Initially great. However we had a defective door twice now as a replacement was sent and it was defective again. First door warped. Second door cracked. £150 offered as “goodwill” when paying for so... Se mere
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Se, hvad kunderne siger
This is as much a positive review of Vufold themselves as it is for the product they supplied, which I have enjoyed for 8 years so far. They are the White Aluminium & Oak Composite 2.4M Bifold Doors... Se mere
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Amazing after-sales service! Our doors have been installed for several years, and recently I had an issue with the drop bolt jamming. The team patiently talked me through the problem step by step via... Se mere
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After 9 years good service, I needed to replace some of the door seals on my oak bifold doors which had been pecked by birds. The after sales service was outstanding. Very clear information and a very... Se mere
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Virksomhedsoplysninger
- Dørleverandør
- også i
- Dørbutik
- Dørproducent
- Glasindustri
- Leverandør af PVC-vinduer
- Producent af aluminiumsvinduer
Skrevet af virksomheden
WHO VUFOLD ARE www.vufold.co.uk - Vufold is one of the UK's leading internal and external bifold doors, aluminium sliding patio doors, front doors, French doors, roof glazing and windows specialists with innovative products for you. Spanning across three generations, we are family business based in the UK, with the heart of our company finding its home in Macclesfield, Cheshire. We pride ourselves not only on good family ethics within the business but that also extends to our customers who we treat how we expect to be treated. Transparency is the key with us, what you see is what you get. It is thanks to this central belief that we ensure you receive the best service possible and of course, the best price. We want to be a company that you can trust. Vufold will not only supply you with what you need but should any complication arise will be there to help in an honest and dependable manner, handling your query with professionalism and transparency. But that is not all, as a company we pride ourselves on our desire for constant improvement, we will not simply settle for “good enough”, your feedback is always taken on board and we are always looking for ways to not only improve the products that we sell but the process in which we do it – for us, optimisation and development is just about as important as anything else. All of our products are designed in-house, and each are expertly crafted to a rigorous standard; we are engineers with an unmatched eye for precision – but what sets us apart from the rest? Well, the difference is in the detail. We are passionate about what we create, we want to make sure that not only is the product you order as perfect as possible but also to ensure that the whole process runs like clockwork, a well-oiled machine. We have a positive and friendly team to help you on every step of your journey with us that means before, during and even after your purchase, we will be there to help you in any way that we can, and it is all thanks to four key departments that are specialised to assist with every key part of your Vufold experience: Sales – Order Processing – Delivery – Aftercare. OUR MISSION STATEMENT To enhance the homes of our customers with excellent quality products while providing friendly and knowledgeable customer guidance and support before, during, and after the purchase. We believe that the difference is in the detail and are dedicated to making the buying experience as simple and seamless as possible. Our Core Values - Honesty, Ownership, Passion, Quality and Constant Improvement
Kontaktoplysninger
Queen's Avenue, SK10 2BH, Macclesfield, Storbritannien
- 01625 442 899
- sales@vufold.co.uk
- vufold.co.uk
4,0
God
211 anmeldelser
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Product Damaged on Delivery and no timelines to Resolve!
Having read reviews of Vufold products, overall it seems a fairly safe bet to order one of their high end aluminium doors. 6 weeks after order, the delivery day came and this is where significant issues started. Two delivery drivers could not lift the door out of the van and rather rolled it into the Garage shredding the packaging. Now although the foam was intact, it crushed some of the corners but also poor QC as other issues were found. Dealing with their customer service team has been awful, no clear outcomes and no replacement is to be sent out until they fully assess the door. We're nearly 4 weeks after delivery date and the door was just picked up (the customer service had the cheek to say delay was longer as the item hadn't been picked up even though I'm working full time).
This has set my project back significantly and causing delays to other parts of the renovation. Complaints are also dealt with my the same people in the customer service team so there's no real escalstion point. Team have not provided the timelines of a replacement door. No outcome yet and still waiting for the new door to be delivered.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Thank you for your feedback. We're genuinely sorry that your experience didn’t reflect the high standards we’re known for—something thousands of 5-star reviews consistently highlight across this and other platforms, not just for our products but for our service too.
We accept that the issue began with delivery, and we apologise that this fell short. Since then, we’ve worked hard to find a resolution and have remained in regular contact. While some delays were outside our control, shifting expectations during communications have made it challenging to meet them.
Despite our best efforts and requests for clarity, we were unable to fully identify which components needed replacing, so we felt the only way to move forward was to collect the product for inspection. We also acknowledge that the initial collection date couldn’t go ahead as you weren’t available.
