Scalda cera di buona qualità Cera profumatissima. Depilazione efficace e personalmente con minimo dolore Nota dolente lo scrub per niente compatto si sbriciola e cade a terra. Voto no.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Sehr unseriös Habe das wachs gekauft und mich richtig darauf gefreut endlich nicht mehr rasieren zu müssen. Haben die Stellen mit Babypuder eingerieben, das Wachs wie angegeben erhitzt in wuch... Se mere
Ho acquistato diversi prodotti WaXx nel corso del tempo e sono rimasta colpita dalla coerenza della qualità. Ogni volta che ho provato un nuovo prodotto, sono rimasta soddisfatta dei risultati. Consig... Se mere
Virksomheden har svaret
Leider hat das Waxen bei mir kaum geklappt, war aber extrem schmerzhaft… ich hab verschiedenes Wax gekauft, aber es wurden bei keinem wirklich viele Haare entfernt. Mega Schade, wenn man bedenkt wie t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
WaXx.me is an international brand retailing in over 35 countries. Supported by a dedicated team of professionals, WaXx.me is always on top of the latest trends, continuously expanding its product range to ensure the best consultation for clients. We strive for maximum customer satisfaction, offering affordable, effective, and high-quality painless wax products. At WaXx.me, we believe beauty should be accessible to all, providing a budget-friendly alternative to expensive cosmetic items, empowering many women to feel more confident and beautiful. With us, you'll find the best deals on top-quality products and services, ensuring excellent customer service, unbeatable prices, and fast delivery.
Kontaktoplysninger
7 Kaliakra, 4000, Plovdiv, Bulgarien
- office@waxx.store
- waxx.store
2,7
Under middel
82 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Waxx Me
Hello,
Thank You so much for your feedback!
We are glad you like the products.
Sincerely,
Nevena Chalova
Brand Manager
I got my wax machine on 4th Dec and its…
I got my wax machine on 4th Dec and its a damaged product. I have been sending emails to the official email ID and no answers at all. I have got a damaged product and need it replaced. Company doesnt have a contact number to connect so only email is possible and bad luck nobody has answered till date.
Hi Naveena,
So far I have sent 2 emails from my ID and 1 from the website and no response on any of my emails. Where should I connect with you for further discussion. I have received no responses from the email ID I sent. Bit confused.
Hi Nevena,
I have sent a copy of my warranty document to officeatwaxxme.de . Please let me know if you have received it.
Hi Nevena,
I received the machine and works well so far. Thank you so much for swift response on this. :)
What do I do with defective piece? Would you need that back or can I discard it?
4. december 2023
Uopfordret anmeldelse
Besvarelse fra Waxx Me
Hello,
Thank You so much for your review! 💗
We have actually replied to all 4 emails you have sent us so far and have had responses back and fourth going on. However, we stop receiving your answers as soon as we require a copy of your official warranty document.
Please, get in contact with us and send us the required documents, so we can send a new heater as soon as possible.
We hope this response finds you here.
Update: Yes, we received it! All is good now. Expect your new device soon. You do not have to return the old device back to us. We will save you the worries. Happy Holidays!
Thank You,
Nevena Chalova
Team WaXx
Wat een vreselijk slechte klantenservice... maar goed hersteld!
Wat een klantenservice. Zo slecht en bot heb ik het nog nergens meegemaakt. Men verkoopt rommel (waxverwarmer) die bij eerste gebruik defect is. Als je reclameert wil men perse een garantiebewijs welke ik niet heb en volgens mij ook niet heb gekregen. Zij beweren van wel maar dan nog. Het apparaat is 3 weken geleden gekocht en het aankoopbewijs is niet voldoende voor hen. Als een bedrijf geen vertrouwen geeft is het meestal zelf niet te vertrouwen. Met de bestelbon van 3 weken oud zou enige souplesse en vertrouwen normaal zijn. Niet hier. Nooit geen spullen meer van dit bedrijf. De toon van de mails blonk ook niet uit in vriendelijkheid. Bot, onvriendelijk, zonder aanhef en groet. Klantvriendelijkheid is hier niet alleen ver te zoeken, het is er simpelweg niet. Sterke afrader. Bezint voor u begint. Jammer.
