Dear Waltons, Thank you for your pro-active stance in dealing with the matter I raised below listed. We are also businesspeople and the fact that you swiftly took action to respond and replace... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great sufficient service helpfull and friendly drivers with delivery... Easy and user friendly online shopping and easy to finish transaction online Good product thank you Waltons!!
Virksomheden har svaret
The inkjet packaging was badly crushed & damaged. The Ink Cartridges however appear to be OK. Waltons should review their appointed courier and/or check that their packers apply more care when pa... Se mere
Virksomheden har svaret
The manager at the Walton's store in Moffit Retail Centre was fantastic. I'd purchased an item online that turned out to be defective, and he went out of his way to help me exchange it for one in stoc... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Waltons
Skrevet af virksomheden
Waltons - Work. School. Life. Simplified.
Waltons is your trusted omnichannel retail partner for all office supplies, business and school essentials. We offer a wide selection of quality products, including school supplies, stationery, technology and the latest office furniture solutions. Whether you’re an individual or a business, our extensive range ensures you stay organised, productive, and efficient in your work and education.
With branches nationwide and an online procurement platform, shopping for office supplies and school essentials has never been easier. We are committed to delivering exceptional customer service, both in-store and online, ensuring your needs are met with care and efficiency.
As a proud Bidvest company and a Level 1 BBBEE contributor, Waltons continues to lead the market by simplifying work, school, and life with products that make a real difference.
Established in 1949, we remain at the forefront of providing business essentials and tools for success to customers across South Africa. Trust Waltons to meet all your business, school, and office needs—work smarter, learn better, and live easier.Kontaktoplysninger
2nd Floor Bidvest House, 18 Crescent Drive, Melrose Arch, 2196, Johannesburg, Sydafrika
- +27 11 620 4000
- customercare@waltons.co.za
- waltons.co.za
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
service and cost
good service reasonably priced and service was efficient and quick.
29. september 2026
Besvarelse fra Waltons
Hi Martin,
Thank you for your review. We're pleased you found our service efficient and quick, and reasonably priced too.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
amazing 👍👍👍
25. september 2026
Besvarelse fra Waltons
Hi Mo,
Thank you for your review. We're delighted you think we're amazing!
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Professional & Helpful
Lucky from customer services was helpful and professional despite my error and the telecommunication problems that we were having.
Delivery was also friendly and prompt.
25. september 2026
Besvarelse fra Waltons
Hi Carla,
Thank you for your review. We're grateful for your kind words about Lucky from customer services, and we'll make sure your feedback is passed on to him. We're also glad the delivery was friendly and prompt.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The delivery was timeous and well…
The delivery was timeous and well coordinated. It makes it worth it to buy online with the discount compared to in-store.
25. september 2026
Besvarelse fra Waltons
Hi Derek,
Thank you for your review. We're glad the delivery was timeous and well coordinated, and that buying online with the discount worked out well for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The ordering process was seamless
The ordering process was seamless, delivery was very quick.
Thank you.
23. september 2026
Besvarelse fra Waltons
Hi Sizakele,
Thank you for your review. We're pleased the ordering process was seamless and that delivery was very quick.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
delivery of the product was extremely…
delivery of the product was extremely promptly undertaken,
23. september 2026
Besvarelse fra Waltons
Hi Sharon,
Thank you for your review. We're glad your delivery was so prompt.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The price was just right and delivery…
The price was just right and delivery smooth thank you.
22. september 2026
Besvarelse fra Waltons
Hi Tertia,
Thank you for your review. We're pleased the price was right and that delivery went smoothly.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
The delivery was seamless
The delivery was seamless
Was let down by the product, due to no fault of the supplier.
Products not tailer for the cricut maker 4 machine
21. september 2026
Besvarelse fra Waltons
Hi Cameron,
Thank you for your feedback. We're glad the delivery was seamless, but we're sorry to hear the products weren't suited to your Cricut Maker 4 machine. A ticket has been opened, which you're welcome to reply to as well, so we can see how we can help.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Communication kudos
Purchased item was out of stock but Waltons communicated immediately following the transaction, and although item was delivered later than originally expected it was handled well.
