V I T A G R A C E Anmeldelser 

Avoid!! Ordered a set on pre-order in August, it stated it was being dispatched end of August, it wasn’t dispatched until October. The item then had a 30% off in autumn sale’ and I noticed it was no longer stated pre order, so I ordered two sizes to see if I would get them quicker, they didn’t get dispatched either.
When I eventually received them and tried to return it wouldn’t let me. I contacted customer service and was told I couldn’t refund those that were were in the ‘sale’, but they would let me refund the original one. The return cost £50 as you can only use DHL or another company, I can see it’s been delivered in October but there has been no refund and no responses to my emails - genuinely the worst type of company

My experience with Vita Grace has been deeply disappointing. I ordered two items — one didn’t fit — and that’s where the real trouble began. There is no proper returns process: no return label, no clear instructions, just an address on the website that customers must navigate themselves.

I followed the given information precisely. Yet after five weeks, the parcel was returned to me unopened, with a notice claiming the recipient could not be located at the address provided. To make matters worse, I was charged an additional €20 for the return of a package that was correctly addressed in the first place.

In the end: an item that doesn’t fit, extra fees, and wasted time.
That is absolutely not what I expect from a trustworthy online retailer.

For me, this was a one-time purchase — never again.

Unresponsive customer service. Painful return process. I’ve chased for a week about my refund and no reply. I see on DHL app my return was delivered to Vita Grace a week ago, and they have yet to reply to my emails or give ETA for refund. Super unprofessional - don’t bother shopping with them. Not worth it.

Shocking - didn’t delivery till 4 weeks after order. Clearly stated I wanted to cancel order, they wouldn’t although order hadn’t left the factory.

Then you can’t return the goods - no moral, no ethics never ever buy from them. Scum of the fashion world.

I wouldn’t even put 1 star. DO NOT BUY FROM THIS BRAND. Gemma Owen should be embarrassed that she is linked to this brand. I ordered an outfit promoted by her, when I ordered it I then got told it was on back order. I asked to cancel it and was told once ordered it couldn’t be cancelled. It took 2 months to arrive to be then told I couldn’t return it. It’s terrible quality, not sized appropriately and expensive. Terrible terrible customer service!

i was waiting for more than 2 months for my order to be delivered. By the time it arrived the summer in germany was over and the stuff I have ordered was obsolete. On top of that they refused to take any returns, which is the worst customer experience I have ever seen.

2 star rather than 1 star ... clothes are reasonable quality but extremely overpriced for what you receive.
The worst part is the sizing, ordered 2 pairs of the same shorts just different colours and sizes are different. Skorts in the same size are even smaller.
The Returns Policy is rubbish i.e. if it's a reduced item through sale of discount code you can't return, even if the clothes don't fit. Which is difficult to judge if the sizing is incorrect in the first place. Don't fall for the glossy photos, avoid at all costs.

Vreselijk bedrijf.
Had blijkbaar iets in pre-order besteld wat niet duidelijk op de website stond. Pakket duurde weken voor levering en had het niet op tijd binnen voor een bruiloft.
Schijnbaar een week retour termijn wat niet haalbaar is.
Prijs en kwaliteit verhouding klopt totaal niet.
Bijna aan 500 euro besteld en kan er nu niks mee. 😒

DO NOT ORDER. VITA GRACE NOW IN UAE. They now have my return dress costing £220 AND MY MONEY & NO REFUND. This company liquidated in the UK & is now in Dubai. Terrible quality. No returns. DO NOT BUY ANYTHING. I am fighting to get my money back.

Agree with what everyone is saying. Awful - products took weeks to arrive. Missed the event i was needing them for so asked to cancel the order. They wouldn’t even though the items hadnt dispatched. You have to pay to return to Dubai - quoted £90. The quality of clothes is not there and even the packaging is now cheap and nasty. Awful, awful company- AVOID

i was taken ibto hospital in an emergency once hone following brain surgery i had several items from companies to return items every single other company completely understood apart from vita grace they would not even speak to ne ot give me a credit note utterly appalling

Do not order from this company. Poor fitting/cheap quality clothes. Arrived weeks late. Terrible returns policy and deny receiving items that are retuned. DO NOT BUY. Clothing is nothing like seen on website. I only wish I had checked reviews first. I will never order from this company again.

If I could possibly give zero stars I would. I ordered £700 of items as was unsure of fit and required them for a wedding. Wanted £65 to return by DHL to Dubai and have never had a refund. Scammers!!

I will never order of this website again. It took ages to arrive and now because the item doesn’t fit me I have to return it to Dubai!!!! God knows what that is going to cost me. Stay away from this website. I’ve learnt the hard way.

Ordered over £400 worth of clothes for my holiday 4 weeks ago, still not received them. Wish i’d read the reviews before ordering. So upsetting

Terrible customer service and sneaky returns policy. Product is bad quality especially for the price paid and very ill fitting. Would definitely not recommend!! Would give zero stars if I could!

If I could give no stars I would. Very very cheap products for very high prices and a sneaky 7 day returns period, so not following 14 day returns policy.
Not willing to help after items were delivered, please do not order from here.

Not great quality. Expensive and took a long time to receive. Sizing was smaller by at least 2 sizes.

If I could give ZERO out of five, I would.
I ordered a load of clothes from VG. A few days later there was a 30% off offer so I requested to receive the discount rather than return and reorder. My request was refused so I returned what I had ordered via UK tracked post office. The order amounted to £800 but I never received any refund as VG claimed they never received my return. I will never order anything from this company again and profoundly advise others to steer well clear!

Absolutelly not worth the price, because of the quality of the material and sizing, which is at least 2 sizes smaller than International/European. Besides, they have so many exceptions for the return. Read carefully before ordering.