The team of engineers worked superbly well. (Martin, Gary and Harry) Removed old warm air heating unit and immersion heater. Installed a combi-boiler, radiators, new shower and heated towel rail. As t... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
The customer service is absolutely appalling. The company makes big promises and false claims, yet four weeks later I’m still left with incomplete work, no communication, and literally a hole in my... Se mere
I used Warma after I applied for ECO4 funding via Octopus Energy. Warma sorted everything and the process was really simple. We had room in roof insulation, solar panels, an air source heat p... Se mere
Virksomheden har svaret
Although I had to wait quite a long time between application and installation, the wait has been well worth it. I am very grateful to have these new heaters installed. The two installers were poli... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af grøn energi
- Leverandør af kedler
- Leverandør af varmeudstyr
- Isolatør
- Solenergiselskab
- Leverandør af udstyr til solenergi
Skrevet af virksomheden
Warma UK is the UK's leading provider of heating, solar, and home insulation grants. We're here to help you supercharge your home's efficiency with the latest energy-efficient boilers, storage heaters, and heat pumps, and harness the power of the sun to generate free solar electricity, plus we'll keep all that warmth in with top-notch insulation! What sets us apart? Well, we've got the inside scoop on all the grants out there, and guess what? A whopping 95% of our installations are absolutely free to eligible customers! Contact us today to see how we can help you make your home a warmer, greener, and budget-friendlier space.
Kontaktoplysninger
Aus-Bore House, 19-25 Manchester Road, SK9 1BQ, Macclesfield, Storbritannien
- 03304600065
- hello@warmauk.com
- warmauk.com
3,8
God
969 anmeldelser
Har besvaret 37 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Warma a positive experience
We found Warma to be a highly professional company that made the whole process from initial contact to survey, planning, installation and completion a positive experience and would recommend them to anyone
28. maj 2024
Besvarelse fra Warma UK
Thank you for your wonderful feedback! We're delighted to hear you had a positive experience with our team. Your recommendation means a lot to us!
Excellent service
Excellent service. Good communication. Workmen were polite, considerate, hard working and very efficient. Excellent service all round.
29. maj 2024
Besvarelse fra Warma UK
Thank you for your kind words! We're thrilled to hear about your positive experience with our team. Your satisfaction is our top priority.
Warma boiler install
They fitted a boiler ok fine didnt refit skirting after plastering didnt remove rubbish wasnt going to refit skirting didnt cut out air brick ruined new blinds and told me its customers responsibility. And i thought cowboys died out yrs ago plasterers ok though warma just after a quick buck they did refit skirting and pick up rubbish eventualy but not till complaining and writing this review not sure if they would of bothered otherwise still no response from the cowboys maybe it solicitor time soon
20. maj 2024
Uopfordret anmeldelse
Insulation in older houses
The company were prompt in their surveying and application. The contractors Vinnie Edwards and Mike Gormley are locally based and have a great understanding of working within older and slightly quirkier properties. They approached the work with sensitivity, always working along side the wishes of the landlord and tenant to undertake the work swiftly and competently. Always leaving the site at the end of the day in a tidy state.
1. maj 2024
Uopfordret anmeldelse
Besvarelse fra Warma UK
Thanks for your review! We're glad you appreciated our prompt service and the work of Vinnie and Mike. It's great to hear they managed the project with care and kept the site tidy. Your satisfaction is our priority!
Besvarelse fra Warma UK
Thank you so much for your kind words! We're thrilled to hear that you found our service helpful and our communication clear.
Avoid if possible
Initially, I was hopeful that Warma would complete solar panels, heatpump and other things using a grant that I was hopeful to have from the UK Gov. After complying with Warmas request to send copies of personal documents I waited for a surveyor to come and survey my home. This happened in the middle of April. The surveyor although pleasant enough, was here for a very long time opening and closing lots of doors, windows, cupboards etc. In all, this took up best part of my day and was an inconvenience that I could have done without. Fast forward to x2 weeks ago, I heard nothing from Warma so sent x2 emails asking for an update or explanation of what was, could or wasn't going to happen after the survey. Nothing, not even a 'no' reply to my e mails. How unprofessional and very rude. I then decided e mail 'Kurt Yemm' for an update as it was he, that I'd sent all my personal details and documents to. Prior to this, he has always replied within about an hour to any e mails.Again, nothing no reply. Today, I found out Warma contact details and phoned. Kurt answered. I gave my address and asked why Warma had not replied to my e mails and why I had not heard anything. His answer? We didnt receive your e mails. I'm not buying that at all. Asking for an update, I'm told, that I may still qualify for some things but nothing that warma can do. I can accept this, but to just not let me know or even answer my e mails is downright rude, unprofessional and nasty. Please be very wary of them.
13. maj 2024
Uopfordret anmeldelse
Besvarelse fra Warma UK
Hi there.
We are sorry that our team fell short of the high standards we expect from them.
Ensuring prompt and consistent updates throughout the application process is a must for us, and we regret that we didn't meet your expectations this time.