The respons they give does not match reality. I had several mails with their ‘customer-service’ and my experience was as I did write above. They keep saying in a not friendly way that without a garanty-paper they are not willing to help out although I did send them my invoice. They show no willingness to solve my issue. So I could mail again but if there is the same ‘service’ who answers it it is a waste of time. What they write here in responds is apparently just window-dressing. They have my mails and invoice at ‘customer-service’ already so they can read it. But apparently they didn’t. Makes it even worse.
To your second reply: thank you. Can you give me the email-address where I can send my reply and reference to the mail-contact I had. I did send my mails to office at waxx.me but indeed with another mail-address. Thanks.
Latest update: the issue is finally solved very well. The tone of voice of ‘customer happiness officer’ is absolutely different and positive and constructive. Thanks for solving. I changed the stars from 1 to 4. One less than 5 because of the first impression. Chapeau!
24. november 2023
Uopfordret anmeldelse
Besvarelse fra Waxx Me
Hello,
My name is Nevena Chalova, and I am one of the Brand Managers here at WaXx. Sorry to hear you had that experience. We will gladly assist you with your case. Can you send us some more information about your order, so we can check? If your device does not function properly, it is under warranty, so we will take care of that. No worries. Please, contact us again with your inquiry, so we can proceed. We will gladly contact you ourselves, but we do not have any emails or messages from "Bhashat".
Waxx ❤️
Update on our side: Do not worry, I have found you already and a new heater is on its way to you. Happy Holidays!
Very good quality is all i can say.
1. november 2023
Besvarelse fra Waxx Me
Thank you so much for sharing your feedback! The opinions of our customers are important to us!
If you have any questions, you can contact us at office@waxx.me
Kind Regards,
WAXX TEAM! ❤️
Besvarelse fra Waxx Me
Thank you so much for sharing your feedback! The opinions of our customers are important to us!
If you have any questions, you can contact us at office@waxx.me
Kind Regards,
WAXX TEAM! ❤️
It doesn't work as is described and…
It doesn't work as is described and showed in the video.
31. maj 2023
Besvarelse fra Waxx Me
Hello and thank you for your feedback.
We sincerely apologize for the delay in responding to your review. Your feedback is very important to us, and we regret not addressing your concerns sooner.
Regarding Your Experience:
We’re sorry to hear that the product did not meet your expectations or perform as shown in the video. We strive to ensure our products deliver on their promises and provide a positive experience for all our customers. It’s clear in your case that we fell short, and for that, we apologize.
Looking Ahead:
We’ve been working hard to improve both our products and our instructional materials since 2023. If you believe the product is faulty or not performing as it should, we’d like to resolve this for you.
How We Can Help:
Please reach out to us at office@waxx.me, and we’ll be happy to discuss a replacement, refund, or other solution to ensure your satisfaction. We also welcome any further details about your experience so we can learn from it and improve.
Thank you for your patience and for giving us the opportunity to make things right. We truly value your feedback and hope to restore your confidence in us.
Kind regards,
The Waxx.me Team ❤️
The produkt are super
The produkt are super, i like them a lot and my clients to. The service it good, and products are send well and protected.
I only see on Facebook promotions and the price you give as promotions are the normal price. That's a pity.
1. oktober 2023
Besvarelse fra Waxx Me
Thank you so much for sharing your feedback! The opinions of our customers are important to us!
If you have any questions, you can contact us at office@waxx.me
Kind Regards,
WAXX TEAM! ❤️
Für mich hat es sich nicht gelohnt.
Leider hat das Waxen bei mir kaum geklappt, war aber extrem schmerzhaft… ich hab verschiedenes Wax gekauft, aber es wurden bei keinem wirklich viele Haare entfernt. Mega Schade, wenn man bedenkt wie teuer das Wax ist und wieviel Geld ich dafür ausgeben habe. Und die Dämpfe die dabei vom geschmolzenen Wax freigesetzt werden, sind ziemlich sicher auch nicht gerade gesund.
3. december 2022
Besvarelse fra Waxx Me
Hello and thank you for your feedback.
We sincerely apologize for the delay in responding to your review. Your feedback is very important to us, and we regret not addressing your concerns sooner.
Regarding Your Experience:
We’re sorry to hear that the product did not meet your expectations or perform as shown in the video. We strive to ensure our products deliver on their promises and provide a positive experience for all our customers. It’s clear in your case that we fell short, and for that, we apologize.
Looking Ahead:
We’ve been working hard to improve both our products and our instructional materials since 2023. Your insights help us ensure that we provide clear and accurate guidance for using our products effectively.
