We have booked through VRBO many years now. It is for the most part a smooth and seamless experience. Unfortunately due to a date change, I had to cancel my prior booking and rebook. The modify but... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Booking this was very good but my problem is .. I also booked a place last night in Negril from Feb. 23 to March 4 and I have not received any confirmation from anybody just wondering what I should... Se mere
Usually book with VRBO. Something new I noticed why are you charging for early or late arrivals. Hotels don't charge for that and try to accommodate. The purpose of what you are doing is convenience... Se mere
All went very well. The only thing that should have been emphasized that I could pay with my US Visa card. However are you able to credit my Canadian VISA card with the Vrbo fee and charge it on my... Se mere
Virksomhedsoplysninger
Om Vrbo
Skrevet af virksomheden
Vrbo is a vacation rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.
Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.
Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:
How does Vrbo work?
Booking on Vrbo is simple:
Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.
Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.
Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax, and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. Search where and when you want to travel
2. Compare vacation rentals, prices, amenities, and reviews
3. Book the entire home that fits your trip
Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveler photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.
Kontaktoplysninger
4,3
Fremragende
756 anmeldelser
Bed kunder om at skrive en anmeldelse
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Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Left sleeping on my floor
Well I needed to relocate me and my pets because of an insurance claim in my apartment. I don't have the money, but my insurance is covering our say. I booked my VRBO to move into the next day (I wanted it that day actually but there was none that suited my needs available that day). So I booked for the next day, only to wake up to a message from my host saying it was already booked. I had to cancel my stay, and yes I'm getting a refund but not for 5-7 days, tying up over $2000 in funds. So instead of moving to a new place with my pets and having a bed to sleep on for the next two weeks, I'm left in limbo, with not alternative options and out the money for a couple of days. I did not have $2000 to shell out again to re-book my accommodations of which was the only option. VRBO offered to pay the difference if the alternative option was more expensive but that was it. What a waste of my time, energy and money.
9. november 2026
Besvarelse fra Vrbo
Hi Stephannie,
Thank you for sharing your feedback. We understand your concerns about the host confirming your stay and then saying it was already booked, plus the refund timing that left your funds tied up when you needed a place right away.
A member of our team will reach out to you shortly to review your concern, understand what happened, and provide further assistance with your issue.
Thank you,
Review Resolutions Team
Expedia Group
Frustrated! Lets me book then cancels!
Booking was easy. But within 30 minutes received an email from host saying the listing was not available for those dates. Why did it let me book if those dates do not work? Frustrating!
10. november 2026
I almost didn’t book because I did not…
I almost didn’t book because I did not know how much the VRBO fee was going to be. I would like the fee listed before I complete booking. I haven’t booked through VRBO before
10. november 2026
Booking was fast and easy
Booking was fast and easy. No problems. Received confirmation immediately.
10. november 2026
Beautiful homes,
This was so easy and there were many different homes to choose from.
9. november 2026
No problems at all.
3. november 2026
Quick & easy to get the details
10. november 2026
I made a booking -realized 2 minutes…
I made a booking -realized 2 minutes literally 2minutes later that I had the date wrong by a day. I reached out to host to try to modify, but ended up having to cancel. For a one night stay- the fee was $200 - I will never use Vrbo again.
10. november 2026
Besvarelse fra Vrbo
Hi Jennifer,
Thank you for sharing your feedback. We understand your concerns about correcting the booking date right after reserving and the cancellation fee you were charged.
Feedback is important to us, and we will consider it as we continue improving our products and services.
Thank you,
Review Resolutions Team
Expedia Group
I was given a form to fill out with so…
I was given a form to fill out with so much information - so much more than has been the norm for VRBO - and some of it seems too personal and unneccessary. Why would you need my birthdate?
Other than that it was smooth, as usual.
8. november 2026
Fast @ easy to follow
8. november 2026
Easy to get the information on the unit…
Easy to get the information on the unit availability and confirm dates.
9. november 2026
Usually book with VRBO
Usually book with VRBO. Something new I noticed why are you charging for early or late arrivals. Hotels don't charge for that and try to accommodate. The purpose of what you are doing is convenience this isnt convenient anymore to be honest.
9. november 2026
I did not like that the payment was…
I did not like that the payment was taken out of my account today, I thought it would be taken out on Jan. 2 2027, why do this when I have the option to cancel then which I would not do, also what is the extra vrbo charge I was charged as it did not show when I booked. Please explain
9. november 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.