Struggled to get items delivered. It took well over 2 months of phone calls before it was delivered. Ordered in November got item February. Disappointed and disgusting
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wanted pillows used in Hilton Gatwick.like sleeping on a cloud. Website said the premier suite pillow was nearest but it is not. Harder than expected , comfortable but not sleeping on a cloud . Shame... Se mere
Virksomheden har svaret
I’ve struggled to find decent duvets and pillows in the past, and really wanted to replace our current ones as even they weren’t that old they we falling apart and pillows had become thin. Looked up... Se mere
Great company, Great prices, Great products. You have split your site to commercial and non commercial . Not great. Best products on commercial site. Why? Been a customer for a long time and have or... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.
Kontaktoplysninger
Darwen House, Walker Park, BB1 2QE, Blackburn, Storbritannien
- +44 1254 589 550
- digital@visionlinens.com
- visionlinens.com
4,1
God
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy to order fantastic price came…
Easy to order fantastic price came exactly when the Delivery note said Fit perfectly thanks greatly
11. marts 2026
Continued high standard
Used Vision linens for the past 4 years. As always good quality products at a great price! Positive feedback from guests about the comfort of the bed linen, pillows and duvet contributing to a good night’s sleep.
8. februar 2026
The pillow is excellent
The pillow is excellent. With this pillow my headaches disappeared. I had constantly headaches for the last 4 years and since using this pillow, I can rest properly.
8. februar 2026
Failed to deliver item / failed to…
Failed to deliver item / failed to notify of delay / failed to respond to email / even after delay a 2nd attempt stated wait another 3 days as they are having problems.... not surprised.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Vision Linens
Hi Malcom,
Thanks for providing extra information about your order. I can see that this is an order placed through Tesco, not visionlinens.com. Where did you attempt to contact us?
I can see that the order was dispatched on time. The issue is that the courier has had an issue with getting to the delivery address and has now decided to send the order back to us.
I'll pass your details on to our customer services team so they can sort a refund for you. Apologies for the issues with the courier.
Best regards,
Vision Linens
Excellent Service
I have ordered pillows from Vision before and they don't disappoint.
9. februar 2026
Besvarelse fra Vision Linens
Massive thanks for taking the time to leave feedback about us. We're thrilled you love our pillows and hope that you come back soon.
Best regards,
Vision Linens
Great company…
Great company to deal with the bedding is good quality.
I had a small problem but was sorted straight away.
Will shop again and highly recommend to anyone wishing to use them .
12. januar 2026
Excellent products
Excellent products, good quality. Faultless service. Will use again.
12. januar 2026
Great stuff . I love it
Ordered their pillows after sleeping on one in a hotel. They are great. I Ordered bedsheets after. So soft and good quality
12. december 2025
Top quality purchase
Top quality purchase exactly as described. Posting and packaging 1st class
12. december 2025
Sent wrong pillows
Sent wrong pillows. Got told to email. I did. Twice. Still no reply or acknowledgement. Been 5 weeks!
11. december 2025
Besvarelse fra Vision Linens
Hi Jennifer,
Thanks for leaving feedback and apologies for the issues.
Which email address did you use to get in touch with us? We can be contacted on customer.services@visionlinens.com
I'll get our customer services team to reply to you asap.
Best regards,
Vision Linens
Vision Linens - unsatisfactory service
I placed an Order at the beginning of December 2025. I did not receive any goods.
I emailed Vision Linens but also did not receive a response.
I called them on 6 January 2026 to ask where my order was. I was told that I needed to speak to Customer Service but they were not available at that time. The lady I spoke to was very helpful, took my details and said someone would call me back. I did not receive a call but later in the day on 6 January 2026 received an email saying that my order had been cancelled and money refunded.
I found this to be extremely discourteous and unnecessary.
11. december 2025
Besvarelse fra Vision Linens
Hi Julia,
Thanks for leaving feedback, we really appreciate it as it helps us improve.
We'll hold our hands up on this, our service levels lately were not what we usually offer and we've been working hard to get back to our usual levels of service, which we're confident we're now back to. We've recently switched to new systems at the busiest time of year, and this caused big delays in orders going out and some issues with stock counts, which is what you experienced with your order in that the stock was no longer available to ship. We appreciate our communication about this could have been way better and we massively apologise for this.
Please be assured that, going forward, we are back to our normal dispatch and stock process. Although we appreciate this comes as too late for what you ordered. Apologies again.
Best regards,
Vision Linens
Terrible company - possible scam
Terrible company - avoid! I placed an order a month ago, and have received nothing! I have had no dispatch email and have received no replies to the numerous emails I have sent.
This seems like a scam company!
Take my advice, purchase elsewhere because this company will take your money and you will receive no products with zero communication.
Wish I had read the reviews below before placing an order.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Vision Linens
Hi,
Thanks for your feedback. Please be assured we are not a 'scam'. We have been in business over 100 years in various guises and we're one of the top suppliers to the hospitality industry in the UK and globally, with clients such as Hilton. Our reviews are overwhelmingly positive, we have just received a few negative reviews recently due to the problems with our order system.
The reason for the delay with your order is because we recently switched internal systems. This has caused longer than expected delays with our order dispatch system. We appreciate this could have been communicated better. There is a notice on our delivery page and we did send an email out to all our newsletter subscribers, but we appreciate you may not be signed up to this list. Luckily, we are back to our normal dispatch process now, and we normally deliver within a few working days. Apologies that your order was placed during the period we were experiencing issues and apologies that it took so long to dispatch. This is not our usual service levels.