There are areas we can improve on, and we’re committed to doing so. We appreciate your patience and remain focused on resolving this to your satisfaction.
Many thanks
The Vufold Team
reliable and very effecient company
good communication.Fabulous service. High quality materials at very competitive price.
22. august 2025
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Hi Fiona,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear you found our service reliable and efficient, and that the communication and quality of materials met your expectations — that kind of feedback really means the world to us. It’s always lovely to hear when our products and service hit the mark!
Best wishes,
The Vufold Team
Aluminium Entrance Door
Today, we finally fitted a Smart Signature door with side window from VUFOLD. Luckily, my builders made it work besides the height difference - the door arrived 25mm shorted due to a misunderstanding about the cil option.
The door is very good quality and it arrived very well packaged, whit the fitting and cleaning kit. It was only 1 week late , so just over 7 weeks from ordering, which I think it's not bad.
The fitting instruction was useful, but far from comprehensive. At times we found it har hard to follow. We had to figure out some specific details, but it in in about 6 h as out builders were experienced. A video showing how to fix these door would have be a great help.
It took us some time to figure out the auto slam lock. At the beginning we thought that the lock is faulty. There is a short information about this in the brochure (hidden at the *** footnote section in a drop down menu) and mentioned in a sentence in the maintenance brochure provided, but not explained. It took us a bit of time to figure out how it works. We didn't know if the two hooks and the deadlock is actually closing, but figured it out with the help of the web.
All in all, it's a good quality, well made and secure door. I liked the configuration options in the website - even if in the end it registered the threshold/ col option wrong. There is a very good level of configuration option without being overwhelming.
We are very happy with the long handlebars in both sides and the colour choice are very impressive too. Both the grey, textured finish and the flat, yellow finish look like they are very high quality 🤞.
We are very happy with the product, but would recommend to make tripe sure that the height and width will fit your opening. Make sure you to understand how the threshold is fitted and fixed and if the overall height is measured with or without the cil!
Customer Service / Aftercare was responsive, but not overly helpful over the issue regarding the 25 mm shorter door. I was in touch with James, who did not accept responsibility over this issue, besides I check the right cill option (low threshold) on the online confirmation, I sent a copy of my design (obviously showing that there is no need for a drip cil and also asking to amend the order form with low threshold.
It seems unusual to fit the the threshold over the finished tiled surfaces, rather than run the floor finish into some sort of a frame/profile. Lucky our builder found a solution to this.
I would recommend this product to people who have some understanding on how to fit the door as it can be challenging to understand how it will fit, especially as the technician information provided is lacking basic information. I obtained ap proper technical drawing of the low threshold from another company who was selling Smart Signature Doors.
But the product is very good and company seems reliable enough. I wish them luck and hope that they will improve their service.
9. august 2025
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Hi Kinga,
Thank you for your detailed and thoughtful review — we’re really pleased to hear how happy you are with the quality, finish, and configurable options of your Smart Signature door. It’s great to know it’s made a strong impression, and we truly appreciate your recommendation.
Regarding the cill and overall height, we do apologise for any confusion. Before processing any custom-sized products, we rely on the final signed-off order paperwork, which in your case confirmed that a cill would be supplied. We’ll certainly review how this information is presented to ensure it’s even clearer for future customers.
We also appreciate your feedback on the fitting instructions. As the door is pre-hung, installation should largely involve securing the frame into the opening, but we understand that clearer guidance can make a big difference — especially for more technical aspects. We’ll look into improving this and implementing changes to support smoother installations.
On the auto slam lock, you're right — these are becoming increasingly popular for entrance doors due to their security benefits, but they do take a little getting used to compared to traditional multi-point locks. We’re sorry if this caused any initial concern and glad you were able to figure it out.
Thanks again for sharing your experience and for choosing Vufold. We’re delighted you’re happy with the final result and wish you many years of enjoyment with your new front door!
Warm regards
The Vufold Team
Great doors
Great doors, well designed and work perfectly, fast delivery and good after sales help. Definitely recommend vufold,
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Many thanks for the fantastic 5-star review, Phil! We're thrilled to hear you're happy with everything — from the design and performance of the doors to the delivery and after-sales support. We really appreciate you taking the time to share your kind words 😊
Best regards,
The Vufold Team
What a great company to do business…
What a great company to do business with, great communication, highly efficient and to top it off, fantastic French doors, really good quality product.
13. juni 2025
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Many thanks for the 5-star review, Colin. We are delighted to hear how pleased you are with everything. Your kind words are very much appreciated 😊
Best regards,
The Vufold Team
Excellent after-sales service, a year after purchase.
