordered is poorly made and blows out in the c-rotch within 2 months. This isn't unique to Gustin, but at the same time, doesn't justify the price. One and done here.

9. marts 2026
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

Hi Nathan, sorry to hear about your experience. We have an extensive fit guide and are always here to help :) Did you have a chance to reach out to our team about the crotch? 2 mo. is definitely not average. They could be rubbing in the wrong spots because of the fit. Happy to look into the material if you reach out.

The standard inseam is how we can offer what we do and be small production, less waste, cheaper for the customer up front. Many selvedge denim companies do this, so the customer can customize. Most hem or cuff.

Bedømt til 1 ud af 5 stjerner

These jeans are cheaply made

These jeans are crap. Paid $200 waited 5 months and they fell apart after I washed them once. Called customer service and they hid behind their keyboards. Said the broken stitching and broken belt loops add character. Posted a video of their product on the FB page and they blocked me. Don't do business with these people. They don't have the capital to produce these jeans on their own and rely on crowdfunding only to rip you off after they eventually deliver their product.

1. februar 2026
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

Hi Anthony! So sorry you don't love the jeans! We saw pics of fraying on the belt loop ends but this is how belt loops are made. They are cut, then bar tacked to the pants. The ends are left cut. The thicker fabrics show more fibers on the ends. These are ok to trim! They were also machine-laundered against the care tag and our care guide. Machine laundering can be harsh, depending on the cycle. More fibers can show up this way too, but will not affect the integrity of the pant if you trim them. Hope this helps!

Our model is how we can offer wholesale prices for premium materials, handmade pieces in the US, with fair wages. It also creates less waste. It's not about the capital ;)

Bedømt til 1 ud af 5 stjerner

Buyer beware

Buyer beware. I ordered 2 pairs of pants, and the size was too small by about 3 sizes, color was not what was on the website, and quality was poor; and they refused my return. Do not buy anything from them.

20. februar 2026
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

Hi there, sorry to hear the pants didn't meet expectations! We have an extensive fit guide on our site and are always happy to help with fit, returns and exchanges if the item is not Final Sale :)

Bedømt til 1 ud af 5 stjerner

Quality is not bad but sizes are

Quality is not bad but sizes are inconsistent. They claim not to offer “vanity sizes” but same size has different measurements depending on the batch. It’s impossible to guess if garments will fit properly. In addition, they don’t offer exchanges due to fit issues, which makes me think they are aware of those issues

20. februar 2026
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

Hi Jorge! Sorry to hear about the sizing. There is a .5" sewing tolerance in clothing because they are hand-made. We are always happy to help with material questions, exchanges and returns!

Bedømt til 1 ud af 5 stjerner

I really wanted to like this company as…

I really wanted to like this company as their clothes looked great! Unfortunately, their sizes are all over the place. I finally got my pants after 2+ months but they were too tight. I emailed them and got one response several days later. I am trying to exchange the pants but haven't received a response in days. Once this is settled, I will never order again.

1. februar 2026
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

Hi Mike, sorry to hear about your experience! I see the team responded within 24 hrs. Sometimes our emails get pushed to spam, blocked by filters, or end up in a promo inbox. We have an extensive fit guide and are always around to help! :)

Bedømt til 1 ud af 5 stjerner

Slow and painful

The customer service is incredible slow and they don’t refund you. They only give store credit. I will never buy from them again and am not even sure I will use the store credit. Incredible hassle

9. februar 2026
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

Hi Daniel, sorry to hear about your experience! I see our team got back to you in less than 24 hrs about a stolen package. We offered a refund and were told store credit is ok. We fully credited you because we didn't have the same piece in stock and then a chargeback was filed against us :( I am not sure what else we could have done to help but appreciate your feedback.

Bedømt til 1 ud af 5 stjerner

Products looked nothing like online

Products looked nothing like online. Cheap and painted instead of woven fabric. Like they took a five dollar shirt and threw some paint on it. I loved the principles they promised of artistic and independent manufacturing but it is really worse than temu

1. december 2025
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

Hi Sean, sorry to hear the piece didn't meet expectations! We get the fabric custom-milled in Canada for us. The nep is woven into the fibers- 100% cotton, and handmade with fair wages. It's a premium product :)

Bedømt til 2 ud af 5 stjerner

Gustin wool field jacket

Gustin wool field jacket: I’m slim but this is a tight fit. The wool is not impressive quality for $290. It itches when touching your neck. I cannot recommend this brand

29. januar 2026
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

Sorry to hear you didn't love this jacket or the wool. We use a durable wool chosen for structure and longevity, though I understand wool can feel itchy to some. Appreciate the feedback and will take it into account as we refine future designs :) Our Field jacket has a more tailored fit. We have a fit guide for each piece on the product page and are always happy to help with fit! We also accept returns and exchanges for items in new condition 30 days from shipping.

Bedømt til 1 ud af 5 stjerner

Schöne Stoffe, KEIN Kundendienst

weargustin lobt sich selbst mit "We want you to be completely satisfied with your purchase", das gilt aber nur solange man nicht auf den Kundendienst angewiesen ist.
Zugegeben, sie bieten immer wieder wunderschöne Stoffe an, aber bei der Qualitätskontrolle ist enorm viel Luft nach oben, der Kauf geht bestenfalls als Lotterie durch: Ich habe mir eine Hose in Grösse 36 Straight bestellt und erhielt eine welche zwar dieses Label trug, noch ungewaschen nach ihren Massen aber gerade so als 33 Slim durchgeht.
Auf meine Reklamation mit Bildern und Massband sollte ich sie auf eigene Kosten und Risiko zurücksenden, mir wäre dann bei Akzeptanz der (halb so teuere US-Versand) als Storekredit gutgeschrieben worden. Von Erstattung oder Einsicht dass man vielleicht für die eigenen Fehler gerade stehen könnte keine Rede

12. januar 2026
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

Hi there, sorry to hear about your experience and for any misunderstanding. Hopefully, I can help clarify! The #469 Big Chevron 5 Pocket has a size recommendation to size up from your Gustin size because of the thick, tightly woven fabric and the way they are sewn. We measure a bit differently from the photos you shared with us.

We offered a return and were happy to refund/credit your return shipping if off spec. Our system cannot actually generate international return labels, which is why we asked you to send them, and we would reimburse the amount you paid. This was in addition to the original shipping cost.

Bedømt til 1 ud af 5 stjerner

Received a pair of Gustin jeans after…

Received a pair of Gustin jeans after at least three or four months and I put them into the wash and dryer before they were hemmed so that the hem would be correct when I tried to put the jeans on. They were 3 to 4 sizes too small and that wasn't from washing and then I read that they recommend you size up two sizes and I'm thinking on what planet do they do stuff like this and of course there's no return policy so I'm stuck with these jeans that are three sizes. Too small bad place bad company don't deal with them. They don't know how to do jeans

9. januar 2026
Uopfordret anmeldelse
Gustin-logo

Besvarelse fra Gustin

Hi Glenn, sorry to hear about your disappointment. Our production timeline is how we can offer wholesale prices for premium materials, handmade pieces in the US, with fair wages. We know the wait can be tough! This is why we offer production updates along the way.

Because our garments use raw materials, unpredictable shrinkage can occur if machine washed, which is why we include specific care instructions on the tag and in our care guide. We’re always happy to help with fit or care questions before or after purchase. We offer returns and exchanges for pieces in 100% new condition.

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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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