They sent me the wrong fin in my order, took 2 days to respond, I send over images of the wrong fin, and I'm still waiting to hear back from 'customer service' but still no response. No contact number... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered our Wave Navigator as a pre-order as there was no stock and very happy to have received it a week earlier than the predicted delivery date. Took it for its maiden voyage at Pool Bridge farm... Se mere
Both Henry & Sophie of the Wave team have been fantastic since I received my paddle board. I had a few queries about my order and they corrected some missing/incorrect parts. They've even been nice en... Se mere
Virksomheden har svaret
I have been SUP boarding for a few years now, and I know to do a lot of research, and I found that Wave was offering a very competitively priced board and of good or better quality. I got the Pro 3 a... Se mere
Virksomhedsoplysninger
Om Wavesupboards
Skrevet af virksomheden
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
SHOP NOW
WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Kontaktoplysninger
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Storbritannien
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,1
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The customer service was excellent
The customer service was excellent. From giving advice as to which SUP was best suited to me, down to sorting and amending my order when I ordered the wrong board..!! Antria was particularly patient with me and kept me informed at all times :) Thank you
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear you had such a positive experience with our customer service and that you received helpful guidance in choosing the right SUP for you.
It’s great to know your order was quickly amended and that everything was kept clear and smooth throughout. We’re especially glad to hear Antria was so patient and kept you well informed—she’ll really appreciate your kind words.
We truly appreciate you taking the time to share your experience with us.
Besvarelse fra Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the quality and value of your purchase.
We truly appreciate you taking the time to share your feedback with us.
Customer service inadequate
Customer service is practically non-existent. I had a mishap with delivery address and I could not get through to them to rectify it. At the end I had to arrange a pick up from the address I had provided by mistake which cost me money.
Once I did get the SUP delivered to my address, I lost a fin almost straight away. Since then I am watching their website but the replacement fin I need has been 'SOLD OUT' for some 9 months now. I tries to contact the customer services a few times but they never got back to me.
16. juli 2025
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear your order arrived quickly.
We truly appreciate you taking the time to share your feedback with us.
It was my first time ordering the sup…
It was my first time ordering the sup board. I selected the wrong size. Tried to stop the order, was too late. For returns there is a requirement to pay shipping back. Decided to keep the board. Struggling with it.
29. november 2025
Superb service when wanted to change an item
Ordered a late present for Christmas and it arrived in time. Unfortunately I had overestimated the size and wanted to change the item just after Christmas. Dealt with Antria, via email, and the new item was sent to me and again arrived very promptly with no issues at all. Superb service.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear everything arrived in time and that our team was able to help you quickly with the item change after Christmas.
It’s great to know the new item arrived promptly and that the whole process felt smooth and well supported—especially with Antria’s help.
We truly appreciate you taking the time to share your experience with us.
Antria was super helpful with a return
Antria was super helpful with a return. Prompt, very clear instructions and helpful.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Antria was super helpful with a return
Antria was super helpful with a return. Prompt, very clear instructions and helpful.
SUP Cruiser-Amazing value and amazing customer service!
Upon receiving my new SUP Cruiser I inflated it to check it all out and noticed a raised area underneath by the fin. I contacted their support team on New Year’s Day and by 10am the next day Esther had already replied, reassuring me that it’s the result of the downward pressure from where you first inflate, causing that area to pop out slightly- nothing to worry about. I’m so looking forward to go on adventures on my new SUP! Such a brilliant piece of kit for the price.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you’re happy with your new SUP Cruiser and that Esther was able to respond quickly and put your mind at ease.
It’s great to know you’re excited to get out on the water and start your adventures—that’s exactly what it’s all about! We really appreciate you taking the time to share your experience with us.
Christmas present SUP for my partner
For Christmas,I bought my partner a SUP for herself, instead of sharing my Woody.
She’s over the moon…
My woody is brilliant, looking great and superbly made and I would recommend anyone to buy a WAVE SUP as the quality is superb !….
12. december 2025
Besvarelse fra Wavesupboards
Thank you so much for your wonderful 5-star review! We’re really pleased to hear your partner is over the moon with her new SUP and that you’re both enjoying the quality and design of your Wave boards.
It’s great to know your experience has been so positive and that you’d recommend us so highly—that really means a lot.
We truly appreciate you taking the time to share your feedback.
Great quality product
Great quality product at an amazing price point. Fast delivery too. Can’t wait to use it.