Really fast (and helpful) response to my enquiry, and incredibly fast delivery (less than 24 hours) of the door maintenance kit I ordered. Very satisfied overall with the service.
6. juni 2025
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Thank you so much for your kind words and 5-star review, Duncan! We're really pleased to hear that you received such a fast and helpful response to your enquiry.
We always aim to provide quick, reliable service, so it’s great to know we delivered on that for you. Thanks again for choosing Vufold — we really appreciate your support!
Best regards,
The Vufold Team
Internal Aluspace Doors
Fantastic customer service with clear supporting communication from quote right through to delivery. The product is of high quality, looks modern and contemporary. I would both recommend and order from Vufold again.
25. april 2025
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Thank you for the fantastic review, Michelle! 🌟
We’re so pleased to hear you had a great experience from quote to delivery, and that you’re happy with the quality and modern look of your internal AluSpace doors. Your recommendation means a lot to us, and we’d love to work with you again in the future! 😊
Best regards,
The Vufold Team
5 Star ***** Customer Service
About 10 years ago I decided to purchase a set of Oak Bifold Doors and I wanted them to be top hung and around 5m wide. So, I set off to “The Grand Designs” trade show at the NEC in Birmingham, with the sole purpose of selecting the best quality doors at a reasonable price. There were probably 3-4 suppliers that I considered but Vufold won my order. Nearly 10 years later, the doors open as easily as the day they were installed and apart from a little exterior preventative treatment, they have been relatively maintenance free. However, this weekend the door latch started to stick. Which is not surprising as we have 2 dogs and the doors are opened and closed 20 times a day, especially in the cold seasons. Anyway, I emailed Vufold customer service requesting the part number for the lock, so that I could order a new one. Within an hour, Tom from customer service emailed with a series of requests, which included taking photos & a video of the faulty latch. The Bottom line, within less than 24hrs after my email discussions with Tom, a completely new locking unit was delivered to my door.
An excellent set of Bifolds with 5 star customer service.
23. april 2025
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Thank you so much for your wonderful 5-star review and for taking the time to share your experience with us. We are thrilled to hear that your Bifold Doors have served you well for nearly a decade and that our customer service team was able to assist you promptly.
At Vufold, we pride ourselves on offering a complete package, from high-quality products to exceptional customer service. While we understand there may be cheaper alternatives on the market, we stand by our guarantees and the service to back them up. Our customers satisfaction, and the quality and longevity of our products are our top priorities.
Thank you for not letting this go unnoticed.
We truly appreciate your support and kind words.
Best regards
The Vufold Team
Great communication throughout
Great communication throughout. David the sales manager was very helpful and honest with his advice before our order and Francesca was brilliant in keeping us informed about delivery date and time. Customer service was friendly and very pleasant to deal with. Thank you guys, you're awesome!
16. april 2025
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Thank you so much for your wonderful 5-star review! We are thrilled to hear about your positive experience with our team.
Our team, are dedicated to providing honest and helpful advice, and keeping our customers informed about delivery dates and times. We are delighted that you found our customer service friendly and pleasant to deal with.
Your kind words mean a lot to us. Thank you for choosing Vufold!
Best regards,
The Vufold Team
I write to confirm the customer A follow up review for the night latch refund issueservice…
I write to confirm the customer service proactively contact me again via email saying they have just confirmed to refund the defective night latch unconditionally. Fairly speaking the door itself is in good quality but only the night latch is found defective so i return within 14 days grace period. I was shocked this straightforward refund turns out being complicated. Nonetheless their response is swift and finally treat it fairly. The refund will take 7 days so i will wait and see with another follow up review after.
15. april 2025
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Thank you for your follow-up review and for acknowledging our efforts to resolve the issue with the night latch.
We want to clarify that if items are returned to us as defective, we carry out an investigation to determine the cause of the issue. In this case, we needed to seek further advice from the hardware supplier, which we informed you about and agreed to reply back to you before the end of the day. Following our internal investigation, we found the part to be defective and agreed to issue a refund.
We strive to ensure that all our customers receive excellent service and high-quality products. If you have any further questions or concerns, please do not hesitate to contact us directly.
Best regards,
The Vufold Team
Excellent service
I had quite a few pre-sales enquiries which were answered quickly and satisfactorily.
The web site is easy to navigate and the ordering process is easy.
The order was delivered on time and in good condition.
I would happily recommend Vufold.
17. februar 2025
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Thank you so much for your fantastic 5-star review! 🌟
We're thrilled to hear that our team could assist you promptly with your pre-sales enquiries and thank you for sharing how you found our website user-friendly and the ordering process smooth.