22. september 2026
Besvarelse fra Waltons
Hi David,
Thank you for your feedback. We're sorry the item you ordered turned out to be out of stock and that delivery took longer than originally expected, but we're glad our team communicated with you straight away and handled it well. Thank you for the kudos.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Apologies to Waltons, BAD service by RAM.
I collected my parcel this morning, delivered by RAM to Waltons local store. I checked all details on the parcel, no-where my home address is mentioned on the parcel. RAM is therefore the guilty party, and NOT Waltons. How RAM got hold of my home address is making me feeling very unsafe. My sincere apologies to Waltons, I will buy from you again in future when needed to. I hope RAM gets punished by Waltons, by either cancelling their future services, or by giving a suspended penalty.
25. september 2026
Besvarelse fra Waltons
Hi Johan,
Thank you for taking the time to set out what happened, and we're very sorry for the run-around this order has caused you. Your order was placed for collection at our Beacon Bay store, and the repeated failed delivery attempts to your home, the promises that weren't kept, and the wasted trips and fuel are not acceptable. We understand your frustration and we'd like to get this resolved. A ticket has been opened, which you're welcome to reply to as well.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Besvarelse fra Waltons
Hi Tsepiso,
Thank you for your review. We're glad your delivery was on time and that you're happy with the products.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Quick response from order to delivery
Quick response from order to delivery, good price as well
21. september 2026
Besvarelse fra Waltons
Hi Leon,
Thank you for your review. We're pleased everything moved quickly from order to delivery and that the price was good too.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Besvarelse fra Waltons
Hi Helen,
Thank you for your review. We're glad you found our service speedy and impressive.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Poor Packaging and Handling during Delivery
The order was delivered with the paper wrapping (over the two packs of Mondi typing paper) seriously damaged. When I opened the parcel, the cover wrapping of both packs of typing paper was damaged and torn open on all four sides.
The damage may have been caused by poor handling by your delivery service. Nonetheless, the two packs of typing paper should have been wrapped much more securely or packed in a box.
22. september 2026
Besvarelse fra Waltons
Hi Aliyah,
Thank you for letting us know, and we're sorry that both packs of Mondi typing paper arrived with the wrapping torn open on all four sides. You're right that the paper should have been packed far more securely, and we'd like to look into both the packing and the handling of your delivery. A ticket has been opened, which you're welcome to reply to as well.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Best price, products & service
Received my order within a day of placing it. Saves me driving all the way just for medical files. They are also far far cheaper than other companies. Thank you.
22. september 2026
Besvarelse fra Waltons
Hi Ushmita,
Thank you for your lovely review. We're delighted your order arrived within a day, that it saved you the drive for medical files, and that our prices worked out so much better for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Easy navigation and great price for…
Easy navigation and great price for Jacobs coffee beans. Order was processed quickly.
22. september 2026
Besvarelse fra Waltons
Hi Fredrick,
Thank you for your review. We're glad you found the site easy to navigate, that the price on the Jacobs coffee beans was great, and that your order was processed quickly.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Besvarelse fra Waltons
Hi Thapelo,
Thank you for your review. We're delighted your delivery arrived in less than 48 hours and that we could exceed your expectations.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Besvarelse fra Waltons
Hi there,
Thank you for your review. We're glad the communication and service were good.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Not so fast
The item I ordered said it would be delivered in 2-3 days but it took seven and there was no notification from Waltons during this time of the reasons for the delay. On the plus side, the staff of Waltons Willowbridge were outstanding - helpful, courteous and knowledgeable.
Waltons subsequently reached out to me regarding my review and were very helpful in following up and advising me of the steps they had put in place to prevent any recurrence of the issue. Well done on your Customer Service, Waltons.
21. september 2026
Besvarelse fra Waltons
Hi Julie,
Thank you for your honest feedback. We're sorry your order took seven days when it was indicated as two to three, and that you weren't kept informed about the reason for the delay. That is not the experience we want for our customers, and a ticket has been opened, which you're welcome to reply to as well. We're glad, though, that the team at Waltons Willowbridge was helpful, courteous and knowledgeable, and we'll be sure to pass your kind words on to them.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Communication service for up to date…
Communication service for up to date progress
17. september 2026
Besvarelse fra Waltons
Hi Ross,
Thank you for your review. We're pleased the communication kept you up to date on your order's progress.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.