Wardrobe Direct Anmeldelser 

314
•
TrustScore 3.5 ud af 5

3,6

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Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Feras assembled 2 sets of wardrobes, chest of drawers and side table in one day. He worked without a break (despite suggesting one) and did a great job. Good service. He was v professional and friend... Se mere

Bedømt til 1 ud af 5 stjerner

After stating we would require help to deliver to the 1st floor, and being happy to pay the additional fees in cash to the drivers - we were told no by the two drivers who delivered. This was d... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Absolutely atrocious quality for the prices quoted. Ikea has 100 times better quality, delivery and customer service. Their website reviews are 100% fake as they do not allow any review of less... Se mere

Bedømt til 5 ud af 5 stjerner

Brilliant service.Ordered bedroom set. Delivered within a week by 2 lovely delivery men who carried upstairs for us. Paid for assembley and that was done a week later. Assembler were polite, quiet an... Se mere

Virksomhedsoplysninger

  1. Soveværelsesmøbelbutik

Skrevet af virksomheden

We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.


Kontaktoplysninger

3,6

Middel

TrustScore 3.5 ud af 5

314 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 73 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,6

Alle anmeldelser

(314)

67 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 4 ud af 5 stjerner

Wardrobe is great although rail side…

Wardrobe is great although rail side does not accommodate hangers at right angles. Sliding doors bit sticky but it looks great and matches our existing ones very well.
Originally told deliveries would be Mond- Fri which was good for me and then turned out that I had to be in and up early on a Saturday.

4. december 2024
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Delivery let the company down.

The bedroom wardrobe is great it is my second one of this kind.
The guy who assembled it was very good and precise.
What let you down was this fee for carrying the flat packed boxes up 12 stairs in my small house. I was working away and my wife rang me to say that they wanted £20 'CASH' to carry them up the stairs.
It is a bedroom wardrobe where do you think it is going to go.
I told my wife to pay with a card and get a VAT receipt.
Of course this didn't happen and the huge boxes sat in the hallway for ten days until the assembly guy could come. When the guy came to assemble it I still had to pay £25 for him to take the bits upstairs.
I am sorry but this wasn't a £175 IKEA Wardrobe. It was nearly a thousand pounds, I can't believe that your guys couldn't just carry it up a small flight of stairs in our little terraced house. NOT GOOD!

22. oktober 2024
Uopfordret anmeldelse
Wardrobe Direct-logo

Besvarelse fra Wardrobe Direct

Dear Steve

Thank you for your feedback and we do apologise for the inconvenience caused during our follow up assembly process.

With the challenges of logistics and locality, we currently have two options for assembly. One being at the time of delivery where we take your furniture into the room of choice and assemble on the same day of delivery all inclusive of the price and secondly, in your case, a follow up assembly for areas we don't unfortunately cover at present for same day assembly in which case the process is split in two parts, delivery first, followed up by a third party assembly service provider.

As your order included a follow up assembly service it was delivered first and then assembled later. In these circumstances the delivery company only deliver to the ground floor and then the assembly team follow up to assemble your furniture within 7-10 days.

We send out emails to all our customers at time of processing the order explaining our the exact process to follow that are relevant to the order and in your case, we requested for the boxes to be taken inside the room when our assembly team arrive. Alternatively they can assist with an extra charge as it was in your case because they need to factor in the insurance liability and the extra time to be allocated for the assembly team who are paid by the hour and efforts involved.

We value your feedback and we are working hard on providing a single integrated solution to offer the same experience to all our customers nationwide that require a smooth and hassle-free assembly service.


Best Regards
Simon
Sales Team Manager

Bedømt til 1 ud af 5 stjerner

Six month and waiting - Part 3

It turns out that I must pay £75 for a new contractor to view the wardrobe. That was their final offer. No ifs no buts, take it or leave it. I queried why I should have to pay, and was told, them's the terms or we close the case. 'Thank you for your understanding' And that was that! I don't think I've acted unreasonably. I provided WD with plenty of photographic evidence the wardrobe was faulty and/or poorly assembled. With the manufacturer also unwilling to accept responsibility, their policy of making the customer pay £75 for a 2nd opinion has worked. I'm sure I won't be the last to experience this form of customer service, and hope it acts as a salutary lesson for anyone else who's purchase isn't what they expected or deserved!

12. november 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Bedroom Furniture

Brilliant service.Ordered bedroom set. Delivered within a week by 2 lovely delivery men who carried upstairs for us. Paid for assembley and that was done a week later. Assembler were polite, quiet and even took their shoes off! Would definitely recommend

1. november 2024
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Need to respond to emails quicker let the customer know what's happening

Very poor after care have sent numerous emails had 1 reply have sent photos of the broken plastic handle which broke the same day was fitted, the cushioned strip on side of sliding doors is coming of, very flimsy back panel, the wardrobe looks the part but poor quality.i stick by my review but since writing it I had an apology for the company not getting back to me regarding my problems,they have now been sorted the guys came out and replaced and mended my issues ,

28. oktober 2024
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Would use again

Communication excellent and time scales followed even with me moving delivery date back . I found the instructions hard to follow suggest a sticker on parts with it's ID on it as that was the biggest battle

14. oktober 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

our 3 wardrobes arrived on time after I…

our 3 wardrobes arrived on time after I chased delivery date. Each wardrobe had 6 boxes only difficulty delivery driver not helpful husband had to stack boxes outside our home then get them inside.
Make sure If you are putting them together yourself you read through instructions first, but they are fairly clear to understand.
Once up they are study with great inside storage space. The addition of soft close drawers works well for our needs, the drawers are ample depth so plenty of space.
Only downside is the length of hanging space for longer dresses, however shirts, trousers and suits all hang well.
The shelving points are great for handbags, t-shirts etc and surprisingly spacious allowing further storage solutions.
Lighting is not a standard plug so you will need an adaptor (shaver style) if you want to have functioning lighting.
For the price we paid exceptionally pleased with the quality and look of the wardrobes so would highly recommend, just be mindful that they take time to put together if you use the build yourself option.

5. oktober 2024
Uopfordret anmeldelse

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