Viking Optical Centres Anmeldelser 

Viking Optical repair service is second to none.
Nicolas welcomes you with a friendly smile and carefully notes what the reason why your equipment needs their attention.
After a short wait I was provided with a detailed description of the work that was required to sort out the problem, and how much it would cost.
I felt that the quoted price was very reasonable and happily left my equipment.
Two days later and the work was done,Joe had worked his magic again.
It was like Xmas as I unwrapped my telescope and binoculars. They looked like new and looking through them was brilliant.
Thank you Viking Optical, you are magical.

The binoculars are great & they arrived promptly. However the experience of being constantly hounded for a review rather grates with me, so I'd probably choose another shop next time.

Very helpful and reasonably priced service

Great product at a great price. Rapid delivery, extremely well packed.

Fast efficient service
Kept informed of progress with my order
No hesitation in recommending this company.

Outstanding service from Viking! I sent them my Kowa TSN822 for repair as grease had found its way onto a prism. Despite the scope having the well-known sticky paint problem, the technician carried out the necessary repair and clean. In addition he discovered a crack in the casing and managed to seal this before refilling the scope with nitrogen. At all times Edward and the technician kept me posted on the progress, either by email, with photographs of the discovered issues, or telephone calls to discuss possible difficulties. Fortunately the repair was successful and the scope was swiftly returned to me.
A truly professional and friendly service!

I had a set of RSPB WPG Binoculars that wouldn’t focus
They were returned to Viking for a review and possible repair. Viking made contact and explained the issues and gave a cost of repair .
They have just returned them back in an extremely short time and they are as good as new
Many thanks for the service and that makes me glad to own a number of their products
Well done to the team.
A very satisfied customer

I DID A GOOGLE SEARCH FOR BINOCULAR REPAIR FIRMS AND SAW VIKING OPTICAL SO MADE AN INITIAL ENQUIRY. THIS WAS ANSWERED VERY QUICKLY BY EDWARD WHO EXPLAINED THE PROCESS AND COST, IN A MOST POLITE AND HELPFUL MANNER.I DECIDED TO GO AHEAD WITH A GOLD SERVICE AS MY FATHER'S OLD CARL ZEISS BINOCULARS WERE UNUSABLE AS THE IMAGES WERE DULL AND GREY.THEY WERE SENT OFF AND THE TIME SCALE WAS EXPLAINED - 4 X WEEKS APPROXIMATELY FOR REPAIRS WHICH I WAS ASSURED WOULD SOLVE THE PROBLEM CAUSED BY FUNGAL DAMAGE TO THE LENSE COATINGS. THE WORK WOULD BE DONE BY THEIR SPECIALIST IN ZEISS AND I HAVE JUST RECIEVED THEM BACK, VERY CAREFULLY PACKAGED. THE IMAGES ARE NOW UNBELIEVABLE! NOT ONLY IS THE CLARITY AND FOCUSSING EXCEPTIONAL, ALL FOR THE VERY MODEST COST OF £85 PLUS VAT .
I WOULD HIGHLY RECOMMEND THIS COMPANY NOT ONLY FOR THE EXCEPTIONAL SKILL THEY OFFER, BUT FOR THE VERY HIGH DEGREE OF CUSTOMER SERVICE.
THANK YOU ALL AT VIKING.

I sent my binoculars to the Halesworth branch for repairs. I soon received a phone call telling me the cost of repairs. This seemed very reasonable so I told them to go ahead.
Less than a week later I received the binoculars from Viking, and I am very pleased with the quality of the repair - they are like new!

Good advice and help with my purchase as assistance in speedy delivery. Thank you

Issue with a pair of KOWA SVII binoculars. They inspected and as less than one month old they replaced them. New ones arrived next day.

I visited the Edinburgh store yesterday after travelling from the Dumbarton area especially. The lady there was very very helpful and nice and gave me a lot of her time to pick and test various models. Fortunately noone else was in the shop but I'd just have waited. I was initially coming to look at the Swarovski CL pocket bins but after looking at them, some Zeis and eventually Leica Ultravid models of binoculars and monocular, I plumped for the Leica Ultravid 8 x 20 and I am absolutely delighted with them. I didn't buy them because they were cheaper than the Swarovski, I actually liked them better and they were noticeably smaller and lighter.
When I got home I compared them to a pair of Opticron 8 x 42 which were £200 ten years or so ago. So not exactly rubbish and a reasonable comparison. The new ones were slightly better despite the physics and obviously far far smaller and lighter. I looked at some birds in daylight and they are great. I even looked at the moon later as well as Mars and again got great views despite the obvious limitations.
One thing is great that these feel great wearing glasses. I have always taken my glasses off for both binoculars and my camera but these feel great with my glasses on so that's a win. Not only saves faffing but vital seconds are saved if I want to look at something quickly.
The only very very slight negative is that although the case is really good it is awful big and in some ways defeats the point of such small binoculars. It will be handy and has a belt loop. I'll use it but will probably get a micro fibre pouch to allow pocket use.

Absolutely delighted and great to get the level of service and being able to test a variety to get the perfect choice.

UPDATE 18/4/25. I thought this might be helpful. As I said originally the case is brilliant but far too big and defeats the purpose of such small binoculars. There are lots of mentions of this on forums. I bought a 14cm x 10cm micro fibre pouch from The Ed Hicks Way and its perfect to go in a pocket and in the pouch. However, the piece de resistance is that having tried Leica sources I ended up buying a pair of objective lens covers from Opticron 25mm OGXS with an outer diameter 30-31mm. They have a loop that goes over the barrel and they fit absolutely perfectly. Some people may not like this but to protect such expensive glass I think they are great. Totally happy now that the lens are protected and makes a perfect pair of pocket binoculars even better. Pity Leica don't seem to do them but hey ho. Love these

Great product and customer care (I needed to delay my order) was spot on - thanks

Good information about each item which was extremely helpful.
Easy to order and efficient delivery. Our grandson is delighted with his birthday gift.

I received a Viking monocular as a present. Great bit of kit but the focusing was very stiff. I got in touch with Viking who said to send it in but I might have to pay as I couldn't find the warranty card. They kept me informed, including to let me know there'd be no charge, and all contacts with Viking were very pleasant and cordial. Now got it back, better than ever. The customer support/repair experience couldn't have been better.

Fabulous binoculars at a knock-down price, because it was ex display :)

We sent our viking binoculars down for repair recently after dropping them - what a great service. Friendly, efficient and tip-top all round, the binoculars are working better than ever. Many thanks to Edward who kept us in touch with everything and Stevie the technician who did the work. Very happy to recommend them.

Purchased telescope 2 yrs ago from RSPB, eyepiece developed a fault, took it in to RSPB Conwy, service there was excellent, and item was repaired under warranty within a month. All good!

Beautiful binos, excellent service & from my home county. Thank you.