10. december 2025
Besvarelse fra Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the quality and value of your purchase, and that delivery was quick too.
We hope you have an amazing time using it, and we really appreciate you taking the time to share your feedback with us.
Amazing Christmas spirit
Amazing Christmas spirit
Item was out of stock, emailed in the evening and got a response from Antria first thing in the morning. She was lovely and resolved the situation , providing a better product for the same price but in stock for his size, so as not to disappoint my son at Christmas.
Thank you
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Thank you so much for your wonderful 5-star review! We’re really pleased to hear that Antria was able to respond so quickly and resolve everything in time for Christmas.
It’s great to know she was able to find a suitable alternative and make sure your son wasn’t disappointed—that’s exactly the kind of experience we aim for.
We really appreciate you taking the time to share your feedback with us.
Great service!
Great service once again!Specially dealing with Sophie,she provides excellent service. Thank you
18. december 2025
Uopfordret anmeldelse
Totally Unacceptable Customer Service
I ordered a paddle board on 11th December and received confirmation of the order which also states DPD next day delivery. On the 18th December I contacted them only to be told the board is out of stock. I wonder when they were ever going to tell me! I asked when the board was going to be back in stock and was told they expect it to be in stock in March at some point but that it would be an upgraded model. I asked if we were to wait until March would they be sending it to me at the same price as that I have already paid. No response - no surprise. I have asked for a full refund but have not had confirmation that it has been activated so I have involved Paypal. I am very cross because this was a christmas present for me son and if they had told me earlier I could have purchased a different board from elsewhere in time for Christmas and also I would have received the refund in time to be able to afford to buy another board.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Hi,
Thank you for your review,
I am sorry to hear this, I have sent a request for your order number or email address.
Once I have this, I will be happy to call you and resolve this
I look forward to hearing from you.
Any questions, please let me know
Kind regards
David
New paddle Board
Very easy website to use.Hassle free process from buying to delivery would recommend using this company.
9. november 2025
Amazing customer service
Amazing customer service.
Great communication.
We are very happy with our purchase.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Hi March,
Thank you so much for your kind feedback! We’re really pleased to hear you’re happy with your purchase and our service.
Best regards,
Antria @ Wave Sups
Esther was extremely helpful when no-on…
Esther was extremely helpful when no-on else was available to support me. The tracking number I was given didn't work and the parcel was returned once. Esther was super!
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Hi Justin,
Thank you for your feedback! We’re really glad Esther was able to step in and help resolve the issue. We’ll be sure to pass on your kind words to her.
Kind regards,
Antria @ Wave Sups
Besvarelse fra Wavesupboards
Hi Carl,
Thank you for your great review! We’re glad you’re happy with the board, the price, and the fast delivery.
Kind regards,
Antria @ Wave Sups
Order WAVESUP40647
Order WAVESUP40647
Paid on the 3rd December and still waiting to receive my item. PayPal is stepping in ( 11 December) as no communication. Tracking is not provided, email response with no information, phone line is not working
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Hi Liliya,
Thanks for your review.
We’re really sorry that we weren’t able to fulfil your order due to a stock error. I can see that our team has requested a refund for you, and this has now been resolved.
Please don’t hesitate to get in touch if we can assist you further.
Best regards,
Antria @ Wave Team
I would recommend this company
I would recommend this company.
I had a small problem with them because my order was out of stock in the colour I ordered and I was not informed and the order didn’t arrive.
However when I queried why the order hadn’t arrived, I had excellent service from Sophie (SS) and an alternative colour is on the way to me.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Hi Helen,
Thank you for your review and for recommending us.
We’re sorry for the initial stock issue and lack of communication, but we’re glad Sophie was able to help and arrange an alternative colour for you. We really appreciate your understanding.
Kind regards,
Antria @ Wave Sups
These are the best changing robes…
These are the best changing robes around,I already have two for dog walking and waiting to buy a 3rd for best 🥰 i can be out in the rain all day and always dry underneath 😊
I’ve been waiting for a size small to come back in stock and Sophie at customer services has been so good with keeping me posted and replies to emails promptly.
Highly recommend these changing robes,wouldn’t even try another brand now 🥰
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Wavesupboards
Hi Dawn,
Thank you so much for your lovely review! We’re thrilled to hear how much you love the changing robes and that they keep you dry in all weather. We’ll be sure to pass your kind words on to Sophie — she’ll be delighted to hear them. Thanks again for the recommendation!
Best regards,
Antria @ Wave Sups
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.