Had a problem with a speaker we ordered via Amazon and had the best customer service from Ashleigh at Vocal -star Was sent a new replacement within a couple of days.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ich habe dort eine Karaoke Maschine als Weihnachtsgeschenk gekauft. Als das Geschenk ausgepackt wurde, musste ich erschreckend feststellen, dass diese leider defekt und somit unbrauchbar war. Ich h... Se mere
Virksomheden har svaret
I bought a Silent Disco and hired a second set to support an arts project called the Rugby Soundscape. Both sets worked perfectly and came with a good range of cables so they could be attached to pr... Se mere
Virksomheden har svaret
I have a karaoke business which has been going around 11 years. I started off with a disc player (I think it was called Ultimate & it got damaged a few weeks ago, so wasn't worth getting repaired, so... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are the UK's only and one of only a handful of global manufacturers of both professional karaoke players, machines and high quality karaoke music.
Kontaktoplysninger
Vocalstar. Unit 10 Chantry Park, 2 Cowley Road, 2 Cowley Road, BH17 0UJ, Poole, Storbritannien
- 01202670929
- info@vocal-star.com
- vocal-star.com
4,3
Fremragende
603 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service
Excellent customer service. Thank you Ashleigh for your help buying a product that I would have got wrong.
31. januar 2025
Great Customer Service
All companies and suppliers are 5 star when things run smoothly, it's when things go wrong that defines who is 5 star. I had a problem with my delivery and contacted customer service who replied very fast and resent the items without delay. Thank you Vocal Star now have my goods and am very pleased with the product and more than pleased with the service I received.
20. januar 2025
Goods provided were as expected as…
Goods provided were as expected as ordered arrived in good condition good value too. Will purchase from vocal star in the future.
15. januar 2025
Not received it yet almost 6 days since…
Not received it yet almost 6 days since ordering?
17. januar 2025
returned an item for a refund on the…
returned an item for a refund on the 8th of December but still no contact from this company as of the 11/01/2025, they are very good and taking the money and sending out a poorly packed product but be careful if you want a return or refund. Will never use them again.
30. november 2024
Good machine customer service acted…
Good machine customer service acted quickly on missing adaptor
7. januar 2025
not worth the hype
I bought a karaoke machine from Vocal Star and was really dissapointed. It stopped working after just a few uses, and customer service took forever to respond. I wouldn’t recommend them."
31. december 2024
Uopfordret anmeldelse
I purchased a new remote for a vs-800…
I purchased a new remote for a vs-800 it was quickly delivered and well package. The remote control is of excellent quality with all the right buttons and it feels good in my hand. It was easy on my pocket too.
Thanks Vocal-star
4. december 2024
Besvarelse fra Vocal Star Limited
Amazing, we are so glad that you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Besvarelse fra Vocal Star Limited
Hello, very sorry to hear you have not yet received your item! We are currently investigating this with DPD. It is likely this delay was caused by the flooding and storms we have experienced recently. We will be getting an update soon and at that time we can offer a solution. Best wishes, the VS team.
I recieved my Order after a 14 day wait.
I Eventually got my DVDs (replacement)14 days after placing the order. I was told that the original parcel was lost in the (DPD) couriers system.
Vocal Star did eventually reply to my e-mail and all has now been sorted. However I am still not satisfied with inital lack of response via 01202 670929 but I suppose December is a busy time for all. I have been unable to assess the quality of the disc as my relative has departed for home with his CD + G player and without his half of the order however they are useless to me at the moment because they will not play other than the backing track on Karaoke5 or my Sony DVD player
1. december 2024
Besvarelse fra Vocal Star Limited
Hello, very sorry to hear you have not yet received your purchase. This order was shipped by our team and handed to the courier correctly and in time. Unfortunately, due to the storms we have had recently and the flooding that has deeply impacted some areas, the couriers have been faced with delays and your item is held in a hub because of this. We will contact the couriers for an update and delivery estimate. We will contact you as soon as we have news about this. Best wishes, the VS team.
A very professional service from start…
A very professional service from start to finish.
They helped me with picking the product and it was a pleasure dealing with Vocal star.
The product wa easy to set up and easy to use.
I would highly recommend to them.
30. november 2024
Besvarelse fra Vocal Star Limited
Our Pleasure :) We are so glad you enjoyed your experience with us! Thank you for the positive feedback. Best wishes, the VS team.
Vocal Star Karaoke Bundle
Slight issue with delivery but was very quickly resolved with great communication...thanks
29. november 2024
Besvarelse fra Vocal Star Limited
Hello, very sorry that you haven't received your purchase yet! We handed your order to DPD within time but we no longer have control of your item from that point. Unfortunately, the recent storms we have experienced have severely affected the couriers as they are dealing with flooding and delays. We will contact the courier to get a new estimated delivery date and update for you. We will contact you as soon as we have this. Best wishes, the VS team.
Brilliant service great product we have…
Brilliant service great product we have received sounds great kids going love it
30. november 2024
Besvarelse fra Vocal Star Limited
We are so glad you love your purchase! Thank you for the positive feedback. Best wishes, the VS team.
Thank you for my order I was a little…
Thank you for my order I was a little disappointed that the case ti one of my discs was smashed up but I will have to replace it but I believe that was done by the delivery guy not your Company so maybe next time use a bit more padding in your delivery bags.
29. november 2024
Besvarelse fra Vocal Star Limited
Amazing to hear! Thank you for the positive and constructive feedback, we will take this on! Best wishes, the VS team.
Easy to order and great quality
Easy to order and great quality
Received extra cdg's which were great quality.
29. november 2024
Besvarelse fra Vocal Star Limited
We are so happy to hear this! Thank you for the positive feedback. Best wishes, the VS team.
Poor customer support
Poor customer support who do not carry simple parts. In a product less than a year old the power adapter has broken. Ashleigh would not assist with the receipt of proof of purchase so I offered to pay for the part. I was told to speak to a power adapter company as they can not help, despite it being less than 12 months.
Very poor experience!
25. november 2024
Uopfordret anmeldelse
Besvarelse fra Vocal Star Limited
Hi, very sorry to hear you had a negative experience. Unfortunately, we are currently out of this spare part which is why it isn't listed on the website and we could not assist further without an order number for your speaker. Best wishes, the VS team.
Ashleigh is amazing
Ashleigh is amazing! Daughter was let down (the night before), by a local Karaoke guy. Ashleigh did everything she could to make sure the 30th Birthday party wasn’t an abject disaster. Thank you SO much, Ash!!! A.
23. november 2024
Uopfordret anmeldelse
Besvarelse fra Vocal Star Limited
Oh, this is so lovely to hear! We will pass this feedback onto Ashleigh, she will be thrilled and we're all so glad that the party was able to go on! Thank you for the positive review and for sharing your experience! Best wishes, the VS team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.