I've bought several t-shirts from wax and they've nearly all failed in the same place (develop holes where the label attaches inside) after not that many wears and washes. Wax have not accepted that t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My item was shipped quickly and the service I received was great. I made an order and subsequently realised I had discount code in my junk folder. When I contacted to ask if the code could be ap... Se mere
Absolutely brilliant customer service from Rosswell in the soho store. The guys were great and picked up some amazing pieces. Unreal quality and great choices available will definitely be back
Wax are special. Awesome clothes. Great styling, textures and material. But also - incredible customer service, notably from Alfie who patiently went above and beyond to help me return/exchange... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Wax London is a contemporary menswear label creating considered and functional men's clothing. Wax London menswear aims to celebrate the diversity ubiquitous in British culture.
Kontaktoplysninger
10-11 Greenland Place, NW1 0AP, London, Storbritannien
- customercare@waxlondon.com
- waxlondon.com
Har besvaret 18 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
customer service is amazing
Wax London customer service is amazing. They respond super fast and helped me with exchange an item. Even though I live in the Netherlands the process was super smooth.

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Great quality clothes
Great quality clothes, fantastic customer service

Besvarelse fra Wax London
Fantastic customer service
Lovely shirts with great attention to detail and design.
I had a slight issue with my return (caused by my own oversight) and had to reach out to the customer care team. The speed of their replies and the time taken for a resolution exceeded my expectations.
Would highly recommend!

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I love WAX london
I love WAX london. Super product with an even better customer service! Thanks. I will buy again and I greatly recommended it!

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Incredible customer service
Incredible customer service. Helpful, honest and detailed! We managed to make a good plan to try and get some suit trousers delivered in time for my wedding!

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Buying with these guys is great
Buying with these guys is great. We had a small problem with the delivery but as soon as I emailed them they rectified the situation when it wasn't even their fault. The new items were also sent the next day. And the clothes are awesome too!

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Subtle, Timeless, Statement Pieces!
Wax London has been consistently in my rotation the last 2 years. All of their products are well made, versatile, timeless with just a touch of their "signature" flare to make it interesting.
Their Whiting Overshirt always gets me compliments from strangers asking where I got it from.
My most recent item I got from them is a crochet button down shirt. The quality and attention to detail is outstanding. My first time wearing it over the weekend I counted 6 unsolicited compliments when going about my day.
They make statements!

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Excellent customer service
Excellent customer service. Great shirts .

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I asked Wax London for some product…
I asked Wax London for some product advice, instantly they replied in a friendly and helpful manner, I have purchased a few products lately from the brand that are of exceptional quality for the money and look even better in my opinion than the photographs depict. A great store, product and service, highly recommended.

Besvarelse fra Wax London
Can shop with confidence
Super straight-forward *human* interaction dealing with Wax Customer Care team. Will definitely shop with them again.

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Most excellent customer support I’ve…
Most excellent customer support I’ve worked with. Had zero issues with exchanges and returns. Clothing is also very high quality!
Lovely item
Lovely item. Had an issue with it several months after purchase and wax responded quickly to resolve it. Would purchase from them again
I love Wax
I love Wax! The quality of the clothes is incredible, i love the simple and elegant style, and their customer services is unmatcched.

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Customer service is excellent
Customer service is excellent. Unheard of response times. Talk to a real human. Resolve the issue immediately.

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Great design and great customer service

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Customer Service and Quality!
Loved the customer service! It was so easy to deal with and fast in response as well. I was worried about my order issues I had since I'm located outside of the UK, but the customer service and support I received was super helpful! The coat quality is superb by the way!!

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Top quality customer service … and clothes
I loved the clothes - excellent quality. Sadly my son didn’t, so I had to return them. Customer service was absolutely excellent - much better than I expected or have received from bigger brands.

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Excellent customer service
Excellent and fast customer service to resolve issue with Overshirt. No quibble replacement arrived within 24 hours. All of which made up for the initial disappointment. Thanks

Besvarelse fra Wax London
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







