We Are Kin Anmeldelser 

Chris from Manchester has been so helpful ! He helps with any enquires and gets them done quick! He’s super friendly & chatty too :)

Chris in Manchester has helped a lot with our house and has been so useful. He’s friendly and kind and he’s helped so much.
3 Crofton street, Manchester

Chris from Manchester has been so kind and helpful throughout our time living here. Great worker!

Where to begin.
Let’s start with the fact that our rent was reduced because they were “renovating” during our move in period, but they have recently tried to increase the rent by the same amount that they deducted. (This has now been sorted thank god)

For a house of 9 we only had one fridge between us for the whole of semester one. If you haven’t experienced this pain I don’t recommend it.

There is mould in the showers and they don’t drain which has led to flooding of our bathroom floors.

There is a leak from the roof that has been around for a whole term without being fixed.

Instead of fixing the actual problems they decided “to fix” our already working WiFi AND NOW ITS BROKEN.

Let’s not forget that to “fix” said wifi they had men just walking into peoples rooms when they were asleep and it took them about 3 days to break it. It’s yet to be fixed (been over a month without WiFi).

But don’t worry every time we complain we get sent a new hoover!! (currently at three, soon they will outnumber us)

They called us today telling us they are taking our kitchen table… why? we do not know.

Our microwave can’t be used as we fear it may explode.

And one wall has so much water damage it’s peeling and cracking all over the place.

In summary, run while you can.

DO NOT RENT WITH WE ARE KIN - The good reviews must be fake. All of the terrible reviews are absolutely true, I have not had central heating for 7 months now and a plethora of other issues within the property they could not be more unbothered , smug and unresponsive.

we wasn’t allowed to view the property before hand “due to renovation” and if we was then we wouldn’t have moved in with the state it was given to us in. it was not renovated at all when we arrived -
- there was marks and paint flaking off the walls
- we was left without a shower for 5 days due to the head not spouting water and the drains all blocked
- half of the wardrobe door were hanging off or completely broken that we have fixed ourselves or just left removed
- tv had no sound so had to get our own
- mould in nearly all the bedrooms and bathroom due to poor ventilation since living here we have all suffered with chest infections and eczema flare ups
- 2 broken windows that do not close properly causing the house to be freezing
- the fridge is missing door shelves
- we suffered with mice infestation for months due to holes and gaps in skirting boards
- we had a fire alarm going off every hour for days on end stopping us from sleeping which resulted in us speaking to a electrician off our own backs and disconnecting power

the conditions they have let us live in are poor and unhealthy and their maintenance response is awful and it’s impossible to ever get in contact with anyone. overall they shouldn’t have listed the house before renovations and they are probably the most unprofessional housing agency we have come across

My son has been we are kin accommodation since the beginning of the academic year
2023.
The heating and hot water has only worked for literally a few of those weeks, despite constant complaints by us parents and the boys themselves.
There is absolutely no reason on earth for this issue to have been going on so long, I have emailed to which I have had no reply and have phoned but just get palmed off with “someone is coming out to fix it today”.
These poor boys have had to go through the whole of winter in a freezing cold house ruining their university experience.
My son did not even want to return to university after Xmas because of this!!
They have all been off for the Easter break and on their return guess what NO heating or hot water.
The parents as a group are now taking legal action.

I moved here few months back and I am telling you, they are by far the worst. They never change the rent payment dates to the dates I had agreed and discussed about at all!

SO I was always paying late thinking they had changed it on their system but they didn't. Because of this, I was always behind on my rent payments and this could definitely affect my credit score going forward.

Sent them queries upon queries but they are barely replying! I can't even send it to the 'rent' email I had prior to move in at all as they changed the way we should be contacting them to an 'online' contact form which they don't really reply to!

I had complained multiple times and they said oh I missed a payment on this month and then that month. Well no surprise isn't it when your own finance team didn't care to change it to the dates I agreed on. OF COURSE it's late on YOUR system. You put my payment at beginning of the month but I agreed on the end of the month!

It's so inconvenient speaking to you! customer service is poor and disappointing. if I could give 0 stars, I would. HIRE MORE USEFUL STAFF PLEASE!