We are also pleased to hear your order arrived on time and in perfect condition.
Your recommendation means the world to us - thank you! 😊
Best wishes,
The Vufold Team
I spent over £20K on doors and windows…
I spent over £20K on doors and windows and will never use this company again. The aftercare is non existent and when I complained about the trickle vents whistling they told me to look google it and look for YouTube videos. I am now seeking legal advice. STAY AWAY.
6. december 2024
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Hi Andy,
Thank you for your feedback. We're truly sorry to hear about your experience and understand your frustration.
We want to clarify that our aftercare team responded to your query immediately upon receipt and have been in communication with you since. We have replied quickly and courteously to any email communication and are still here to assist you with any issues you may have.
The environment and elevation play a significant role in the issue you raised. Based on the details you provided, it was reported on one individual window that is potentially more exposed than the others. The issue was also raised during adverse weather conditions. Our referral to Google and YouTube was intended to provide reassurance and show you how this can be resolved.
Since our last email discussion, we haven't heard anything further from you. Should you wish to discuss this further, we are here to help.
We are disappointed to receive a 1-star review and genuinely want to work with you to find a resolution.
Best regards,
The Vufold Team
Very Poor Delivery Service
The only reason for the 3 start, is for the Poor Delivery Service.
I ordered a very heavy aluminium front door, 1m width & 2m height. It suppose to be a 2 man delivery (which I confirmed prior) But it's was Just the driver turned up with the door in a small van with NO assistance nor tools.
I couldn't return it as it was already a late delivery and my builders were waiting for the door. It was extremely big and heavy door and I was end up helping unload and bring it inside without any tools or trolly. As a result I sendup injured my right leg.
If you don't change your delivery company, you will damage your reputation.
15. januar 2025
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Dear Naga,
Thank you for your feedback. Whilst we do appreciate and understand your 3-star rating, we sincerely apologize for the inconvenience caused during the delivery. It is unacceptable that only one person arrived with your door.
We are extremely sorry to hear about the trouble you went through to unload the door. All deliveries of this nature should be completed by two people unless pre-agreed in advance due to unforeseen circumstances that may cause a delay. We have addressed this issue with our delivery company and expressed our dissatisfaction with how your delivery was handled. We appreciate your cooperation in allowing us to complete the delivery despite the challenges.
Thank you for bringing this to our attention, and once again, please accept our sincere apologies for how the delivery aspect of your order was handled.
Best regards,
The Vufold Team
Inspire 4 doors
Inspire 4 doors. Fantastic product, delivery and aftersales.
This has been a really good experience. Doors are great quality, easy to fit (diy) and look great.
Had a problem that 1 of the glass panels had a flaw, exchanged immediately with no fuss. I bought these as we had an open conservatory which was so cold, and did not want an insulated roof, these have transformed our house , its stopped the cold and chill from the conservatory but still retains the open feel even when doors are closed, and when opened you would not know they were there.
4. december 2024
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Thank you, Brian, for your fantastic 5-star review! 🌟 We're thrilled to hear that you're enjoying your Inspire doors and that they have made such a positive impact on your home.
Thank you for sharing that you found them easy to fit, especially as a DIYer. While there are cheaper doors on the market, we believe the added details we include—such as extra fixings, drill bits, and many other components—make our doors a superior choice. These features not only ensure high quality but also make installation straightforward, saving you time and money in the long run.
We apologize for the issue you experienced, but we're delighted to hear that you were happy with the service you received in resolving it quickly. We appreciate your kind understanding.
Thank you once again, Brian, for your fantastic feedback! We hope you continue to enjoy your new doors and the transformation they have brought to your home. 😊
Best regards,
The Vufold Team
Inspire white bifold review
Had the white Vufold Inspire internal fold flat doors fitted by my joiner some months back and they are ok, however they don’t truly “fold flat” into each other as the protruding door handle prevent it from doing so. I Did not fit the door stop buffer kit provided as it would spoil the look of the door having this sticking out. Solution would be to have a recessed door handle option.
Some paint finish imperfections spotted where the paint is not as smooth finish where the frame meets the glazing. Vufold do not provide a paint touch up pen or any “gap covering” architrave / trim options. This would be a useful. There was one end piece of the frame provided that was rough cut and needed a lick of paint and I needed to source a RAL paint match which wasn’t easy. Just honest feedback from my experience but for the money good value, look nice and would recommend.
11. november 2024
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Hi John,
Thank you for your feedback and for choosing Vufold for your internal fold flat doors.