Rest assured; we have already taken corrective action by providing additional training to the agents involved to prevent this happening in the future.
I understand that one of our directors has reached out to you regarding this matter, and we’re glad to hear that your application is now moving forward smoothly.
Thankyou for highlighting this matter with us.
Besvarelse fra Warma UK
Thanks for the feedback! Happy to hear the installation went smoothly.
Installation was completed to…
Installation was completed to timescales. Work undertaken with minimum disruption. Did have a problem with a system malfunction which took a months to resolve. New inverter eventually replaced. Overall a would recommend walmauk for this type of work.
3. maj 2024
Besvarelse fra Warma UK
Thank you for your feedback. We're glad the installation was timely and with minimal disruption. We apologise for the delay in resolving the malfunction and appreciate your patience. Thank you for recommending us.
Although I had to wait quite a long…
Although I had to wait quite a long time between application and installation, the wait has been well worth it.
I am very grateful to have these new heaters installed.
The two installers were polite and cleared up after themselves very well.
Thankyou Warma!!
However- I have today been reading other reviews of these Elnur Gabarron heaters , none of which are good, so I am wondering what future usage will reveal, have only had them on one night then a heatwave started!
10. maj 2024
Besvarelse fra Warma UK
Thanks for your feedback! It's good to hear the installation went well. We hope your new heaters continue to perform well despite the mixed reviews. Keep us posted!
Warma Driver Shocking Dangerous
Warma Driver Shocking. Disrespectful Dangerous could of caused 6 crashes as he was driving with no care and attention. Dashcam evidence to back up. I have the van reg but I’m hoping he will learn from this review that no job is worth driving so aggressive that you are causing other road users to emergency break x6.
9. maj 2024
Uopfordret anmeldelse
Besvarelse fra Warma UK
Thank you for getting in touch. We are very concerned with what you are reporting and will investigate this incident. Can you please forward the details you have to nige.mathias@warmauk.com including when and where you say this incident happened. Thank you again for bringing this matter to our attention.
Heat pump and solar panels
Just have my heat pump and solar panels installed. Boys was working really hard, left everything clean and tidy and everything was absolutly for free. Will recommend Warma UK to everyone.
Thank you for all, Warma UK 🌻
7. maj 2024
Besvarelse fra Warma UK
Thank you for your great review! We're glad you're happy with the heat pump and solar panels installation. Your recommendation means a lot to us.
From my first contact the staff were…
From my first contact the staff were exceedingly efficient and polite. The difference it has.made to my house is beyond my expectancy. Any problems.during installation and after the system was commissioned were dealt with very very efficiently and with great speed. I.have never dealt with an organisation that was as.efficient and polite as Warma
8. maj 2024
Besvarelse fra Warma UK
Hi Robert,
Thank you for your kind review! We're thrilled our service exceeded your expectations and made a significant difference in your home. Your satisfaction is our top priority at Warma.
incredibly reckless staff
A warma installers van nearly rammed me off the road on the A47. God knows why!! Incredibly dangerous drivers. Rude and arrogant staff - avoid these people at all costs!
7. maj 2024
Uopfordret anmeldelse
Besvarelse fra Warma UK
Hi Matt, courteous, safe and considerate driving is something that is expected from all of our engineers and we're sorry this is not what you say you experienced on the A47. If you could let us know the date and time you say this happened, we will try to identify the driver concerned. Many thanks.
Excellent!!
Excellent!!
Efficient, friendly and always there to answer questions when needed.
Very pleased.
Thank you.
3. maj 2024
Besvarelse fra Warma UK
Thank you for your excellent review! We're thrilled you found our service efficient and friendly. Your satisfaction is our priority!
Besvarelse fra Warma UK
We're so grateful for your positive review. We aim to keep providing top-notch service!
The call center was helpful and…
The call center was helpful and polite.But we needed to wait long from the starting to the ending of the whole process.It night cause it was on Winter.The boiler works well.
14. oktober 2023
Besvarelse fra Warma UK
Hi Krisztina, Thank you for your feedback. We're glad you found our call center helpful and that your new boiler is working well. We apologise for the delays during our busy winter season and are working to improve our response times.
from Start to finish the service has…
from Start to finish the service has been excellent
Thank you all,
3. maj 2024
Besvarelse fra Warma UK
Thank you for taking the time to leave such a kind review. We truly appreciate it.
The installers were very professional…
The installers were very professional from the start. Explaining everything as the went along.
The installation date was on the 8th of September 2022
3. maj 2024
Besvarelse fra Warma UK
We're pleased to have earned your trust and your positive feedback.
We were very happy
We were very happy, workmen were very friendly and polite. They explained all the work that was carried out in the lofts.
Thank you Warmer uk
2. maj 2024
Besvarelse fra Warma UK
We're so grateful for your positive review. We aim to keep providing top-notch service!
Besvarelse fra Warma UK
Your positive feedback warms our hearts. We appreciate your support!
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