Emus Omamogho was helpful, quick, and managed to set us up with the tech solution that we needed when we were under significant time constraints, working with editors in different time zones. He cam... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Nathan Stevens has been incredibly helpful with our company’s IT issues. He successfully resolved an ongoing problem that several others had been unable to fix despite multiple attempts. Thanks to his... Se mere
We have just started working with Wavenet Ltd and I am really impressed. David McCree has been about the most responsive IT person I've ever worked with and setup has been very painless and speedy. Th... Se mere
Virksomheden har svaret
Fantastic member of staff - well done! Issue with access to outlook. Reece quickly established that a colleagues PC had been set up incorrectly. Sorted the original issue and another IT problem, bo... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK. We help to make your Business Brilliant.
Kontaktoplysninger
One Central Boulevard, Blythe Valley Park, B90 8BG, Solihull, Storbritannien
- 0333 234 0011
- contact@wavenet.co.uk
- wavenetuk.com
4,8
Fremragende
3 t anmeldelser
Har besvaret 73 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Wavenet Limited
Thank you Georgia, we’re delighted you had a positive experience. We’ll be sure to share your feedback with David and the team!
Emus was fantastic
Emus was fantastic! responded to my query within minutes
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Truly grateful for your review Saleh , thank you!
David McCree was great
David McCree was super helpful with a few issues and questions I had - really helpful and good quick advice. Thanks DAvid
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
We very much appreciate your feedback Sam, thank you for taking the time to leave a review.
Emus was very helpful when he came in…
Emus was very helpful when he came in to check our IT setup. He was friendly, professional, and quickly helped resolve the issues we were having.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Thank you for your review Mo, we appreciate you taking the time to share your experience.
David to the rescue again
David to the rescue again - thank you!!
As always David a great help in getting us connected
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Thank you for sharing your experience, I'm so glad David was able to assist again, and I will happily pass your comments on.
Lorna Soares was very helpful in…
Lorna Soares was very helpful in getting my issue resolved quickly.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
We're so grateful to you for taking the time to post a review, thank you!
Quick and friendly support
I reached out following a technical worry and was attended to very quickly and informatively. Christian in particular worked to fix the problem and ensured to reach out if I have any further issues.
Thank you again!
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Thank you so much Chris for the taking the time to leave your review, I will pass your comments on to the team and Christian in particular will be very pleased, I am sure!
Emus was super helpful
Emus was super helpful, checked-in on the progress and resolved the issue quickly. Thanks very much
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Thank you for taking the time to leave a review Will, its truly appreciated.
Email help
Very grateful to Lorna Soares help, she went above and beyond.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
We're so grateful to you for taking the time to post a review Ian, thank you!
I needed help with setting up my new…
I needed help with setting up my new laptop, David McCree was extremely helpful and efficient. Great service provided.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Thank you for your review Saarah. We truly appreciate your feedback Thank you for taking the time.
Poor service overall
Poor service overall. Our problem started on the 13th of February and as of the 25th of February, has yet to be resolved. Our internet connectivity had some issues. We were advised (from one adviser) we needed to order a new router and that Wavenet wouldn't cover this cost. We ordered a new router and this didn't resolve the issue.
This week we were advised by a different advisor we were entitled to a new router (the opposite of what we were told previously). We were then advised the router would be sent on the 23rd of February and arrive on the 25th. We called on the 25th to find out the router hadn't been ordered and told it would now be ordered.
After almost two weeks, the problem still hasn't been resolved and we have no faith in any resolution or solution as the service has been unreliable (told one thing by one advisor and something different by another). This has overall impacted our business and ability to make income. After 6 years of being a customer we are heavily considering to change provided due to the poor service.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Hi Ryan,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. We’d like to understand more about what happened and work toward a resolution.
Could you please reach out to us at customer.insight@wavenet.co.uk so we can address your concerns promptly?
Thank you for giving us the opportunity to improve.
George
Customer Insights Team
13 Allsop Place CallTouch Upgrade
Emil has been involved in our project at 13 Allsop place, from the beginning. This includes install, testing, commissioning, and has been very much involved in our successful delivery. Emil has now been working hard with the decommissioning works for us, and again is working hard, he always takes the time to keep me informed. Well done, I look forward to working with you again.
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Thank you for your feedback Mark. We’re delighted to hear how instrumental Emil has been throughout your project at 13 Allsop Place, from installation to decommissioning. It’s great to know his hard work and communication made such a positive impact.
David McCree was incredibly helpful in…
David McCree was incredibly helpful in sorting out a teething issue I had in joining the wifi service. He was efficient and provided solutions until I was able to connect in!
Thank you so much, David.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Thank you for your review Luna. Truly grateful for your post.
I had a serious issue with my MFA…
I had a serious issue with my MFA solution. Liam James provided excellent technical skills and 'can do' attitude.
The issue resolution involved 2 of my technology partners working together. Liam was open and professional and went above and beyond the entire time.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Thank you for taking the time to share your experience Andy. We’re delighted to hear that Liam was able to support you through such a complex MFA issue. His technical expertise, collaborative approach, and commitment to going above and beyond are exactly what we strive for.
Emus is great
Emus is great, responds quickly and solved my problem straight away
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
We're so grateful to you for taking the time to post a review Liam, thank you!
Excellent support
Excellent support! Dealing with Mike Pugh currently and he's super responsive and helpful as always!
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Thank you for taking the time to leave a review Sam, its truly appreciated.
If I could score them less than 1 Star…
If I could score them less than 1 Star I would - this company is unbelievable and I would not recommend doing any business with them EVER.
I have been waiting for a refund for months - and it took a long time to get an agreement in the first place after they took the money via Direct Debit when our services had been cancelled
I had to contact the CEO to get some action and now the 'The Head of Executive Resolutions' is ignoring me...despite telling me a month ago that he was specifically driving down to Solihull to get my refund signed off... and still nothing....
So I went back to the CEO (via LinkedIN) but NOTHING - quite incredible how they can treat a customer like this. (An ex customer).
The are rude, arrogant and obviously care nothing for customers (or ex customers).
Unbelievable
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Hi Gordon,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. We’d like to understand more about what happened and work toward a resolution.
Could you please reach out to us at customer.insight@wavenet.co.uk so we can address your concerns promptly?
Thank you for giving us the opportunity to improve.
George
Customer Insights Team
David McCree was incredibly helpful &…
David McCree was incredibly helpful & pro-active!
After months trying to resolve both a billing and a telephony issue with Wavenet, to no success, he responded to my latest request for help and pro-actively sorted the billing issue. He has also asked a colleague to contact me about the remaining telephony query. I could not have hoped for a more professional response.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Thank you for sharing your feedback Daniel. We’re really pleased to hear that David was able to step in, resolve your billing issue, and proactively progress your telephony query. Your kind words about his professionalism mean a lot, and we’ll be sure to pass them on.
Lorna Soares was great
Lorna Soares was great, really proactive and solved the issue very quickly.
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Your review means a lot to us Rob. Thanks for taking the time to share your thoughts. We’re so glad we could help.
good communication
good communication from Pegah Yakhchaliha all the way through, always provided updates on time and quick to respond to questions.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wavenet Limited
Thank you so much for your kind words James, We're thrilled to hear you had a great experience!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.