VW Heritage Anmeldelser 

VW Heritage Bristol-
In July 2020 when ringing to buy a van I wasn't getting called back as they were short staffed due to Covid. This was frustrating. So I went into the showroom and Andy Nash has been great. Once I got his direct number he has texted back and been very helpful. He answers all of my questions and spent a lot of time with me giving me information and even helping with advice on insurance providers etc.

Edit- it’s now December 2020 and I’ve had the WORST after sales service ever! I have 6 months warranty on my van. VW didn’t listen to me when I said my van was cutting out whilst driving it (very dangerous as the steering locks when engine cuts out). VW said they’d checked it and found nothing wrong. I asked to speak to the manager and I told him I was concerned as I knew there was something wrong with it. He told me to take it for a long drive as he thought the strange smell coming from the exhaust was the van ‘regenerating itself’. So I drove it up the M32 and back. Over the next 2 weeks the van kept cutting out whilst driving (including at night in the rain down a very steep hill!). I was desperate so I decided to call the AA out to get their opinion and they found a fault that could be causing the issues. The AA man followed me down to VW and the van cut out twice on the way there. I left the van with VW and they rang me later. It turns out I’d put petrol in it once instead of diesel. Of course I accept this was my error. However I said to VW if they’d picked the issue up 2 weeks ago I wouldn’t have carried on using it making the problem worse! When I told the manager this he said they’d only looked at the electrics in the one hour they had it booked in for as they thought it was that. They hadn’t checked anything else! I said to him that I’d told him what the issue was and how they chose to address that was up to them! But to let me have it back still not fixed was very dangerous! VW said it would cost between 5k and 6k to sort out. I got a second opinion from my usual garage that I trusted and they ended up fixing it for £300! Also by VW asking me to take it on a long drive they probably made the damage worse.
Also since September the side door sensor has been playing up- it shows on the dash board that it’s open but it’s not. This means I can’t lock the van from the inside when driving it and the internal light won’t go off because it thinks the door is open. I took it to VW and they said they had fixed it but the issue has come back again. I’ve called VW again and they said I had to go to a body shop they use to get it looked at. I did this and I had a phone call from the body shop to say VW are saying they will pay them for 1 hours work and if it’s not fixed by then it’s not covered by warranty. VW said the van was fine when they sold it to me and therefore they can’t cover any more work than the 1 hour under the warranty. They are trying to blame the side door issue on the fact I've had it partially converted into a camper (windows, floor and lining etc). How can VW prove or disprove the company that converted my van caused the problem or whether it would have happened anyway?! My question is this- is it covered under warranty or isn’t it it? How can they say they’ll only pay for 1 hours work?! It’s either covered under warranty to be fixed or it’s not! How is the time it takes relevant to whether it’s covered by warranty or not? I rang up VW and asked for a copy of my warranty so I can see what’s covered abs what’s not as I’d not been given it and they said there isn’t any paperwork for this! How convenient is that?! There’s meant to be a Warranty Booklet but they obviously don’t want me to see it for some reason! Dodgy!!
Finally my trusted garage said as my van is over 4 years old it needs the cam belt changing. My van was 4 years old in March and I bought it in July so why wasn’t the cam belt done by VW before they sold it to me?! I rang VW up and the same manager I dealt with before said my van was serviced before buying by the car side of VW Heritage as the van side was too busy and they must have not done it! I wonder what else they haven’t done? I’ve got no faith or trust in VW at all now. I will never use them again once the warranty has finished. Absolute disgrace. Dangerous!

Worst service ever....anywhere is better than here....vw Bristol....they will be the best agents to sell but the worst for anything else after you've bought it...

If I could give them less I would.. First time wanted to buy a golf r golf they didn't have any so ended up getting one from marshall instead who treated me much better.. After having issue after issue with the car I took it into heritage to have some work done gave me my car back still broken.. £44,000 golf r and they couldn't be bothered to fix it so asked to get rid of it and the manager was sarcastic and rude but this was back in 2018.. So again I had issues with my 2nd golf r and after they fixed it I was given a list of work that needed doing curtailing hundreds of pounds.. Took it to another garage a month later for an mot and was told all my tyres were above 3mm vw recommended I changed one and all the other work quoted didn't need doing.. Anyway I thought in March this year I would give them another chance.. This time they did sell me a brand new golf r took my deposit and I was happyish.. Two weeks later not 1 phone call, email to tell me about my car.. After several days of phoning up and being told I can't speak to anyone they called me 2 days before I was due to pick up car and was told they sold it and that there was nothing they could do on anything else and that they would refund me.. Before I decided to buy the car I told them of my previous experiences and they said 'don't worry this time will be better' clearly not.. The only good thing about vw is Sharon fay the rest of them don't care about customer service just taking your money

I have been a customer of vw heritage (now Heritage Parts centre) and i have to say that whoever developed the new shop online site has really made this very difficult to navigate. The old programme was easy to use easy to find parts with the diagrams and the classifications for each vehicle were also much easier. A real time waster in having to try and find what I want now. Disappointing!

VW Yeovil. Absolutely awful service; misleading information; got hings terribly wrong and then so arrogant; I'll never touch VW or any part of their group again. I looked seriously at buying a new car; went through everything really thoroughly with them and they confirmed it all - we decided to sleep on it and called to accept in the morning, just hours later. They said they made a mistake and put the price up £2,500. Spoke to me like I was trying it on. Shocking - they don't deserve custom. If the system allowed me to give then no stars i would have - that would be justified.

I ordered a lot of parts for my Mk1 Golf at 07:30 on Friday morning (3rd May) and paid the extra £6 for next day delivery as I only had the weekend to get them fitted. At 15:30 the same day, I received a message from DHL advising me that my parcel will be delivered on Tuesday 7th May - 4 days later!
I contacted Heritage parts centre to ask why my goods would not be delivered on Saturday 4th May (as I'd paid extra) only to be told 'Oh, it's next working day - it doesn't include Saturdays or bank holiday Mondays'. I can appreciate no service on a Bank Holiday but EVERYBODY works weekends! They offered no solution or assistance in any way. They just said they would refund my money when the goods were returned.. Wow, thanks...I only have this weekend to get the car back together and now it is far too late in the day to find alternative parts in time for the weekend... Absolutely awful service.

I’ve had a very frustrating experience but Tom Gronau in the Bristol office was simply brilliant. He understood the issue and assisted in finding a resolution with no issue. THAT is Customer Service and that’s what will ensure I go back there in the future. Thank you Tom.

Took my new VW Passat GTE in to Heritage VW in Westbury, Wiltshire for its first service last Friday (£215 for an oil change!!). Whilst in they said that a VW software recall would be completed. When I tried to access CarNet from my smart phone next day it was just showing ‘system error’, marvellous! Called the Westbury garage on Monday and was asked to bring the car back at 13:00 the next day. Another few hours off work but let’s get it fixed I thought. Arrived at Heritage VW Westbury to be told, quite off handedly, they were to busy to look at my car!!!! What!!!! I won’t be going back, furious at such rubbish customer management.

Great experience, fast service very happy thank you Wayne