Wardrobe Direct Anmeldelser 

Quality of sliding wardrobe is is non existence. Have two drawer units one of which does not even fully open due to sliding door preventing the drawer unit from opening. Think twice before ordering from hear..
I was told someone would be in contact on Monday 9/9 after your reply to this review to resolve issue. Now it's 11/09 and still no answer from anyone?

Brought 2 wardrobes for my kids room from this company at £699 each thinking that it would be better than Ikea quality but man I was wrong. Not only was it the cheapest quality, it was so hard to put together. Have had it about 6 months now and drawers are coming apart and the cupboard doors are frayed. I am so upset with this that I felt I had to come and pre warn anyone who tries to buy from this lot. Seriously wish I had just stuck to my guns and had gone to ikea. This is definitely unacceptable, not only is it expensive it sooooooo rubbish in quality.

After a prompt delivery by a helpfull delivery driver the furniture was erected, very happy with my purchase, looks very nice and the quality seems very good. My only problem was 4 screws missing to fit top shelf, hopefully they are on there way to me.

So as my last review got deleted! All I’m going to say now is 13 weeks from ordering, I have had a damaged wardrobe sitting in about 50 pieces in my bedroom for months, and this company doesn’t want to rectify the issue. I’m now having to go through the process of trying to get my money back through my bank and getting help from trading standards. AVOID THIS COMPANY!
Order number is: 007863405

The wardrobe looks very nice and everything seems to fit together well. I was surprised that the company in charge of assembling it only sent one person and it took him 7 hours but he was vey pleasant and seemed happy to do the job. The wardrobe itself is as described and expected.

Easy enough to assemble and looks really nice once in situ. Only found the instructions after opening every box, it would be useful to mark the box which has the instructions in.

We ordered the Petra sliding door wardrobe for our son's bedroom, along with 2 small drawer units, one to go inside the robe, the other as a bedside table. Communication between us and your company has been great at all times with the items arriving early but plenty of notification. These are very heavy doors and panels so i would recommend either using the assembly service or making sure theres a couple of people able to lift/drag very heavy weights.
The furniture is good quality but took quite a bit of assembling over 2 days with 3 people on hand at times to support the panels so be prepared. It looks great now its in place and plenty of space. The only negative is the drawers dont exactly match the robe but are close in colour. I would definitely use this company again.

The communication from Wardrobe direct and the fitters was wonderful, a convenient date for the fitters was made.
The wardrobe is sturdy, looks great, we are very pleased with it.
However, it took the fitter 8 hours to assemble it, my husband had to help the last 2 hours.
This is a 2 man job, I wouldn’t dream of not having a professional fitter to assemble it. Each piece is very heavy and it’s complex, time consuming task.

Avoid at all costs!!!

I have reported this company to trading standards, it's the worst company to purchase from! Terrible communication, empty promises and the most importantly NO WARDROBE. I purchased a wardrobe back in June and I've been fobbed off constantly, finally thought I was getting somewhere when my delivery was confirmed for 10am-7pm and they never showed up, no message or phone call to say they couldn't deliver. I've tried all numbers for this company and you just get put through to a switch board saying the company isn't on their database.... so protect your money and go elsewhere!

Excellent service from ordering to delivery and a big shout out to the assembly team

Excellent range of images to assess the piece and the ordering process navigates really easily.

Arrived quickly great quality and competitive price

The finished product is good but building it was a nightmare and it took a very long time and a lot of help from a neighbour and family. A three man job 🥵

Well made and really sturdy. Clothes rail too high for normal reach - so holes redrilled. Needs more pre drilled holes to easy adjust height of rail. Drawers fit smoothly. Overall a good quality product 👌 ✨️

The website is very clear and easy to follow
The customer service centre is very responsive and I feel confident I have made the right choice with my wardrobe purchase

I ordered a very large wardrobe and two bedside chests drawers and paid for the assembly of the wardrobe. They were delivered and put in my conservatory. I later realised only one bedside unit was delivered. No big drama these things happen. I emailed and asked for the undelivered item to be sent ,which it was. one star for that. When delivered a few of the boxes were poorly packed and already opening.
The furniture sat in the conservatory for just over 2 weeks before getting a slot for assembly. (which I had to chase). again no big deal.
My main issue happened on the day of assembly. I paid 250£ for an "assembly team". It transpires that wardrobes direct outsource the assembly work for certain areas. I happen to live in one of those areas. The company they outsourced to then outsourced again to a local builders website.
On the assembly day one man arrived. He was a local handyman and was expecting a two hour job. he also revealed to me what he was paid and it was not 250£!. I realised that it wouldn't be possible for him to build a wardrobe this size safely and I had to help him at certain points where two people were needed. To be fair to him he worked very hard and was in the house for almost 9 hours
I felt this was not acceptable having paid for assembly service I expected enough people to do the job safely and timely.
when I complained and suggested a refund of the cost of assembly service would be appropriate wardrobe direct advised me they accepted it was a 2 person job but do not guarantee the number of fitters. Bit weird and paradoxical that. Also they do not guarantee the time it will take. also weird as the instructions state 2 hours approx for two people. they suggested I could have stopped at any time and wasn't obliged to help the chap and so used my common decency and fear for the workman's safety against me. low blow that wardrobe direct.

The wardrobe is OK and the quality is nothing special in my opinion. I also found the communication/reply to emails to be sporadic and there is no phone number you can contact them on.

My advise, if you plan to buy through this company and your purchase depends on the assembly service, (as mine did) would be to double check with them who will be assembling it. local handyman or professional fitters as there website states. also confirm the number of "professional fitters" you can expect for the furniture you are interested in. I would ask for this in writing as if you are unfortunate enough to have my experience they will deflect all blame to the company they outsourced to and to you the customer if you feel you have to help. I paid the fee for assembly to them so as far as I concerned they are responsible. If their response doesn't match your expectations look elsewhere.

I accept things don't always go perfectly but I judge companies and services on how they respond to legitimate complaints. wardrobe direct have fallen very short on customer aftercare in my experience.

Using the website was easy, it even remembered what I was looking for when I first started looking, and that was 6 months ago, Great range and easy to filter my choices

On their website there is an excellent range of wardrobes at very competitive prices.
The order process was easy to navigate, and once the order was placed and paid for the communication and updates was excellent.
Delivery time was about 9 days from placing the order, the delivery men rang me about 40 minutes before they arrived. As I live in a bungalow they carried all the boxes into the bedroom for me, they were very polite and friendly.
I arranged the assembly through Wardrobe Direct who sub contract the work out. I wasn't very impressed with the man who assembled the wardrobe but having said that the quality of the wardrobe is fantastic and he did do a good job assembling it and the set of drawers inside the wardrobe.
I would definitely recommend Wardrobe Direct to anyone looking for a smart, modern bedroom at a really good price.
I think I was just unfortunate with the man who assembled it but that doesn't detract from how happy I am with the finished product.

Good- choose for it to be assembled. Glad we did, all sorted in quick time good value. Thank you 🤩