How We Can Help:
Please reach out to us at office@waxx.me with any further details about your experience. We’re here to listen, learn, and improve, and your feedback is invaluable in helping us do so.
Thank you for giving us the opportunity to address your concerns. We truly value your input and hope to regain your trust in the future.
Kind regards,
The Waxx.me Team ❤️
Besvarelse fra Waxx Me
Thank you so much for sharing your feedback! The opinions of our customers are important to us!
If you have any questions, you can contact us at office@waxx.me
Kind Regards,
WAXX TEAM! ❤️
Bomba vosk
Nejlepší vosk. Používám ho už pár let. Když si vyberete ten správný,na správný typ chloupků,nemůže člověka zradit. Vždy rychlé dodání, super slevy.
20. juli 2023
Besvarelse fra Waxx Me
Thank you so much for sharing your feedback! The opinions of our customers are important to us!
If you have any questions, you can contact us at office@waxx.me
Kind Regards,
WAXX TEAM! ❤️
The best company
The best company, the best waxx ever , I recomand from all my heart ❤️
7. december 2022
Besvarelse fra Waxx Me
Thank you so much for sharing your feedback! The opinions of our customers are important to us!
If you have any questions, you can contact us at office@waxx.me
Kind Regards,
WAXX TEAM! ❤️
The best waxing kit i have ever used.
11. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Waxx Me
Thank you so much for sharing your feedback! The opinions of our customers are important to us!
If you have any questions, you can contact us at office@waxx.me
Kind Regards,
WAXX TEAM! ❤️
Супер доволен съм
4. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Waxx Me
Thank you so much for sharing your feedback! The opinions of our customers are important to us!
If you have any questions, you can contact us at office@waxx.me
Kind Regards,
WAXX TEAM! ❤️
Супер продукт
Супер продукт, много лесен за използване. Препоръчвам
4. november 2023
Uopfordret anmeldelse
Besvarelse fra Waxx Me
Thank you for the review! ❤️
Amazing products
Amazing products! I’ve been using them for more than 3 years and i don’t feel any pain during epilation.
23. oktober 2023
Besvarelse fra Waxx Me
Thank you for the review! ❤️
Man bekommt keine Rechnung!!
Man bekommt keine Rechnung!!! Muss man extra anfordern per Mail .
3. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Waxx Me
Liebe Kundin,
Vielen Dank, dass Sie uns auf dieses Anliegen aufmerksam gemacht haben. Es tut uns leid zu hören, dass Sie keine Rechnung erhalten haben. Wir werden dies umgehend für Sie in Ordnung bringen und sicherstellen, dass solche Vorfälle in Zukunft vermieden werden. Als Zeichen unserer Wertschätzung möchten wir Ihnen einen speziellen Promo-Code anbieten. Bitte kontaktieren Sie uns direkt, um ihn zu erhalten. Wir schätzen Ihr Feedback und arbeiten stetig daran, unseren Service zu verbessern.
Mit freundlichen Grüßen,
Waxx Team ❤️
Mit Wachs hat das Produkt nicht…
Mit Wachs hat das Produkt nicht wirklich was zu tun und saut alles ein.
Gebrauch vom Rückgaberecht gemacht! Sehr kompliziert und nachdem ich es auf meine Kosten zurück geschickt habe und es lt Sendungsverfolgung zugestellt wurde kann das Paket leider nicht gefunden und kein Geld zurück erstattet werden!
Danke für 90 Euro für nichts...
22. juni 2023
Uopfordret anmeldelse
Besvarelse fra Waxx Me
Sorry to hear that. Can you send us some more information, so we can check?
Waxx Team ❤️
I have tried the product and I am…
I have tried the product and I am pretty satisfied! Easy to use at home and it is kind of painless for real!
15. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Waxx Me
Thank you for the review! ❤️
VOLEURS! UPDATE
Je me dois de rectifier mon commentaire car suite à sa publication, j'ai été contacté par waxx et ils m'ont remboursé la veste que je n'ai jamais reçu!
Quel gachi ! Malgré la fin heureuse, l'expérience est plutot desagreable...ABE
produit commandé et payé! Jamais reçu le produit alors qu'on me dit qu'il a été livré mais la signature n'est pas la mienne! Pas de réponse par mail, pas de réponse au téléphone, plus aucune nouvelle depuis 3 semaines!
21. april 2023
Besvarelse fra Waxx Me
Sorry to hear that. Can you send us some more information, so we can check?
Waxx ❤️
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.