Vroom Anmeldelser 676

Termin gemacht, um eine Speiche erneuern zu lassen an meinem Specialized Levo ein gängiges Enduro.

Terminvereinbarung und Abholung hat bei mir immer gut geklappt.

Nachdem ich einen ganzen Monat "aufgrund Teileverfügbarkeit" auf mein Fahrrad gewartet habe kam es zurück.

Die Professionelle Reinigung kann ich nicht empfehlen. Das Fahrrad sah genauso aus wie vorher.

Bei der Rückgabe einen Kratzer im Matten Lack festgestellt und sofort beim Fahrer reklamiert.

Ich sollte einen neuen Termin vereinbaren.

Wie besprochen einen neuen Termin vereinbart für die Beseitigung des Kratzers eigentlich eine Lackierung bei Mattlack.

Nach einem weiteren ganzen Monat ohne mein Fahrrad sollte es mir wieder gebracht werden.

Vorherige Lieferzusagen wurden nicht eingehalten.

Der Fahrer kommt und bringt mir ein falsches Fahrrad.
Gegen Nachmittag dann endlich mein Fahrrad zurück.

Die Lackstelle wurde lediglich ausgebessert und nicht lackiert, ebenso fehlt nein Getränkehalter.

Den fehlenden Getränkehalter habe ich beim Fahrer reklamiert und meinen Ansprechpartnern per Email inkl Geschäftsführer. Nach 6 Tagen keine Reaktion.

Ich denke mir hier nichts aus das sind Fakten. Bei einem Auftrag eine solche Abwicklung und schlechte Kommunikation bzw Ignoranz ist einfach unglaublich.

Liebe Leser, ein Hinweis:

VROOM-REPAIR.de ist NICHT zu verwechseln mit vroom.com!
vroom.com war ein US Unternehmen, dass sich mittlerweile in Liquidation befindet. Die Bewertungen sind ursprünglich in Englisch verfasst und automatisch in Deutsch übersetzt.

Super Service! Hatte eine Gabel zu tauschen und es wurde eine gut passende Carbongabel verbaut. Kein Chinabilligding.
Dabei ist ein Schaden bei der Bremse entstanden, der auch fachmännisch und ohne Extrakosten behoben wurde! (Man wird dann angerufen).
Preislich waren die Kostenvoranschläge im Fahrradladen sogar teurer. Immer wieder!

Ich bin sehr zufrieden mit der Leistung. Das Fahrrad wurde pünktlich zum vereinbarten Termin abgeholt. Absolut fachgerecht mit hochwertigen Materialien repariert und ohne Verzögerung genau zum vereinbarten Termin wieder geliefert! Das Handling war erstaunlich einfach. Ich war über alle Steps bestens informiert. Danke Vroom! 😊

Die lieben Herren haben mein Fahrrad kaputt repariert. Nach erfolgloser Kontaktaufnahme über zwei Wochen hat sich zwar der Geschäftsführer gemeldet, jedoch nur, dass sie das Fahrrad erneut besichtigen möchten. Das der Fahrradladen nebenan hat das Problem innerhalb kürzester Zeit gelöst und es war klar, dass es das Verschulden von Vroom war.

I recently purchased a Tesla Model 3 from Vroom, and the overall experience was exceptional. The website's interface was user-friendly, allowing me to easily browse and compare different models. The detailed information provided about each vehicle, especially the Tesla Model 3, was comprehensive and accurate. The financing process was straightforward, and the virtual consultation was informative. The Tesla Model 3 was delivered on time, and its condition was immaculate, exactly as described online. I am extremely satisfied with my purchase and would highly recommend Vroom for anyone considering buying a Tesla or any other vehicle.

J'attends un appel de l'expert depuis un mois et demi suite à un accident. Malgré plusieurs messages laissés à leur expert de leur part et de la part de mon assurance, je n'ai toujours pas de nouvelles de cet expert. Quand je les appelle, ils ne répondent pas. Ce cabinet d'expertise est vraiment à éviter, sauf si vous voulez ne pas pouvoir réparer votre véhicule et devoir en louer un pour 400 euros par semaine... Je suis très très mécontent de leur incompétence et leur inutilité !!!

For starters, I want to recognize my DSA Natosha Green! Please forgive me if I spelled your incorrectly. Although I am giving a 4 star rating to the company overall, she is a 5 star member of their team. I ran into many hiccups during my deal and Natosha single-handedly saved the deal for me! I was prepared to leave a 1 star review and divulge every single detail that made my experience less than enjoyable. She came along and not only explained what was going on and what caused the delays, she apologized and showed genuine concern. Her altruistic behavior made all the difference for me. And because she knew I was frustrated with the extended timeline, she never missed an opportunity to keep me apprise on where we were in the process. Because of her ALONE I would purchase from Vroom again. Small gestures really can go a long way. I’ve had my vehicle for 30 days now and aside from issues I am facing with purchasing the extended warranty, things have gone fairly well. Thank you Ms. Green for turning my experience around!!