I've just checked your order and it was dispatched on the 30 December and is actually out for delivery with Evri today, between 10.30-12.30. Please do get in touch with us if you have any further issues.
Best regards,
Vision Linens
Order not received
Do not use this company
Ordered 2 tablecloths 10/12/25 - still not received. Contacted customer services three times and each time I was assured they would arrive before Christmas. I received an email at 6am on the 23/12/25 saying order complete together with an Evri tracking number but tracking shows ‘we are expecting your parcel’ and hasn’t updated since. Vision Linens are no longer answering my emails. Very disappointing as I needed the items for Christmas and was told on three separate occasions that they would definitely arrive. Had they have been honest about the situation I would have had the opportunity to secure alternatives from a different supplier.
I have received the reply below, however I was not made aware of any delays, the website said last date for Xmas delivery was the 17th and I received an email on the 19th and the 23rd saying delivery will be before Xmas as well as a live chat confirming this
UPDATE Have been told via Live Chat Customer Services will contact me by email but they never do. Have initiated a chargeback via PayPal. I repeat - DO NOT USE THIS COMPANY
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Vision Linens
Hi Dawn,
Thanks for leaving this feedback. We've had some big delays with orders lately due to switching to a new internal system. This, coupled with it being the busy Christmas shopping season, caused a double impact. Things should now be back to normal with our order system. Apologies, we appreciate our communication could have been better at this. We did send an email out and it was on the delivery page too, but apologies if you did not see these.
From what you've told us, and checking the tracking page myself, it does appear that Evri may have lost this order. I've let our customer services team know and they'll get in touch with you asap.
UPDATE: Just in regards to your reply. The message on our delivery page was added after you had placed your order, apologies about that. It's still on there at the moment. Apologies that our chat service did not make you aware of this. I will pass your feedback onto the team who respond to chats.
Best regards,
Vision Linens
Fantastic value
Fantastic value, beautiful white tablecloths. Would recommend to anyone thinking of buying.
14. december 2025
Besvarelse fra Vision Linens
Hi,
Thanks for taking the time to leave feedback on us. We're thrilled you love our tablecloths and would recommend us to others.
Best regards,
Vision Linens
Besvarelse fra Vision Linens
Hi Marie,
Thanks for leaving this feedback. We've had some big delays with orders lately due to switching to a new internal system. This, couple with it being the busy Christmas shopping season, caused a double impact. Things should now be back to normal with our order system. Apologies, we appreciate our communication could have been better at this. We did send an email out and it was on the delivery page too, but apologies if you did not see these.
I've sent your order details to our customer services team to chase up what has happened here. They'll get back to you asap.
Best regards,
Vision Linens
Avoid, no goods and no refund. Terrible communication.
Having recently stayed at a luxury hotel, I expressed satisfaction and the quality of the bedding and was advised that this was provided by vision linens. I placed an order on the 1st of December and then received no further communication from them. I contacted them to ask for an update and was told that the items have been shipped and that they would email me the tracking. After further chasing, I was eventually provided with the tracking but only because I refused to end my phone call until it was provided with the same. I then had to call back because it stated that the items hadn’t yet been collected. I was again told that the items had definitely been collected and that it was probably just a delay updating the tracking. I waited a few more days and eventually called back again and spoke to somebody who advised that the items had been collected from them, but the labels must’ve come off during transit. It was agreed that I would be refunded and that this could take up to 5 days. No surprise that 5 days on I still had no sight of any refund and no further communication from them. I have started suspect this to be a scam/sham website. I don’t have the items nor do I have my refund. I would never buy from this company again, I’m now on a mission to try to get my money back. Communication is an absolute shambles. You are just consistently told that they’ve got a high number of emails and by the time you get any response, the email is out of date because you’ve had to supersede it with a phone call to try to find out what’s going on. Honestly, I would avoid it all cost.
***UPDATE, I have received a response to my review, shame it took a public review to get a decent response. Have provided details so that my email of complaint sent today can be identified and a promise of follow up when their offices reopen. I will wait to see what happens.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Vision Linens
Hi Lucy,
Apologies that you've had such a poor experience with us. We've recently been experiencing a huge backlog of orders due to an internal system upgrade that took longer than expected. This, coupled with it being one of the busiest times of the year for online shopping, has caused delays with getting orders out of our warehouse and our refunds process. But we do apologise for the lack of communication about this issue that you've had. We sent an email out to our email subscribers to explain the delays(we appreciate that you may not be on this list) and there is a note on the delivery page about these issues, but we appreciate we could have been better at this.
I can assure you we are not a 'scam' website. You can see our other reviews on here going back years, and we've been in business for over 100 years in various guises. We're also one of the top suppliers of linen to hotels around the UK and other parts of the world. If you check the linen at hotels, you can often see our name on the labels. Normally our service is quick and efficient and we often deliver within a few days. I realise this has not been the case recently, but we've been working hard to get all orders out and we're confident things will be back to normal in January.
Unfortunately, we are currently closed for Christmas. But I'll get this chased up for you for our customer services team to look at when they return. You should have an email from TrustPilot requesting more information, such as your order number or email address. If you can please fill this out, it will help us find your order. Alternatively, send us an email at digital@visionlinens.com with your info and I'll take action on this.
Apologies again for all the issues.
Best regards,
Vision Linens
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