I love this service! I'm a business owner and a content creator. I began making use of Vmake in order to enhance a picture. The enhancement of the photo was high quality and so I continued to utilize... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I am updating my experience. I previously left two one-star reviews. I was unable to cancel the recurring billing on my account. I had sent multiple emails for support and had not received timel... Se mere
Virksomheden har svaret
I watched a couple of videos and thought I would give it a try. I have some watermarks I was wanting removed and let Vmake give it a try. It did not work out well, some parts of the video were removed... Se mere
Virksomheden har svaret
It works 90% of the time. I like it, will continue and makes editing easier but, it has it's glitches. Sometimes you can't download form the link and you have to download the video on a separate platf... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Vmake Labs is an AI-powered Social Video Style Studio that helps small businesses, e-commerce sellers and creators turn products into viral social video. Through a library of proven and trending formats, an AI Video Agent and integrated enhancement tools, Vmake Labs makes it easier to create content that builds brands and drives sales.
Kontaktoplysninger
Sydney, Australien
- support@vmake.ai
- vmake.ai
4,2
God
970 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 63 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I accidentally subscribed to this app…
I accidentally subscribed to this app and only realised four days later. As soon as I noticed, I contacted the company to explain the situation and request a refund.
The app had not been used, and the company should have been able to confirm both the recent purchase date and the lack of activity on my account. Despite this, they refused to issue a refund.
I understand that businesses have refund policies, but I found this response extremely disappointing given that I contacted them promptly, the subscription was accidental, and the service had not been used at all.
Unfortunately, the app is of no use to me, and this experience has left me feeling that the company prioritises keeping a payment over providing fair and reasonable customer service. I would recommend reading the refund policy carefully before subscribing.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Dear User,
Thank you for sharing your feedback. We’re sorry to hear that your subscription experience left you feeling disappointed.
We understand how frustrating it can be to realize that a subscription was made accidentally, especially if you believe the service was not used. While refund requests are reviewed based on our refund policy and the specific account situation, we agree that every case should be handled carefully and fairly.
Please contact us again at support@vmake.ai or through our live chat at https://vmake.ai/workspace with the email address linked to your account and your subscription details. Our team will be happy to review your case again, including the purchase date and account activity, and provide further assistance.
We truly appreciate your feedback and will share it with our team as we continue improving our subscription and customer support experience.
Warm regards,
The Vmake Team
Besvarelse fra Vmake Labs
Dear User,
Thank you so much for your kind words! We’re really happy to hear that you love Vmake.
Your support means a lot to us and encourages our team to keep improving the product and experience.
Warm regards,
The Vmake Team
Soook nice app
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Dear User,
Thank you so much for your kind feedback! We’re glad to hear that you’re enjoying Vmake.
Your support means a lot to us and motivates our team to keep improving the app experience.
Warm regards,
The Vmake Team
The website doesn't work well
The website doesn't work well. I tried to use the high quality AI enhance feature, but it wouldn't let me actually download the vids (kept giving error download failed). I had to use the lower quality setting which wasn't ideal. And when i tried generating a video, the model was not giving proper text, it was all garbled. Gemini did much better, for free. No refunds.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Dear User,
Thank you for taking the time to share your detailed feedback. We’re sorry that your experience with Vmake did not meet your expectations.
The repeated download errors with the high-quality AI Enhance feature, as well as the garbled text in your generated video, are not the experience we want for our users. We understand how frustrating it must have been to use a lower-quality option after your enhanced videos failed to download.
Please contact us at support@vmake.ai or through our live chat at https://vmake.ai/workspace and provide the email address linked to your account, along with the affected task or video details. Our technical team will investigate the download and text-generation issues and review your refund concern based on your specific case.
We truly appreciate your feedback, as it helps us identify where Vmake needs to improve.
Warm regards,
The Vmake Team
Decietful website
Decietful website. Stipulates free but does not allow selecting free choice. I hate sites like this that go through the whole process before telling you that to get your file you have to pay. Trump maybe has shares in this dishonest site.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Dear User,
Thank you for sharing your feedback. We’re sorry that the pricing and free-use options were not clear during your experience with Vmake. We understand how frustrating it can be to complete the editing process only to discover that payment may be required when exporting the result.
Some features or export options may have usage limitations or require a subscription, but this information should be communicated clearly before users begin the process. We have shared your feedback with our team so we can review and improve how free and paid options are presented.
Please contact us at [support@vmake.ai](mailto:support@vmake.ai) or through our live chat at https://vmake.ai/workspace and let us know which feature you were using. Our team will be happy to check the specific situation and assist you.
Warm regards,
The Vmake Team
I still haven't got my 3 free uses in…
I still haven't got my 3 free uses in vmake? Please fix this issue
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Dear User,
Thank you so much for your support and for letting us know about this issue.