Regarding the fold flat feature, it refers to the doors folding back onto the wall. The doors are supplied on adjustable pivot hinges to allow for this feature, ensuring they can fold completely flat against the wall when fully opened. The doors can indeed fold flat onto each other, but as you mentioned, a flush door handle fitting is required to achieve this. Our handles are optional, allowing customers to either purchase one of ours or use their own for personal preference. The catch kit is also an optional extra that secures the door in place when using a standard door handle.
We appreciate your comments on the paint finish and the need for a touch-up pen or gap covering trim options. It’s a standard RAL colour (RAL9016 traffic white), so it should be fairly easy to source, but we apologize for any difficulties you encountered. Your honest feedback is valuable to us, and we will look into these suggestions.
We’re glad to hear that you find the doors good value for money and that they look nice. Thank you again for your review and for recommending us.
Best regards,
The Vufold Team
I recently bought beautiful wooden…
I recently bought beautiful wooden door. Door came wrapped up in foil. At first glance it looked ok. Few days later when unwrapping it, it turned out chipped and scratched.
Customer service replied…you had 72 hours bla bla bla, should’ve checked the door under the microscope, you are incompetent, so is your carpenter, you must have damaged the door. You are on your own. After their reply I’ve changed my mind and I think 1 star it is.
30. august 2024
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Dear Marek,
We are sorry that your new door is damaged. As we have explained in our previous communication, it is very difficult to determine when or where the damage occurred when it is reported to us after installation.
Our 72-hour policy is designed specifically to support our customers in the event of a product arriving with imperfections. From experience, we have found that this time frame gives customers plenty of time to check the door thoroughly and report any issues to us. During this window, we can rectify any problems.
As you signed to confirm that there was no damage to the packaging at the time of delivery, but later report damage to the packaging, and the door in the same location, it appears it must have happened during handling and / or fitting.
While we appreciate that minor imperfections may have been missed on your initial check, it would have been a lot easier to rectify the issue as a matter of goodwill if you had notified us before the door was physically installed.
At no point have we implied that you or your carpenter are incompetent, we have simply stuck to the terms and conditions you happily agreed to when you placed your order. As we have stated in previous correspondence with you, we are more than happy to assist you.
Kind regards
Vufold
I was very anxious about ordering…
I was very anxious about ordering another set of doors. It had been 12 years since my last order and I was replacing wooden bifold's for the aluminium....size wise like for like but as its aluminium the sill design is different. The website is quite clear. I d like to have seen a more detailed spec regarding sizes in more detail.
7. august 2024
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Dear A Winkler,
Thank you so much for your 5-star review. It's always lovely to hear when we have a returning customer. Thank you also for your feedback regarding the web site, we will make sure we add further information to our product specification and download section.
Best regards
Vufold
My wife and I are very pleased with the…
My wife and I are very pleased with the whole experience. I think I asked for 3 or more different quotes over a few weeks and the drawings and quotes were clear. The GRP door and frame are very well constructed and operate well and draft free.
We would not hesitate to recommend VuFold or their products to anyone.
Thankyou
Steve & Jane Lawn
14. august 2024
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Dear Mr & Mrs Lawn,
Thank you for taking the time to share your review. We are delighted to hear how pleased you both are with the product and service received.
We are also extremely grateful for your recommendation of Vufold and our products 😊
Warm regards
Vufold
Fantastic customer service from order
Fantastic customer service from order, shipping and delivery. Had the pleasure of dealing with Francesca who dealt with all of my many questions quickly. Really friendly company who I would definitely use again.
3 door sliding aluminium patio door is fantastic and the instructions were easy to follow. Lovely opening and closing on the doors, despite the weight of the glass 10/10 for me : )
5. august 2024
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Hi Peter,
Many thanks for taking the time to share your feedback and we really appreciate you rating our products and service 10 /10! We are delighted to receive such kind comments regarding the service you received, particularly from Francesca 😊 Thank you also for highlighting you would use Vufold again! Furthermore, we are pleased to hear you find your sliding doors to be 'fantastic'. We do appreciate you sharing how easy you found our instructions to follow and that the doors operate smoothly.
Thank you again for your kind review Peter.
Best regards
Vufold
Great customer service
Unfortunately I had to cancel my order. This was done without any issues and I was refunded promptly.
23. juli 2024
Uopfordret anmeldelse
Besvarelse fra VUFOLD
Many thanks for your review. We are sorry that you had to cancel your order, and we do appreciate you rating us 5 out of 5-stars based on the service you received during our cancellation and refunds process.
Kind regards
Vufold
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