Each time I contacted Zoe for any problem, her response is top notch. I really appreciate her quick response to complaints

Wearekin is, without a doubt, the most incompetent company I've ever had the misfortune of dealing with. From the moment we moved in, it was evident that their negligence would make our tenancy a nightmare.

To begin with, the property had no heating or hot water due to a broken boiler system, subjecting us to five excruciating months without warmth during winter. Even now, persistent issues plague the boiler, with their own contractors admitting it may need replacement due to its poor condition.

Their complete disregard for privacy and security was appalling, with contractors and potential house viewers entering our home without the legally required 24-hour notice. This breach of protocol has become a recurring problem, reaching a point where I've lost count.

Their response to maintenance issues was equally disgraceful. Taking them a week to address a sewage overflow in the back garden, a direct result of their failure to maintain the property's piping system. Additionally, loose wires in the bathroom and ongoing drainage issues in showers and sinks further underscore their lack of concern for tenant safety and comfort.

This has been explained to us by the previous head of property management, Daryl, who openly admitted to the failure to essential property tests before move-in, leading to a litany of problems, including malfunctioning appliances such as the washer, dryer, and fridges as well as others discussed

Despite our attempts to cooperate by offering to pay rent ( contingent on a reasonable compensation figure) or toterminate the contract early (for them to carry out necessary repairs), their response was wholly inadequate. Their laughable offer of £250 in compensation not only falls egregiously short of addressing the immense inconvenience and distress caused but also demonstrates a blatant disregard for the severity of the situation. Such a woefully inadequate offer is utterly unacceptable and does little to address the extensive hardships we have faced as a result of their incompetence.

Their ongoing failure to effectively manage basic communication is astounding. Despite our consistent attempts to contact them via phone calls and emails regarding compensation and maintenance issues, they repeatedly ignore our inquiries. This lack of responsiveness exacerbates the existing problems and demonstrates a disregard for their duty of care towards tenants. It's evident that their communication shortcomings are a significant issue within the company.

This is a warning to others: steer clear of Wearekin. They're consistently incompetent and have no regard for tenant rights. Don't make the mistake of dealing with them and suffering the same fate.

Isaac was a great help throughout the whole process ! 👍🏽👍🏽

The process of the booking really go fast and easy, from viewing to the filling of form.
Lucy Turley & Alex Dalglish really did a great job by making all the process smooth.

I recently had the pleasure of interacting with Alex Dalglish from the Lettings and Customer Service Guru Department, and I must say, the experience exceeded my expectations. From the moment I reached out with my inquiries, Alex demonstrated a level of professionalism and efficiency that truly impressed me.

Alex's prompt response to my initial query was remarkable. Not only did he/she reply swiftly, but he/she also provided precise and comprehensive answers to all of my questions. It was evident that he/she took the time to thoroughly understand my concerns and address them with clarity.

Furthermore, I was amazed by the speed at which we were able to communicate and resolve matters via email. Within just an hour, we managed to address all my concerns and find solutions—a testament to Alex's efficiency and commitment to delivering top-notch service.

In conclusion, I cannot speak highly enough of Alex Dalglish and the outstanding service he/she provided. His/Her professionalism, responsiveness, and willingness to go above and beyond made my experience truly exceptional.

Regards.
Ted Ma

My guide (Isaac) was on time and friendly during the viewing. I asked all the questions I could and he gave me the answers I needed.

When I initially booked for a house viewing, I received emails very quickly with lots of useful information to efficiently arrange a time and date for it. I then got in touch with Isaac (viewing agent) via WhatsApp who I met up with for the viewing; he was very friendly, helpful and answered any questions I had. The whole process was very straightforward; highly recommend We Are Kin.

Terrible care of their customers, dysfunctional communication, utterly disgusting state of the house, mis-representation of the property, serious health and safety issues on property

Everything went smootly from the viewing to the application. We got a really helpful agent that help us with the viewing. He is also a fast replyer if we ask any questions. We were wishing to have 8 bedrooms house but the first house only limited to 7 bedrooms :( To solve this, We Are Kin, itself, recommend us with other house. The rent is consider good for students since its include all the bills. Overall, it was a great experience dealing with them :)

Dale was great

Lucy and Chris have been extremely helpful throughout the whole application process. Lucy is very responsive and does her best to make the application process as smooth as possible!