We’re sorry that your 3 free uses haven’t been credited yet. Please make sure you are logged in to the correct Vmake account. If they are still not showing, kindly contact us at [support@vmake.ai](mailto:support@vmake.ai) or via live chat at https://vmake.ai/workspace and provide the email address linked to your account.
Our team will be happy to check this for you and help restore your free uses as soon as possible.
Thank you again for choosing Vmake!
Warm regards,
The Vmake Team
Besvarelse fra Vmake Labs
Dear User,
We’re truly sorry to hear you’re having trouble canceling your subscription and seeing unexpected charges—this is not the experience we want for you.
To resolve this quickly, please reach out to us via email at support@vmake.ai or live chat on our workspace page: https://vmake.ai/workspace. Our team will locate your subscription and help resolve this issue for you right away.
Thank you for your patience, and we’ll make this right for you.
Warm regards,
The Vmake Team
If i could rate this zero i would
If i could rate this zero i would. I have tried to cancel this service. They continue to bill me $9.99 a month. They responded once with "Go to website and cancel". I have no username or password as i tried it out once and never used it again as it was not very good. i have asked countless times to stop billing me and to terminate and credit my account. Their customer service is very bad, they reply in a robotic manner without answering the request.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Dear User,
We’re truly sorry to hear you’re having trouble canceling your subscription and seeing unexpected charges—this is not the experience we want for you.
To resolve this quickly, please reach out to us via email at support@vmake.ai or live chat on our workspace page: https://vmake.ai/workspace. Our team will locate your subscription and help resolve this issue for you right away.
Thank you for your patience, and we’ll make this right for you.
Warm regards,
The Vmake Team
Incredibly hard to cancel subscription…
Incredibly hard to cancel subscription my account says i dont have one but it still charges me 10 dollars every month
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Dear User,
We’re truly sorry to hear you’re having trouble canceling your subscription and seeing unexpected charges—this is not the experience we want for you.
To resolve this quickly, please reach out to us via email at support@vmake.ai or live chat on our workspace page: https://vmake.ai/workspace. Our team will locate your subscription and help resolve this issue for you right away.
Thank you for your patience, and we’ll make this right for you.
Warm regards,
The Vmake Team
I tried to cancel my subscription
I tried to cancel my subscription, but the cancellation option on the website was not available and the instructions were inaccurate. As a result, I continued to be charged ($9.99). I contacted support and requested cancellation and a refund. Subscription management and cancellation need significant improvement.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Dear User,
We’re sorry to hear you’ve run into issues with your subscription and the unexpected $9.99 charge you were billed for. We take every customer’s feedback very seriously and continuously improve our platform based on your experience.
To resolve this billing matter quickly, kindly share your account details with our support team and reference this review. You can reach us via email at support@vmake.ai or live chat on our workspace page https://vmake.ai/workspace. We will immediately review your account status and assist you with a proper resolution.
We look forward to sorting this out with you soon.
Warm regards,
The Vmake Team
Continuing to charge me subscription after cancelling
I cancelled my subscription on 7th Feb, and they have continued to charge my card monthly. Please refund all unauthorised payment and stop these monthly payments when i do not have a subscription.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Dear User,
Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience you've experienced. We completely understand how frustrating it must be to see charges after cancelling your subscription—this is not the experience we want for any of our customers.
To resolve this quickly, please share your account details via email at support@vmake.ai or our live chat: https://vmake.ai/workspace. Once we receive your information, our team will thoroughly investigate your case, confirm your subscription cancellation status, and work toward a proper resolution for you.
We value your trust and sincerely apologize again for the trouble caused. Thank you for giving us the opportunity to make things right.
Warm regards,
The Vmake Team
Not so good with watermarks
I watched a couple of videos and thought I would give it a try. I have some watermarks I was wanting removed and let Vmake give it a try. It did not work out well, some parts of the video were removed that should not have been and other parts the watermark was removed and others not. I'll give a couple other features a try but what I am experiencing is the ai has too much control and the user much less. The price is reasonable if you can find functions that work for you but my main goal was watermark removal and inserting.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Dear User,
Thank you for your honest review. We are highly concerned about the uneven watermark removal you experienced, and our team is actively optimizing this feature to improve its precision.
To help us investigate and fix this for you, could you please send the original and processed videos to us? We’d also love to hear any further suggestions you have for improving Vmake.
Please get in touch with our support team at support@vmake.ai or via live chat at https://vmake.ai/workspace. We are here to help!
Warm regards,
The Vmake Team
I am updating my experience.
I am updating my experience.
I previously left two one-star reviews.
I was unable to cancel the recurring billing on my account. I had sent multiple emails for support and had not received timely assistance.
I was ultimately contacted by Vmake.
They assisted me and cancelled my account.
