I've bought several t-shirts from wax and they've nearly all failed in the same place (develop holes where the label attaches inside) after not that many wears and washes. Wax have not accepted that t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My item was shipped quickly and the service I received was great. I made an order and subsequently realised I had discount code in my junk folder. When I contacted to ask if the code could be ap... Se mere
Absolutely brilliant customer service from Rosswell in the soho store. The guys were great and picked up some amazing pieces. Unreal quality and great choices available will definitely be back
Wax are special. Awesome clothes. Great styling, textures and material. But also - incredible customer service, notably from Alfie who patiently went above and beyond to help me return/exchange... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Wax London is a contemporary menswear label creating considered and functional men's clothing. Wax London menswear aims to celebrate the diversity ubiquitous in British culture.
Kontaktoplysninger
10-11 Greenland Place, NW1 0AP, London, Storbritannien
- customercare@waxlondon.com
- waxlondon.com
4,1
God
122 anmeldelser
Har besvaret 18 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really good clothes
Really good clothes. Nice quality, great fit. Great smart casual style
4. januar 2024
Uopfordret anmeldelse
Besvarelse fra Wax London
Hi John,
Thank you for taking the time to give us your feedback. We're so glad to hear you're happy with the quality of the items.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
Excellent quality overshirt
Excellent quality overshirt, lovely colour and fit. Sent extremely quickly just before Christmas. Had some questions and the customer care team got back to me instantly. I will definitely shop at Wax again.
27. december 2023
Uopfordret anmeldelse
Besvarelse fra Wax London
Hello,
Thank you for your kind feedback. We're so happy to hear you like the Overshirt, and we're glad to be of assistance.
Best wishes,
Wax London
Quick and easy returns/exchange process
Bought two overshirts on sale that were too small. I contacted their customer service team who wrote back immediately with a return shipping label from US to London and they went on and processed the exchange as soon as I dropped the package off with DHL. All around the holidays!
12. december 2023
Uopfordret anmeldelse
Besvarelse fra Wax London
Hi Claire,
Thank you for taking the time to give us your feedback. We're so glad we were able to assist with your exchange. We hope you're happy with your new order.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
The customer service team were…
The customer service team were responsive and so helpful in spite of a Royal Mail issue!
7. december 2023
Uopfordret anmeldelse
Besvarelse fra Wax London
Hi Andrea,
Thank you for taking the time to give us your feedback, and we're so glad we were able to resolve the delivery issue for you.
Please let us know if we can be of any further assistance.
Best wishes,
Wax London
Customer Care very helpful!
I plan to buy a jacket for my son for a Christmas present. I had a few questions regarding the sizes. I contacted the Customer Care and they were very prompt and friendly with their replies. And this information is helpful in making the purchase decision.
30. november 2023
Uopfordret anmeldelse
Besvarelse fra Wax London
Hi Leslie,
Thank you for taking the time to give us your feedback, and we're glad to be of assistance.
Please do let us know if there is anything further we can help with at all.
Best wishes,
Wax London
Great product and fantastic customer…
Great product and fantastic customer service. Thank you 👍
30. november 2023
Uopfordret anmeldelse
Besvarelse fra Wax London
Hi Mark,
Thank you for taking the time to give us your feedback, we're so glad to hear you're happy with your purchase.
Best wishes,
Wax London
25 euros to return just one item
I had to return one of the items. The return price is incredibly high : 25 euros from France to the UK for just one item. How can you charge 10 euros to ship a single item when you sell it, and more than twice as much for a return ? I'll never buy anything from Wax ever again.
16. november 2023
Uopfordret anmeldelse
Besvarelse fra Wax London
Hi Timothy,
We appreciate your feedback, and we always value hearing from our customers.
We're currently in the process of reviewing our returns process, however we have reached out to you directly via email to discuss the matter further, and we look forward to your response.
Best wishes,
Wax London
I’ve bought a few items over the last…
I’ve bought a few items over the last year and the quality is superb! Fit is perfect and really looking forward to ordering some items from Autumn/Winter collection this year.
22. september 2023
Uopfordret anmeldelse
A Seamless Shopping Experience with Exceptional Quality and Style!
I recently made a purchase from waxlondon.com, and I couldn't be more delighted with my experience. From the moment I visited their website, I was impressed by the sleek design and user-friendly interface, which made my shopping experience enjoyable.
Wax London delivers top-notch clothing! The quality and style are unmatched. I recently bought a t-shirt and pants, and I'm thrilled. The fit is perfect, and the materials are top-grade. Plus, their sustainable practices are a huge plus. Quick shipping and hassle-free experience. Highly recommend!
21. september 2023
Uopfordret anmeldelse
Quality of the products is great and…
Quality of the products is great and delivery was very fast. Bought a pair of trousers in the wrong size but the team were very quick to exchange my items and I generally had a lovely experience! Great brand
30. april 2023
Uopfordret anmeldelse
Returns & Refund worked
I was sent the wrong colour and size overshirt. Pity but this happens. However I thought the customer service was excellent. Quick on email replies and I got refunded everything. Overall it took about 3 weeks or so but was reassured by email. I don’t live in the UK so dealing with euro. All good and thumbs up for excellent customer service
11. september 2023
Uopfordret anmeldelse
Very poor in terms of customer service
Very poor in terms of customer service. Item has been returned for 2 weeks and still no definitive date of exchange item delivery provided. Email query responses have been poor with no real detail or name of company contact.
27. juli 2023
Uopfordret anmeldelse
Besvarelse fra Wax London
Hi,
Thank you for your review.
We are very sorry to hear that your experience with us was not positive. We work as fast as possible to ensure all orders, exchanges, refunds and communication are performed efficiently and with transparency. If there is anything we can do to help resolve this situation please contact us at customercare@waxlondon.com and we would be more than happy to assist.
Our apologies again for any inconvenience caused,
Wax London
Top quality menswear
I’ve bought loads from Wax and I’m always really happy with my purchases. The clothes are of a premium quality, the website is really easy to use and they’ve all lasted really well. Worth every penny, will keep coming back!
22. maj 2023
Uopfordret anmeldelse
VERY bad experience
I had a VERY bad experience with Wax, and they ripped me off. I ordered a coat for which I wanted to change the size. They apparently could not give me the proper return label and told me to pay it myself and that I would get a FULL REFUND. Unfortunately that was just a lie and I did not get the money back.
Apart from that the customer service was very poor, mistakes upon mistakes and very careless behaviour. Never again! 👎
7. marts 2023
Uopfordret anmeldelse
great overshirts and quality
great overshirts and quality, although some fraying on the shirts recently.
29. november 2022
Uopfordret anmeldelse
Great quality and service
I got an Indigo denim jacket and the style and quality is actually very nice. Delivery was quite quick and smooth, they use major couriers so I didn't expect any issues anyways...
9. december 2022
Uopfordret anmeldelse
I love Wax overshirts
I love Wax overshirts, I like the design and the quality is very good. I suggest to visit the shop in London. Delivery very fast!
22. november 2022
Uopfordret anmeldelse
Great Clothes
Ordered a new Whiting Overshirt for my dad for his birthday and he loves it so much- the quality is great for the price- a really special piece. Arrived on time and really easy check out! Can't wait to buy more from this brand!
27. september 2022
Uopfordret anmeldelse
Great Customer Service
Great products and excellent communication when in need of help with sizing/fit. Five stars for customer service!
2. oktober 2022
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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