Struggled to get items delivered. It took well over 2 months of phone calls before it was delivered. Ordered in November got item February. Disappointed and disgusting
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wanted pillows used in Hilton Gatwick.like sleeping on a cloud. Website said the premier suite pillow was nearest but it is not. Harder than expected , comfortable but not sleeping on a cloud . Shame... Se mere
Virksomheden har svaret
I’ve struggled to find decent duvets and pillows in the past, and really wanted to replace our current ones as even they weren’t that old they we falling apart and pillows had become thin. Looked up... Se mere
Great company, Great prices, Great products. You have split your site to commercial and non commercial . Not great. Best products on commercial site. Why? Been a customer for a long time and have or... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.
Kontaktoplysninger
Darwen House, Walker Park, BB1 2QE, Blackburn, Storbritannien
- +44 1254 589 550
- digital@visionlinens.com
- visionlinens.com
4,1
God
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Item never arrived
Item never arrived. No communication at all. Tried messaging, calling. Nothing.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Vision Linens
Hi Ashleigh. Apologies that you have not received your order. We've requested more information from you via TrustPilot, you should have an email. As I've looked for your name on the system and can't currently find anything.
We have recently undergone a massive internal system change. That, coupled with it happening during the busiest shopping period of the year, has lead to some delays with orders going out.
Apologies if you have not received a reply to your messages. If you can supply your order number or email address to the info request, I can get it chased up for you.
Best regards,
Vision Linens
Great products at a fantastic value
Great products at a fantastic value - would definitely use again!
11. november 2025
We went to a hotel and they had the…
We went to a hotel and they had the most amazing pillows and duvet. Searched and found them here. Bought them from the trade site as not available on the domestic one. Ecopure recycled box pillows and duvet.
10. september 2025
The products are very good
11. november 2025
Not sure what to think
Order some duvets from this company via Debenhams and over two weeks later I still haven't received anything.
Debenhams are telling me that the items are coming directly from this company and they will contact me when the order has been dispatched but I haven't even received an email acknowledging the order.
I got impatient and tried to start a refund with Debenhams and the link they provide to the Vision Linens refund portal takes you to a 'this page cannot be found'.
Started to get suspicious so I came on here to check it wasn't a scam.
Not really sure what to make of it, and to be fair Debenhams have been terrible overall so not sure how much of the blame is on Vision Linens.
6. november 2025
Uopfordret anmeldelse
Besvarelse fra Vision Linens
Hi Nicole. Apologies for the issues you're having with Debenhams. We do sell on there. By the refund portal do you mean the DPD returns link? As that can be accessed here: https://our-returns.dpd.co.uk/VISION_LINENS_HOME
I've tried to find your order, but I only have your first name and there are quite a few Nicole's in the order list. Please can you send us an email at digital@visionlinens.com with your Debenhams order number. Thanks.
Best regards,
Vision Linen
superb quality bedding
I have always found that the bedding we have received from Vision has been top quality and at a price that is more than competitive with other providers. I have used them several times.
15. oktober 2025
Excellent service good prices and…
Excellent service good prices and quality products and quick delivery would definitely purchase from this company again
11. september 2025
Will be a return customer!
The quality of the product, a bed runner and matching cushion was excellent, and truthfully I didn't expect it to be so well made and was pleasantly surprised, hotel plus quality!
10. september 2025
Excellent service
Excellent service- easy ordering, rapid post. Towels are beautifully soft.
12. august 2025
Would happily use Vision Linens again
No complaints. Great product, reasonably priced. Delivery of goods was excellent on both occasions. Would happily use again.
12. august 2025
Will definitely re purchase
Easy ordering, good customer service. Quality products and great value for money.
12. august 2025
No customer service!
Made order. Paid for delivery. Received email saying order complete. Waited 7 days. No delivery, no update. I emailed customer services, no response whatsoever. Following day I managed to speak to a ‘ person’, who informed me the order had been cancelled days ago and I should have received an email and refund. Was informed a manager would contact me. Nothing from them. Refund now being processed according to PayPal. Awful customer service. Would never use this company again.
13. august 2025
Uopfordret anmeldelse
Besvarelse fra Vision Linens
Hi Kim,
Thanks for leaving feedback, we really appreciate it.
I've looked into this for you and can see the order was cancelled because we had a stock miscount error on the product you ordered. Basically, it was showing in stock when the stock wasn't actually available, so the product shouldn't have been available to buy. We've now removed this product from the website to prevent this happening again in the future.
Apologies for the lack of communication on this, as you should have been informed much earlier. We appreciate that we could have been a lot better in that respect. I've sent your feedback to the relevant department.
Best regards,
Vision Linens
Great quality pillows
Great quality pillows. Seen them while staying at a hotel and decided to purchase for home. Staying in shape, great hotel quality
11. juli 2025
Besvarelse fra Vision Linens
Thanks so much for taking the time to leave some feedback, we really appreciate it and we're thrilled you love the pillows!
Best regards,
Vision Linens
Will not use again
First order from them and sent 6 Pillowcases when ordered 3 and did not deliver further 2 items on the order. one sheet ordered looked like someone had driven a car tyre over it. Still not been rectified after a week but keep sending requests for a review so here it is.
14. juli 2025
Besvarelse fra Vision Linens
Thanks so much for taking the time to leave some feedback, we really appreciate it and we're happy to hear the floor mats are exactly what you required.
Best regards,
Vision Linens
Review:Very Disappointed – Next Day Delivery Failed and Poor Communication
I placed an order with Next Day delivery and paid extra for this service, expecting the parcel to arrive on time. Unfortunately, the order was not dispatched promptly, and the parcel did not arrive within the promised timeframe, which caused significant inconvenience.
Due to this experience, I will not be ordering from Vision Linens again and cannot recommend them for urgent orders.
10. juli 2025
Uopfordret anmeldelse
Besvarelse fra Vision Linens
Apologies that you did not receive your next day delivery order on time. Having checked the tracking, I can see it is out for delivery today, but as you say it's a day later than expected. This was due to an error in it unexpectedly being dispatched later than it should have been.
We'll be refunding the next day delivery charge. Apologies again.
Best regards,
Vision Linens
Besvarelse fra Vision Linens
A million thanks for taking the time to leave some feedback, we really appreciate it!
Best regards,
Vision Linens
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.