Regarding the product, it performs well and meets my expectations. I just do not need it every month.
Thanks for your assistance.
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Hi Joe,
Thank you so much for taking the time to update your review and for sharing your full experience with us.
We are glad our team successfully connected with you and completed the cancellation of your recurring subscription. It means a lot to hear that our product performs well and matches what you expected. We totally understand that you no longer need the monthly service at this moment.
If you ever have questions or require any kind of support while using Vmake in the future, our team is always ready to help. Thank you again for your understanding and support!
– The Vmake Team
Nice ap but plan prices is so high
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Hi there,
Thank you for your feedback, and we’re glad to hear you found our app nice and useful! We understand that pricing is an important factor, and we’re sorry if our current plans feel too high.
Please know that our pricing reflects the continuous improvements and advanced features we aim to provide to ensure a great experience for all users. That said, we value your input and will share your feedback with our team as we continually review and optimize our plans.
If you’d like to discuss which subscription plan works best for your needs, don’t hesitate to reach out at support@vmake.ai or via live chat at https://vmake.ai/workspace. Your satisfaction is very important to us, and we’ll do our best to assist you. Thank you again for sharing your thoughts!
– The Vmake Team
The ai watermark remover didn’t work… NO REFUND
The ai watermark remover didn’t work for my video. I contacted customer support and the agent told me because they let you see the video before purchasing credits, they could not refund me. In my case, I was never shown how my video would look until after the purchase page. I contacted again, giving proof, and still they are not offering a refund.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Dear User,
Thank you for reaching back out. We realize that there is still an unresolved concern here, and we’d like the opportunity to review the details you mentioned once more to find a fair way forward.
Please send a message to support@vmake.ai and reference this review. Our team will look into your case and follow up with you based on the information provided.
We look forward to hearing from you.
Warm regards,
The Vmake Team
Good technology, bad customer service
I used Vmake for the first month of my subscription to enhance video and it worked very well. Moreover, I am dissatisfied with the billing and accounting as they did not have my subscription under the correct email. I supplied proof via their own invoice that my account was under the billing email and they said my account was under an email that I did not use for the subscription. Their replies did not make sense and English was even off in the replies.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Dear User,
Thank you for sharing your feedback. We're glad to hear that you had a positive experience with our technology in your first month of subscription—it's great to know our tools worked well for you.
However, we’re truly sorry for the confusion and frustration caused by billing discrepancies and poor communication. This is not the service experience we aim to provide, and we sincerely apologize for any misunderstandings regarding your subscription account.
To resolve this matter, we are ready to assist you directly. Please get in touch with our support team at support@vmake.ai or via live chat on our website (https://vmake.ai/workspace), and mention this issue so we can investigate further. Rest assured, we’ll prioritize resolving this as quickly as possible.
Your feedback on our support responses has been noted, and we’ll work diligently to improve the clarity and professionalism of all future communications. Thank you again for bringing this to our attention—it helps us continue to grow and improve.
Warm regards,
The Vmake Team
It’s Great👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Hi there,
Wow, what an awesome review! We’re thrilled that you think the product is great—it’s feedback like yours that keeps us motivated to deliver even more fantastic features. 😊
Let us know if we can assist you further—we’re here for you!
– The Vmake Team
I’ve been using Vmake for over a year
I’ve been using Vmake for over a year, but lately the service has become overpriced and honestly frustrating to use.
Previously, $9.99 allowed unlimited watermark removal. Now, for the same price, you can only remove 3 at a time. That’s a huge downgrade and feels really deceptive.
What used to be a smooth, efficient tool has turned into a time-wasting experience. Definitely not worth it anymore—I’ll be switching to other services.
5. april 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Dear User,
Thank you for your honest feedback and for being our loyal user for over a year. We sincerely apologize that our service has left you feeling disappointed and frustrated, and that the experience is not up to your expectations.
We take your feedback very seriously and have shared your thoughts with our product team for continuous improvement.
Please feel free to reach out to our support team at support@vmake.ai or via the live chat at https://vmake.ai/workspace. We will do our utmost to help and make things right for you.
Warm regards,
The Vmake Team
they get you to signup and everything…
they get you to signup and everything is paid, also they make it impossible to delete your account
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Vmake Labs
Dear User,
Thank you for taking the time to share your feedback. We’re sorry to hear your experience has been frustrating, and we apologize for any confusion regarding our payment structure and account management process.
We are committed to assisting you with managing your account and addressing any challenges you've faced. Please feel free to reach out to our support team at support@vmake.ai or via the live chat at https://vmake.ai/workspace, and we will guide you through the available options step by step.
We truly appreciate you bringing this to our attention, and we’re committed to making improvements based on your input. Thank you for giving us the chance to do better.
Warm regards,
The Vmake Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.