Had a problem with a speaker we ordered via Amazon and had the best customer service from Ashleigh at Vocal -star Was sent a new replacement within a couple of days.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ich habe dort eine Karaoke Maschine als Weihnachtsgeschenk gekauft. Als das Geschenk ausgepackt wurde, musste ich erschreckend feststellen, dass diese leider defekt und somit unbrauchbar war. Ich h... Se mere
Virksomheden har svaret
I bought a Silent Disco and hired a second set to support an arts project called the Rugby Soundscape. Both sets worked perfectly and came with a good range of cables so they could be attached to pr... Se mere
Virksomheden har svaret
I have a karaoke business which has been going around 11 years. I started off with a disc player (I think it was called Ultimate & it got damaged a few weeks ago, so wasn't worth getting repaired, so... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are the UK's only and one of only a handful of global manufacturers of both professional karaoke players, machines and high quality karaoke music.
Kontaktoplysninger
Vocalstar. Unit 10 Chantry Park, 2 Cowley Road, 2 Cowley Road, BH17 0UJ, Poole, Storbritannien
- 01202670929
- info@vocal-star.com
- vocal-star.com
4,3
Fremragende
603 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The experience was so simple and easy…
The experience was so simple and easy to accomplish everything I needed to do.
Can't fault it...
29. juni 2023
Besvarelse fra Vocal Star Limited
Thank you for taking the time to leave us a review. We're glad that you had a positive experience with us!
Good idea and inspiring to try out.
29. juni 2023
Besvarelse fra Vocal Star Limited
Thank you for the positive feedback! Happy to hear that you were pleased with your setup.
Very good and helpful 👍
29. juni 2023
Besvarelse fra Vocal Star Limited
Happy to hear you were satisfied with your experience with us! Best wishes.
got exactly what it said
1. juli 2023
Besvarelse fra Vocal Star Limited
Thank you for taking the time to leave us a review. Best wishes.
Great Products, excellent customer service
Great Products, Great Customer care, a speedy delivery and if you need advice on a product just contact them through their web site or telephone Vocal-star are happy to help always
30. juni 2023
Besvarelse fra Vocal Star Limited
Thank you for the lovely feedback. We hope to have you as a customer again in the future. Best wishes.
All your needs for home karaoke in one place.
Easy website to use with great equipment for the price.
25. juni 2023
Besvarelse fra Vocal Star Limited
Thank you for taking the time to leave us feedback. We're happy you have had a positive experience with us.
Besvarelse fra Vocal Star Limited
Thank you for taking the time to leave us a review. We're glad you have had a positive experience with us.
Kareoke!
Communication with team was great, they were quick and friendly when replying. Order was sent out almost immediately to make sure it got to us in time for the party which was great. However, program on laptop was slow and glitchy, we had to restart it on multiple times. Also the wireless mic’s died very quickly and we had to use the wired one for most of the night. Having said that the kareoke machine was the hit of the party and everybody loved it!
29. juni 2023
Besvarelse fra Vocal Star Limited
We're very glad that everybody loved the karaoke! Apologies for the issues you experienced, and thank you for bringing this to our attention. We will investigate this to ensure that future customers do not face any of these issues.
wasn't sure exactly what I needed for…
wasn't sure exactly what I needed for my home setup so called up. To my surprise got straight through to a real person who spent the next 10 minutes discussing what i wanted from it. Would use again and recommend. Use my equipment frequently (had 2 years) and no issues at all.
29. juni 2023
Besvarelse fra Vocal Star Limited
That's great to hear! We're so glad that our customer support team were able to help. We hope to see you as a customer again in the future.
Besvarelse fra Vocal Star Limited
Glad to hear you were happy with your experience! Best wishes.
Redeemed by their follow-up
Was sent a broken second hand microphone in a jiffy bag. However, the way it was handled was very good so my faith is somewhat restored. I just can't comprehend how a company would send a broken second hand part to a customer purchasing new!
25. juni 2023
Besvarelse fra Vocal Star Limited
We're sorry that you had a negative experience initially, but we are glad that we managed to get this sorted for you. We do not send second hand parts to customers purchasing new, so please accept our apologies for this error. Best wishes.
Very helpful
20. juni 2023
Besvarelse fra Vocal Star Limited
Thank you for the positive review. Best wishes.
I ordered a replacement charger for my…
I ordered a replacement charger for my vsp180 karaoke speaker which I purchased from them and they sent the wrong one but insisted it was the right one.
Not only was it the wrong one but a 12v plug for a 9v appliance which is very dangerous and nearly caused a fire if i hadnt of noticed the plug was overheating or could have blown up the karaoke speaker which they would have been liable for instead of £3.69 postage which under the consumer regulation contract you have 14 days to return and the company pays the postage no matter what reason, Trading Standards told me that and I sent the owner it.
My bank refunded me the whole £14.99 without having to send it back when I sent them all the correspondence between me and the company.
I would have ordered from them again if i.hadn't of had such a bad experience and have told my friends what happened so they will not be either.
6. juni 2023
Uopfordret anmeldelse
Quality service and products!
I recently purchased a speaker / karaoke machine from vocal star and I’m extremely pleased with the product and service I received. Lauren was extremely helpful and the speaker is exactly what I wanted. Easy to use, quality sound, lightweight and comes with a guarantee! Thank you vocal star!!
26. juni 2023
Uopfordret anmeldelse
Besvarelse fra Vocal Star Limited
Thank you for the review, glad you're loving your speaker. I will pass this onto Lauren for you, she will be pleased. Best wishes.
Quick delivery with good customer…
Quick delivery with good customer support. My daughter loves the karaoke machine.
14. juni 2023
Besvarelse fra Vocal Star Limited
Happy to hear your daughter loves the karaoke machine. Thank you for your review. Best wishes.
Very well priced and the delivery was…
Very well priced and the delivery was very quick. The CDG I ordered has a great selection of songs on it.
11. juni 2023
Besvarelse fra Vocal Star Limited
Thank you for the review, glad you're pleased with the order. Best Wishes.
Faultless customer service
Needed advice for my VS-800 machine after i had bluetooth issues, got a very quick professional response from Lauren who asked for videos of the set up etc. My machine was out of warranty and couldnt be fixed but was offered a brand new machine for the cost of a repair by another great member of staff Ashleigh. When in stock it was promptly delivered and it works fine.
Faultless customer service and after sales support.
10. juni 2023
Uopfordret anmeldelse
Besvarelse fra Vocal Star Limited
Pleased to be able to help. I will pass this onto them, they will be really happy to hear you've had a good experience. Best wishes.
replacement part
I ordered a replacement charger for my grandchildren's karaoke machine, it came much quicker than expected putting a smile on their faces. First class service and reasonable cost
7. juni 2023
Besvarelse fra Vocal Star Limited
Pleased to see you've had a positive experience and left a glowing review. Thank you very much.
Glad it's put a smile back on the grandchildren's faces - happy singing.
Best wishes.
Thank you Lauren so much
Thank you Lauren so much. I entered the raffle at the Christchurch festival and I WON 🙌. Great service and amazing DPA machine. My grandkids and all the family love it 😍
12. juni 2023
Uopfordret anmeldelse
Besvarelse fra Vocal Star Limited
You're very welcome, thank you for the positive review, we will be sure to pass this on and hope you and all the family love the new machine. Best wishes.
Actually everything was fine
Actually everything was fine
Only the promised power adapter was missing
I would order here again and again
9. juni 2023
Besvarelse fra Vocal Star Limited
Thank you for the positive review. We appreciate your feedback. Best wishes.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.