This is my third vehicle with Vroom. They are fair and there is no negotiation. You see what you get and you get a fair price for your trade-in. Sometimes there is a little wait, it's not like going to a dealer and driving away with a car, but the wait is to be expected.

I signed the paperwork on November 21st and the vehicle was delivered on December 18th. I was initially nervous about the waiting for delivery, but throughout that time, my representative Paula J. was in constant communication, responding quickly to my questions about delivery timetables. The description of the vehicle on VROOM's website was very accurate, with nothing overlooked or unreported. The license plates were delivered in less than a month after the vehicle, well within the time period given. Overall, my experience was great, and I will be looking to VROOM for future vehicle purchases.

This is my 1st time ever buying a car from on line sight un seen.

My experience was quick and amazing. The Vroom team was amazing thru the entire process. The car I chose was great and no surprises throughout the entire process.

Thank you VROOM

I had a really great experience. I shopped VERY carefully to find the vehicle i wanted, and when i started up a purchase query, i was taken from autotrader to vroom. As a longtime software guy i was intrigued by the possibility of finding and buying a vehicle totally online. The purchase process with vroom was simple and straightforward. They let me know that delay providing documents would delay delivery so i was prompt and so were they. I could bring my own finance but i went through theirs (Capital One) so that I could do it all online that day. I’m weird that way.

I had a personal guide from vroom for the process and i asked questions several times. My guy got off work at 3 PM so i made sure to always ask questions by 2 PM and he ALWAYS answered the same day.

Bottom line is in three weeks they shipped the car across the country, picked up my trade from my house and dropped off my new car in my driveway, during the christmas season. My contact followed up with me every step and we received papers and plates in the mail within 2 weeks. This could not have gone better.

Ive bought two Mazda CX5’s from vroom cars come with low mileage low downpay they drop it off to you. THE sales team want to see you get approved unlike a lot of local dealers… C Williams was great in sales dept.

Very easy and practical way to buy my car, from the 1st contact until the end they wore ready and willing to make everything fast and simple, the car is an a great shape, just like in the pictures. I’ll definitely go back to Vroom for my next car.

I passionately hate vroom. First of all, the warranty is fairly short. I had an issue come up before my warranty even expired and they refused to pay for it. In the short time that I have had this car, coolant liquid and gas has leaked into the engine causing my engine to overheat and hazardous driving conditions, my tires have torn (they sold the car with extremely damage, worn out tires), and my window regulator has failed causing my passenger side window to fall into the door. Unfortunately, prior to having this car I had little knowledge on cars and couldn’t have seen this coming. They basically sold me a car for 15,000 that was falling apart. don’t buy from them. Also, after signing your paperwork, expect to wait at least a month to even get your car.

The car was at perfect condition and the price very good. The whole process was smooth. They even matched the loan rate that my credit union was giving me, which simplified the paperwork. Way better experience than going to a dealership.

I see many poor reviews written on here and I can only assume I am an exception.
I received my vehicle and it is everything I read on line. My sales agent was very knowledgeable, and my customer service rep is as well.
People this is no different than shopping Amazon. Do your homework.

Communication was the most difficult part of the process with this company as well as the customer service representatives ability to answer questions and complete tasks in a timely manner. Took way too long to complete tasks on their side with little to no communication and with continued inconsistent communication.

The shipping aspect went smoothly and the 3rd part delivery was great. Car was exactly as expected the only issue was fhey stripped out the screws they used to put the temp tag on and I am going to have to go have someone remove them and dedicated rep just said they’d pass the feedback on no response when asked how they’re going to compensate me for having to pay someone to remove these screws.

I purchased a 2020 Honda Civic low mileage very clean ride ✅ I had a great experience with vroom Mr Shawn Guest was my salesman he’s also great the delivery guy was great showed me everything in the car while I was on the road during the delivery it does take a lilte while to get the car but it’s because they couldn’t get in touch with my employer to verify my income overall everything’s good looking to purchase another for my wife soon✊🏾

I received my Camry December 23rd of 2023. The process smooth and staff to me was very helpful. Other than the shaky communication everything was very easy and I am very satisfied with my purchase. I will definitely recommend Vroom but at the same time I would suggest that they read the reviews.